ATTENTION:
GENERAL MANAGER

q

PARTS MANAGER

q

CLAIMS PERSONNEL

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IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.

SERVICE MANAGER

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© 2020 Subaru of America, Inc. All rights reserved.

SERVICE BULLETIN
APPLICABILITY:

2023 Subaru Vehicles

SUBJECT: 2023 Audio/Navigation & Power Amplifier
Exchange Component Identification and
Procedures

NUMBER: 15-302-22R
DATE: 08/23/22
REVISED: 12/09/22

INTRODUCTION
This bulletin contains illustrations of exchange components and their manufacturer as well as a
description of the proper exchange procedure. The exchange program policy can also be found in
Sections 8.4.9 and 11.2.10 of your Claims Policies and Procedures Manual found in Subarunet.
CONTENTS
Within the terms of the Basic New Car Warranty and the one year Replacement Parts Warranty, the
Exchange Program provides for replacement of a defective unit from the manufacturer.
In the event the vehicle is “New” and “In-stock”,call the Vendor’s Service Center prior to calling
Subaru Retailer Claims. A new unit will be supplied rather than a remanufactured unit. If the Vendor
Service Center is unable to provide a new unit, immediately contact a Subaru Retailer Claims
Specialist at 1-866-782-2782 prior to placing an order for further instructions.
The replacement of a new unit, other than new units supplied through the exchange program, requires
authorization from a Subaru of America, Inc. Retailer Claims Specialist at 1-866-782-2782. An
authorization code will be provided and must be included upon claim submission.
Vehicles that have been placed in demo service should use exchange units only.

CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.

Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard
for
excellence
in
Environmental
Management Systems. Please recycle
or dispose of automotive products in a
manner that is friendly to our environment
and in accordance with all local, state
and federal laws and regulations.

Continued...
Bulletin Number: 15-302-22R; Revised: 12/09/22

Page 1 of 18

EXCHANGE PROCEDURE FOR ALL EXCHANGE COMPONENTS
1) The defective chassis should remain in the vehicle until the exchange unit is installed.
2) Contact the applicable Service Center with the following information:
•
•
•
•
•
•
•
•
•
•
•

Retailer Code
Retailer Name and Address
VIN - All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Claim Number
Face Plate ID Number (Clarion only)
Subaru Part Number as shown in this bulletin
Customer Complaint
Customer Last Name

At this time, the Service Center will issue an exchange number. It is required that this number
be provided upon claim submission.
An exchange chassis along with an exchange form will be shipped within 72 hours. If the exchange
chassis is not received within 5 days, call the Service Center. Provide the operator with the exchange
number when making inquiries.
3) Install the exchange unit as soon as possible upon receipt. Return the defective chassis to the
manufacturer within 30 days. Return freight charges may be claimed as sublet, provided the
repair was performed under the terms of the Basic New Car Warranty. Copies of the freight
invoice should be attached to the repair order.
If the exchange unit has not been installed or the failed chassis has not been returned within 30 days,
contact the Service Center. Reference the exchange number and explain the circumstances causing
the delay. An extension will be granted or the retailer will be instructed to return the exchange unit.
Failure to comply will result in a “charge back” to the retailer for the cost of the exchange unit.
The retailer must return the failed component in the same approved packaging that the exchange unit
arrived in. Harman exchange units arrive with a pre-paid return shipping label. A hard copy of the
printout from the on-line order or the Exchange Request Form must be included in the core return
package. Failure to use proper packaging could result in a “charge back” for the cost of the exchange
unit and shipping.
NOTE: Activation of all subscription based services is the responsibility of the vehicle owner.
NOTE: For the “Audio Out of Warranty Exchange / Repair Program” refer to the Added Security
Section 11.2.10 or Policy Adjustment Section 12.6.1 of the Claims Policies & Procedures on-line
manual.

