GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6390
URGENT - DISTRIBUTE IMMEDIATELY
Date:

January 4, 2023

Subject: N222387770 - Customer Satisfaction Program
Incorrect Fuel Economy Information
Models: 2022 Chevrolet Colorado
To:

All General Motors Dealers

General Motors is releasing Customer Satisfaction Program N222387770
today. The total number of U.S. vehicles involved is approximately 345.
Please see the attached bulletin for details.
Customer Letter Mailing
The customer letter mailing began on January 2, 2023.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will
be updated January 4 , 2023. A Stock VIN list is not included as our records show there
are no vehicles in dealer new inventory. Please hold all warranty transactions until IVH
has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

Customer Satisfaction Program
N222387770 Incorrect Fuel Economy Information
Release Date:
Attention:

January 2023

Revision:

00

This program is in effect until January 31, 2025.

Make
Chevrolet

Model Year
From
To
2022
2022

Model
Colorado

RPO

Description

Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition

Correction

Certain 2022 model year Chevrolet Colorado vehicles may have a window label with the truck’s fuel
economy understated due to a printing error. The corrected label’s shown below lists the vehicle’s actual
fuel economy which is significantly better.
Corrected fuel economy labels are being mailed to customers of record. Dealers are to print the fuel
economy label and place it in the owner’s glovebox. For vehicles in dealer inventory or if you have a
customer that has lost, ripped or destroyed a label and needs to replace it, dealers are to print the fuel
economy label below and place it in the owner’s glovebox.

Parts
No parts are required for this repair. Labels have been mailed to customers of record.
Warranty Information
Labor
Operation
9106565

Description
Print Fuel Economy Label

Labor
Time
0.0

Trans.
Type
ZFAT

Net
Item
N/A

Submit $20.00 administrative allowance in Net/Admin Allowance
Service Procedure
Print the fuel economy label and place it in the owner’s glovebox.

6213415

Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession
and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before

Copyright 2023 General Motors. All Rights Reserved.

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Customer Satisfaction Program
N222387770 Incorrect Fuel Economy Information
customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealertraded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through January 31, 2025. Customers who have recently purchased vehicles sold from your vehicle
inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this
bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program followup cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory or is in your facility for service
through January 31, 2025, you must take the steps necessary to be sure the program correction has been made before
selling or releasing the vehicle.
Dealer Reports – For USA & Export
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis
Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that
apply to this field action. This information is intended to assist dealers with the PROMPT COMPLETION of these
vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete
this field action may be a violation of law in several states.
Customer Notification
USA & Canada - General Motors will notify customers of this program on their vehicle (see copy of customer letter included
with this bulletin).

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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Customer Satisfaction Program
N222387770 Incorrect Fuel Economy Information
January 2023
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We are writing to provide you a corrected fuel economy label for your model year 2022 Chevrolet Colorado. Due to a
printing error, the original window label understated your truck’s fuel economy. The corrected label lists your truck’s
actual fuel economy, which is significantly better.
The original label on your vehicle incorrectly showed city / highway / combined EPA fuel economy miles per gallon
figures of 16 / 18 / 17. Your truck’s correct figures are respectively 17 / 24 / 19, as reflected in the enclosed, corrected
label.
Please retain this corrected label with your original window label for future reference.
What We Will Do: General Motors is providing owners and lessees with a new window label containing the corrected
EPA-estimated fuel economy.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication
Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle.
Division
Chevrolet
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

Number
1-800-222-1020
1-866-467-9700
1-866-467-9700
1-866-467-9700

Text Telephones (TTY)
711 / 1-800-833-2438

Your satisfaction with your vehicle is very important to us and we want you to know that we will do our best, throughout
your ownership experience, to ensure that your Chevrolet Colorado provides you many miles of enjoyable driving.
Neelie O’Connor
Global Executive Director
Customer Experience Operations
Enclosure
N222387770

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