Madden, Jeannie

SSS SS

From: Helena Vargas

Sent: Monday, April 3, 2023 3:29 PM

To: Madden, Jeannie

Subject: EXT: Re: Recall Information 1F66FSDN9NO0A20785

CAUTION: This email originated from outside your organization. Exercise caution when opening attachments or
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Good afternoon,
Thank you for notifying me and | will make sure this is resolved before the customer takes possession.

Kind regards,

Helena Vargas

Delivery Coordinator

P: (772) 293-6768 E: [email protected]
W: www.LaMesaRV.com

8650 LTC Parkway, Port Saint Lucie, Florida 34986

From: Madden, Jeannie
Sent: Monday, April 3, 2023 4:25 PM

To: Helena Vargas

Subject: Recall Information 1F66F5DN9NOA20785

Good afternoon,

Tiffin Motorhomes received a letter today from Ford about a new recall they have issued and one of the VINs we were
notified about is a new stock unit at La Mesa at Port St Lucie. | called and verified with service this is still a stock unit but
she said it was scheduled for delivery and for me to email you the notice.

This unit will have to be cleared through Ford.

Jeannie Madden
Tiffin Group — Compliance Coordinator

Red Bay (0) 256-356-8661 ext. 2176

(e)[email protected]
I I F F I N 105 Second Street NW | Red Bay, AL 35582
tiffinmotorhomes.com

Confidentiality Notice: This email transmission (and/or the attachments accompanying it) may contain confidential
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information is intended only for the use of the intended recipient. If you are not the intended recipient, you are hereby

1

VIN
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. O. Box 191
Dearborn, Michigan 48121-1904

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JVI NONE 0 OO OE I s
771794755047 7/000000002/2
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TIEFIN MOTORHOMES INC March 2023

2ND ST NW
RED BAY, AL 35582-3859

* ** IMPORTANT SAFETY RECALL * * *

Safety Recall Notice 23811 / NHTSA Recall 23V164

Your Vehicle Identification Number (VIN): See Listing

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Ford Motor Company has decided that a defect that relates to motor vehicle safety exists in your
vehicle, which was built on a chassis supplied by Ford, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service

and support.
What is the issue? On your vehicle, the rear axle caliper bolts may be loose.
What is the risk? Initially, this may result in a noise/bang/clunk from the rear axle if any of the

caliper bolts start working loose. The caliper bolts may loosen over time. If
one or more bolts disengage, the caliper may damage the wheel resulting in
a loss of tire pressure or the caliper may damage the brake lines causing
brake fluid loss in one circuit, which may result in reduced brake system
performance. Either condition increases the risk of a crash.

What will Ford and Ford Motor Company has authorized your dealer to check the rear brake

your dealer do? caliper bolt torques and if below specification, they will retorque the bolt(s). If
a bolt is damaged or missing, it will be replaced, free of charge (parts and
labor).

How long will it take? The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time. In addition, your vehicle will require an inspection to
determine if parts need to be ordered.

What should you do? ‘Please call your dealer without delay and request a service date for Recall
23S11. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.

Ford has not issued instructions to stop driving your vehicle under this safety
recall. You should contact your dealer for an appointment to have your
vehicle remedied as soon as practicable.

If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.

Ford Motor Company wants you to have this safety recall completed on your
vehicle. The vehicle owner is responsible for making arrangements to have
the work completed.

Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.

NOTE: You can receive information about Recalls and Customer Satisfaction
Programs through our FordPass App. The app can be downloaded through
the App Store or Google Play. In addition, there are other features such as
reserving parking in certain locations and controlling certain functions on your
vehicle (lock or unlock doors, remote start) if it is equipped to allow control.

08273

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° © Copyright 2023 Ford Motor Company 23811_NVDTB1238111