Vermeer Corporation
Environmental
Pella, Iowa 50219 USA

FIELD CAMPAIGN SERVICE BULLETIN #: SVC2023-050
CAMPAIGN
TYPE:
CAMPAIGN
CATEGORY:

Kit and Bulletin

Included

BC900XL

101 – 546, 2001 – 2035

BC900XL

SERIAL NUMBERS:

219–224, 236–239, 242,
259–262, 265, 266, 280,
281, 359–363, 368,
467–469, 479, 507–512,
2001–2008
105, 240

IK01 – Vermeer Yellow

SUBJECT:

BACKGROUND:

2 March 2023

Mandatory – Product Safety

MACHINE/
ATTACHMENT
MODEL(S):

BC900XL

DATE:

Excluded

Kit version

105, 219–224, 236–240, 242,
259–262, 265, 266, 280, 281,
359–363, 368, 467–469, 479,
507–512, 2001–2008

IK01

101–218, 225–235, 240, 241,
243–258, 263, 264, 267–279,
282–358, 364–367, 369–466,
470–478, 480–506, 513–546,
2009–2035

IK02

101–104, 106–239,
241–546, 2001–2035

IK02 – Asplundh Orange

PRODUCT
SAFETY
RECALL
FINAL NOTICE

IK03

IK03 – Other special color

BC900XL Discharge
Chute Update Kit
(IK003194 REV. 1)

In September 2015 and November 2018, owner notifications were sent regarding
the above-referenced product safety recall. We have not received confirmation
that all the machines have been updated.

Vermeer and the Vermeer logo are trademarks of Vermeer Manufacturing Company in the U.S and/or other
countries. © 2023 Vermeer Corporation. All Rights Reserved.

Page 1 of 8

A revision to the kit instructions and BOM adds three decals to be installed
on the revised disc housing cover. No additional letters will be sent to the
owners.
DISCHARGE CHUTE MAY SEPARATE FROM BRUSH CHIPPER
The discharge chute weld may fail at the base of the chute due to material
stresses.
DEATH OR SERIOUS INJURY
If the weld fails, the discharge chute can separate from the brush chipper while
towing on a public highway or while chipping on the jobsite. Death or serious
injury is possible. Property or equipment damage may also occur.
Reference: Service bulletin SVC2015-172 first notice and service bulletin
SVC2018-141 second notice for this product safety recall.
SOLUTION:

IMMEDIATE MACHINE MODIFICATIONS REQUIRED
IK003194 REV. 1 has been created to provide the necessary parts and
instructions to inspect for cracks, if no cracks are found, replace the disk housing
cover with a revised cover which includes an enhanced clamp design. If cracks
are found, email productsafety@vermeer.com photos and further instructions will
follow. This kit must be installed as soon as possible.
DEALER PARTICIPATION
REVIEW REPORT, ORDER KITS, CONTACT CUSTOMERS
1. Reports will be emailed during the week of March 2, 2023, to dealerships
shown in our records which have units in their territory affected by this recall.
Please review the report for accuracy, including:
 Kit installation status. If IK003194 REV. 1 has not been installed, the
report will indicate status of open. Please verify your records to
determine if the kit has been installed. If installed, please file a claim to
confirm installation and request labor reimbursement prior to the owner
letter notification mailing date referenced below.
 Owner/address information. If data shown on the report is not
accurate, submit an equipment registration or business partner update in
iWarranty and notify the product safety department on or before March
14, 2023, at productsafety@vermeer.com.
2. Review kits in dealer inventory. Prior to ordering kits from the parts
distribution center, check your inventory to determine if you have IK003194
REV. 1 in stock. Enter kit orders in EzParts as needed. Do not order more
kits than needed for immediate installation.
3. Contact your affected customer(s) to schedule a mutually acceptable time
to upgrade their machine. Note: Letters will be sent to the customer(s) on or
about March 16, 2023. Also refer to Owner Notification section below.
If you have any questions concerning the installation of IK003194 REV. 1, please
contact the environmental service department.
REIMBURSEMENT

