NHTSA ID Number: 10235695
Manufacturer Communication Number: ITB23-010A
TSB/Document Date: 2023-05-05
Summary
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
SW Check 1
SW Check 1
SW Check 1
Install 1
Install 1
Install 1
Install 1
2922
2950
2959
2992
4710
4823
3192
5548
2950
2959
2992
4710
4823
3192
2993
4710
4803
4821
4823
3192
4823
3192
ITB19-033
Refer to ITB18-041
Latest Software Version
5548
5548
Infotainment UpdatePIVI21_5548
PIVI21_5548
PIVI21_5548
Software
Update Method
USB
USB
USB
Claims Information Identifier
CL2
CL2
CL2
Last Updated
3/8/23
4/4/23
4/4/23
4/4/23
HINT: Technician notes should include claims information identifier. Example: “Performed **CL1**”
9/31
5548
PIVI21_5548
USB
CL2
4/4/23
ITB23-010A
2022-2023 QX55 (FJ55)
Model Name
Model Code
Model Year
Grade
Notes
Applicable Campaign
Software Version Check
Procedure
AV Control Unit Software
Install Procedure
Oldest
Software
History
QX55
FJ55
2022
All
2023
All
SW Check 1
SW Check 1
Install 1
Install 1
2992
2993
4710
4803
4823
3192
4823
3192
Latest Software Version
5548
5548
Infotainment Update-Software
PIVI21_5548
PIVI21_5548
Update Method
USB
USB
Claims Information Identifier
CL2
CL2
Last Updated
4/4/23
4/4/23
HINT: Technician notes should include claims information identifier. Example: “Performed **CL1**”
10/31
ITB23-010A
2015-2020 QX60 (L50)
Model Name
Model Code
Model Year
Grade
Notes
Applicable Campaign
Software Version Check
Procedure
AV Control Unit Software
Install Procedure
Oldest
Software
History
2015-2016
All
No Software
Updates Available
2017
All
QX60
L50
2018
All
2019
All
ITB19-033
ITB19-033
Refer to ITB18-040 Refer to ITB18-040
No Software
Updates Available
Latest Software Version
Infotainment UpdateSoftware
Update Method
Claims Information Identifier
Last Updated
3/8/23
3/8/23
3/8/23
HINT: Technician notes should include claims information identifier. Example: “Performed **CL1**”
11/31
3/8/23
2020
All
No Software
Updates Available
3/8/23
ITB23-010A
2022-2023 QX60 (L51)
Model Name
Model Code
Model Year
Grade
Notes
Applicable Campaign
Software Version Check
Procedure
AV Control Unit Software
Install Procedure
Oldest
Software
History
Latest Software Version
Infotainment Update-Software
Update Method
Claims Information Identifier
Last Updated
QX60
L51
2022
All
2023
All
SW Check 2
SW Check 2
Install 2
Install 2
283C3 1420B
283C3 1480B
283C3 1570B & 1580B
283C3 1420B
283C3 1480B
283C3 1570B & 1580B
283C3 1890B
PIVI31_1890
USB & OTA
CL1
3/8/23
283C3 1890B
PIVI31_1890
USB & OTA
CL1
3/8/23
IMPORTANT for 2022 and 2023 ONLY: The current AV Control Unit software version must be 283C3 1570B or 283C3 1580B before the
AV Control Unit can be updated to 283C3 1890B. If the current AV Control Unit software version is not 283C3 1570B or 283C3 1580B,
the AV Control Unit must be updated to 283C3 1570B (PVI_1570) first, and then updated to 283C3 1890B.