Continued...
Bulletin Number: 15-302-22R; Revised: 12/09/22

Page 2 of 18

MANUFACTURERS BY COMPONENT
Audio/Satellite
Clarion (Faurecia Clarion Electronics): Exchange order requests are to be made via the Web
Portal. Clarion exchange requests are processed by United Radio. The United Radio Service
Center is open from 8am – 8pm Eastern Time at 1-800-448-0944.
Exchange units are ordered online using the link found in Subarunet/ Service Operations
& Technical/ Forms/Downloads / Harman Kardon and Clarion Registration Instructions
(urdealerservices.com) Ordering Instructions.
DENSO/Denso Ten Service Center is open from 7am-5pm Pacific Time at 1-800-237-5413.   The
Exchange Fax Form is found on Subarunet/ Service Operations & Technical/ Forms/Downloads/
Denso Ten Online Exchange Instructions. Click on the website address https://www.f10ncs.com
Harman: Exchange order requests are to be made via the Web Portal
Harman exchange requests are processed by United Radio. The United Radio Service Center is
open from 8am – 8pm Eastern Time at 1-800-448-0944.
Exchange units are ordered online using the link found in Subarunet/ Service Operations &
Technical/ Forms/Downloads / Harman Kardon Registration Instructions (urdealerservices.com)
Ordering Instructions
Caution: If swapping an audio system for diagnostic purposes, be sure the DCM remains with the
original vehicle or network communications will be severed.
Caution: SXM ESN is assigned by VIN. Moving audio units between vehicles will disrupt SXM
services.
Audio/Navigation/Satellite
DENSO/Denso Ten Service Center is open from 7am-5pm Pacific Time at 1-800-237-5413.   The
Exchange Fax Form is found on Subarunet/ Service Operations & Technical/ Forms/Downloads/
Denso Ten Online Exchange Instructions. Click on the website address https://www.f10ncs.com
Harman: Exchange order requests are to be made via the Web Portal
Harman exchange requests are processed by United Radio. The United Radio Service Center is
open from 8am – 8pm Eastern Time at 1-800-448-0944.
Exchange units are ordered online using the link found in Subarunet/ Service Operations &
Technical/ Forms/Downloads / Harman Kardon Registration Instructions (urdealerservices.com)
Ordering Instructions
Caution: If swapping an audio system for diagnostic purposes, be sure the DCM remains with the
original vehicle or network communications will be severed.
Caution: SXM ESN is assigned by VIN. Moving audio units between vehicles will disrupt SXM
services.
Continued...
Bulletin Number: 15-302-22R; Revised: 12/09/22

Page 3 of 18

Power Amplifier
Harman Kardon: Exchange order requests are to be made via the Web Portal
Harman Kardon exchange requests are processed by United Radio. The United Radio Service
Center is open from 8am – 8pm Eastern Time at 1-800-448-0944.
Exchange units are ordered online using the link found in Subarunet/ Service Operations &
Technical/ Forms/Downloads / Harman Kardon Registration Instructions (urdealerservices.com)
Ordering Instructions
VEHICLE APPLICATIONS – AUDIO/NAVIGATION
DESCRIPTION &
APPLICABILITY

ILLUSTRATION

MANUFACTURER

PART NUMBER

ATTENTION!
PERFORM SUFFICIENT DIAGNOSIS, FOLLOWING PROCEDURES, TO
VALIDATE THE EXCHANGE ORDER
Ascent
11.6-INCH Center Information
Display
Base and Premium Trims

Denso

86213XC60A

Denso

86213XC62A

Denso

86201XC67A

PCA-01, PCB-11, PCB-12
Limited Trims
PCK-21, PCK-23
Ascent
11.6-INCH Center Information
Display
Premium Trim PCC-12
Onyx Trim PCH-22, PCM-31
Limited Trims PCL-21, PCL-23
Touring Trim PCN-41
Ascent
Cockpit Control Unit Assembly
(CHASSIS)
Base and Premium Trims
PCA-01, PCB-11, PCB-12, PCC-12
Onyx Trim PCH-22
Limited Trims PCK-21, PCL-21
Continued...
Bulletin Number: 15-302-22R; Revised: 12/09/22

