NHTSA ID Number: 10235555
Manufacturer Communication Number: 23-01-014H-4
TSB/Document Date: 2023-05-04
Summary
Hyundai has launched an anti-theft software upgrade and window decal campaign (Campaign 993) in response to an increase in thefts of certain Hyundai vehicles not equipped with engine immobilizers targeted through social media. In November 2021, engine immobilizers became standard on all Hyundai vehicles produced.
Immobilizer & Campaign 993 Anti-Theft Software and Window Decal
Dealer Best Practices
April 13, 2023
Document Updates
•
•
TSB 23-01-014H-4 published with additional models/model years & inspection procedure for start/stop
button; additional models highlighted in this document & revised flowchart provided
Updated with latest information on programs for vehicles without engine immobilizers that can’t
accommodate the software upgrade.
Date
04/13/2023
Overview:
Hyundai has launched an anti-theft software upgrade and window decal campaign (Campaign 993) in response to an increase in thefts
of certain Hyundai vehicles not equipped with engine immobilizers targeted through social media. In November 2021, engine
immobilizers became standard on all Hyundai vehicles produced.
This best practices guide provides information to assist with customer questions about Campaign 993 and the immobilizer issue as
outlined in the scenarios below:
1. Vehicles with a push button ignition or immobilizer lamp in the instrument cluster are equipped with an immobilizer and
therefore Campaign 993 software does not apply.
• Note: Some of these vehicles may have open Campaign 993, and if so, the campaign can be closed by submitting the
inspection only claim as outlined in the related Technical Service Bulletin (TSB).
2. Campaign 993: Many vehicles without a push button ignition or immobilizer lamp in the instrument cluster are eligible for the
free anti-theft software upgrade and window decal campaign.
•
Available Now: Check WebDCS Vehicle Information Screen for eligibility by VIN.
Page 1 of 15
3. Some 2011-2022 model year vehicles without engine immobilizers cannot accommodate the software upgrade. For these
customers:
• Hyundai Accessory Security Kit: As an option on certain 2016-2022MY vehicles, a Hyundai Accessory Security Kit can
be purchased at Hyundai dealerships and Compustar authorized installers across the country.
• Hyundai
is working with local law enforcement offices to provide free steering wheel locks to customers. Owners are
advised to reach out to their local law enforcement for more information.
• Hyundai will reimburse all customers who own or lease 2011-2022 model year vehicles without immobilizers that
cannot accommodate the software upgrade for their purchase of a steering wheel lock. For steering wheel lock
reimbursement, please contact Hyundai at 888-498-0390.
• Hyundai is preparing to provide this subset of customers with the option of obtaining reimbursement to offset their
purchase of a different anti-theft device, such as an alarm kit. For more information, please contact Hyundai at 888498-0390.
.
Applicability workflow:
START
Check WebDCS.
Has open Campaign
993?
No
Yes
Perform
Campaign 993
software
(TSB #23-01-014H)
No
Yes
Does vehicle have
push button ignition
or immobilizer
lamp?
No
993 already
performed?
Equipped with push
button ignition or
immobilizer lamp,
or produced after
Nov 20, 2021?
Yes
No
Check the
Immobilizer VIN
Lookup tool. Has
Immobilizer?
Software not
available
No
Yes
Yes
No action
needed
Vehicle has
Immobilizer & is
not affected
Certain 201622MY can
purchase
Hyundai
Accessory
Security Kit
Steering wheel
lock program
available.
Contact Hyundai
Customer Care
Vehicle has
Immobilizer & is
not affected.
Close campaign
(TSB #23-01-014H)
Service Campaign 993:
Hyundai is conducting a service campaign to inspect if the vehicle has a start/stop push button or immobilizer lamp indicator, and if
neither exist for the vehicle, upgrade the Integrated Body Control Unit/Body Control Module (IBU/BCM) software to enhance the OEM
Hyundai burglar alarm system operation and ignition start logic. It also requires installation of an anti-theft decal on the front driver’s-side
window and on the front passenger-side window. See TSB 23-01-014H-4 (or latest) for repair details.
IMPORTANT
➢ Once the upgrade procedure has been completed, use the key fob button to lock and unlock the
vehicle to activate/deactivate the anti-theft system. After using the key fob to activate the antitheft software, use the key fob to first disarm the system prior to attempting to start the vehicle.
➢ Vehicles equipped with aftermarket or add-on alarm, or remote start may not operate normally if
the BCM is upgraded with this software.
