Stacy L. Balzer
Operating Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

April 25, 2023

TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Component Installation Program 22G01 – Supplement #1
Certain 2022 Model Year Explorer Vehicles
Rear Climate Control Module Retrofit

REF:

Component Installation Program 22G01
Dated: November 22, 2022

New! REASON FOR THIS SUPPLEMENT
• Program Terms: Removal of mileage limit.
• Affected Vehicles: Added US population of affected vehicles.
• FSA VIN Lists Activation: VIN list activation added.
• Owner Notification Mailing Schedule: Update owner letter mailing date.
• Pick-up and Delivery: Added pick-up and delivery.
• Claims Preparation and Submission: Added pick-up and delivery and mobile repair.
• Labor Allowances: Update to include pick-up and delivery labor operation and mobile service
description.
New! PROGRAM TERMS
This program will be in effect through November 30, 2025. There is no mileage limit for this program.
New! AFFECTED VEHICLES
Vehicle

Model Year

Assembly Plant

Build Dates

Explorer

2022

Chicago

November 23, 2021 through November 30, 2022

US population of affected vehicles: 117,834. Affected vehicles are identified in OASIS.
Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before
opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned for credit, if
required. See the EXCESS STOCK RETURN details in Attachment II for more information.
REASON FOR THIS PROGRAM
In all of the affected vehicles, a global supply shortage of semiconductor chips caused unavailability of
the rear heating, ventilation and air conditioning control (RHVAC) module for certain vehicles.
These vehicles will have a blank plate instead of a RHVAC module and will not have the ability to
control the rear HVAC system from the second row. However, customers will still be able to control
the rear HVAC system from the primary first row controls.
Some vehicles are equipped with second-row heated seats but lack a button to operate the secondrow heated seats. The RHVAC module, as installed under this program, also contains the buttons for
the second-row heated seats for applicable vehicles.

 Copyright 2023 Ford Motor Company

SERVICE ACTION
Dealers are to remove and replace the current blank plate on the back of the center console with the
RHVAC module. This service must be performed on all affected vehicles at no charge to the vehicle
owner.
New! OWNER NOTIFICATION MAILING SCHEDULE
Parts to repair this condition are currently not available in sufficient quantities to service all of the
affected vehicles. Therefore, to ensure an ample supply of parts is available, owners of affected
vehicles will be notified in two separate mailings. Mailing will begin third quarter 2023, prioritized by
vehicle sale date. Per customer request, dealers should repair any affected vehicles that arrive at their
dealerships, whether or not the customer has received a letter.
New! ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,

Stacy L. Balzer

 Copyright 2023 Ford Motor Company

ATTACHMENT I
Page 1 of 2
Component Installation Program 22G01 – Supplement #1
Certain 2022 Model Year Explorer Vehicles
Rear Climate Control Module Retrofit
MOBILE REPAIR RECOMMENDATIONS
• Confirm with the customer a mobile repair is feasible.
• Check OASIS before going to the customer’s home or business to confirm if any other
outstanding FSA needs to be completed.
• Transportation – due to the simplicity of this repair, a specialty vehicle is not required.
MOBILE REPAIR ADDITIONAL INFORMATION
Please ensure the technician brings the following to the mobile repair destination:
• Printed Technical Instructions.
• Printed Repair/Work Order or any other necessary documentation as customer copy(s)
o Documents could also be emailed to the customer.
• Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended.
• Recommended tools and cleaning supplies: Plastic trim removal tool, VCM, and Laptop with
FDRS.
MOBILE REPAIR QUESTIONS AND ASSISTANCE
• Refer to Electronic Field Communication - EFC12071 2023 Remote Experience Program.
OASIS ACTIVATION
OASIS was activated on November 22, 2022.
New! FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on April 25, 2023.
Owner names and addresses will be available by May 05, 2023.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Upon customer request, as parts become available, correct other affected vehicles identified in
OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Vehicles may be sold as built.
• As parts become available, correct all affected units in your new vehicle inventory before
delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.

