3/30/23, 10:14 AM

51 04 23_BLACK RESIN LEAKING FROM THE OUTSIDE DOOR HANDLE(S)

SIB 51 04 23
BLACK RESIN LEAKING FROM THE OUTSIDE DOOR HANDLE(S)
☐

2023-03-24

THIS REPAIR IS MOBILE FRIENDLY

MODEL
E-Series
G26
G42
G87
U11

Model Description
4 Series Gran Coupe
2 Series Coupe
M2 Coupe
X1 Sports Activity Vehicle

Production Date
December 07, 2022 – February 2023

SITUATION
Black resin is leaking from below the outside
door handle(s).

CAUSE
The resin has not fully cured properly on the handle and therefore can leak after installation.

CORRECTION
Replace the affected outside door handle and clean the contamination on the door.

PROCEDURE

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51 04 23_BLACK RESIN LEAKING FROM THE OUTSIDE DOOR HANDLE(S)

Replace the affected outside door handle
following the repair instructions listed in
AIR/ISTA (51 21 170).
Replacement door handles have a primer
finish. Paint the door handle in the original
factory color per BMW paint refinishing
procedures.
The actual door mechanism (named “carrier”
or “support”) does not need to be replaced,
nor removed from the door.
If there are signs of the resin on the door
paint, clean them off either with denatured
alcohol, or the BMW cleaner R2 (P/N 83 19
0417324, 500 ml bottle).

PARTS INFORMATION
Obtain and confirm the part numbers for your specific vehicle by entering the chassis number in either ETK
or AIR which considers specific equipment and/or options.
Part Number
Refer to ETK/AIR

Description
Trim external door handle(s) primed (Front and/or Rear)

Quantity
1 to 4 as needed

Additionally, other materials and small parts that are not specified above, such as fluids, lubricants, one-time
use screws, nuts, and seals, which must be replaced or installed according to the ISTA repair
instructions/ETK, must be selected from the Electronic Parts Catalogue, or other approved BMW resources,
according to the respective vehicle type. Invoiced these items separately under the corresponding repair
Defect Code that applies.

CLAIM INFORMATION
Covered under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
A. BMW Workshop Diagnosis

Labor Operation
51 00 001*
Or:
00 58 500*

Description
Confirm that black resin is leaking from the outside door
handle(s) (Work time)

Labor Allowance

Diagnosis Worktime Flat Rate

2 FRU

2 FRU

Work time labor operation codes 51 00 001, 00 58 500 and 51 99 000 (Below) are not considered Main labor operations.

Note: Only “one (1) Main work” labor operation code is allowed per workshop visit.
Refer to AIR for the corresponding flat rate unit (FRU) allowances.
With “A” Above: Workshop Repair Complete - Repairing One to Four Door Handles (B through G)
Defect Code:

5121057800

Front door outside door handle (including support/TAGE)
poor surface finish

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51 04 23_BLACK RESIN LEAKING FROM THE OUTSIDE DOOR HANDLE(S)

B. Left or Right Front Doors (All)

Labor
Operation

Description

Labor Allowance

51 21 170

Removing and installing/replacing the external door
handle, front left or right (Main work)

Refer to AIR

Removing and installing/replacing the external door
handle, front left or right (Plusposition)

Refer to AIR

Clean the contamination on the exterior door (Work time)

2 FRU

Or:
51 21 770
And, as needed:
51 99 000

If you are using a Main labor code for another repair, use the Plus code labor operation 51 21 770 instead of
51 21 170.
Or:
C. Left or Right Rear Doors (G26 and U11 only)

Labor
Operation

Description

Labor Allowance

51 21 190

Removing and installing/replacing both external door
handles, front (Main work)

Refer to AIR

Removing and installing/replacing both external door
handles, front (Plusposition)

Refer to AIR

Clean the contamination on the exterior doors (Work time)

3 FRU

Or:
51 21 790
And, as needed:
51 99 000

If you are using a Main labor code for another repair, use the Plus code labor operation 51 21 790 instead of
51 21 190.
And/or:
Defect Code:

5122057800

Rear door outside door handle (including support/TAGE)
poor surface finish

D. Left or Right Rear Doors (G26 and U11 only)
Labor
Operation

Description

Labor Allowance

51 22 170

Removing and installing/replacing external door handle,
rear left or right (Main work)

Refer to AIR

Removing and installing/replacing external door handle,
rear left or right (Plusposition)