Page 2 of 15
Applicable Vehicles (not equipped with immobilizer & not equipped START/STOP ignition button):
▪ Certain 2011-2014MY Sonata (YFa) (VIN starts with "5NP")
▪ Certain 2015-2019MY Sonata (LFa) (VIN starts with "5NP")
▪ Certain 2011-2016MY Elantra (UD/MD) (UD starts with “5NP”, MD VIN starts with “KMH”)
▪ Certain 2017-2020MY Elantra (AD/ADa) AD VIN starts with “5NP”, AD starts with “KMH”)
▪ Certain 2021-2022MY Elantra (CN7/CN7a) (CN7a VIN starts with “5NP, CN7 VIN starts with “KMH”)
▪ Certain 2013-2017MY Elantra GT (GD)
▪ Certain 2018-2020MY Elantra GT (PD)
▪ Certain 2020-2021MY Venue (QX)
▪ Certain 2012-2017MY Veloster (FS)
▪ Certain 2019-2021MY Veloster (JS)
▪ Certain 2018-2022MY Kona (OS)
▪ Certain 2018-2022MY Accent (HC)
▪ Certain 2011-2015MY Tucson (LM)
▪ Certain 2016-2021MY Tucson (TL)
▪ Certain 2022MY Tucson (NX4/NX4a) (NX4a VIN starts with “5NM”, NX4 starts with “KM8”)
▪ Certain 2013-2018MY Santa Fe Sport (AN)
▪ Certain 2013-2018MY Santa Fe & 2019MY Santa Fe XL (NC)
▪ Certain 2019-2022MY Santa Fe (TMa) (VIN starts with “5NM”)
▪ Certain 2020-2021MY Palisade (LX2)
▪ Certain 2013-2014MY Genesis Coupe (BK)
If vehicle is equipped with START/STOP button or an immobilizer lamp displayed on the instrument cluster, the campaign can be
closed by submitting the inspection only claim with STUI photos as outlined in the TSB.
Parts Information:
All dealers received an initial shipment Roll of 500 Window Decals to service 250 vehicles (2 decals per vehicle) during the
Campaign 993 software upgrade. The Anti-Theft decals are only intended for vehicles that receive the software upgrade as part of
Campaign 993. Please refer to Parts Bulletin SC993 Anti-Theft Decal Order Processing in WebDCS
(HD.com/Parts/DocumentsLibrary/ReferenceMaterials/Parts Bulletin) for additional decal ordering information.
Warranty Information:
Service Campaign 993 pays 0.3M/H (Elantra (CN7/CN7a pays 0.4 M/H). This is a quick software upgrade. Op times include
completing the decal installation for both front windows while the software upgrade is being performed, taking STUI photos, and
uploading. The STUI photos must include the anti-theft decals on the driver and passenger front windows clearly visible along with a
piece of paper displaying the last 6 digits of the VIN and date of the repair. If not included, claim will be subject to debit.
Acceptable STUI Photos of the anti-theft decals installed on the passenger and driver’s front side windows.
Page 3 of 15
Recommended Alternative Transportation:
A Service Rental Car (SRC) will not be needed during the installation of the BCM software upgrade. This is a quick software
upgrade, and the window decals can be applied while the software is running.
Customer Talk Tracks:
How to Arm & Disarm the Anti-Theft Software after Software Installation:
• Vehicles with an exposed key cylinder on the driver’s door lock: “Hyundai recommends using your key fob button to
lock and unlock the vehicle to activate/deactivate the anti-theft system. However, your vehicle has an exposed key cylinder
on the driver’s door lock & you can also use your key to disarm the alarm/deactivate the “ignition kill” feature in addition to
using your key fob. (Please note that this does not apply to the Kona 2018-2022MY (OS), in which the key FOB button
will need to be used to lock/unlock the vehicle and arm/dis-arm the security system).”
•
Vehicles with a covered key cylinder on the driver’s door lock: “The key fob buttons to lock and unlock the vehicle are
required to activate/deactivate the anti-theft system. After using the key fob to activate the anti-theft system, the key fob must
be used to first disarm the system prior to attempting to start the vehicle.”
Software available:
“Your vehicle is eligible for the free software upgrade to improve the existing factory alarm system and ignition start logic. We will also
apply anti-theft decals to the front driver's-side and front passenger-side windows of your vehicle. This procedure will be performed at
no charge to you.
Once the upgrade procedure has been completed, be sure to lock and unlock your vehicle using the key fob buttons to activate and
deactivate the anti-theft system. Using the mechanical door lock may not activate the anti-theft system and your vehicle may not start.
If you have aftermarket window tint, the decals may cause damage to the tint if you attempt to remove them later. Also, if your vehicle
has an aftermarket security or remote start system installed, it’s operation could be potentially affected by this software upgrade.”
Customer requests the software not be applied and/or the decals not be installed:
“We understand your concerns. We will document on the Repair Order that you have declined this enhanced anti-theft software
upgrade and/or decals. Please sign on this line to acknowledge you are declining the procedure at this time.”
Customer’s vehicle does not have an immobilizer and software cannot be applied:
Some 2011-2022 model year vehicles without engine immobilizers cannot accommodate the software upgrade. For these customers:
•
Hyundai is working with local law enforcement offices to provide free steering wheel locks to customers. Owners are advised to
reach out to their local law enforcement for more information.
•
Hyundai will reimburse all customers who own or lease 2011-2022 model year vehicles without immobilizers that cannot
accommodate the software upgrade for their purchase of a steering wheel lock. For steering wheel lock reimbursement, please
contact Hyundai at 888-498-0390.
