NHTSA ID Number: 10228650
Manufacturer Communication Number: SA-004-22g
TSB/Document Date: 2023-01-05
Summary
Customers having MAZDA
CONNECT concerns should have their vehicle repaired using the following repair procedure.
infotainment system DTC's stored?
Yes
Go to MGSS for DTC diagnosis.
No
Go to step 2.
2
Is Bluetooth enabled on the
customers device?
Yes
Go to step 3.
No
Enable Bluetooth on the customers device.
Is the customers device data
service strength good?
Yes
Go to step 4.
3
No
Move to a location where data service strength is good
and retest.
4
Is the customers device paired to
the vehicle?
Yes
Go to step 5.
No
Pair the customers device to the vehicle.
5
Is the customers device selected
in MAZDA CONNECT settings?
Yes
Go to step 6.
No
Select the customers device from Bluetooth settings.
Delete the device from MAZDA
CONNECT and then re-pair it.
Does Bluetooth work correctly?
Yes
Normal Operation.
6
No
Go to step 7.
Yes
Go to step 8.
7
Go to connect.mazda.com ->
Support -> Compatibility.
Is the customers device
compatible?
No
The customers device is not compatible.
8
Does the same symptom occur on
Yes
Go to step 9.
1
Page 15 of 21
01/03/2023 10:49 AM cciz
another same model/year vehicle?
No
Go to step 10.
Reboot the customers device.
Does Bluetooth work correctly?
Yes
Vehicle operation is normal.
No
Go to step 10.
Is the Bluetooth device in a place
where radio waves may be
10 blocked?
(Behind or under a sheet, in a box,
in a purse/bag, ext.)
Yes
Move the Bluetooth device away from hidden location.
No
Go to step 11.
Yes
Move the Bluetooth device away from metal objects.
No
Go to step 12.
Yes
Disconnect other USB device.
No
Go to step 13.
Yes
Move to a different location.
This may be caused by electrical interference by radio
stations, specific small power radio stations, or amateur
radio stations for mobile identification used in industrial,
scientific and medical devices.
No
Go to step 14.
Yes
Go to step 15.
No
The customers device is not compatible.
9
11
Is the Bluetooth device contacting
or blocked by metal objects?
Is a Bluetooth device and a USB
12 device connected at the same
time?
13
14
Does the problem occur in a
specific geological location only?
Does the same symptom occur on
another Bluetooth device?
Check / Replace the CMU.
Does the voice recognition system
15 operate using other functions such
as Bluetooth Audio?
Yes
No
• Document customer device Brand/Model/Model
Number/software version/occurrence of the
condition on the repair order.
• Retrieve CMU log data if possible before
replacing the CMU.
• Document date and time of the condition.
Go to No. 8 Voice Recognition Does Not Work.
Page 16 of 21
01/03/2023 10:49 AM cciz
No. 10 Cannot Play Bluetooth Audio
Step
Inspection
Result
1
Using M-MDS, are any infotainment
system DTC's stored?
Yes
Go to MGSS for DTC diagnosis
No
Go to step 2.
2
Is Bluetooth enabled on the
customers device?
Yes
Go to step 3.
No
Enable Bluetooth on the customers device.
Is the customers device data service
strength good?
Yes
Go to step 4.
3
No
Move to a location where data service strength is
good and retest.
Is the customers device battery
strength good?
Yes
Go to step 5.
4
No
Connect the customers device to a charger or
recharge the device, then retest.
5
Is the customers device paired to
the vehicle?
Yes
Go to step 6.
No
Pair the customers device to the vehicle.
6
Is the customers device selected in
MAZDA CONNECT settings?
Yes
Go to step 7.
No
Select the customers device from Bluetooth settings.
Yes
Normal Operation.
7
Delete the device from MAZDA
CONNECT and then re-pair it.
Does Bluetooth work correctly?
No
Go to step 8.
Go to connect.mazda.com ->
Support -> Compatibility.
Is the customers device compatible?
Yes
Go to step 9.
8
No
The customers device is not compatible.
9
Does the same symptom occur on
another same model/year vehicle?
Yes
Go to step 10.
No
Go to step 11.
10
Reboot the customers device. Does
Bluetooth work correctly?
Yes
Vehicle operation is normal.
No
Go to step 11.
Is the Bluetooth device in a place
where radio waves may be blocked?
11
(Behind or under a sheet, in a box,
in a purse/bag, ext.)
Yes
Move the Bluetooth device away from hidden location.
No
Go to step 12.
Is the Bluetooth device contacting or
blocked by metal objects?
Yes
Move the Bluetooth device away from metal objects.
No
Go to step 13.
Yes
Disconnect other USB device.
12
Action
Check / Replace the CMU.
13
Is a Bluetooth device and a USB
device connected at the same time?
No
• Document customer device Brand/Model/
Model Number/software version/occurrence of
the condition on the repair order.
• Retrieve CMU log data if possible before
Page 17 of 21
01/03/2023 10:49 AM cciz
replacing the CMU.
• Document date and time of the condition.
No. 11 How to Check VIN
1
Use MGSS DIAGNOSTIC ASSIST
FUNCTION and select Diagnostic Test.