Refer to AIR

Clean the contamination on the exterior door (Work time)

2 FRU

Or:
51 22 770
And, as needed:
51 99 000

If you are using a Main labor code for another repair, use the Plus code labor operation 51 22 770 instead of
51 22 170.
Or:

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51 04 23_BLACK RESIN LEAKING FROM THE OUTSIDE DOOR HANDLE(S)

E. Both Rear Doors (G26 and U11 only)

Labor
Operation

Description

Labor Allowance

51 22 190

Removing and installing/replacing both rear outside door
handles (Main work)

Refer to AIR

Removing and installing/replacing both rear outside door
handles (Plusposition)

Refer to AIR

Clean the contamination on the exterior doors (Work time)

3 FRU

Or:
51 22 790
And, as needed:
51 99 000

If you are using a Main labor code for another repair, use the Plus code labor operation 51 22 790 instead of
51 22 190.
And with:
DC 5121057800 (B/C) and/or DC 5122057800 (D/E) as applicable and as needed:
F. Sublet – Bulk Materials (RO and Claim Comments Required)

See the sublet
Sublet Code
reimbursement
4
calculations below

Reimbursement for the repair-related bulk materials (Do not use
the BMW part numbers for claim submission)

Sublet reimbursement calculation for claiming the applicable repair-related bulk materials (BMW part numbers) is at
the dealer net price amount for the proportional quantities used plus your center’s handling.
Enter this material cost in sublet and itemize the amount on the repair order and in claim comment section.
Itemize the claimed sublet amount on the repair order and in the claim comment section.
And:

G. Sublet – Paint Finish Work Only (CCRC/Approved Body, RO and Claim Comments Required)

Sublet Code
See below
3

Reimbursement for the applicable third-party paint finish work (1 to
4), and their directly related bulk materials (No mechanical labor)
(excluding the trim external door handle(s) (primed) and other repair
related/required BMW part numbers to be invoiced on the repair order
and claimed)

Or with:
DC 5121057800 and/or DC 5122057800 as applicable.
H. With or Without “A” above: Sublet - Third-Party Mechanical Labor and Paint Finish Work (RO and Claim
Comments Required)

Sublet Code
See below
3

Reimbursement for the applicable third-party mechanical labor,
paint finish work (1 to 4), and their directly related bulk materials
(excluding the trim external door handle(s) (primed) and other repair
related/required BMW part numbers to be invoiced on the repair order
and claimed)

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51 04 23_BLACK RESIN LEAKING FROM THE OUTSIDE DOOR HANDLE(S)

G and H: Third-Party Mechanical Labor and/or Paint Finish Work (CCRC/Approved Body
Note: Aftersales Area Manager (AAM) “Field Authorization” (FAS) is not required.
Invoice the applicable and eligible third-party work in sublet on the repair order at the actual cost charged
with no handling or markup. The sublet amount must also include any discounts or allowances.
The appropriate charge for the “necessary repair and/or paint finish work-related procedures” is determined
by comparing the charged amount against the corresponding amount that is based on your warranty rates.
Prior to performing the repair, calculate your center’s repair cost and then obtain outside repair estimate(s)
for price comparison purposes.
It is your center’s responsibility to review the repair cost estimate prior to the repair being
performed. This will help ensure that the amount requested for the paint work is customary, fair, and
reasonable. Also, it must not exceed the scope of the repair work described in this bulletin.
Itemize the claimed sublet amount on the repair order and in the claim comment section.
*Based on which one applies to your center, please refer to SI B01 01 20 or B01 07 20 for the applicable
procedure for documenting, claiming, and explaining, on the RO and in the claim comments, your diagnosis
work time (WT), job/repair work time (WT), and the vehicle repairs your center performed, unless otherwise
required by State law.

FEEDBACK REGARDING THIS BULLETIN
Technical Feedback
Warranty Feedback
Parts Feedback

To submit feedback for the technical topic of this bulletin: Submit your
feedback in the rating box at the top of this bulletin
To submit feedback for the CLAIMS section of this bulletin: Submit an IDS
ticket to the Warranty Department, or use the chat available in the Warranty
Documentation Portal
To submit feedback for the PARTS section of this bulletin: Submit an IDS
ticket to the Parts Department

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51 04 23_BLACK RESIN LEAKING FROM THE OUTSIDE DOOR HANDLE(S)

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