Daimler Truck
North America LLC

Field Service Campaign

March 2023
SF662 A
Revised Notice

Subject: TomTom Android Black Box Update
Models Affected: Specific Model Year 2020-2022 Freightliner Cascadia
Vehicles, manufactured January 16, 2019, through November 2, 2021.
Revision: The fuse referenced in Step 16 has been corrected from F24 to F35.

General Information
Daimler Truck North America LLC (DTNA), on behalf of its Freightliner Trucks Division, is initiating Field Service
Campaign SF662 to modify the vehicles mentioned above.
On certain vehicles, the TomTom Android Black Box was not installed due to pending certification, or if installed,
the navigation feature may not operate.
An updated electronic control unit (ECU) will be installed on each vehicle.
There are approximately 346 vehicles involved in this campaign.
Additional Repairs
Dealers must complete all outstanding Recall and Field Service campaigns prior to the sale or delivery of a vehicle.
A Dealer will be liable for any progressive damage that results from its failure to complete campaigns before sale or
delivery of a vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a reasonable
time after receiving notification.
Please contact Warranty Campaigns for consideration of additional charges prior to performing the repair.

Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a completion
sticker (Form WAR261).

Replacement Parts
Replacement parts are now available and can be obtained by ordering the parts listed below from your facing Parts
Distribution Center (PDC).
If our records show your dealership has ordered any vehicle(s) involved in campaign number SF662, a list of the
customers and vehicle identification numbers will be available using the OWL app located on the DTNA Portal. Please
refer to this list when ordering parts for this campaign.
Table 1 - Replacement Parts for SF662

Campaign Number

Part Number

SF662 A

A 008 820 15 26
A23-14454-086
A66-08143-000
23-10897-704
23-12537-010
WAR261

Part Description
ECU-ASSY, BKT, APP PLTFRM HO USA
CABLE-HSD, MINI-B, ASSY, 2184MM
HARN-ANDR_BB, OL, DASH, PWR, LHD
SCREW-TPG, PHIT AB, 6
FUSE-MINI BLADE, 10A, RED
BLANK COMPLETION STICKER

Table 1

Page 1

Qty.
1
1
1
2
1
1

Daimler Truck
North America LLC

Field Service Campaign

March 2023
SF662 A
Revised Notice

Removed Parts
U.S. and Canadian Dealers, please follow Warranty Failed Parts Tracking shipping instructions for the
disposition of all removed parts. Export distributors, please destroy removed parts unless otherwise advised.

Labor Allowance
Table 2 - Labor Allowance
Use 996-F147A: If there is no existing TomTom, and no existing wiring harness.
Use 996-F147B: If TomTom is installed, replaced, or reinstalled, and the wiring harness is already present.
Campaign
Number
SF662 A

Procedure

Time Allowed
(hours)

SRT Code

Corrective Action

Install Module & Harness

2.1

996-F147A

12-Repair Recall/Campaign

Install or Reinstall Module Only

1.1

996-F147B

12-Repair Recall/Campaign

Table 2

IMPORTANT - Before Beginning Work:
• Check OWL to ensure the vehicle is involved and the campaign has not previously been completed.
• Check the vehicle for a completion sticker.
IMPORTANT - After Repair is Complete:
• Attach a gray completion sticker (Form WAR261) to the base completion label (Form WAR259). If the vehicle does not already have a base completion label, clean a spot on the appropriate location of the vehicle, and attach a base completion label, prior to installing the completion sticker.

Claims for Credit
You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting a
claim. Please reference the following information in OWL:
• All claims must be submitted within 30 days of the repair date.
• Claim type is Field Service Campaign.
• In the Campaign field, enter the campaign number and population/group code (SF662-A).
• In the Primary Failed Part field, enter 25-SF662-000.
• In the Parts section, enter the appropriate part number(s) as shown in the Replacement Parts Table.
• In the Labor section, enter the appropriate SRT from the Labor Allowance Table. Administrative time will
be included automatically as SRT 939-6010A for 0.3 hours.
• The VMRS Component Code is F99-999-005, and the Cause Code is A1 - Campaign.
• This Field Service Campaign will terminate on March 31, 2024. Dealers will be notified of any changes
to the termination date via an Important Campaign Information Letter (ICI) posted on the DTNA Portal.
Excess Inventory: U.S. and Canadian dealers, following the conclusion of the campaign, within 90 days from
the termination date, excess inventory in resalable condition may be returned to the appropriate PDC. U.S.
dealers, submit a PAR to request return to the Memphis PDC. Canadian dealers, return inventory to your facing
PDC. Export Distributors, excess inventory is not returnable.
For Support: Contact the Warranty Campaigns Department using the WSC (Warranty Support Center) link on
the DTNA Portal, or call the Customer Assistance Center at (800) 385-4357. Export distributors, submit a WSC
ticket or contact your International Service Manager.

