ATTENTION:
GENERAL MANAGER
PARTS MANAGER
CLAIMS PERSONNEL
SERVICE MANAGER

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IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.

SERVICE BULLETIN
APPLICABILITY: 2013MY and later Legacy and Outback
models with EyeSight System
SUBJECT: EyeSight Acceptable Windshield Repair Areas

NUMBER:
DATE:
REVISED:

12-137-12R
09/21/12
08/05/13

INTRODUCTION
The purpose of this bulletin is to provide information concerning acceptable windshield repair areas
in vehicles equipped with the new EyeSight system.
SERVICE PROCEDURE / INFORMATION
In the event you receive an EyeSight-equipped vehicle with repairable windshield damage, e.g., stone
chip, small crack or nick, etc. It is important to understand NO repairs can be made to the glass if
the damage is in the Prohibited or “NG” areas. Damage and/or repairs in the NG areas as shown in
the Dimensional Overview area of this bulletin can interfere with EyeSight’s stereo camera, possibly
compromising proper operation of the system.
Examples of often-repaired windshield damage are:

Bullseye or Halfmoon
(partial Bullseye)

Combination break

Star Break

NOTE: These types of damage are from outside influence and not a defect in the glass or a matter
for warranty.
Continued...
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles, or
to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how
to do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.

Bulletin Number: 12-137-12R; Date: 08/05/13

SUBARU OF AMERICA, INC. IS
“ISO 14001 COMPLIANT”
The international standard for excellence
in Environmental Management Systems.
Please recycle or dispose of automotive
products in a manner that is friendly to our
environment and in accordance with all
local, state and federal laws and regulations.

Page 1

Instructions for printing the actual-size location template:
• Scroll to the end of this Bulletin and have the template page displayed.
• Click on the “print” icon from the toolbar or click “file” then “print”.
• In the Print window, select “Current page”.
• C
lick on the drop-down arrow in the Page Scaling menu as shown. The default setting is
“Reduce to Printer Margins”. From the menu, select “None” then click “OK”. Your
template should print normally and be ready to cut out for use.
• IMPORTANT: Verify the 4 inch dimension measures a true 4 inches before using
the template.

Bulletin Number: 12-137-12R; Date: 08/05/13

Page 2

Bulletin Number: 12-137-12R; Date: 08/05/13

Page 3

Dimensional Overview
Continued...
Bulletin Number: 12-137-12R; Date: 08/05/13

Page 4

The photo below shows an example of the template (printed to scale) for acceptable windshield
repair areas, cut out and ready to use.

Continued...
Bulletin Number: 12-137-12R; Date: 08/05/13

Page 5

Attach the printed to scale template to the windshield as shown. Once the template is in place,
extend the Left and Right-hand lines as necessary using the Dimensional Overview measurements
as a guide to complete the prohibited “NG” and acceptable “OK” areas for windshield repairs. Once
completed, inspect the area of the windshield that is damaged to determine if repair is possible or if a
replacement EyeSight windshield is needed.

Bulletin Number: 12-137-12R; Date: 08/05/13

Page 6

IMPORTANT NOTES:
•

A common practice when repairing a windshield is to ensure the glass surface is clean and free of
all residue. For this reason, the following caution from the Owner’s Manual has been included
for reference. Always protect the openings for EyeSight’s stereo camera with removable tape or
plastic wrap prior to application of any glass cleaners or polishes to the inside of the windshield
and surrounding areas. Overspray or residue from these materials reaching the lenses of the
Eyesight stereo camera will cause damage and require them to be replaced.

•

NEVER attempt to clean the cameras’ lenses as doing so will damage them, also requiring
replacement. It is also critical to protect the EyeSight stereo camera with tape prior to windshield
removal. This will prevent any contamination of the EyeSight camera by dust or debris produced
during the windshield removal and installation process.

•

Required decals (e.g. state inspection, military base, local community, campground, etc.) may be
placed in the upper center of the windshield using the template provided in this bulletin a guide to
ensure they are installed within the specified “OK” areas.

•

The use of any “glossy backed” labels, stickers or decals should be avoided as glare may be
created and interfere with the EyeSight system operation. Any labels, stickers and decals should
be installed as close to the top of the “OK” area of the windshield as possible.

•

When installing labels, stickers or decals, their location must be compliant with any and all
applicable Federal, State and Local ordinances relating specifically to possible visual obstructions.
Other ordinances may also apply so, please check with your specific authority.

Bulletin Number: 12-137-12R; Date: 08/05/13

Page 7

IMPORTANT:
After printing the
template, confirm
this “4in” dimension
measures a true 4”
or it will not fit the
windshield properly.