NHTSA ID Number: 10228650
Manufacturer Communication Number: SA-004-22g
TSB/Document Date: 2023-01-05
Summary
Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
UNIT (US)]"
• Retrieve CMU log data if possible before
replacing the CMU.
• Document date and time of the
condition.
Repair/Replace wiring harness. Go to MGSS
View Content -> Wiring Diagram -> Body and
Accessories -> Entertainment System.
Check / Replace the CMU.
Pass
• Retrieve CMU log data if possible before
Page 10 of 21
01/03/2023 10:49 AM cciz
Perform Functional Inspection/Adjustment > Touch Pad/Commander Inspection > Commander switch inspection.
Did the Commander switch
inspection Pass?
replacing the CMU.
• Document date and time of the
condition.
Fail
Go to step 9.
9
Is the connector for the Commander Switch
inserted correctly?
Yes
Go to step 10.
No
Insert the connector correctly.
10
Are the CMU connectors inserted
correctly?
Yes
Go to step 11.
No
Insert the connectors correctly.
Yes
Check / Replace the Commander Switch.
No
Go to step 12.
Swap the Commander Switch with good
11 known vehicle. Does the Commander
Switch work correctly?
Check / Replace the CMU.
Swap the CMU from known good vehicle.
12 Does the Commander Switch work
correctly?
Yes
No
• Retrieve CMU log data if possible before
replacing the CMU.
• Document date and time of the
condition.
Repair/Replace wiring harness. Go to MGSS
View Content -> Wiring Diagram -> Body and
Accessories -> Entertainment System.
Page 11 of 21
01/03/2023 10:49 AM cciz
No. 6 Bluetooth device will not pair
Step
Inspection
Result
Action
1
Using M-MDS, are any infotainment
system DTC's stored?
Yes
Go to MGSS for DTC diagnosis.
No
Go to step 2.
2
Is Bluetooth enabled on the
customers device?
Yes
Go to step 3.
No
Enable Bluetooth on the customers device.
3
Is the customers device paired to
the vehicle?
Yes
Go to step 4.
No
Pair the customers device to the vehicle.
4
Is the customers device selected in
MAZDA
CONNECT settings?
Yes
Go to step 5.
No
Select the customers device from Bluetooth settings.
Yes
Normal Operation.
5
Delete the device from MAZDA
CONNECT and then re-pair it.
Does Bluetooth work correctly?
No
Go to step 6.
Go to connect.mazda.com ->
Support -> Compatibility.
Is the customers device compatible?
Yes
Go to step 7.
6
No
The customers device is not compatible.
Yes
Go to step 8.
Check / Replace the CMU.
7
Does the same symptom occur on
another same model/year vehicle?
No
Yes
• Document customer device Brand/Model/Model
Number/software version/occurrence of the
condition on the repair order.
• Retrieve CMU log data if possible before
replacing the CMU.
• Document date and time of the condition.
Vehicle operation is normal.
Check / Replace the CMU.
8
Reboot the customers device. Does
Bluetooth work correctly?
No
• Document device model, software version and
occurrence of the condition.
• Retrieve CMU log data if possible before
replacing the CMU.
• Document date and time of the condition.
• Document customer device Brand/Model/Model
Number/software version on the repair order.
Page 12 of 21
01/03/2023 10:49 AM cciz
No. 7 Incorrect GPS position
Step
1
Inspection
Go to MAZDA CONNECT -> Navi menu, Travel
Information -> Where Am I? -> Settings -> GPS
information -> Check Available Satellites.
or
Go to MGSS "DIAGNOSTIC ASSIST FUNCTION
[CONNECTIVITY MASTER UNIT (US)]" and
perform Functional Inspection/Adjustment -> Navi
System Inspection -> Check GPS Received Level.
Result
Action
Yes
Normal Operation.
No
Go to step 2.
Yes
Go to step 4.
No
Go to step 3.
Yes
Go to step 9.
