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51 20 22_CRACKING SOUND IN THE HEADLINER AREA

SIB 51 20 22
CRACKING SOUND IN THE HEADLINER AREA

2023-03-15

This Service Information Bulletin (Revision 2) replaces SI B51 20 22 dated December 2022.
What’s New (Specific test highlighted)
Cause fully changed
Correction fully changed
Procedure fully changed
Claim Info. changed
☐

THIS REPAIR IS MOBILE FRIENDLY

MODEL
E-Series

Model Description

Production Date

F44

2 Series Gran Coupe

SOP (start of production) –
December 22, 2022

Affected Option
Code
402 Panoramic
Moonroof

SITUATION
While driving on rough roads, a cracking sound is heard coming from the headliner area.
Note: Please see attached video V51 04 22

CAUSE
There are various possible causes.

1. The metal frame of the panorama roof cutout on the headliner is contacting the panorama roof.
2. Movement of the headliner holding clips.
3. The metal frame of the panorama roof cutout separates from the headliner.

CORRECTION
The correction is determined by the cause.

1. Pry open the contact area between the headliner and panorama roof.
2. Apply felt strips to the contact surface of the clips on the headliner brackets.
3. Replace the headliner.

PROCEDURE
Verify that a cracking sound is heard from the headliner area. If yes, proceed to step 1.
Cause 1:

1. Using a clip lifter, pry open the contact
area to increase the gap to eliminate the
contact. Make sure that the metal frame is
not deformed in this visible area. If it is
deformed, replacement is necessary
(Reference the Cause 3 replacement
repair instruction)
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51 20 22_CRACKING SOUND IN THE HEADLINER AREA

2. Reassemble the vehicle and verify
repair.
3. If the noise is still present after
performing this repair, proceed to Cause
2.

Cause 2:

1. Lower the headliner following the repair
instructions listed in AIR/ISTA (51 44 915).
Note: The headliner only needs to be
lowered, and not removed
2. Inspect the headliner. Review (Cause
3:)
3. Remove all the clips from the headliner.
4. Cut felt strips to 20 mm x 10 mm
dimensions and apply it to all the brackets
on the headliner (shown in the photo).
5. Reattach the clips back onto the
headliner and check for movement of the
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51 20 22_CRACKING SOUND IN THE HEADLINER AREA

clips (the clips should be able to move with
little effort).
Note: Damaged clips must be
replaced

Cause 3:
1. After the headliner had been lowered,
during (Cause 2:), it is discovered that the
metal frame is visibly detaching from the
headliner, the headliner must be replaced.
2. Replace headliner following the repair
instructions listed in AIR/ISTA (51 44 011).

PARTS INFORMATION
Obtain and confirm the part numbers for your specific vehicle by entering the chassis number in either ETK
or AIR which considers specific equipment and/or options.

Part Number
51 45 2 353 024

Description
Set felt strip self-adhesive

Quantity
1

Description
Headlining panoramic roof

Quantity
1

If required.
Part Number
Refer to ETK/AIR

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CLAIM INFORMATION
Covered under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.

Defect Code:

5412093900 Sunroof visor (SHD, panorama roof) Unpleasant noises

Cause 1
Labor Operation
51 00 001*
Or:
00 58 500*
Or:
00 58 000*

Description
Localizing body complaint(s) (Main or Plus as applicable)

Labor Allowance
WT

Diagnosis Worktime Flat Rate (See below) (Plusposition)

2 FRU

Diagnosis Worktime Flat Rate (See below) (Main work)

3 FRU

Work time to eliminate the contact by increasing the
gap

2 FRU

And:
51 99 000

Only one Main type of labor operation code can be claimed per workshop repair visit (one or more claim
submissions, if applicable).

Cause 2
Labor Operation
51 00 001*
Or:
00 58 500*
Or:
00 58 000*

Description
Localizing body complaint(s) (Main or Plus as applicable)

Labor Allowance
WT

Diagnosis Worktime Flat Rate (See below) (Plusposition)

2 FRU

Diagnosis Worktime Flat Rate (See below) (Main work)

3 FRU

Lowering and reattaching headlining with panoramic
glass sunroof

Refer to AIR

Work time to cut the felt strips and apply them to all
the brackets

3 FRU

And
51 44 935
And:
51 99 000

Only one Main type of labor operation code can be claimed per workshop repair visit (one or more claim
submissions, if applicable).
And:
Sublet – Bulk Materials (RO and Claim Comments Required)
Sublet Code See the sublet
4
reimbursement
calculations below

Reimbursement for the repair-related bulk material (Do not use
the BMW part number for claim submission)

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Sublet reimbursement calculation for claiming the applicable repair-related bulk material (BMW part
numbers) is at the dealer net price amount for the proportional quantity used plus your center’s handling.
Enter this material cost in sublet and itemize the amount on the repair order and in claim comment section.

Cause 3
Labor Operation
51 44 011

Description
Removing and installing/replacing headlining (For
equipment specification with panorama roof) (Main work)

Labor Allowance
Refer to AIR

Or:
51 44 511
And, as needed:
51 00 001*
Or:
00 58 500*

Removing and installing/replacing headlining (For
equipment specification with panorama roof)
(Plusposition)

Refer to AIR

Localizing body complaint(s) (Main or Plus as applicable)

WT

Diagnosis Worktime Flat Rate (Plusposition)

2 FRU

If you are using a Main labor code for another repair, use the Plus code labor operation 51 44 511 instead
of 51 44 011.
Refer to AIR for the corresponding flat rate unit (FRU) allowances.

*Based on which one applies to your center, please refer to SI B01 01 20 or B01 07 20 for the
applicable procedure for documenting, claiming, and explaining, on the RO and in the claim
comments, your diagnosis work time (WT), job/repair work time (WT), and the vehicle repairs your
center performed, unless otherwise required by State law.

FEEDBACK REGARDING THIS BULLETIN
Technical Feedback
Warranty Feedback
Parts Feedback

To submit feedback for the technical topic of this bulletin: Submit your
feedback in the rating box at the top of this bulletin
To submit feedback for the CLAIMS section of this bulletin: Submit an
IDS ticket to the Warranty Department, or use the chat available in the
Warranty Documentation Portal
To submit feedback for the PARTS section of this bulletin: Submit an
IDS ticket to the Parts Department

Supporting Materials
Videos
51 04 22

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