NHTSA ID Number: 10227733
Manufacturer Communication Number: Recall Notificat
TSB/Document Date: 2022-12-12
Summary
Customer Satisfaction Notification ZA2 Missing Decals
October 2022
Dealer Service Instructions for:
Customer Satisfaction Notification ZA2
Missing Decals
Remedy Available
2022
(LD) Dodge
Charger
NOTE: Some vehicles above may have been identified as not involved in this
campaign and therefore have been excluded from this campaign.
IMPORTANT: Some of the involved vehicles may be in dealer new vehicle
inventory. Dealers should complete this campaign service on these vehicles
before retail delivery. Dealers should also perform this repair on vehicles in used
vehicle inventory and those vehicles in for service. Involved vehicles can be
determined by using the VIP inquiry process.
Subject
The SRT widebody decals on about 26 of the above vehicles may not have been
installed on the hood, roof and decklid/quarter panels during the manufacturing
process.
© Copyright 2022, FCA US LLC, All Rights Reserved
(kka)
Customer Satisfaction Notification ZA2 – Missing Decals
Repair
Install missing decals on roof, decklid and quarter panels.
Section
A. Decal Installation Preparation and Information Page 3.
B. Decklid and Quarter Panel Decal Installation Procedure Page 5.
C. Hood Decal Installation Procedure Page 22.
D. Roof Decal Installation Procedure Page 28.
Parts Information
Part Number
Description
68304217AB
68304218AB
68304219AB
68580766AA
5ZW42RXFAA
Hood Decal
Roof Decal
Decklid Decal
Quarter Panel Decal (Left & Right)
Antenna Base Cover-Black
Tools and Materials Required
Clean lint-free cloth
Pin
Torx T-20
Squeegee
Isopropyl Alcohol&Water 90:10 Spray
Isopropyl Alcohol&Water 25:75 Spray
Soap &Water Spray -3.0mL soap:2.0L water
Heat Gun
Mini Impact Driver &10mm Socket
Flat Screw Driver
Page 2
Customer Satisfaction Notification ZA2 – Missing Decals
Page 3
Service Procedure
A. Decal Installation Preparation and Information
NOTE: Wash hands prior to installation or use alcohol wipe.
• Vehicle and decal temperature should be between 70°F and 90°F.
• Leave vehicle in warm facility for 5 hours after application.
• Advise customer, NOT to wash vehicle for 5 days after installation.
• Apply decals in a dust-free environment
• Use a generous amount of soap/water solution
1. Defect Removal: Remove any dirt nibs or defects in the paint that would result
in objectionable read-through defects after decals are applied.
2. Body Surface: Wipe the body surface to which the decals will be applied with
a clean, lint-free cloth moistened with isopropyl alcohol to remove
contaminants.
3. Alcohol Wipe: Wipe the body surface to which the decals will be applied with
a clean, lint-free cloth moistened with isopropyl alcohol to remove
contaminants.
4. Dry Wipe: Wipe the same body surface as in step 3 with a clean, lint-free cloth
to remove remaining haze.
5. Decal Liner Removal: Lay decal paper liner side up on flat, clean surface.
Slowly remove paper liner in a 180° direction, keeping part as flat as possible.
Avoid finger contact with decal adhesive surface. Spray exposed adhesive and
the surface with the soap &water solution.
6. Decal Positioning: Hold the premask area of the part and position to the body
using paper premask locators. Refer to the following illustration for location
and stripe sequence. Do not pre-adhere decal to vehicle with hands. Keep decal
as flat as possible. Do not allow the adhesive surface to become contaminated
by touching clothing or floor, etc. If the decal does not float into position, add
one to two more drops of liquid dish soap to the wetting solution. Once decal is
in position, spray the premask with the wetting solution. This will allow the
squeegee to glide over the premask easier.
Customer Satisfaction Notification ZA2 – Missing Decals
Page 4
Service Procedure [Continued]
7. Squeegee: Squeegee entire decal with a plastic squeegee. Start at the center and
fan out to the edges using firm, over lapping strokes.
8. Wrap Areas: Any areas that wrap will require the 25% Iso. Alcohol/Water
solution. Spray the adhesive with this solution. Use squeegee to pressurize
wraps. Use heat gun to ensure proper adhesion.
9. Premask Removal: Slowly remove the premask in a 180° direction, 9Flt to
surface). Do not snap it off or remove in a 90° direction, (perpendicular to the
surface). Take extra care in the thin pointed areas. If the decal comes up while
removing the paper premask, there may be too much soap in the wetting
solution or the temperature may be below 70°F. Re-squeegee the entire decal,
then wait a few minutes to allow the adhesive of the decal to increase before
removing premask.
