NHTSA ID Number: 10235555
Manufacturer Communication Number: 23-01-014H-4
TSB/Document Date: 2023-05-04
Summary
Hyundai has launched an anti-theft software upgrade and window decal campaign (Campaign 993) in response to an increase in thefts of certain Hyundai vehicles not equipped with engine immobilizers targeted through social media. In November 2021, engine immobilizers became standard on all Hyundai
vehicles produced.
NOTE: This system does NOT have a manual deactivation switch.
If the transmitter batteries fail, it will not be possible to disarm/arm the system.
Always ensure one, or both, transmitter fobs have fresh, strong batteries.
Installation:
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(Hyundai Mobis Service Bulletin PB-K-AC-2203001 for installation instructions)
•
Availability: October 1, 2022
The Hyundai-Approved Accessory security kit consists of the following components:
Advanced Sensor
Installation Hardware
Siren
Click link to locate an authorized Compustar retailer: https://www.compustar.com/find-a-dealer/
Kit Ordering:
Dealer order processing information as follows:
• Restriction freeze in place and system will cancel any orders prior to 10/1
• Order lines will be limited to 1pc. per line max
• Dealers will need to input the VIN details at the time of order entry for processing.
Recommended Alternative Transportation:
It is suggested that customers are provided with an SRC (Service Rental Car) if they opt to have the referenced kit installed at a
Hyundai dealership.
Steering Wheel Lock Program:
Hyundai is working with local law enforcement offices to provide steering wheel locks to customers at no additional cost. Customers
should contact them for availability. Hyundai will reimburse all customers who own or lease 2011-2022 model year vehicles without
immobilizers that cannot accommodate the software upgrade for their purchase of a steering wheel lock. For steering wheel lock
reimbursement, please contact Hyundai at 888-498-0390.
Customer FAQs:
Q1: What is the issue?
A1: Criminals are targeting certain model year Hyundai vehicles based on the understanding that some models did not come standard
with an engine immobilizer. There is no malfunction or defect with security features on these vehicles, and they all meet or exceed
Federal Motor Vehicle Safety Standards. There has been a coordinated campaign on social media to highlight ways for criminals to
circumvent the existing security features on Hyundai vehicles without an immobilizer.
Q2: What is an Engine Immobilizer?
A2: An engine immobilizer is an electronic security device fitted to a motor vehicle that prevents the engine from being started unless
the correct key (transponder or smart key) is present. Even in Hyundai vehicles without an immobilizer, other protections have been
built in that must be circumvented to allow the vehicle to be started without a key.
Q3: I have a push-button start vehicle or Immobilizer lamp in the instrument cluster. Is my vehicle affected?
A3: No. All Hyundai vehicles with a push button start or immobilizer lamp in the instrument cluster are equipped with an immobilizer.
Q4: Will there be a Recall or Stop Sale?
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A4: These vehicles meet or exceed all Federal Motor Vehicle Safety Standards and these thefts are not related to a malfunction or
defect with the security features.
Q5: I drive a Genesis vehicle, which I found out is made by Hyundai’s parent company. Is my vehicle affected?
A5: No. Vehicles distributed through Genesis Motor America come standard with an immobilizer.
Q6: My Hyundai has a key ignition, but I’ve been told I have an immobilizer already equipped. Is that accurate?
A6: It depends. Some vehicles with turn key ignitions did come equipped with an immobilizer. Please contact your dealer or Customer
Care Center at 888-498-0390.
Q7: What will Hyundai do for vehicles eligible for a software upgrade?
A7: Your Hyundai dealer will perform a system upgrade for the IBU/BCM to improve the Hyundai burglar alarm system operation and
ignition start logic. Hyundai will also install anti-theft deterrent labels for the front driver and front passenger windows of your vehicle.
This procedure will be performed at NO CHARGE to you.
Once the upgrade procedure has been completed, be sure to lock your vehicle with the key fob to activate the enhanced anti-theft
system. It is also recommended that you unlock your vehicle with the key fob to access the vehicle to ensure that it will start.
Q8: Will Hyundai offer free steering wheel locks to customers?
A8: Hyundai has a process by which customers whose vehicles do not have an immobilizer may be eligible for reimbursement for
purchase of a steering wheel lock. Please direct these customers to www.hyundaiusa.com/anti-theft to enter their VIN and follow the
reimbursement instructions, or they can contact the Hyundai Customer Care Center at 888-498-0390.
Q9: I am with Law Enforcement. Is there a cost or any obligation to receive steering wheel locks?
A9: No cost or obligation. Hyundai is providing an allotment of steering wheel locks to law enforcement in affected areas, subject to
availability.
Q10: I understand there is a Class Action lawsuit related to the current thefts of Hyundai vehicles. Can you comment?
