Stacy L. Balzer
Operating Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

April 11, 2023

TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Customer Satisfaction Program 22B40
Certain 2021 Model Year Single Rear Wheel Transit Vehicles Equipped with Aluminum
Alloy Wheels
Incorrect Color Wheels Installed

PROGRAM TERMS
This program will be in effect through April 11, 2024. There is no mileage limit for this program.
AFFECTED VEHICLES
Vehicle

Model Year

Assembly Plant

Build Dates

Transit

2021

Kansas City

October 2, 2020 through September 8, 2021

US population of affected vehicles is: 3,156. Affected vehicles are identified in OASIS.
REASON FOR THIS PROGRAM
The affected vehicles were built with the incorrect color wheels. Vehicles that were ordered with black
color wheels received silver color wheels. Ford Motor Company will be offering $1,500 to the original
purchasers or lessees of the affected vehicles.
SERVICE ACTION
No action is required from the dealers at this time.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of April 10, 2023. Dealers should contact the
Special Service Support Center (SSSC) for any vehicles that arrive at their dealerships regarding this
Field Service Action (FSA).
OASIS ACTIVATION
OASIS will be activated on April 11, 2023.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
ATTACHMENT
Owner Notification Letter

 Copyright 2023 Ford Motor Company

QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,

Stacy L. Balzer

 Copyright 2023 Ford Motor Company

Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121

Customer Satisfaction Program 22B40

April 2023

Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high quality, dependable products, but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
Why are you receiving
this notice?

When your vehicle was ordered, it was intended to be equipped with black
color wheels but was delivered with silver color wheels.

What will Ford and
your dealer do?

In the interest of customer satisfaction, Ford Motor Company is offering the
original purchaser or lessee of the vehicle $1,500.
This Customer Satisfaction Program will be in effect until April 11, 2024.

What should you do?

If you are the original purchaser or lessee of the vehicle, please visit
www.fordownershipcare.com or scan the QR code below with your mobile
device. This letter lists a PIN that is required to access the website to
request your reimbursement. Please keep this document until the process is
complete.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition, there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.

What if you no longer
own this vehicle?

This program is only applicable to the original purchaser or lessee of the
vehicle, regardless of whether they still own the vehicle. You received this
notice because our records, which are based primarily on state registration
and title data, indicate you are the original owner.
If you are not the original purchaser or lessee of this vehicle, and have an
address for the original owner, please forward this letter to the original
owner.

 Copyright 2023 Ford Motor Company

Can we assist you
further?

Personal Identification
Number (PIN)

RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: ford.com/support
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 7:00AM - 11:00PM
and Saturday 7:00AM – 5:00PM (Eastern Time).

QR code for direct link
to the reimbursement
website

Thank you for your attention to this important matter.
Ford Customer Service Division

 Copyright 2023 Ford Motor Company