NHTSA ID Number: 10234823
Manufacturer Communication Number: TJ3655550
TSB/Document Date: 2023-04-24
Summary
Creaking noise from right engine pad
Volvo
Car USA LLC
Technical Journal
Technical Journal Title
Ref. No.
CSD Stuck in Recovery Mode, iCUP
TJ 36555.5.0
Issuer (Dept.)
Issue Date
Status Date
Technical Service
3/13/23
3/20/23
Car Market
Partner
Function Group
United States and Canada 3 US 7510 Volvo Car USA 3900
Function Description
Page
Media, navigation and communication
Page 1 of 5
Attachment
File Name
File Size
TJ_36555.PNG
0.2308 MB
TJ_36555_2.PNG
0.4893 MB
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
DESCRIPTION:
If the Center Screen Display (CSD) shows a “Recovery Mode” message (see attached picture
TJ_36555), please follow advice shown under “Service.”
Possible Symptoms:
- CSD shows “No command” android-robot screen (see attached picture TJ_36555_2)
- Unable to communicate with the IHU, CSD, and AUD
CSD = Center Screen Display
IHU = Infotainment Head Unit
Q&A = Question and Answer list
*OTA = Over The Air
*AUD = Audio Unit Device
CSC Customer Symptom Codes
Code
Description
6B
Buttons/control knobs on centre console (Media, communication and navigation)/No/reduced/incorrect
function
KE
Touch input/Does not work
DTC Diagnostic Trouble Codes
Technical Journal 36555.5.0
Vehicle Type
Model Year Plant
Chassis range
Struc Week
Range
224
2023-9999
-
202220-999952
225
2023-9999
-
202220-999952
227
2023-9999
-
202220-999952
235
2022-9999
0175000-0999999 202122-999952
236
2022-9999
0144000-0999999 202122-999952
238
2022-9999
-
202122-999952
246
2022-9999
-
202122-999952
256
2023-9999
-
202220-999952
536
2021-9999
0000001-0999999 202037-999952
539
2022-9999
-
Type Eng
Eng
Desc
Sales Body Gear Steer
202139-999952
SERVICE:
***Important: If the workshop or customer is able to reproduce this error state, please create a
Support Needed Vehicle Report ASAP***
Root cause is still under investigation.
As such, we ask that you collect the following information from the customer:
Q&A-list:
1 Q: When did the problem occur - at start up, while driving, after SWDL (VIDA/OTA), or when
unpairing/pairing Volvo Car app?
A:
2
Q: How long after vehicle start did this Recovery Mode message appear?
A:
3 Q: Did the CSD reboot (“Volvo” text come up on CSD) just prior to the Recovery Mode
message?
A:
4
Q: For how long time was the vehicle parked prior to this “Recovery Mode” message and what
was the approximate ambient temperature during parking?
A:
Page 2 of 5
2023-03-20
Technical Journal 36555.5.0
5
Q: What functions were used just prior to the Recovery Mode message appearing (i.e. - startíng
voice assistant, starting Navigation, make/receive phone call, change profiles etc)
A:
6 Q: Were there any features that disappeared at the same time (i.e. - loss of climate, driver
support functions, etc.)
A:
*To resolve this “Recovery Mode / Android-Robot” error message, please follow the instructions in
the attached movie (TJ_36555_3).
* If this instruction does not resolve the “recovery mode” concern, please perform a reload of
IHU-SW.
Please do not hesitate to include any additional information that may be useful in this investigation.
Warranty claim info:
Note that the TJ number must be stated in repair order text.
To get warranty claim accepted for a job described in this TJ, please use following data
VST OP number: 36004-2, Software control module downloading
VST Operation Number
VST Operation Number
Description
36004-2
Software control module downloading
VEHICLE REPORT:
Yes, please submit a Vehicle Report with this Q&A list added and IF problem is reproducible. Use
concern area “Vehicle Report” and sub concern area “Support needed”, use function group 3900.
To view TJ attachments continue to next page. This TJ has two attachments.
2023-03-20
Page 3 of 5
Technical Journal 36555.5.0
Page 4 of 5
2023-03-20
Technical Journal 36555.5.0
2023-03-20
Page 5 of 5
- 6X better wear protection on critical engine parts than...
- 1.3X better sludge protection than industry standards*
- 3X Stronger against viscosity breakdown than leading full...
- Protection for 10,000 miles between oil changes
- Meets or exceeds the following specifications: API SP/SN...
- Formulated for engines with 75,000 miles or more, Valvoline...
- Delivers 20% better wear protection and 15% better sludge...
- Extra detergents safeguard against friction, corrosion and...
- Advanced friction-fighting additives help maximize...
- Provides performance benefits for high mileage, new and...
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TSB/Document ID: TJ3655550
Replacement Service Bulletin Number:
MFR Communication Date: 2023-03-20
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: SUSPENSION
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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