Page 2

Daimler Truck
North America LLC

Field Service Campaign

March 2023
SF662

Copy of Notice to Owners
Subject: TomTom Android Black Box Update
Daimler Truck North America LLC (DTNA), on behalf of its Freightliner Trucks division, is initiating Field Service
Campaign SF662 to modify specific model years 2020-2022 Freightliner Cascadia vehicles, manufactured January
16, 2019, through November 2, 2021.
On certain vehicles, the TomTom Android Black Box was not installed due to pending certification, or if installed,
the navigation feature may not operate.
An updated electronic control unit (ECU) will be installed on each vehicle.
Please contact an authorized DTNA dealer to arrange to have the campaign performed and to ensure that parts
are available at the dealership. The repair will take approximately two hours and will be performed free of
charge. To locate an authorized dealer, search online at NorthAmerica.DaimlerTruck.com/Contact-Us/. Scroll
down to “Locate a Dealer,” and select the appropriate brand.
This Field Service Campaign will terminate on March 31, 2024. Please make sure the campaign is completed
prior to this date. Work completed after this date will be done at the customer’s expense.
As stated in the terms of your express limited warranty, DTNA will not pay for any damage caused by failure to
properly maintain your vehicle. DTNA considers the work necessary under this campaign to be proper
maintenance and will, therefore, not pay for any damage to your vehicle caused by your failure to have the
repairs that are the subject of this campaign performed in a reasonable time.
Contact the Warranty Campaigns Department at (800) 547-0712, e-mail address
[email protected], or the Customer Assistance Center at (800) 385-4357, if you
have any questions or need additional information.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure

Page 3

Daimler Truck
North America LLC

Field Service Campaign

March 2023
SF662 A
Revised Notice

Work Instructions
Subject: TomTom Android Black Box Update
Models Affected: Specific model years 2020-2022 Freightliner Cascadia
vehicles, manufactured January 16, 2019, through November 2, 2021.
Revision: The fuse referenced in Step 16 has been corrected from F24 to F35.

TomTom Installation
The following is an overview of the work instructions for this campaign.
• Inspection of the existing TomTom (if present) for the latest part.
• Installation of the TomTom navigation ECU behind the driver’s flat panel display.
• Installation of the USB cable between the TomTom ECU and the multimedia box (MMB) in the dash
B-panel (if cable is not already present).
• Installation of the wiring harness for the TomTom ECU – splices into the VPDM and Connect 5 (ICC5)
wiring in the Electrical Bay (if harness is not already present at the TomTom).
1.

Check the base label (Form WAR259) for a completion sticker for SF662 (Form WAR261) indicating this
work has been completed. The base label is usually located on the passenger-side door, about 12 inches
(30 cm) below the door latch. If a completion sticker is present, no work is needed. If a completion sticker
is not present, proceed to the next step.

2.

Park the vehicle on a level surface, shut down the engine, and set the parking brake. Chock the tires.

3.

Disconnect the negative cable(s) from the main batteries.

4.

Disconnect the negative cable(s) from the auxiliary batteries, if so equipped.

5.

For substeps 5.1 through 5.8, see Section 54.18 and Section 60.06 of the New Cascadia Workshop
Manual for more information.

Page 4

Daimler Truck
North America LLC

Field Service Campaign

March 2023
SF662 A
Revised Notice

5.1

Remove the instrument cluster screen. See Fig. 1.

3

1

2
2

11/30/2018

1. Instrument Cluster Screen

f611571

2. Screw

3. Upper A-Panel Fascia

Fig. 1, Instrument Cluster Screen Removal

Page 5

Daimler Truck
North America LLC

Field Service Campaign

March 2023
SF662 A
Revised Notice

5.2

Remove the head unit screen. See Fig. 2.

