NHTSA ID Number: 10228780
Manufacturer Communication Number: 15-302-22R
TSB/Document Date: 2023-01-05
Summary
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure.
PED-11-C
Solterra
Subaru
Multimedia 12.3 Inch
Navigation System
Limited & Touring Trims
PEG-31-C & PEJ-41-C
Continued...
Bulletin Number: 15-302-22R; Revised: 12/09/22
Page 9 of 18
ILLUSTRATION
DESCRIPTION &
APPLICABILITY
MANUFACTURER
PART NUMBER
TBD
TBD
TBD
TBD
TBD
TBD
TBD
TBD
TBD
ATTENTION!
PERFORM SUFFICIENT DIAGNOSIS FOLLOWING PROCEDURES TO
VALIDATE THE EXCHANGE ORDER
Legacy & Outback
Dual 7 Inch Center
Information Display
DENSO
86213AN64A
Base Models
PAB-02 PDB-01
Continued...
Bulletin Number: 15-302-22R; Revised: 12/09/22
Page 10 of 18
ILLUSTRATION
DESCRIPTION &
APPLICABILITY
MANUFACTURER
PART NUMBER
DENSO
86213AN67A
Legacy & Outback
11.6 Inch Center
Information Display
All Trims Except Base
ATTENTION!
PERFORM SUFFICIENT DIAGNOSIS FOLLOWING PROCEDURES TO
VALIDATE THE EXCHANGE ORDER
TBD
TBD
TBD
TBD
TBD
TBD
DENSO
86201CC610
BRZ
Cockpit Control Unit
All Trims
Continued...
Bulletin Number: 15-302-22R; Revised: 12/09/22
Page 11 of 18
DESCRIPTION &
APPLICABILITY
ILLUSTRATION
MANUFACTURER
PART NUMBER
ATTENTION!
PERFORM SUFFICIENT DIAGNOSIS FOLLOWING PROCEDURES TO
VALIDATE THE EXCHANGE ORDER
BRZ
8 Inch Center
Information Display
DENSO
86213CC200
All Trims
POWER AMPLIFIER EXCHANGE NUMBER EXAMPLE:
Harman Kardon (United Radio) Exchange Number Example..Orders placed prior to 7/9/19
R.A. Number 9MW741 (1 digit 2 letters 3 digits)
Harman Kardon (United Radio) Exchange Number Example…Orders placed after 7/9/19
MCO # 1234567890 (Ten Digits – All Numbers)
POWER AMPLIFIER SERVICE CENTER CONTACT INFORMATION AND HOURS OF
OPERATION
1-800-448-0944
Harmon Kardon (United Radio)
8am-8pm Eastern Time
Harman Kardon exchange requests are processed by United Radio.
Exchange units are ordered online using the link found in Subarunet/ Service Operations &
Technical/ Forms/Downloads / Harman Kardon Registration Instructions (urdealerservices.com)
Ordering Instructions
VEHICLE APPLICATIONS – POWER AMPLIFIER
ILLUSTRATION
DESCRIPTION
MANUFACTURER
PART NUMBER
Ascent
TBD
TBD
Harman
86221FL015
Crosstrek
Power Amplifier Assy
Limited and Hybrid Models
with Navigation
Continued...
Bulletin Number: 15-302-22R; Revised: 12/09/22
Page 12 of 18
ILLUSTRATION
DESCRIPTION
MANUFACTURER
PART NUMBER
Forester
TBD
TBD
Forester
TBD
TBD
Harman
86221FL00F
Harman
86221FL01F
Harman
86221AN11B
Harman
8628042090
Impreza
Power Amplifier Assy
Sport Trim
PJF-23 & PLF-23
Impreza
Power Amplifier Assy
Limited Trim
PLG-35
Legacy Outback
Power Amplifier Assy
Limited & Touring XT
Legacy Trims
Touring, Limited XT & Touring
XT Outback Trims
PAF-31 PAF-34 PAL-41
PDG-41 PDJ-32 PDL-41
Solterra
Power Amplifier Assy
Limited & Touring Models
Continued...