2 Select Vehicle Information verification.
3 Document the VIN.
4 Does the VIN match the vehicle?
Yes
Inspection Complete.
No
Swap CMU(s) to correct vehicle(s) or
replace CMU.
Page 18 of 21
01/03/2023 10:49 AM cciz
No. 12 How to update the Navigation SD Card Map
Go to Mazdausa.com
Select Owners → How to Use → Add vehicle year/model → VEHICLE RESOURCES → NAVIGATION
SYSTEM → Map Update Guide
Note: The customer will be instructed to download the Mazda Toolbox App.
License Error
message in Mazda
Toolbox
Customer is locked out of map update on Mazda Toolbox due to unauthorized or
counterfeit navigation SD card.
How to unlock the customer account in Mazda Toolbox
1. Purchase a Genuine Mazda Navigation SD card.
2. Customer or dealer must contact NNG helpdesk by email at [email protected] and
request customer account unlock.
Page 19 of 21
01/03/2023 10:49 AM cciz
NOTE: NNG may require proof of purchase to unlock the customer account.
Free map update
period has expired
Customer needs to go to "Buy content" to purchase map update.
Page 20 of 21
01/03/2023 10:49 AM cciz
No. 13 How to Check Navi SD Card VIN Lock
Go to Mazda Toolbox (Version 5)
Navi SD Card VIN
Unlocked
(VIN is blank)
Navi SD Card VIN
Locked
(VIN is present)
No. 14 How to Report Navigation Map Error or Missing Location
Navigation system does not contain a road that I know it exists and I am certain I have the most recent
map update available.
1.
Advise the customer to go to mapcreator.here.com
2.
Customer will need to create a mapcreator.here.com Log In
3.
Customer can use the HERE website to report map error or missing location. Point, click and report
missing address.
Note: Inform the customer that the map correction may take up to 6 months to appear on the latest
map update.
Page 21 of 21
01/03/2023 10:49 AM cciz
- 💯【Conta.ct us for Support Directly】If you met any...
- 🔥🔥🔥【2026 AUTEL FLAGSHIP MK900BT MK900-BT, NEW...
- 🚗【3000+ ACTIVE TESTS (50➡3000+), SAME AS MS...
- 🚗【40+ HOT SERVICES FOR 150 MAKES (28+➡40+)】Full...
- 🚗【OE ALL SYSTEM DIAGNOSE, AUTO SCAN 2.0: SCAN LICENSE...
- 📌【We are Here for You】Dear valued customer, please be...
- 🚀【5X Faster Next-Level Hardware, Same as MK900/ MX...
- 🔥【3000+ Active Tests = MK900/MK900BT but...
- 📢【2026 U.S. Version, All-in-One as MK808S/ MK808Z...
- 🔥【28+ Hot Services for 150+ Brands】Same as MaxiCOM...
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
Search NHTSA Database for Vehicle Complaints
View Latest Vehicle Complaints
TSB/Document ID: SA-004-22g
Replacement Service Bulletin Number:
MFR Communication Date: 2022-12-14
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
- [Notice] When you receive a used device, it may be a customer return resold by Amazon without inspection. You can exchange it for a new one through Amazon. As this situation is unavoidable, we sincerely apologize. For any issues, contacting us via Amazon's "Messages" is the best way. THINKSCAN 689BT Bidirectional Scan Tool Can Be Used Immediately After It is Turned On, Without Complicated Registration Process, Which is More Convenient & Quick.
- Full Bi-Directional Control & 3000+ Active Tests: Take control and test components like actuators, fuel injectors, relays, and cooling fans in real time. You’ll quickly see if the problem is in the part itself or the control module — saving you hours of guesswork and frustrating trial-and-error.
- Advanced ECU Coding Capabilities: Handle module matching and hidden feature activation with confidence. When you replace an ECU or want to customize settings, this obd2 scanner diagnostic bi directional tool gives you the professional-level capabilities you need without the dealership price tag.
- 34+ Useful Reset and Maintenance Functions: Complete everyday service tasks smoothly with a wide range of helpful reset and maintenance functions. Whether you’re keeping up with regular upkeep or tackling a specific job, this scanner makes maintenance simpler and less stressful for both DIYers and pros.
- Comprehensive Full System Diagnostics: Diagnose every major system — Engine, Transmission, ABS, SRS, TPMS, and more — all in one place. Finally stop wondering if you’re missing something important; get the full picture and clear codes with ease.