3

1

2

2

12/03/2018

1. Head Unit Screen

f611573

2. Screw
Fig. 2, Head Unit Screen Removal

Page 6

3. Upper B-Panel Fascia

Daimler Truck
North America LLC

Field Service Campaign

March 2023
SF662 A
Revised Notice
5.3

Remove the lower B-panel fascia (switch panel), and disconnect the wiring as needed. See Fig. 3.
1

A

B

08/16/2016

f602594

A. For removal, use a plastic pry tool here to detach
the clip.

B. For installation, snap the locator clip in place
here first.

1. Switch Panel
Fig. 3, Lower B-Panel Fascia Removal

5.4

Remove the lower A-panel fascia. See Fig. 4.
1

A

2
08/16/2016

A. For installation, snap the locator clip in place
here first.

1. Screw
2. A-Panel Lower Fascia
Fig. 4, Lower A-Panel Fascia Removal

Page 7

f602595

Daimler Truck
North America LLC

Field Service Campaign

March 2023
SF662 A
Revised Notice
5.5

Remove the upper B-panel fascia, and disconnect the wiring as needed. See Fig. 5.
4

3

1

2
2

12/03/2018

1. Upper B-Panel Fascia
2. Screw

f611574

3. Head Unit Screen Reinforcement Bracket
4. Locator Clip (on the back of the panel)
Fig. 5, Upper B-Panel Fascia Removal

Page 8

Daimler Truck
North America LLC

Field Service Campaign

March 2023
SF662 A
Revised Notice
5.6

Remove the upper A-panel fascia. See Fig. 6.
4

1

3

2
12/03/2018

1. Upper A-Panel Fascia
2. Screw

f611575

3. Locator Clip (on the back of the panel)
4. Instrument Cluster Screen Reinforcement Bracket
Fig. 6, Upper A-Panel Fascia Removal

Page 9

Daimler Truck
North America LLC

Field Service Campaign

March 2023
SF662 A
Revised Notice
5.7

Remove the instrument cluster screen reinforcement bracket. Disconnect the wiring from the back
side as needed. See Fig. 7.

2

1
2
2
12/03/2018

f611576

1. Instrument Cluster Screen Reinforcement Bracket

2. Screw

Fig. 7, Instrument Cluster Screen Reinforcement Bracket Removal

5.8

Remove the electrical bay cover. See Fig. 8.

08/15/2016

f602593

Fig. 8, Electrical Bay Cover Location
Page 10

Daimler Truck
North America LLC

Field Service Campaign

March 2023
SF662 A
Revised Notice

6.

Check if a TomTom module is already installed on the back side of the instrument cluster screen reinforcement. See Fig. 11.
Is a TomTom module already installed?
YES → Go to step 7.
NO → Go to step 8.

NOTE: If a TomTom module is already installed, it is assumed that the associated wiring is also present. If not,
go to step 9 instead of step 17 after completing step 7.
7.

Remove the TomTom from the bracket, and check the part number on the label on the bottom side.
See Fig. 9.
Is the part number A 008 820 15 26?
YES → Install the existing TomTom on the bracket, then go to step 17 (step 9 if wiring not present.)
NO → Install the new TomTom, then go to step 17 (step 9 if wiring not present.)

03/06/2023

f548088

Fig. 9, TomTom Part Number Identification

Page 11

Daimler Truck
North America LLC

Field Service Campaign

March 2023
SF662 A
Revised Notice

8.

Install the TomTom module on the back side of the instrument cluster screen reinforcement bracket.
8.1

Align the TomTom bracket with the pre-drilled holes on the instrument cluster screen reinforcement
bracket metal plate, then secure the bracket to the plate using the two screws. See Fig. 10.
1

2

3
02/15/2023

f548058

1. Screws
2. TomTom Bracket
3. Instrument Cluster Screen Reinforcement Bracket
(back side)
Fig. 10, TomTom Bracket Installation

8.2

Snap the TomTom module into the bracket as shown in Fig. 11.
1

02/15/2023

f548059

1. TomTom Module
Fig. 11, TomTom Module Installation

Page 12

Daimler Truck
North America LLC

Field Service Campaign

March 2023
SF662 A
Revised Notice

9.

Route the USB cable from the TomTom module location to the multimedia box (MMB). See Fig. 12 and
Fig. 13. Ensure the cable ends are routed correctly, as shown in Fig. 14.
1

2

3

02/16/2023

f611580c

1. Instrument Cluster Screen

2. Head Unit Screen

3. Multimedia Box

Fig. 12, Multimedia Box Location

02/28/2023

f548060

Fig. 13, USB Cable Routing Between TomTom and
Multimedia Box