SVC2023-050

2 March 2023

Page 2 of 8

Upon completion of each kit installation, a campaign warranty claim must be
submitted to the warranty department for reimbursement of the cost of parts and
labor to install the kit. Labor hours to install: 1.5 hour(s).
Travel will be paid up to $200 ($1 per mile with a $200 max round trip) with copy
of work order attached for retailed machines not in dealer inventory. If dealer
repairs more than one machine at same location on one trip, travel will only be
paid on one of the models/VINs.
Note: Future notices to dealers and owners are dependent upon the receipt of
warranty claims.
OWNER NOTIFICATION
Included at the end of this bulletin is a sample owner letter which will be sent by
Vermeer Corporation directly to the owners on or about March 16, 2023. Owner
letter notifications will be provided in the following languages:




Brazilian Portuguese
Chinese
French




Malay
Spanish

All translated owner letters will also include the owner letter in English.
This owner notification/letter instructs the owner to contact their local
dealership to arrange for a time to have the kit installed. After receiving
IK003194 REV. 1 from the Parts Distribution Center, you must contact your
affected customer(s) immediately and schedule a mutually acceptable time to
upgrade their machine(s).
We regret any inconvenience that these corrective measures may cause you.
This required work is for safety of the machine operator, crew members,
bystanders, towing vehicle occupants and other drivers and passengers traveling
on the public roadways. We hope you agree that the safety benefits surpass the
inconvenience.

PRODUCT SAFETY DEPARTMENT
Attachments:
IK003194 REV. 1 Kit instructions
SVC2015-172 First notice

SVC2023-050

2 March 2023

Page 3 of 8

Completion schedule:
Product Safety Alert: Install immediately
90 days from MM/DD/YYYY
180 days from MM/DD/YYYY
1 year from MM/DD/YYYY
Only units within standard limited
warranty period
N/A

Internal reference:
TREAD Act Code
(Choose one or
more applicable
codes)

-02
03
04
05
11

Reimbursement:
Product Safety Alert:
All units listed above with less than __ hours
or warranty start date in the last __ months
Parts
Labor paid (Labor code: 9L50)
Only units within standard limited warranty
period
No reimbursement

Not applicable
Suspension
Service brake system, hydraulic
Service brake system, air
Parking brake
Electrical

12
16
17
19
20
21

Exterior lighting
Structure
Latch
Tires
Wheels
Trailer hitch

Dealer Distribution:
☐Domestic
☐International
☒Both

SVC2023-050

2 March 2023

Page 4 of 8

NHTSA SAFETY RECALL NUMBER 15V-447

PRODUCT
SAFETY
RECALL
Final Notice

Product Safety Department
Vermeer Corporation
1210 Vermeer Rd East
Pella, Iowa 50219 USA
productsafety@vermeer.com

BC900XL Discharge
Chute Update Kit
(IK003194 REV. 1)
March 16, 2023

Dear BC900XL owner:

Model: «Model»
Serial #: «SerialN»

This notice is sent to you in accordance with the requirements of the U.S. National Traffic and Motor Vehicle
Safety Act.
In September 2015 and November 2018, owner notifications were sent regarding the above-referenced product
safety recall. We have not received confirmation that all the machines have been updated. To read more about
this potential safety hazard, a copy of the first notice is included for your reference. Note: If Vermeer learned
of your ownership after mailing of the first notice, this will be your first notice.
Vermeer has decided that a defect, that relates to motor vehicle safety, exists in certain model year 2012-2015
Vermeer BC900XL.
Our records indicate that the product safety update may not have been installed on your Vermeer BC900XL
brush chipper.
If the kit has not been installed, please contact your independent, authorized Vermeer dealership
immediately to arrange a mutually acceptable time and location to have your machine upgraded at no cost to
you for labor or materials. The installation of this kit is estimated at 1.5 hours of labor. If the Vermeer dealer
travels to the unit to install the kit, costs may be incurred by the owner. You must have your machine
upgraded for these safety features.
Contact your local Vermeer Dealer:

Telephone:

«SERV_DLR_NAME»
«SERV_DLR_ADD1»
«SERV_DLR_CITY STATE ZIP»
«SERV_DLR_COUNTRY»
«SERV_DLR_PHONE»

If the kit has been installed, please contact the product safety department using the contact methods below.
If you no longer own this unit, please notify the product safety department at:
Toll-free:
800-829-0051, option 1
Telephone:
641-621-7060
Email:
productsafety@vermeer.com
If possible, please provide the name and address of the new owner. Note: The model and serial number is
shown at the top center of this letter.
Vermeer and the Vermeer logo are trademarks of Vermeer Manufacturing Company in the U.S and/or other
countries. © 2023 Vermeer Corporation. All Rights Reserved.