- Top Reasons to Choose the D7S OBD2 Scanner: XTOOL D7S car scan tool, an upgrade of XTOOL D7, offers comprehensive features for automotive technicians, workshops, and DIY enthusiasts 1. Upgraded Hardware: 2+64GB memory, rear camera, intuitive interface, foldable bracket 2. Complete Diagnostics: FCA
Autoauth, OE-level all system scan, 39+ maintenance services, 4K+ bidirectional, CANFD/DoIP protocol 3. Advanced Capabilities: ECU coding, PMI functions 4. Wide Compatibility: Support 10,000+ models, covering 99% vehicle brands 5. Multi-language: Available in 22+ languages, No IP Restrictions 6. 3-Year Updates: Save 300 bucks on software updates for the latest features and optimizations - 2026 Upgraded D7S Car Scanner Features: The newly 2026 D7S V2.0 scanner for car brings exciting features for advanced vehicle diagnostics and enhanced user experience 1. FCA AutoAuth: Now supports FCA SGW module for Chrysler, for Jeep, for Dodge (2018+), for Fiat (2017+), enabling faster vehicle communication without gateway restrictions 2. PMI (Offline ECU Programming): Allows for Ford, for Lincoln, and for Mazda ECU programming for new modules 3. Optimized Diagnostic Report 2.0: Personalized reports with logos and customer info for auto shops. Note: Compatibility varies by cars, please check before order
- Cost-effective ECU Coding Scan Tool for Specific Brands: Enhance your vehicle's performance with XTOOL D7S! This obd2 scanner all systems bidirectional offers advanced capabilities at an affordable price, supports online for BMW, for Benz and offline for BENZ, for MIT, along with PMI functions for Ford, for Mazda, and for Lincoln. Ideal for technicians and DIY enthusiasts, this automotive scanner diagnostic tool optimizes vehicle performance and enhances the driving experience. Note: Not for all cars and modules, please send car VIN to check the compatibility before purchase
- OE All System Diagnostic & 8 Pids Graphing: XTOOL D7S is a comprehensive all system bi directional obd2 scanner that delivers dealer-level diagnostics, completely controlling over your vehicle’s performance and health. This automotive scan tool can read and clear DTCs, view live data and ECU information, retrieve freeze frames, and perform active tests and full obd2 functions. This bi-directional scan tool can can identify your vehicle's make, model, and year information with just one click and show up to 8 PIDs live data with options for CSV viewing, playback, and recording for in-depth analysis. It is easy-to-use for both professionals and beginners, helping pinpoint issues efficiently
- 3 Years Software Update, Value for Money: With 3 years of software updates and 22+ languages(no IP restrictions), XTOOL D7S auto scanner code scanner ensures ongoing compatibility for the latest car models and improved diagnostic functions. This all system vehicle diagnostic scanner comes with a 30-day return policy and a 24-month repair for dependable performance. XTOOL are dedicated to your satisfaction, so enjoy seamless support and lifetime expert assistance. Should you encounter any issues or concerns, don’t hesitate to reach out XTOOL. D7S with newest update with 22 languages freely transfer without authorization, check details from setting-language or from XTOOL
- 【✅Compared to BOSSCOMM IF742, IF745 Offers Full-System Diagnostics】The BOSSCOMM IF745 car diagnostic scanner is an upgraded model of IF742. In addition to supporting all OBD2 Code Reader functions and 6 reset options (ABS/EPB/SAS/BMS/Oil/Throttle), it expands diagnostics from 4 systems (Check Engine/ABS/SRS/Transmission) to vehicle All systems, including Steering, Suspension, and Body Electronics. This provides deeper, more comprehensive diagnostic capabilities.
- 【✨10 OBD2 Functions】The BOSSCOMM IF745 scan tool’s DTC Lookup instantly translates fault codes into user-friendly explanations, its I/M Readiness feature streamlines emissions testing with a single tap, and Freeze Frame lets you pinpoint the exact moment of a fault for in-depth root-cause diagnosis. Combined with a live data dashboard and advanced diagnostics (O2S, OBMon, EVAP), it delivers comprehensive insights for confident troubleshooting.
- 【✨Deep Diagnostics for All Vehicle System Modules】Beyond code reading/clearing and ECU information retrieval, our all-in-one data stream feature lets you inspect all current fault codes and their locations across the vehicle’s systems. This vehicle code reader helps you turn off dashboard warning lights and perform a comprehensive self-check of your car at home—no more back-and-forth trips to the repair shop or hefty inspection fees.
- 【✨6 Essential Resets: ABS Bleeding, Oil, EPB, SAS, Throttle, BMS】The BOSSCOMM IF745 obd2 scanner diagnostic tool swiftly purges air from brake lines to restore braking sensitivity, fine-tunes maintenance cycles to eliminate false alerts, resolves parking brake issues with one-click control, recalibrates steering sensors for stability, optimizes engine idling/acceleration for smoother performance, and deeply resets battery systems to extend lifespan and range via precise parameter adjustments.❗NOTE: Does NOT support bidirectional control, coding, or programming.
- 【✨10,000+ Car Models, AutoVIN, 13 Languages】The BOSSCOMM IF745 vehicle scanner diagnostic tool covers 73+ global car brands and offers support in 13 languages, making it perfect for DIYers, auto mechanics, or as a thoughtful gift. With a single-click AutoVIN feature, it instantly retrieves vehicle serial numbers, streamlining diagnostics for users globally. This adaptable tool balances user-friendliness with precision, catering to both personal and professional requirements.✅Unsure about compatibility? Compatibility will vary on vehicles' model and year, pls reach us via 📧 [email protected] 📧 before purchase.
This product presentation was made with AAWP plugin.