 Copyright 2023 Ford Motor Company

ATTACHMENT I
Page 2 of 2
Component Installation Program 22G01 – Supplement #1
Certain 2022 Model Year Explorer Vehicles
Rear Climate Control Module Retrofit
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
New! PICK-UP AND DELIVERY
All customers affected by this program have the option of complimentary Vehicle Pick-up & Delivery
service (at participating dealers) in lieu of a rental vehicle. Refer to EFC12071, 2023 Remote
Experience Program, Pickup & Delivery (PDL) Offset section for additional details.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual –
Section 6 – Ford/Lincoln Program Policies – Field Service Actions (FSA) – Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
New! CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action
 Sub Code: 22G01
 Customer Concern Code (CCC): C20 - Other temperature control troubles
 Condition Code (CC): 39 - Missing Part
 Causal Part Number: 19980, Quantity: 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Pickup & Delivery: Refer to EFC12071, 2023 Remote Experience Program, Pickup &
Delivery (PDL) Offset section for additional details.
• Mobile Repair: Refer to Electronic Field Communication - EFC12071 2023 Remote
Experience Program.

 Copyright 2023 Ford Motor Company

ATTACHMENT II
Page 1 of 2
Component Installation Program 22G01 – Supplement #1
Certain 2022 Model Year Explorer Vehicles
Rear Climate Control Module Retrofit
New! LABOR ALLOWANCES
Description
Install new rear HVAC module on rear of center console.
Includes time to clear DTCs.
Mobile Service: Can be used when the repair takes place
away from the dealership. If Additional Time is Required Due
to Travel, Please Submit an SSSC Approval Form.
This allowance is only for non-eligible 2023 Remote
Experience Program dealers.
NOTE: This allowance is for dealer-performed mobile
service. Can only be claimed once, regardless of
outstanding FSAs repaired.
Vehicle Pick-up and Delivery Allowance:
This allowance is only for non-eligible 2023 Remote
Experience Program dealers.
NOTE: This allowance is for dealer-performed vehicle pickup/delivery for dealership repairs only. Can only be claimed
once, regardless of outstanding FSAs repaired.

Labor Operation

Labor Time

22G01B

0.3 Hours

22G01MM

0.5 Hours

22G01PP

0.5 Hours

PARTS REQUIREMENTS / ORDERING INFORMATION
To place an order for Explorer- Rear aux manual climate controls, submit a VIN-specific Part Order
contact via the SSSC Web Contact Site.
NOTE: Order 1 part per vehicle type – with or without heated rear seats to confirm in PTS with VIN.
Part Number

Description

Order
Quantity

Claim
Quantity

LB5Z-19980-H

Explorer- Rear aux manual climate controls
with heated seats

As
Needed

1

Explorer- Rear aux manual climate controls
As
1
Needed
without heated seats
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply
strategy and when open ordering resumes.
LB5Z-19980-J

DEALER PRICE
For latest prices, refer to DOES II.

 Copyright 2023 Ford Motor Company

ATTACHMENT II
Page 2 of 2
Component Installation Program 22G01 – Supplement #1
Certain 2022 Model Year Explorer Vehicles
Rear Climate Control Module Retrofit
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped in accordance with all applicable local, state and federal environmental protection and
hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that
are under safety, compliance, or emissions recall.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of
March 1st 2021 or later must be inspected and signed off on the repair order by a member of your
dealers fixed operations management team or an employee the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
•

All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.

•

Inspect the replaced parts to verify the FSA repair was completed.

•

If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.

•

After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).

This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement,
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA
parts inspection process (electronic or handwritten) is independent from other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be clearly identified on the Repair Order. If multiple FSAs require
approval on a single Repair Order, each applicable occurrence will require individual post repair
approval by the designated employee.
•

 Copyright 2023 Ford Motor Company

ATTACHMENT III
PAGE 1 OF 1
COMPONENT INSTALLATION PROGRAM 22G01-S1

CERTAIN 2022 MODEL YEAR EXPLORER VEHICLES — REAR CLIMATE CONTROL
MODULE RETROFIT
SERVICE PROCEDURE
NOTE: Instead of a rear climate control module on the back of the center console, vehicles under
22G01 will have a blank plate installed with electrical connections tapped down at the vehicle
assembly plant.
1. Remove and discard the blank plate on the back of the center console.
2. Install the new Rear Heating, Ventilation and Air Conditioning (RHVAC) Control Module. Please follow
the Workshop Manual (WSM) procedures in Section 412-02.
3. After installing the new RHVAC module check and clear all DTC's.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to be
returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental
protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.

CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2023