NHTSA ID Number: 10234822
Manufacturer Communication Number: TJ3655530
TSB/Document Date: 2023-04-24
Summary
CSD Stuck in Recovery Mode, iCUP
Service and Parts Business
Technical Journal
TITLE:
CSD Stuck in Recovery Mode, iCUP
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 36555.3.0
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7510 Volvo
Car USA
2023-02-24
2023-03-02
FUNC GROUP:
3900
FUNC DESC:
Media, navigation and
communication
Page 1 of 5
“Right first time in Time”
Attachment
File Name
TJ_36555.PNG
TJ_36555_2.PNG
File Size
0.2308 MB
0.4893 MB
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
DESCRIPTION:
If the Center Screen Display (CSD) shows a “Recovery Mode” message (see attached picture
TJ_36555), please follow advice shown under “Service.”
Possible Symptoms:
•
•
CSD shows “No command” android-robot screen (see attached picture TJ_36555_2)
Unable to communicate with the IHU, CSD, and AUD
CSD = Center Screen Display
IHU = Infotainment Head Unit
Q&A = Question and Answer list
*OTA = Over The Air
*AUD = Audio Unit Device
CSC Customer Symptom Codes
Code
6B
KE
Description
Buttons/control knobs on centre console (Media, communication and navigation)/No/reduced/incorrect function
Touch input/Does not work
Produced and printed in the USA and available as an electronic document.
© 2023 VOLVO CAR USA, LLC
Technical Journal 36555.3.0
DTC Diagnostic Trouble Codes
Vehicle Type
Type
Eng
Eng
Desc
Sales
Body
Gear
224
225
227
235
236
238
246
256
536
539
Steer
Model Year
2023-9999
2023-9999
2023-9999
2022-9999
2022-9999
2022-9999
2022-9999
2023-9999
2021-9999
2022-9999
Plant
Chassis range
0175000-0999999
0144000-0999999
0000001-0999999
-
Struc Week
Range
202220-999952
202220-999952
202220-999952
202122-999952
202122-999952
202122-999952
202122-999952
202220-999952
202037-999952
202139-999952
SERVICE:
***Important: If the workshop or customer is able to reproduce this error state, please create a
Support Needed Vehicle Report ASAP***
Root cause is still under investigation.
As such, we ask that you collect the following information from the customer:
Q&A list:
1
Q: When did the problem occur - at start up, while driving, after SWDL (VIDA/OTA), or when
unpairing/pairing Volvo Car app?
A:
2
Q: How long after vehicle start did this Recovery Mode message appear?
A:
3
Q: Did the CSD reboot (“Volvo” text come up on CSD) just prior to the Recovery Mode message?
A:
4
Q: For how long time was the vehicle parked prior to this “Recovery Mode” message and what was
the approximate ambient temperature during parking?
A:
Page 2 of 5
2023-03-02
Technical Journal 36555.3.0
5
Q: What functions were used just prior to the Recovery Mode message appearing (i.e. - startíng
voice assistant, starting Navigation, make/receive phone call, change profiles etc)
A:
6
Q: Were there any features that disappeared at the same time (i.e. - loss of climate, driver support
functions, etc)
A:
7
Q: Will a double-tab on the CSD option labeled “Try again” on the CSD screen resolve the Recovery
Mode message?
A:
8
Q: Will a double-tab on the CSD option labeled “Factory Data Reset” on the CSD screen resolve the
Recovery Mode message?
A:
Please do not hesitate to include any additional information that may be useful in this investigation.
In most cases this Recovery mode can be resolved by performing a IHU reload.
Warranty claim info:
Note that the TJ number must be stated in repair order text.
To get warranty claim accepted for a job described in this TJ, please use following data
VST OP number: 36004-2, Software control module downloading
VST Operation Number
VST Operation Number
36004-2
Description
Software control module downloading
VEHICLE REPORT:
Yes, please submit a Vehicle Report with this Q&A list added. Use concern area “Vehicle Report” and
sub concern area “Support not needed”, use function group 3900.
To view TJ attachments continue to next page. This TJ has two attachments.
2023-03-02
Page 3 of 5
Technical Journal 36555.3.0
Page 4 of 5
2023-03-02
Technical Journal 36555.3.0
2023-03-02
Page 5 of 5
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TSB/Document ID: TJ3655530
Replacement Service Bulletin Number:
MFR Communication Date: 2023-03-02
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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