•
Hyundai is preparing to provide this subset of customers with the option of obtaining reimbursement to offset their purchase of a
different anti-theft device, such as an alarm kit. For more information, please contact Hyundai at 888-498-0390.
Page 4 of 15
VIN Lookup Tool:
A VIN lookup tool has been added to HyundaiDealer.com to help you determine if your customer’s vehicle was equipped with an engine
immobilizer during production. If your customer’s vehicle is not eligible for Campaign 993 and is not listed as eligible for the expected
June software release, then use this tool to confirm if the Hyundai Accessory Security Kit would be applicable.
Best Practice Checklist
Reservation:
Does the customer’s vehicle have a push button starter button or Immobilizer lamp in the instrument cluster?
Yes: I If campaign 993 is open on the vehicle, please follow TSB 23-01-014H-4 (or latest version) to
perform inspection procedures and submit a campaign claim.
No: Check to see if Campaign 993 applies.
Did you check WebDCS to confirm whether Campaign 993 applies and if there are any other open recalls or service
campaigns?
Yes
No
If Campaign 993 does not apply, is the vehicle equipped with an immobilizer? (Use the VIN Lookup Immobilizer
feature for MY2011-2022 vehicles)
Page 5 of 15
Yes: No further action is needed
No: Check Phase 2 table. Consider offering the customer the Hyundai approved accessory security system.
Readiness:
Does your dealership have the Anti-Theft window decals and/or security kits for customers with an appointment?
Yes: Make sure all service advisors and appointments schedulers are aware of this required procedure.
No: Order the decals and advise customers that they will be notified when these arrive.
Reception:
Does the customer’s vehicle have a push button starter button or Immobilizer lamp in the instrument cluster?
Yes: If campaign 993 is open on the vehicle, please follow TSB 23-01-014H-4 (or latest version) to
perform inspection procedures and submit a campaign claim.
No: Check to see if Campaign 993 applies.
Did you check WebDCS to see if Campaign 993 applies and if there are any other open recalls or service
campaigns?
Yes
No
Does the vehicle have aftermarket window tint installed on the front windows?
Yes: Advise the customer that there is a possibility that the application of the Anti-Theft decals may affect the
aftermarket window tint.
No
Does the vehicle have an aftermarket security system or remote start system installed?
Yes: Advise the customer that there is a possibility that the BCM software update may interfere with the
operation of the aftermarket security system.
No
If Campaign 993 does not apply, is the vehicle equipped with an immobilizer? (Use the VIN Lookup Immobilizer
feature for MY2011-2022 vehicles)
Yes: No further action is needed
No: Consider offering the customer the Hyundai approved accessory security system.
Did you explain to the customer the expected repair time and set the expectation for a status update?
Yes
No
Did you offer the customer a Service Rental Car if they are having the Hyundai Accessory Security Kit installed?
Yes
No
Repair:
If Campaign 993 was performed, did you take STUI pictures of the driver’s and passenger’s front side window antitheft stickers after installation with the 6 digits of the VIN and date of repair as per TSB 23-01-014H-3 (or latest)?
Yes
No
Page 6 of 15
Has a Certified level or above service technician been assigned to perform the upgrade if Campaign 993 applies?
Yes
No
Did the Certified technician use the window decal template as per TSB 23-01-014H-4 (or latest) during the software
upgrade to apply two anti-theft decals?
Yes
No
Return:
Did you get the customer’s signature on all warranty lines in addition to the final RO?
Yes
No
Did you advise the customer that the software is designed to arm the system after the vehicle is locked with the key
fob. The vehicle may not start again if it is not unlocked with the key fob.
Yes
No
Hyundai Approved Accessory Kit:
PN: 00F67-AU200
•
•
Estimated Installation Time: 2.2 hours *actual time may vary by vehicle, complexity, and installer skill
Recommended security kit MSRP: $170
To address an increase in thefts of Hyundai vehicles not equipped with an immobilizer, an add-on security system is available for
purchase. This system has been assembled from components available from our electronics partner, Firstech, maker of Compustar
security products.
It includes a tilt sensor, an auditory 'glass break' sensor and an impact sensor, which is designed to activate the included siren and
interrupt the starter signal, preventing the theft of the vehicle. These kits are available for purchase and installation at Hyundai
dealerships and Compustar authorized installers across the country. The MSRP for the kit is $170 not including the cost of installation.
Please note that we understand this kit is also available at Best Buy for approximately $170 and that Best Buy offers installation.
While we are fully supportive of a profitable dealer body, we urge all Hyundai dealers to price the security kit at the suggested pricing
without any additional mark up. Let’s use this opportunity to provide “best in industry” customer care to our new and loyal customers
coming into your store in response to this important security issue.
NOTE: Upon installation of this system, it can only be disarm/armed with the new
transmitter fobs. Using the original vehicle fobs may unlock the doors, but it
may not disarm/arm the system, which could result in a false activation of
the system.
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Click on the (+) Plus Sign
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TSB/Document ID: 23-01-014H-4
Replacement Service Bulletin Number:
MFR Communication Date: 2023-04-13
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:SENSOR
MFR Component System:
MFR Component Subsystem:
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