Page 5 of 8

We regret any inconvenience that these corrective measures may cause you. This required work is for safety of
the machine operator, crew member, bystanders, towing vehicle occupants and other drivers and passengers
traveling on the public roadways. We hope you agree that the safety benefits surpass the inconvenience.
Regards,
PRODUCT SAFETY DEPARTMENT
Enclosure: First notice owner letter – September 9, 2015
Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice
to the lessee within ten (10) days.
If the authorized dealer has failed or is unable to remedy the defect without charge and within a reasonable
time, contact Vermeer Product Safety by email at productsafety@vermeer.com or by calling 800-829-0051 or
641-621-7060. You may also submit a complaint to the Administrator, National Highway Traffic Safety
Administration, 1200 New Jersey Avenue SE, Washington, D.C. 20590 or call the Vehicle Safety Hotline at 888327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov

SVC2023-050

2 March 2023

Page 6 of 8

Transport Canada Recall 2015-362

PRODUCT
SAFETY
RECALL
Final Notice

Product Safety Department
Vermeer Corporation
1210 Vermeer Rd East
Pella, Iowa 50219 USA
productsafety@vermeer.com

BC900XL Discharge
Chute Update Kit
(IK003194 REV. 1)
March 16, 2023

Dear BC900XL owner:

Model: «Model»
Serial #: «SerialN»

This notice is sent to you in accordance with the requirements of the Canada Motor Vehicle Safety Act.
In September 2015 and November 2018, owner notifications were sent regarding the above-referenced product
safety recall. We have not received confirmation that all the machines have been updated. To read more about
this potential safety hazard, a copy of the first notice is included for your reference. Note: If Vermeer learned
of your ownership after mailing of the first notice, this will be your first notice.
Vermeer has decided that a defect, that relates to motor vehicle safety, exists in certain model year 2012-2015
Vermeer BC900XL.
Our records indicate that the product safety update may not have been installed on your Vermeer BC900XL
brush chipper.
If the kit has not been installed, please contact your independent, authorized Vermeer dealership
immediately to arrange a mutually acceptable time and location to have your machine upgraded at no cost to
you for labor or materials. The installation of this kit is estimated at 1.5 hours of labor. If the Vermeer dealer
travels to the unit to install the kit, costs may be incurred by the owner. You must have your machine
upgraded for these safety features.
Contact your local Vermeer Dealer:

Telephone:

«SERV_DLR_NAME»
«SERV_DLR_ADD1»
«SERV_DLR_CITY STATE ZIP»
«SERV_DLR_COUNTRY»
«SERV_DLR_PHONE»

If the kit has been installed, please contact the product safety department using the contact methods below.
If you no longer own this unit, please notify the product safety department at:
Toll-free:
800-829-0051, option 1
Telephone:
641-621-7060
Email:
productsafety@vermeer.com
If possible, please provide the name and address of the new owner. Note: The model and serial number is
shown at the top center of this letter.
Vermeer and the Vermeer logo are trademarks of Vermeer Manufacturing Company in the U.S and/or other
countries. © 2023 Vermeer Corporation. All Rights Reserved.

Page 7 of 8

We regret any inconvenience that these corrective measures may cause you. This required work is for safety of
the machine operator, crew member, bystanders, towing vehicle occupants and other drivers and passengers
traveling on the public roadways. We hope you agree that the safety benefits surpass the inconvenience.
Regards,
PRODUCT SAFETY DEPARTMENT
Enclosure: First notice owner letter – September 9, 2015
Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice
to the lessee within ten (10) days.

SVC2023-050

2 March 2023

Page 8 of 8