10. Re-Squeegee: Squeegeeing after premask removal may be necessary in certain
areas. Work bubbles out to the nearest edge or user air release tool or pin and
re-squeegee that area to ensure proper adhesion.
11. Inspection: Dry off vehicle and inspect for any remaining bubbles.
12. Post Application: Allow the vehicle to remain in 70°F for at least fifteen
minutes before taking vehicle outside in freezing conditions. Advise customer
not to power wash decal area for 72 hours.
Customer Satisfaction Notification ZA2 – Missing Decals
Page 5
Service Procedure [Continued]
B. Decklid and Quarter Panel Decal Installation Procedure
1. Open the decklid and remove the 4 push pins (Figure 1).
Figure 1 – Decklid Liner
2. Remove the decklid spoiler endcap from the sides by disengaging the 2 clips on
each side (Figure 2).
Figure 2 – End Caps
Customer Satisfaction Notification ZA2 – Missing Decals
Page 6
Service Procedure [Continued]
3. Remove the decklid handle by removing the two screws (Figure 3).
Figure 3 – Decklid Handle
4. Remove the decklid liner (Figure 4).
Figure 4 – Decklid Liner Removal
Customer Satisfaction Notification ZA2 – Missing Decals
Page 7
Service Procedure [Continued]
5. Using a 10mm socket, remove the 1 bolt on each side and2 bolts on the middle
of the decklid (Figure 5).
Figure 5 – Fastener Removal
6. Use a nut driver to disengage the plastic clips on each side (Figure 6).
Figure 6 – Plastic Clip Release
Customer Satisfaction Notification ZA2 – Missing Decals
Page 8
Service Procedure [Continued]
7. With your partner, remove the spoiler. Remove the Mylar tape.
NOTE: Wipe the spoiler with a clean, lint free cloth to remove the residual
water. Then store the spoiler in the trunk (Figure 7).
Figure 7 – Spoiler Removal
8. Identify the bodyline of the quarter panels close to the decklid (Figure 8).
Figure 8 – Decklid Body Lines
Customer Satisfaction Notification ZA2 – Missing Decals
Page 9
Service Procedure [Continued]
9. Wipe the decklid with a clean, lint free cloth to remove any dirt or dust
accumulated on the surface. Spray the decklid with 90% Iso-Water solution and
wipe dry with a clean, lint free cloth (Figure 9).
Figure 9 – Wipe Decklid
10. Spray down the decklid with soap/water solution in the areas where the graphics
will lay (Figure 10).
Figure 10 – Spray Decklid
Customer Satisfaction Notification ZA2 – Missing Decals
Page 10
Service Procedure [Continued]
11. Acquire the decklid graphic and peel off the backing paper from the graphic.
Dispose of backing paper (Figure 11).
Figure 11 – Remove Backing Paper
12. Spray down the back of the graphic thoroughly with soap/water solution
till the graphic is soaked (Figure 12).
Figure 12 – Spray Solution
Customer Satisfaction Notification ZA2 – Missing Decals
Page 11
Service Procedure [Continued]
13. Lay the graphic over the decklid. Align the lower edge of the graphic with the
bodyline on the quarter panels. Ensure there is equal overlap on the left and
right side of the decklid (Figure 13).
Figure 13 - Bodylines
14. Squeegee down the center line of the graphic prior to squeegeeing the
sides. This will secure the graphic in place, preventing it to slip. With the
graphic now locked in place through the center, both sides can be worked
on separately (Figure 14).
Figure 14 – Squeegee Directions
Customer Satisfaction Notification ZA2 – Missing Decals
Page 12
Service Procedure [Continued]
15. Spray under the side edges with 25% Isopropyl solution. Then continue to
adhere the graphic out towards the edges till complete (Figure 15).
Figure 15 – Outer Edges
16. Carefully peel the carrier/pre-mask from the back of the graphic with 180° angle
(Figure 16).
Figure 15 – Pre-mask Removal
Customer Satisfaction Notification ZA2 – Missing Decals
Page 13
Service Procedure [Continued]
17. Use squeegee to press down any raised edges.
18. Open the decklid and wrap the graphic around the lip of the decklid (Figure 16).
Figure 16 – Decklid Lip
19. Apply heat to the side edges as required to set the graphic. The heat gun should
be on a low setting at approximate (recommended) distance of 4”. Ensure that
the graphic is not overheated (Figure 17).
Figure 17 – Appling Heat to Edges
Customer Satisfaction Notification ZA2 – Missing Decals
Page 14
Service Procedure [Continued]
20. Wipe the driver side quarter panel with a clean, lint-free cloth to remove
any dirt or dust accumulated on the surface. Spray the quarter panels with
90% Iso-Water Solution and wipe dry with a clean, lint-free cloth
(Figure 18).
Figure 18 - Wipe
21. Spray down the quarter panel with soap\water solution in the areas where the
graphic will lay.
