ATTENTION:
GENERAL MANAGER
PARTS MANAGER
CLAIMS PERSONNEL
SERVICE MANAGER

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IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.

SERVICE BULLETIN
APPLICABILITY: 2013MY and later Legacy and Outback
models with EyeSight System
SUBJECT:
ETC (Electronic Toll Collection) Device
Mounting Guidelines

NUMBER:
DATE:
REVISED:

06-43-12R
09/21/12
08/05/13

INTRODUCTION
The purpose of this bulletin is to provide guidelines for proper positioning of ETC devices, e.g., EZ
Pass®, Sun Pass®, K-Tag, etc. in vehicles equipped with the new EyeSight system.
SERVICE PROCEDURE
IMPORTANT: When choosing a location for mounting your ETC device, required labels, stickers
and decals, their location must be compliant with any and all applicable Federal, State and Local
ordinances relating specifically to possible visual obstructions. Other ordinances may also apply so,
please check with your specific authority.
The preferred location for an ETC device used on an EyeSight-equipped vehicle is the external or
front license plate tag mount (LPT) as shown below.

License Plate Mount
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles, or
to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how
to do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.

Bulletin Number: 06-43-12R; Date: 08/05/13

Continued...
SUBARU OF AMERICA, INC. IS
“ISO 14001 COMPLIANT”
The international standard for excellence
in Environmental Management Systems.
Please recycle or dispose of automotive
products in a manner that is friendly to our
environment and in accordance with all
local, state and federal laws and regulations.

Page 1

The windshield area precautions below have been reprinted from the EyeSight Owner’s Manual
and 2013MY Service Manual. The prohibited “D” area shown in gray is to be used as a guideline
only. Reflections from items installed in the “A” areas can still have an effect on the operation of the
EyeSight system’s stereo camera.

IMPORTANT: GPS receivers, radar detectors or other similar display devices must never be
mounted anywhere in the “D” (grayed-out portion shown above) area of the dashboard or attached
to the windshield. Their own physical reflection and/or the light emitted from these devices,
either from their LCD display screens or LED lights as often used with radar detectors, can reflect
off the inside of the windshield. These reflections can interfere with EyeSight’s stereo camera,
compromising proper operation of the system. In addition, hood protectors other than Genuine
Subaru Accessories may interfere with EyeSight operation and therefore are not recommended.
Inside or outside water-repellant windshield coatings must never be used for similar reasons.

Continued...
Bulletin Number: 06-43-12R; Date: 08/05/13

Page 2

The Service Manual illustration below shows a small area at the bottom of the windshield
approximately 6 inches high (Area A), not shown in the previous Prohibited Area diagram where if
required, a sticker can be affixed (e.g., Virginia state inspection certification sticker).

Devices which do not fall within the provided dimensional tolerances must never be installed as
they may interfere with the operation of EyeSight.
If a customer insists their ETC device must be installed on the inside of their windshield or their
State’s ETC authority mandates a location near the center of the windshield for proper device
recognition, use the dimensional overview on page 5 for reference and print out the actual-size
location template on the last page of this bulletin.
Instructions for printing the actual-size location template:
• Scroll to the end of this Bulletin and have the template page displayed.
• Click on the “print” icon from the toolbar or click “file” then “print”.
• In the Print window, select “Current page”.
• C
lick on the drop-down arrow in the Page Scaling menu as shown. The default setting is
“Reduce to Printer Margins”. From the menu, select “None” then click “OK”. Your
template should print normally and be ready to cut out for use.
• IMPORTANT: Verify the 4 inch dimension measures a true 4 inches before using
the template.

Bulletin Number: 06-43-12R; Date: 08/05/13

Page 3

Bulletin Number: 06-43-12R; Date: 08/05/13

Page 4

Dimensional Overview
Continued...
Bulletin Number: 06-43-12R; Date: 08/05/13

Page 5

The photo below shows an example of the (printed to scale) template for ETC device placement, cut
out and ready to use.

Attach the printed to scale template to the windshield as shown below. The opening in the template is
the “OK” area for ETC device placement. TIP: A copy of this template square would be a good tool
for Sales Department staff to use when delivering a new EyeSight-equipped vehicle to a customer
should an existing ETC device need to be used until a replacement exterior-mounted version can be
obtained.

Continued...
Bulletin Number: 06-43-12R; Date: 08/05/13

Page 6

The maximum allowable distance a device can extend out from the surface of the windshield in the
“OK” area is 1 ½” (38.1mm). The tag holder shown in the photo is within the specified limitation.

IMPORTANT NOTES:
•

A common practice when repairing a windshield is to ensure the glass surface is clean and free of
all residue. For this reason, the following caution from the Owner’s Manual has been included
for reference. Always protect the openings for EyeSight’s stereo camera with removable tape or
plastic wrap prior to application of any glass cleaners or polishes to the inside of the windshield
and surrounding areas. Overspray or residue from these materials reaching the lenses of the
Eyesight stereo camera will cause damage and require them to be replaced.

•

NEVER attempt to clean the cameras’ lenses as doing so will damage them, also requiring
replacement. It is also critical to protect the EyeSight stereo camera with tape prior to windshield
removal. This will prevent any contamination of the EyeSight camera by dust or debris produced
during the windshield removal and installation process.

•

Required decals (e.g. state inspection, military base, local community, campground, etc.) may be
placed in the upper center of the windshield using the template provided in this bulletin a guide to
ensure they are installed within the specified “OK” areas.

•

The use of any “glossy backed” labels, stickers or decals should be avoided as glare may be
created and interfere with the EyeSight system operation. Any labels, stickers and decals should
be installed as close to the top of the “OK” area of the windshield as possible.

Bulletin Number: 06-43-12R; Date: 08/05/13

Page 7

IMPORTANT:
After printing the
template, confirm
this “4in” dimension
measures a true 4”
or it will not fit the
windshield properly.