HINT: Technician notes should include claims information identifier. Example: “Performed **CL1**”
12/31
ITB23-010A
2015-2020 QX80 (Z62)
Model Name
Model Code
Model Year
Grade
Notes
Applicable Campaign
Software Version Check
Procedure
AV Control Unit Software
Install Procedure
Oldest
Software
History
QX80
Z62
2015-2017
All
2018
All
2019
All
ITB19-033
ITB19-033
2020
All
SW Check 1
Install 1
No Software Updates
Available
Refer to ITB18-040
No Software Updates
Available
Latest Software Version
Infotainment UpdateSoftware
Update Method
Claims Information Identifier
Last Updated
3/8/23
3/8/23
3/8/23
HINT: Technician notes should include claims information identifier. Example: “Performed **CL1**”
13/31
2922
2950
2959
2992
4823
3192
5548
PIVI21_5548
USB
CL2
4/4/23
ITB23-010A
2021-2023 QX80 (Z62)
Model Name
Model Code
Model Year
Grade
Notes
Applicable Campaign
Software Version Check
Procedure
AV Control Unit Software
Install Procedure
Oldest
Software
History
Latest Software Version
Infotainment UpdateSoftware
Update Method
Claims Information Identifier
Last Updated
2021
All
QX80
Z62
2022
All
2023
All
SW Check 1
SW Check 2
SW Check 2
Install 1
Install 2
Install 2
2922
2950
2959
2992
4823
3192
283C3 1310B
283C3 1480B
283C3 1570B & 1580B
283C3 1510B
5548
283C3 1890B
283C3 1890B
PIVI21_5548
PIVI31_1890
PIVI31_1890
USB
CL2
4/4/23
USB & OTA
CL1
3/8/23
USB & OTA
CL1
3/8/23
IMPORTANT for 2022 ONLY: The current AV Control Unit software version must be 283C3 1570B or 283C3 1580B before the AV
Control Unit can be updated to 283C3 1890B. If the current AV Control Unit software version is not 283C3 1570B or 283C3 1580B, the
AV Control Unit must be updated to 283C3 1570B (PVI_1570) first, and then updated to 283C3 1890B.
HINT: Technician notes should include claims information identifier. Example: “Performed **CL1**”
14/31
ITB23-010A
SOFTWARE VERSION CHECK
SW Check 1
1.
Press and hold the AUDIO button
while, at the same time, rotating the
volume knob left-right-left.
Figure 2
2.
Select Confirmation/Adjustment.
Figure 3
3.
Select Version Information.
Figure 4
15/31
ITB23-010A
SW Check 1 (continued)
4.
5.
Confirm the Software Version.
If the Software Version
(characters 6-9, as shown in
Figure 5) is not the latest software
version listed in the vehicle table,
select the back icon and continue
to step 5.
If the Software Version is the
latest software version listed in the
vehicle table, an update is not
available. Select the back icon and
skip to CLAIMS INFORMATION
on the last page.
Figure 5
Download the infotainment update-software from ASIST to the special tool USB drive.
IMPORTANT:
o Refer to steps 40 - 48 on pages 28 - 30 for instructions on how to download
the infotainment update-software from ASIST.
o For step 43 on page 29, refer to the vehicle table to determine the correct
infotainment update-software for your vehicle.
o When steps 40 - 48 on pages 28 - 30 have been completed, refer to the
vehicle table to determine the correct AV CONTROL UNIT SOFTWARE
Install Procedure to perform.
16/31
ITB23-010A
SW Check 2
6.
Starting from the HOME screen
(Figure 6), select Info.
Figure 6
7.
Select System Information.
Figure 7
8.
Select Version Information.
Figure 8
17/31
ITB23-010A
SW Check 2 (continued)
9.
10.
Confirm the Software Version.
If the Software Version is not the
latest software version listed in the
vehicle table, select the back icon
and continue to step 10.
If the Software Version is the
latest software version listed in the
vehicle table, an update is not
available. Select the back icon and
skip to CLAIMS INFORMATION on
the last page.
Figure 9
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If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
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TSB/Document ID: ITB23-010A
Replacement Service Bulletin Number:
MFR Communication Date: 2023-04-04
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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