A10: Hyundai is committed to the quality and integrity of our products and plans to continue supporting the communities affected by this
theft issue. All of our vehicles meet the anti-theft requirements of Federal Motor Vehicle Safety Standard 114. We appreciate and share
the interest in addressing the rise in thefts of these vehicles. Hyundai recently announced the launch of a free software upgrade to
prevent the theft mode popularized on social media.
Q11: I am a reporter. Can I speak with someone at Hyundai?
A11: For all media inquiries, please contact Ira Gabriel, Sr. Group Manager, Corporate and Marketing Public Relations
([email protected]).
Q12: I am calling from a Police Department. I understand you have a program to give-away steering wheel locks. Is there
someone at Hyundai I can speak with?
A12: For all law enforcement inquiries, please contact Ira Gabriel, Sr. Group Manager, Corporate and Marketing Public Relations
([email protected]).
Security Kit Customer FAQs
Q13: What is the security kit option?
A13: Hyundai has identified a Firstech/Compustar security kit that targets the method of entry thieves are using to access these
vehicles. The Firstech/Compustar kit, with a starter interrupt and siren, helps to discourage vehicle theft. Customers may purchase the
Firstech/Compustar security kit and install it at an authorized Hyundai dealer or a Compustar authorized installer.
Q14: What is the name of the security kit?
A14: Firstech is an award-winning maker of Compustar remote car starters and security systems. The Compustar security kit has a
glass-break, tilt and impact sensor.
Q15: Which vehicles will this kit fit?
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A15: The security kit is available for purchase on 2016 ~ 2022 Hyundai model year vehicles, including Accent, Elantra, Elantra GT,
Sonata, Veloster, Venue, Kona, Tucson, Santa Fe, & Palisade. Vehicles without immobilizers have key ignition steering columns (No
push button Start/Stop Ignition). The kit is only available for internal-combustion engine (ICE) vehicles with automatic transmission and
an ignition key steering column.
Q16: Will the security kit be available for hybrids or manual transmission vehicles?
A16: The kit is not available for alternative fuel, electric or hybrids. Nor is the kit available for manual transmission vehicles.
Q17: What is done during the installation of the security kit?
A17: During the installation, a technician will tap into certain vehicle circuits, including the ignition starter circuit, for the
Firstech/Compustar security kit to gain the necessary vehicle inputs to work properly. The installer will install the siren, a glass-break,
tilt and impact sensor and the rest of the security kit in an inconspicuous location and then check that the kit operates properly. The
installer will also check that the new key fobs arm & disarm the kit correctly.
Q18: When did the security kit become available?
A18: October 1, 2022.
Q19: How much does the kit cost? How much to have it installed at a dealership?
A19: The MSRP for the kit is $170, not including the cost of installation.
Q20: Why is Hyundai charging for the Security Kit?
A20: These vehicles meet or exceed all Federal Motor Vehicle Safety Standards and these thefts are not related to a malfunction or
defect with the security features. Since the issue is not a malfunction or defect with the security features this kit (part cost and
installation labor) is an option for a customer to consider.
Q21: Where can the security kit be purchased?
A21: The Compustar security kit is available for purchase and installation at Hyundai dealerships and Compustar authorized installers
across the country.
Q22: Will a warranty cover cost of the security kit and installation?
A22: No. These thefts are not related to a malfunction or defect with the security features so the kit (part cost and installation labor)
would not be provided under warranty as a service campaign or recall.
Q23: Can I buy the security kit on Amazon?
A23: Amazon is not an authorized Compustar retailer, although Compustar products are sold on Amazon. This unique configuration of
Compustar components is not sold on Amazon as a kit.
Q24: What comes with the security kit?
A24: The kit includes a starter interrupt and siren, a glass break, tilt and impact sensor.
Q25: Is the security kit difficult to install?
A25: It is recommended to have the kit professionally installed at an authorized Compustar installer or Hyundai dealer.
Q26: How long does the kit take to install?
A26: It takes approximately 2.5hrs to install, depending on the vehicle.
Q27: Is the kit guaranteed to prevent car theft?
A27: No. The kit provides additional protections against theft but no system can provide a guarantee of theft prevention.
Q28: Does the security kit have a ‘warn’ feature before full siren activation?
A28: If the vehicle senses a slight movement, the siren may chirp. If the rocking continues, it will activate the alarm with the full siren.
Q29: How do you arm/disarm the kit?
A29: The security kit comes with two key fob transmitters, with a lock and unlock button that arms and disarms the kit.
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Q30: What is the Firstech/Compustar model name and number that will work customers shuld use?
A30: It is recommended that customers use part number 00F67AU200.
Q31: Is this kit available nationwide or only in some areas?
A31: The kit is available for purchase and installation at Hyundai dealerships and Compustar authorized installers across the country.
