T-SB-0100-22

November 22, 2022

2023 Corolla Cross and Corolla Cross HV Pre-Delivery
Service (PDS)
Service
Category

General

Section

Pre-Delivery Service

Market USA

Applicability
YEAR(S)

MODEL(S)

2023

Corolla Cross, Corolla Cross
HV

ADDITIONAL INFORMATION

Introduction

Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer
feedback indicates the following areas deserve special attention when performing PDS:





Careful inspection for paint chips/scratches and body dents/dings.
Proper operation of electrical accessories (including interior light, clock, and radio reset).
Interior cleanliness.
Proper function of mechanical systems.

Customer retention and proper maintenance of vehicles are and have always been a major focus
for Toyota. To help remind customers that regular service is essential to the proper maintenance
of the vehicle, dealers are required to install a service reminder sticker before delivery. By doing
this, customers will be reminded to return to your dealership for service. Your current service
reminder sticker may be used. (See PDS Check Sheet item 8 of “Final Inspection and Cleaning.”)
This bulletin contains the PDS procedures that apply specifically to 2023 model year
Corolla Cross and Corolla Cross Hybrid vehicles. A universal PDS Check Sheet that contains
PDS steps that apply to all 2023 model year Toyota vehicles has been developed. To properly
perform a complete PDS, you must complete all procedures contained in this TSB as well as the
universal PDS Check Sheet.
In addition, if the vehicle is stored for over 30 days, be sure to follow Long-Term Vehicle
Storage Guidelines.

© 2022 Toyota Motor Sales, USA

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T-SB-0100-22

November 22, 2022

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2023 Corolla Cross and Corolla Cross HV Pre-Delivery Service (PDS)
Warranty Policy

If the need for additional repairs or adjustment is noted during PDS, the required service should
be performed under warranty. Reimbursement will be managed under the warranty policy.
The Warranty Policy and Procedures Manual requires that you maintain the completed
Check Sheet in the customer’s file. If you cannot produce a completed form for each retailed
vehicle upon TMS and/or Region/Distributor audit, the PDS payment amount will be subject
to debit.
An additional Repair Order completed in conjunction with normal PDS MUST have time
punch/flags for service. If multiple repairs are performed, separate time flags MUST be punched
for each repair.

Warranty Information
OP CODE

DESCRIPTION

TIME

OFP

T1

T2

001013

Pre-Delivery Service (PDS)

1.4

–

–

–

Required Tools & Equipment
REQUIRED EQUIPMENT

SUPPLIER

Techstream ADVi*

QTY

TSADVUNIT

Techstream 2.0
Techstream Lite

PART NUMBER

TS2UNIT
ADE

Techstream Lite (Green Cable)

TSLITEPDLR01
TSLP2DLR01

*Essential SST.

NOTE
 Only ONE of the Techstream units listed above is required.
 Software version 17.20.013 or later is required.
 Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE)
at 1-800-368-6787.

© 2022 Toyota Motor Sales, USA

1

T-SB-0100-22

November 22, 2022

Page 3 of 10

2023 Corolla Cross and Corolla Cross HV Pre-Delivery Service (PDS)
Procedures



D/C Cut Fuse Installation ......................................................................................................... 4



Head Unit System Reset ......................................................................................................... 5



Front and Rear Emergency Towing Eyelet Removal and Hole Cover Installation .................... 5



Front License Plate and Mounting Bracket Installation* ........................................................... 7



Installation of Rubber Body Plugs ............................................................................................ 9



Tire Pressure Warning System (TPWS) Initialization ............................................................. 10



Dealer Contact Information for Call Dealer Head Unit Function* ............................................ 10



Set Hybrid Radio Feature to OFF .......................................................................................... 10



Navigation — Set Date & Time by GPS ................................................................................. 10

*If applicable.

© 2022 Toyota Motor Sales, USA

T-SB-0100-22

November 22, 2022

Page 4 of 10

2023 Corolla Cross and Corolla Cross HV Pre-Delivery Service (PDS)
D/C Cut Fuse Installation

The D/C cut fuse (30A) has been removed at the assembly plant to reduce parasitic current
draw in transit and storage. The removed D/C cut fuse (30A) is stored in the blank space of the
relay block in the engine compartment. The D/C cut fuse (30A) MUST be reinstalled to the
original location during PDS.
Figure 1.

A

z

B

C

z

z

2z

1

z

2z

1z

A

Relay Block

1

Remove D/C Cut Fuse (30A)

B

Gasoline Vehicles

2

Install D/C Cut Fuse (30A) (Original Location)

C

Hybrid Vehicles

© 2022 Toyota Motor Sales, USA

T-SB-0100-22

November 22, 2022

Page 5 of 10

2023 Corolla Cross and Corolla Cross HV Pre-Delivery Service (PDS)
Head Unit System Reset

Prior to selling a Toyota vehicle, please confirm that the welcome screen with language options
appears on the head unit display when ignition is switched to the ON position. There may be
instances where the welcome screen with language options may not properly appear on the
head unit display.
If the welcome screen showing language options is not displayed, complete the following steps:
1.
2.
3.
4.

Select the Settings option (gear icon).
Scroll down and select the Info & Security option.
The System Reset dialogue box will appear. Select Reset to confirm the resetting of system.
Confirm that the welcome screen with language options is now displayed.

Front and Rear Emergency Towing Eyelet Removal and Hole Cover Installation

1. Remove the front AND rear emergency
towing eyelets from the front and rear
bumpers by turning them counterclockwise.

Figure 2.