No
Swap wheels/tires with correct
size. If issue is fixed, inform the
customer.
Yes
Go to step 5.
No
Insert the connector correctly.
Yes
Repair / Replace GPS wiring
harness.
Does the Navi system show correct vehicle position?
2
Using M-MDS, are any of the following DTC's stored?
- B119F:13, GPS antenna signal circuit malfunction
(short to power or open circuit)
- B119F:2B, GPS antenna signal circuit malfunction
(short to ground)
3
Is the wheel and tire size correct according to the tire
label?
4
Is the GPS antenna connector secured properly?
5
Is the GPS wiring harness open or shorted?
6
Did TSB 09-021/20 resolve the concern?
7
Are the CMU connectors secured properly?
8
Is the CMU wiring harness open or shorted?
No
Go to TSB 09-021/20.
Yes
Repair Complete.
No
Go to step 7.
Yes
Go to step 8.
No
Insert the connectors correctly.
Yes
Repair / Replace CMU wiring
harness.
No
Go to step 9.
Yes
Repair completed.
Check / Replace the CMU.
9
Replace GPS antenna. Does the Navigation system
show correct position?
No
• Document date and time of
the condition.
• Retrieve CMU log data if
possible before replacing
the CMU.
Page 13 of 21
01/03/2023 10:49 AM cciz
• Retrieve CMU backup data
if possible before replacing
the CMU.
10
Using M-MDS, is DTC B119F:49 stored?
(Communication error with GNSS)
11 Are the CMU connectors secured properly?
Yes
Go to step 11.
No
Go to step 13.
Yes
Go to step 12.
No
Insert the connectors correctly.
Yes
Repair / Replace CMU wiring
harness.
Check / Replace the CMU.
12 Is the CMU wiring harness open or shorted?
No
Check / Replace the CMU.
13
• Document date and time of the condition.
• Retrieve CMU log data if possible before
replacing the CMU.
• Retrieve CMU backup data if possible before
replacing the CMU.
• Document date and time of
the condition.
• Retrieve CMU log data if
possible before replacing
the CMU.
• Retrieve CMU backup data
if possible before replacing
the CMU.
Yes
Repair completed.
No
Did DTC B119F:49 clear?
NOTE: Remove aftermarket GPS devices that may interfere with vehicle GPS antenna.
Example: Some radar detectors may emit radio waves that interfere with the vehicle GPS antenna.
Page 14 of 21
01/03/2023 10:49 AM cciz
No. 8 Voice Recognition Does Not Work
Step
Inspection
Result
Action
1
Using M-MDS, are any infotainment system DTC's
stored?
Yes
Go to MGSS for DTC diagnosis.
No
Go to step 2.
Pass Go to step 3.
2
Go to MGSS "DIAGNOSTIC ASSIST FUNCTION
[CONNECTIVITY MASTER UNIT (US)]" and
perform Functional Inspection/Adjustment -> Steering
SW Inspection -> Did the Steering SW Inspection
Pass?
Fail
Go to MGSS STEERING SWITCH
INSPECTION.
Check / Replace the CMU.
3
Go to MGSS "DIAGNOSTIC ASSIST FUNCTION
[CONNECTIVITY MASTER UNIT (US)]" and
perform Functional Inspection/Adjustment ->
Microphone Inspection ->
Did the Microphone Inspection Pass?
Pass
Fail
No. 9 Cannot Make a Hands-Free Call
Step
Inspection
Result
• Retrieve CMU log data if
possible before replacing the
CMU.
• Document date and time of
the condition.
Go to MGSS MICROPHONE
INSPECTION.
Action
Using M-MDS, are any
- 💯【Conta.ct us for Support Directly】If you met any...
- 🔥🔥🔥【2026 AUTEL FLAGSHIP MK900BT MK900-BT, NEW...
- 🚗【3000+ ACTIVE TESTS (50➡3000+), SAME AS MS...
- 🚗【40+ HOT SERVICES FOR 150 MAKES (28+➡40+)】Full...
