Service Action
Code: 91BP
Subject
Release Date
Affected Vehicles

Sport HMI Performance Monitor
February 23, 2023

Country
USA
CAN

Beginning
Ending
Model Year Model Year
2021
2021
2021
2021

Vehicle
GOLF GTI
GOLF GTI

Vehicle
Count
3,578
350

Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under
this action. ELSA is the only valid campaign inquiry & verification source.

Problem Description
Corrective Action
Code Visibility



Campaign status must show “open.”



If ELSA shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.

Vehicles included in this service action did not have the Sport HMI Performance Monitor
functions enabled.
Enable Sport HMI Performance Monitor functions in affected vehicles.
On or about February 23, 2023, the campaign code will be applied to affected vehicles.

Owner Notification

Owner notification will take place in March 2023. Owner letter examples are included in this
bulletin for your reference.

Campaign Expiration
Date

This campaign expires on February 01, 2028. Repairs must be performed on or before this date
to be eligible for payment. Keep this expiration date in mind when scheduling customers for this
action. If a customer wishes to have this service performed after the expiration date, your
dealerships normal parts and labor cost associated with this repair will apply.

Additional Information

Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
February 2023

91BP Page 1 of 12

Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
 Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign
Closure.
Service Number

91BP

Damage Code

0099

Parts Vendor Code
Claim Type

WWO
Sold vehicle: 7 10
Unsold vehicle: 7 90

Causal Indicator
Vehicle Wash/Loaner

Mark labor as causal
Do not claim wash/loaner under this action
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However,
loaner/rental may be covered under the Alternate Transportation Program. Please refer
to the Volkswagen Warranty Policy and Procedures Manual for loaner claims
information and reimbursement details.
Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t
Volkswagen Service Loaner Program to determine loaner eligibility.

Criteria I.D.

01
Enable performance monitor feature using ODIS test plan

LABOR
Labor Op

Time Units

Description

2706 89 50

10

Connect battery charger

0150 00 00

Time stated on
diagnostic protocol
(up to 40 TU)

GFF Operations

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
February 2023

91BP Page 2 of 12

Customer Letter Example (USA)

This notice applies to your vehicle: ,
Subject: Service Action 91BP - Sport HMI Performance Monitor
Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to customer satisfaction, we are informing you of our decision to
conduct a service action on certain 2021 model year Volkswagen Golf GTI vehicles. Our records show that you
are the owner of a vehicle affected by this action.
What is the issue?

Vehicles included in this service action did not have the Sport HMI Performance
Monitor functions enabled.

What will we do?

Your authorized Volkswagen dealer will enable the Sport HMI Performance Monitor
functions in affected vehicles. This work will take about an hour to complete and will
be performed for you free of charge. Please keep in mind that your dealer may need
additional time for the preparation of the repair, as well as to accommodate their
daily workshop schedule.

What should you do?

Please contact your authorized Volkswagen dealer as soon as possible to schedule
this service. To set up an appointment online, please visit www.vw.com/find-adealer.
This service action will be available for you free of charge only until February 01,
2028. If you wish to have this service performed after that date, your dealer’s normal
costs associated with this repair will apply.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action,
please forward this letter immediately via first-class mail to the lessee within ten (10)
days of receipt. If you have changed your address or sold the vehicle, please fill out
the enclosed prepaid Owner Reply card and mail it to us so we can update our
records.

Can we assist you
further?

If your authorized Volkswagen dealer fails or is unable to complete this work free of
charge within a reasonable time, or if you should have any questions about this
communication, please reach out to us using your preferred method of
communication at www.vw.com/contact or by calling us at 800-893-5298.

Checking your vehicle
for open Recalls and
Service Campaigns

To check your vehicle’s eligibility for repair under this or any other recall/service
campaign, please visit www.vw.com/owners/recalls and enter your Vehicle
Identification Number (VIN) into the Recall/Service Campaign Lookup tool.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
February 2023

91BP Page 3 of 12

Customer Letter Example (CANADA)

This notice applies to your vehicle: ,
Subject: Service Action 91BP - Sport HMI Performance Monitor
Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to customer satisfaction, we are informing you of our decision to
conduct a service action on certain 2021 model year Volkswagen Golf GTI vehicles. Our records show that you are
the owner of a vehicle affected by this action.
What is the issue?

Vehicles included in this service action did not have the Sport HMI Performance
Monitor functions enabled.

What will we do?

Your authorized Volkswagen dealer will enable the Sport HMI Performance Monitor
functions in affected vehicles. This work will take about an hour to complete and will
be performed for you free of charge. Please keep in mind that your dealer may need
additional time for the preparation of the repair, as well as to accommodate their daily
workshop schedule.

What should you do?

In order to limit any possible inconvenience, please contact your authorized
Volkswagen dealer as soon as possible to schedule this service. Please keep in mind
that your dealer may need additional time for the preparation of the repair, as well as
to accommodate their daily workshop schedule.
This service action will be available for you free of charge only until February 01,
2028. If you wish to have this service performed after that date, your dealer’s normal
costs associated with this repair will apply.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.

Can we assist you
further?

If your authorized Volkswagen dealer fails or is unable to complete this work free of
charge within a reasonable time, please contact Customer Relations, Monday
through Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact
Us” page at www.vw.ca.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
February 2023

91BP Page 4 of 12

Repair Overview



Enable the Performance Monitor feature
using a test plan.

NOTE


These repair instructions may differ from the labor operations and labor times listed in ELSA.



Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.



This procedure must be read in its entirety prior to performing the repair.



Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.



Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.



When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate
inside the shop to avoid temperature-related component damage/breakage.

Required Tools

Battery Tester/Charger
capable of minimum 70
Amp continuous supply

Diagnostic Tester
-VAS6150X/6160X(or equivalent)

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
February 2023

91BP Page 5 of 12

Repair Instruction
Section A - Check for Previous Repair
TIP
If Campaign Completion label is present, no further work is required.


Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.

TIP
On the date of repair, print this screen and keep a
copy with the repair order.


Confirm the Campaign/Action is open . If the status is closed, no further work is
required.



Note the Applicable Criteria ID for
use in determining the correct work to be done