NOTE
 If it is difficult to loosen the emergency
towing eyelets, use a steel bar.
 Dispose of the removed emergency
towing eyelets.

1

2

1

Front Emergency Towing Eyelet

2

Rear Emergency Towing Eyelet

© 2022 Toyota Motor Sales, USA

T-SB-0100-22

November 22, 2022

Page 6 of 10

2023 Corolla Cross and Corolla Cross HV Pre-Delivery Service (PDS)
Front and Rear Emergency Towing Eyelet Removal and Hole Cover Installation (continued)

2. Install the front AND rear emergency
towing eyelet hole covers, which are stored
in the glove compartment, onto the front
and rear bumpers.

Figure 3.

B

A. Insert the arrow-shaped part “A” of the
front emergency towing eyelet hole
covers into eyelet holes “B” as shown.

1
A

B

A

B. Install the front and rear emergency
towing eyelet hole covers into the holes
of the front bumper.

2

B

3
A

A

Arrow-shaped Part

B

Eyelet Hole

1

Front Emergency Towing Eyelet Hole Cover

2

Rear No. 1 Emergency Towing Eyelet
Hole Cover

3

Rear No. 2 Emergency Towing Eyelet
Hole Cover

© 2022 Toyota Motor Sales, USA

T-SB-0100-22

November 22, 2022

Page 7 of 10

2023 Corolla Cross and Corolla Cross HV Pre-Delivery Service (PDS)
Front License Plate and Mounting Bracket Installation

The front license plate bracket and two self-tapping screws are loaded in the luggage
compartment at the assembly plant. Follow this procedure to install the front license plate bracket
and front license plate in states where it is required by law.
1. Install the bracket rib into area “A” of the grille.
2. Press the front license plate bracket onto the grille until the clips engage.
3. Align the holes on the front license plate bracket with the dimples on the front of the grille.
Figure 4.

A

z

1

A

z

z

1

A

Area A

z

1

© 2022 Toyota Motor Sales, USA

Snap fit

T-SB-0100-22

November 22, 2022

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2023 Corolla Cross and Corolla Cross HV Pre-Delivery Service (PDS)
Front License Plate and Mounting Bracket Installation (continued)

4. Install two self-tapping screws through the
holes on the front license plate, bracket,
and lower grille.

Figure 5.

1

z
2

3

z

1

Self-tapping Screws

2

License Plate

3

Mounting Bracket

© 2022 Toyota Motor Sales, USA

z

T-SB-0100-22

November 22, 2022

Page 9 of 10

2023 Corolla Cross and Corolla Cross HV Pre-Delivery Service (PDS)
Installation of Rubber Body Plugs

1. Confirm the number of plugs in the glove box. If two plugs are present, perform
substep 2A ONLY. If four plugs are present, perform substep 2A AND substep 2B.
2. Install plugs according to the instructions below by confirming the number of plugs in the
glove box.
A. Install two plugs in the rear side member hole or rocker inner hole as shown.
B. Install two plugs in the torque box hole or rocker inner hole as shown.
Figure 6.

1

2

z
6

3

z

5

1

Front Side

2

Rear Side

3

Torque Box Hole or Rocker Inner Hole

4

Rear Side Member Hole or Rocker Inner Hole

5

Rocker Inner

6

Install Plug Here (if Applicable)

z

z

6

z

4

z

z

NOTICE
 The installation of these plugs is required to prevent rust.
 These plugs are stored in the glove box.
 The number of plugs may vary according to production locations in the same
vehicle model.

© 2022 Toyota Motor Sales, USA

T-SB-0100-22

November 22, 2022

Page 10 of 10

2023 Corolla Cross and Corolla Cross HV Pre-Delivery Service (PDS)
Tire Pressure Warning System (TPWS) Initialization

Refer to the applicable Repair Manual for the TPWS initialization procedure. Note the spare tire
does NOT have a TPWS sensor.
NOTE
To adjust the tire pressure correctly when the outside temperature is significantly colder than shop
temperature, perform a Health Check using Techstream and select the compensation tire pressure
checkbox. Compensation pressures will display on the Health Check results screen. Adjust the tire
pressure when the tires are cold.

Dealer Contact Information for Call Dealer Head Unit Function

Refer to the Multimedia System Owner’s Manual to add dealer contact information.

Set Hybrid Radio Feature to OFF

Without a Wi-Fi subscription, the customer will receive a “Subscription Required” pop-up while in
weak broadcast radio signal areas. This pop-up notification may cause confusion to the customer.
Therefore, it is necessary to toggle the Hybrid Radio feature to the OFF position.
1. Turn the engine switch (power switch) to the ON position (ON mode).
2. Navigate the following menus in the head unit: Settings – Sound and Media – Radio –
Hybrid Radio.
3. Ensure the Hybrid Radio feature is set to the OFF position.
NOTE
The Enable Hybrid Radio feature is factory preset to the ON position.

Navigation — Set Date & Time by GPS

Before selling a Toyota vehicle, it is necessary to turn the Set Date & Time by GPS setting to the
ON position.
1. Turn the engine switch (power switch) to the ON position (ON mode).
2. Navigate the following menus in the head unit: Settings – General – Date & Time –
Set date & time by GPS.
3. Ensure the Set Date & Time by GPS function is set to the ON position.

© 2022 Toyota Motor Sales, USA