Bulletin Number: 15-302-22R; Revised: 12/09/22
Page 13 of 18
ILLUSTRATION
DESCRIPTION
MANUFACTURER
PART NUMBER
WRX
TBD
TBD
WRX
TBD
TBD
Pioneer
86221CC100
BRZ
Power Amplifier Assy
Limited Trim
PZE-11 PZF-13
SATELLITE ACTIVATION INSTRUCTIONS
CLARION & DENSO
If you need to perform a warranty exchange on any radio that is factory equipped with a Clarion
or DENSO satellite radio, please follow the instructions below. Going through the process will
ensure that any fee for the new radio is waived and will ensure your customer continues to receive
their satellite radio programming without any interruption of service.
Step 1. Call Sirius XM Retailer Support at 1-800-852-9696 and let the agent know you are
doing a warranty exchange on a Subaru vehicle.
Step 2. Provide the agent with the old Radio ID and ask them to transfer the service on this radio
to the new Radio ID. Confirm with the agent that the old Radio ID has been deactivated.
(To find the Radio ID, go into satellite radio mode and tune to channel “0”, the Radio
ID will display for you, it will be 8 alpha-numeric characters long).
Step 3. Confirm which services you are transferring e.g. Audio only or Audio and Traffic.
Step 4. Ask the SXM Dealer support agent to send an activation signal to the new radio and
confirm the radio is working. Retailers can also perform a signal refresh if necessary by
entering in the Radio ID into the following URL, www.siriusxm.com/oemrefresh
NOTE: If the unit is inoperative, call Sirius XM for assistance in identifying the existing radio ID
number.
Continued...
Bulletin Number: 15-302-22R; Revised: 12/09/22
Page 14 of 18
HARMAN ONLY
All exchange units equipped with a Harman satellite radio will be reactivated by United Radio
prior to being shipped to the Retailer.
Caution: If swapping an audio system for diagnostic purposes, be sure the DCM remains with the
original vehicle or network communications will be severed.
Caution: SXM ESN is assigned by VIN. Moving audio units between vehicles will disrupt SXM
services.
EXCHANGE NUMBER EXAMPLES AND SERVICE CENTER PHONE NUMBERS FOR
AUDIO/NAVIGATION
The Audio Exchange Program provides for replacement of a defective Audio/Navigation unit with an
exchange unit from the manufacturer.
The applicable Service Center for each manufacturer should be contacted and at that time the Service
Center will issue an exchange number. It is required that this number be provided upon claim
submission.
Below are examples of the audio exchange numbers and the telephone number for the Service Center
for each manufacturer.
AUDIO EXCHANGE NUMBER EXAMPLES
Clarion Exchange Number Example – Orders placed prior to 12/23/19 .... (ERS#) 0000000001
Clarion Exchange Number Example – Orders placed as of 12/23/19 ....
digits – all numbers)
MCO # 1234567890 (Ten
Harman (United Radio) Exchange Number Example..Orders placed prior to 7/9/19
R.A. Number 9MW741 (1 digit 2 letters 3 digits)
Harman (United Radio) Exchange Number Example…Orders placed after 7/9/19
MCO # 1234567890 (Ten Digits – All Numbers)
AUDIO SERVICE CENTER PHONE NUMBERS AND HOURS OF OPERATION.
Clarion
1-800-448-0944
8am-8pm Eastern Time
DENSO
1-800-237-5413
7am-5pm Pacific Time
Harman (United Radio)
1-800-448-0944
8am-8pm Eastern Time
PACKING SLIP RO NUMBER REQUIREMENT – 2020 LEGACY & OUTBACK MODELS
DENSO ONLY
Continued...
Bulletin Number: 15-302-22R; Revised: 12/09/22
Page 15 of 18
Effective November 1, 2019; all DENSO Cockpit Control Units, Audio and Audio w/Navigation
Multimedia Infotainment Systems will require an additional entry of the RO* character string (see
image below) from the DENSO/Denso Ten exchange unit “Packing Slip” included with the delivery
of every DENSO exchange unit shipped to the Retailer. The RO field is located between the Order
Date and Complaint on the Packing Slip.