- 🚗【OE ALL SYSTEM DIAGNOSE, AUTO SCAN 2.0: SCAN LICENSE...
- 📌【We are Here for You】Dear valued customer, please be...
- 🚀【5X Faster Next-Level Hardware, Same as MK900/ MX...
- 🔥【3000+ Active Tests = MK900/MK900BT but...
- 📢【2026 U.S. Version, All-in-One as MK808S/ MK808Z...
- 🔥【28+ Hot Services for 150+ Brands】Same as MaxiCOM...
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
Search NHTSA Database for Vehicle Complaints
View Latest Vehicle Complaints
TSB/Document ID: SA-004-22g
Replacement Service Bulletin Number:
MFR Communication Date: 2022-12-14
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
- [Notice] When you receive a used device, it may be a customer return resold by Amazon without inspection. You can exchange it for a new one through Amazon. As this situation is unavoidable, we sincerely apologize. For any issues, contacting us via Amazon's "Messages" is the best way. THINKSCAN 689BT Bidirectional Scan Tool Can Be Used Immediately After It is Turned On, Without Complicated Registration Process, Which is More Convenient & Quick.
- Full Bi-Directional Control & 3000+ Active Tests: Take control and test components like actuators, fuel injectors, relays, and cooling fans in real time. You’ll quickly see if the problem is in the part itself or the control module — saving you hours of guesswork and frustrating trial-and-error.
- Advanced ECU Coding Capabilities: Handle module matching and hidden feature activation with confidence. When you replace an ECU or want to customize settings, this obd2 scanner diagnostic bi directional tool gives you the professional-level capabilities you need without the dealership price tag.
- 34+ Useful Reset and Maintenance Functions: Complete everyday service tasks smoothly with a wide range of helpful reset and maintenance functions. Whether you’re keeping up with regular upkeep or tackling a specific job, this scanner makes maintenance simpler and less stressful for both DIYers and pros.
- Comprehensive Full System Diagnostics: Diagnose every major system — Engine, Transmission, ABS, SRS, TPMS, and more — all in one place. Finally stop wondering if you’re missing something important; get the full picture and clear codes with ease.
- Top Reasons to Choose the D7S OBD2 Scanner: XTOOL D7S car scan tool, an upgrade of XTOOL D7, offers comprehensive features for automotive technicians, workshops, and DIY enthusiasts 1. Upgraded Hardware: 2+64GB memory, rear camera, intuitive interface, foldable bracket 2. Complete Diagnostics: FCA
Autoauth, OE-level all system scan, 39+ maintenance services, 4K+ bidirectional, CANFD/DoIP protocol 3. Advanced Capabilities: ECU coding, PMI functions 4. Wide Compatibility: Support 10,000+ models, covering 99% vehicle brands 5. Multi-language: Available in 22+ languages, No IP Restrictions 6. 3-Year Updates: Save 300 bucks on software updates for the latest features and optimizations - 2026 Upgraded D7S Car Scanner Features: The newly 2026 D7S V2.0 scanner for car brings exciting features for advanced vehicle diagnostics and enhanced user experience 1. FCA AutoAuth: Now supports FCA SGW module for Chrysler, for Jeep, for Dodge (2018+), for Fiat (2017+), enabling faster vehicle communication without gateway restrictions 2. PMI (Offline ECU Programming): Allows for Ford, for Lincoln, and for Mazda ECU programming for new modules 3. Optimized Diagnostic Report 2.0: Personalized reports with logos and customer info for auto shops. Note: Compatibility varies by cars, please check before order
- Cost-effective ECU Coding Scan Tool for Specific Brands: Enhance your vehicle's performance with XTOOL D7S! This obd2 scanner all systems bidirectional offers advanced capabilities at an affordable price, supports online for BMW, for Benz and offline for BENZ, for MIT, along with PMI functions for Ford, for Mazda, and for Lincoln. Ideal for technicians and DIY enthusiasts, this automotive scanner diagnostic tool optimizes vehicle performance and enhances the driving experience. Note: Not for all cars and modules, please send car VIN to check the compatibility before purchase