Q32: If I choose not to purchase the Firstech/Compustar kit and my car gets broken into or stolen, will my auto insurance
deny my claim?
A32: Vehicle theft or items stolen from a vehicle should be reported to local law enforcement and your insurance company.
Q33: I do not think I should have to pay for the security kit and its installation. Will Hyundai cover this cost?
A33: Hyundai is evaluating a process by which customers may be eligible for reimbursement to offset their purchase of an after-market
alarm. Customers can contact the Hyundai Customer Care Center at 800-633-5151 for more information regarding this option.
Q34: If I install the security kit myself or pay for a service center to install it, will it affect my warranty?
A34: The kits supplied through authorized Hyundai dealers are considered Hyundai Approved Accessories and will be subject to
Hyundai’s Replacement Parts and Accessories Limited Warranty. Damage caused by improper installation or parts and accessories
not supplied by Hyundai may not be covered under your vehicle warranties. Please consult your warranty handbook for further
information. The alarm is not a guarantee against theft and Hyundai Motor America is not stating that the alarm will prevent theft under
any circumstance or that we in any way guarantee that we will replace the vehicle if stolen with the alarm kit.
Contact Reference
Please see the following page for commonly referred to contacts.
Thank you for your prompt attention to this important security matter and for your continued commitment to Hyundai customers.
Dealer Support
Parts
Contact Information
Description
Techline
[email protected]
1-800-545-4515
1‐800‐325‐6604
Parts ordering hotline
Warranty HELPREP Line
1‐877‐446‐2922
Vehicle Technical Support for Hyundai Dealer
Technicians
Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center
Warranty Prior Approval (PA) Center for Hyundai Dealers
Xtime Technical Support
[email protected]
1‐866‐984‐6355
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
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AutoLoop Technical Support
CDK Technical Support
Customer Support
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
https://serviceconnect.support.cdk. Assistance with Car Care Scheduling:
com/
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
Contact Information
Description
[email protected]
1-877-850-2010
Hyundai Customer Care Center
(Recall /Campaign Questions)
1‐855‐671‐3059
Hyundai Recall /Campaign
Website
Updated information related to the specific recall or service
www.hyundaiusa.com/recall
www.hyundaiusa.com/campaignho campaign
me
Hyundai Customer Care Center
(General Questions)
Hyundai Roadside Assistance
1‐800‐633‐5151
1-800-243-7766
Customer questions or concerns related to recall or
service campaigns
Customers general questions, non‐campaign related
Hyundai Roadside Assistance
Key Reference Information
Name
Campaign Central
Car Care Scheduling (Xtime) Tutorials
Car Care Scheduling (Xtime) - Recall
Appointment Notification
Parts – Campaign Parts
Management (CPM) Procedure
Service Rental Car (SRC) Program
Technical Service Bulletin (TSB)
Uncompleted Campaign VIN Listing
Recall Campaign Website
Source
Consolidated repository of recall and service campaign dealer best practices. Located on the service
tab homepage in www.HyundaiDealer.com
www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling
1.
2.
3.
4.
5.
Log into Xtime
Under the menu at the top left, select ‘CONFIGURE’
Under the dealership tab, click “EMAIL COMMUNICATION”
Slide the toggle to “ADVANCED”
Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”
As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts
Management
SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance
www.HyundaiDealer.com > Service tab > Hyundai Tech Info
A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN
LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
www.hyundaiusa.com/recall
www.hyundaiusa.com/campaignhome
NHTSA Website
Page 12 of 15
Appendix
Document Topic
• TSB 23-01-014H-4 published with additional models/model years & inspection procedure for
start/stop button; additional models highlighted in this document & revised flowchart provided
• Updated with latest information on reimbursement for vehicles without engine immobilizers that
don’t have campaign 993 (see customer talk track)
• Updated Steering Wheel Lock Program information
• TSB 23-01-014H-4 updated with Sonata (YFa), Elantra (CN7/CN7a), Elantra GT (PD), Accent (HC),
Tucson (LM), Tucson (TL), Tucson (NX4/NX4a), Santa Fe Sport (AN/DMA), Santa Fe (NC)
• TSB 23-01-014H-2 updated with Kona (OS) & Veloster (FS/JS) Models
• How to arm & disarm the Anti-Theft Software after software installation on page 3.
• Service Campaign 993 (initial launch)
Date
04/13/2023
04/06/2023
03/21/2023
02/13/2023
**Please note: The page below explains the importance of customers using their FOB to activate and
deactivate the software upgrade as well as other anti-theft options that are currently available. It is a
handout that can be provided to the customer.
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If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
Search NHTSA Database for Vehicle Complaints
View Latest Vehicle Complaints
TSB/Document ID: 23-01-014H-4
Replacement Service Bulletin Number:
MFR Communication Date: 2023-04-13
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:SENSOR
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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