Page 4 of 18

DESCRIPTION &
APPLICABILITY
Ascent

ILLUSTRATION

Cockpit Control Unit Assembly
(CHASSIS)

MANUFACTURER

PART NUMBER

Denso

86271XC67A

Harman

86431FL610

Harman

86431FL670

Harman

86431FL650

Onyx Trim PCM-31
Limited Trim PCK-23, PCL-23
Touring Trim PCN-41
Crosstrek
6.5-INCH Multimedia
System
Base Trims
PRA-01 & PRB-03

Crosstrek
6.5-INCH Multimedia Plus
System
Premium and Sport Standard
Trims
PRC-11 PRD-13 PRD-14
Crosstrek
8.0-INCH Multimedia Plus
System
Sport option 22, Special
Edition, Limited & Touring
Trims without Navigation
PRE-22 PRD-15 PRF-31
PRF-32 PRF-33 & PRH-01

Continued...
Bulletin Number: 15-302-22R; Revised: 12/09/22

Page 5 of 18

DESCRIPTION &
APPLICABILITY

ILLUSTRATION

MANUFACTURER

PART NUMBER

Harman

86471FL620

TBD

TBD

TBD

TBD

TBD

TBD

TBD

TBD

TBD

Crosstrek
8.0-INCH MULTIMEDIA
NAVIGATION SYSTEM
Limited and Hybrid models with
Navigation
PRF-33 & PRH-02

Continued...
Bulletin Number: 15-302-22R; Revised: 12/09/22

Page 6 of 18

ILLUSTRATION

DESCRIPTION &
APPLICABILITY

MANUFACTURER

PART NUMBER

TBD

TBD

TBD

TBD

TBD

TBD

Harman

86431FL61A

Harman

86431FL67A

Impreza
6.5 Inch Multimedia System
Base Trims
PJA-01 PJB-03 PLA-01 PLB-03

Impreza
6.5 Inch Multimedia Plus
System
Premium Trims
PJD-11 PJD-14 PLD-11
PLD-14

Continued...
Bulletin Number: 15-302-22R; Revised: 12/09/22

Page 7 of 18

ILLUSTRATION

DESCRIPTION &
APPLICABILITY

MANUFACTURER

PART NUMBER

Harman

86431FL65A

Harman

86431FL66A

Harman

86471FL62A

DENSO

86201AN62A

Impreza
8.0 Inch Multimedia Plus
System
Standard Sport Trims
Standard Limited Trims
PJF-21 PLE-21 PLF-21
PLG-31

Impreza
8.0 Inch Multimedia Plus
System
Sport Trim w/ HK Amplifier
PJF-23 PLF-23

Impreza
8.0 Inch Multimedia
Navigation System
Limited Trim w/ Navigation
PLG-35

Legacy & Outback
Cockpit Control Unit
Assembly (CHASSIS)
Base Trims
PAB-02 PDB-01

Continued...
Bulletin Number: 15-302-22R; Revised: 12/09/22

Page 8 of 18

DESCRIPTION &
APPLICABILITY

ILLUSTRATION

MANUFACTURER

PART NUMBER

DENSO

86201AN68A

DENSO

86271AN63A

DENSO TEN

8614042G30

DENSO TEN

8610042530

Legacy & Outback
Cockpit Control Unit
Assembly (CHASSIS)
Premium, Onyx, Limited &
Wilderness Trims Non-Navigation
PAD-11 PAD-13 PDD-11
PDD-13 PDE-21
PDF-31 PAF-31
Legacy & Outback
Cockpit Control Unit
Assembly (CHASSIS)
Premium, Sport, Wilderness,
Onyx, Onyx XT Limited, Limited
XT, Touring & Touring XT Trims
With Navigation
PAD-15 PDD-15 PAG-21
PDE-22 PDI-22 PAL-41 PDH-22
PDJ-32 PDL-41 PAF-34 PDF-34
PDG-41
Solterra
Subaru Multimedia 8 Inch
Navigation System
Premium Trims