- OE All System Diagnostic & 8 Pids Graphing: XTOOL D7S is a comprehensive all system bi directional obd2 scanner that delivers dealer-level diagnostics, completely controlling over your vehicle’s performance and health. This automotive scan tool can read and clear DTCs, view live data and ECU information, retrieve freeze frames, and perform active tests and full obd2 functions. This bi-directional scan tool can can identify your vehicle's make, model, and year information with just one click and show up to 8 PIDs live data with options for CSV viewing, playback, and recording for in-depth analysis. It is easy-to-use for both professionals and beginners, helping pinpoint issues efficiently
- 3 Years Software Update, Value for Money: With 3 years of software updates and 22+ languages(no IP restrictions), XTOOL D7S auto scanner code scanner ensures ongoing compatibility for the latest car models and improved diagnostic functions. This all system vehicle diagnostic scanner comes with a 30-day return policy and a 24-month repair for dependable performance. XTOOL are dedicated to your satisfaction, so enjoy seamless support and lifetime expert assistance. Should you encounter any issues or concerns, don’t hesitate to reach out XTOOL. D7S with newest update with 22 languages freely transfer without authorization, check details from setting-language or from XTOOL
- 【✅Compared to BOSSCOMM IF742, IF745 Offers Full-System Diagnostics】The BOSSCOMM IF745 car diagnostic scanner is an upgraded model of IF742. In addition to supporting all OBD2 Code Reader functions and 6 reset options (ABS/EPB/SAS/BMS/Oil/Throttle), it expands diagnostics from 4 systems (Check Engine/ABS/SRS/Transmission) to vehicle All systems, including Steering, Suspension, and Body Electronics. This provides deeper, more comprehensive diagnostic capabilities.
- 【✨10 OBD2 Functions】The BOSSCOMM IF745 scan tool’s DTC Lookup instantly translates fault codes into user-friendly explanations, its I/M Readiness feature streamlines emissions testing with a single tap, and Freeze Frame lets you pinpoint the exact moment of a fault for in-depth root-cause diagnosis. Combined with a live data dashboard and advanced diagnostics (O2S, OBMon, EVAP), it delivers comprehensive insights for confident troubleshooting.
- 【✨Deep Diagnostics for All Vehicle System Modules】Beyond code reading/clearing and ECU information retrieval, our all-in-one data stream feature lets you inspect all current fault codes and their locations across the vehicle’s systems. This vehicle code reader helps you turn off dashboard warning lights and perform a comprehensive self-check of your car at home—no more back-and-forth trips to the repair shop or hefty inspection fees.
- 【✨6 Essential Resets: ABS Bleeding, Oil, EPB, SAS, Throttle, BMS】The BOSSCOMM IF745 obd2 scanner diagnostic tool swiftly purges air from brake lines to restore braking sensitivity, fine-tunes maintenance cycles to eliminate false alerts, resolves parking brake issues with one-click control, recalibrates steering sensors for stability, optimizes engine idling/acceleration for smoother performance, and deeply resets battery systems to extend lifespan and range via precise parameter adjustments.❗NOTE: Does NOT support bidirectional control, coding, or programming.
- 【✨10,000+ Car Models, AutoVIN, 13 Languages】The BOSSCOMM IF745 vehicle scanner diagnostic tool covers 73+ global car brands and offers support in 13 languages, making it perfect for DIYers, auto mechanics, or as a thoughtful gift. With a single-click AutoVIN feature, it instantly retrieves vehicle serial numbers, streamlining diagnostics for users globally. This adaptable tool balances user-friendliness with precision, catering to both personal and professional requirements.✅Unsure about compatibility? Compatibility will vary on vehicles' model and year, pls reach us via 📧 [email protected] 📧 before purchase.
This product presentation was made with AAWP plugin.