* Please do not confuse this with the Retailer repair order number.
The RO number on the DENSO/Denso Ten Packing Slip is a required entry for the Comments
Field for a claim submission for an audio exchange. This is in addition to the existing Claim
Order/ Audio Exchange Number entry in the Misc. Detail field. BOTH entries will now be
required.
An example of the RO number on the DENSO/Denso Ten Packing Slip is show below.
RO
F10S6BAC17595C
AUDIO/NAVIGATION & POWER AMPLIFIER COMPONENT OUT-OF-WARRANTY
EXCHANGE / REPAIR PROGRAM
Vehicles outside the terms of the New Car Basic or Parts Warranties may utilize the Audio Exchange/
Repair Program which is to be referenced as an “Out-of Warranty Exchange Program”. Subaru Added
Security Gold Plus customers are entitled to this “out-of-warranty” exchange program when the
failure meets the terms of the Agreement.
The out-of-warranty exchange program is intended to enhance customer satisfaction by providing a
prompt exchange with a quality factory serviced audio unit which has been refurbished to the highest
standards.
Continued...
Bulletin Number: 15-302-22R; Revised: 12/09/22
Page 16 of 18
All out-of-warranty orders will be subject to Supplier availability. In case of low stock, “in-warranty”
orders will take priority over “out-of-warranty” orders. In general, this program is for internal failures
and does not include exchanges for damage (spilled liquid, scratches, etc.) Speak with the Audio/
Navi. Supplier to determine exchange eligibility.
Out of Warranty Exchange Program procedures are outlined below. Please have the following
information available when contacting the Service Center.
Retailer Code
Retailer Name and Address
VIN – All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Claim Number
Face Plate ID Number (Clarion and Fujitsu Ten only)
Subaru Part Number
Customer Complaint
Customer Last Name
Clarion (United Radio) 1-800-448-0944
•
Clarion exchange requests are processed by United Radio.
•
Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs.
•
Clarion offers a 1 yr. manufacturer’s warranty on these exchange units
•
Clarion will invoice the retailer for the cost of the exchange unit
•
Shipping charges for return of the core is the responsibility of the retailer
•
Cores must be returned to Clarion (United Radio) within 30 days
•
Delinquent cores will be invoiced to SOA who in turn will debit the retailer
•
There will be a restocking fee of 20% for all unused returned cores. Retailers will be
invoiced by Clarion (United Radio) and are to make payment directly to Clarion (United
Radio) for this fee
DENSO/Denso Ten 1-800-237-5413
•
Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs.
•
DENSO/Denso Ten offers a 1 yr. manufacturer’s warranty on these exchange units
•
DENSO/Denso Ten will invoice the retailer for the cost of the exchange unit
•
Shipping charges for return of the core is the responsibility of the retailer
•
Cores must be returned to DENSO/Denso Ten within 30 days
•
Delinquent cores will be invoiced to SOA who in turn will debit the retailer
•
There will be a restocking fee of 20% for all unused returned cores.
Retailers will be invoiced by DENSO/Denso Ten and are to make payment directly to DENSO/
Denso Ten for this fee.
Continued...
Bulletin Number: 15-302-22R; Revised: 12/09/22
Page 17 of 18
Harman Kardon (United Radio) 1-800-448-0944
•
•
•
•
•
•
•
•
Harman Kardon exchange requests are processed by United Radio.
Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs.
Harman Kardon offers a 1 yr. manufacturer’s warranty on these exchange units
Harman Kardon will invoice the retailer for the cost of the exchange unit
Shipping charges for return of the core is the responsibility of the retailer
Cores must be returned to Harman Kardon (United Radio) within 30 days
Delinquent cores will be invoiced to SOA who in turn will debit the retailer
There will be a restocking fee of 20% for all unused returned cores. Retailers will be invoiced
by Harman Kardon (United Radio) and are to make payment directly to Harman Kardon
(United Radio) for this fee.
Bulletin Number: 15-302-22R; Revised: 12/09/22
Page 18 of 18
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TSB/Document ID: 15-302-22R
Replacement Service Bulletin Number:
MFR Communication Date: 2022-12-09
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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