Figure 19 - Spray
Customer Satisfaction Notification ZA2 – Missing Decals
Page 15
Service Procedure [Continued]
22. Acquire the upper quarter panel graphic and peel off the backing paper from the
graphic. Dispose the backing paper (Figure 20).
Figure 20 – Remove Backing Paper
23. Spray down the back of the graphic thoroughly with soap/water solution till the
graphic is soaked (Figure 21).
Figure 21 – Spray Graphic
Customer Satisfaction Notification ZA2 – Missing Decals
Page 16
Service Procedure [Continued]
24. Lay the upper quarter panel graphic over the quarter panel. Align the edges
of the quarter panel graphic with the edges of decklid graphic. Also, align
the corner cutouts on the carrier with the edge of the quarter panel
(Figure 22).
Figure 22 – Graphic Layout
25. Spray down the carrier thoroughly with soap/water solution (Figure 23).
Figure 23 – Spray Decal
Customer Satisfaction Notification ZA2 – Missing Decals
Page 17
Service Procedure [Continued]
26. Squeegee down the center line of the graphic prior to squeegeeing the sides.
This will secure the graphic in place, preventing it to slip (Figure 24).
Figure 24 – Squeegee Graphic
27. Spray under the edges with 25% Isopropyl solution. Continue to adhere the
graphic out towards the edges till complete (Figure 25).
Figure 25 – Spray Edges
Customer Satisfaction Notification ZA2 – Missing Decals
Page 18
Service Procedure [Continued]
28. Carefully peel back the carrier/premask from the graphic with 180-degree
angle. Use the squeegee to press down any raised edges (Figure 26).
Figure 26 – Remove Premask
29. Open the decklid and wrap the graphic around the lip of the quarter panel
(Figure 27).
Figure 27 – Decklid Opening
Customer Satisfaction Notification ZA2 – Missing Decals
Page 19
Service Procedure [Continued]
30. Apply heat to the side edges as required to set the graphic. The heat gun should
be on a low setting at approximate (recommended) distance of 4”. Ensure that
the graphic is not overheated (Figure 28).
31. Acquire the lower quarter panel
graphic and peel off the backing
paper from the graphic. Dispose
the backing paper.
32. Spray down the back of the
graphic thoroughly with
soap/water solution till the
graphic is soaked.
Figure 28 – Apply Heat
33. Lay the lower quarter panel graphic over the lower quarter panel. Align the
upper edges of the graphic with the edges of the upper panel graphic. The lower
graphic overlaps 1mm the upper quarter panel. Ensure that the graphics is
aligned in a parallel manner with the rear bumper (Figure 29).
Figure 29 – Lower Quarter Panel Graphic
Customer Satisfaction Notification ZA2 – Missing Decals
Page 20
Service Procedure [Continued]
34. Spray down the carrier thoroughly with soap/water solution.
35. Squeegee down the center line of the graphic prior to squeegeeing the sides.
This will secure the graphic in place, preventing it to slip (Figure 30).
36. Spray under the edges with 25%
isopropyl solution. Continue to
adhere the graphic out towards the
edges till complete.
Figure 30 - Squeegee
37. Carefully peel the carrier/premask from the back of the graphic with 180-degree
angle. Use the squeegee to press down any raised edges (Figure 31).
38. Run the squeegee along the
overlap to squeeze out any
remaining water. Post heat the
overlap.
39. Repeat step 20 to 38 for the other
side quarter panel.
Figure 31 – Peel Premask
Customer Satisfaction Notification ZA2 – Missing Decals
Page 21
Service Procedure [Continued]
40. After the graphic is applied, acquire the heat gun and apply heat to the surface
of the graphics. The heat gun should be on a low setting at approximate
(recommended) distance of 8”. Ensure that the graphics are not overheated.
41. Spray the decklid with 90% ISO-water solution in the areas where the spoiler
will mount and wipe dry with a clean, lint free cloth.
42. Acquire the spoiler and add new pieces of two-sided tape in red highlighted
areas (Figure 32).
43. Position and align the center pin,
bolts, and outboard clips on the
spoiler through the holes in the
decklid.
44. Apply pressure on the spoiler to seat
the retainer clips.
45. Open the decklid.
46. Install the fasteners and tighten nuts
and bolts to secure the spoiler to 6.0
+ 1.0 N∙m.
Figure 32 – Tape Installation
47. If the bubble appears immediately after the graphic installation, then the
installer must remove the bubble immediately with a squeegee. However, if the
bubble is noticed after this time, then the following steps must be taken to
remove the bubble.
•
•
•
•
•
•
With a squeegee, concentrate the bubble in one place.
Acquire the air release tool.
Poke the bubble at a 45-degree angle.
Ensure not to reach the vehicle paint.
Release the trapped water.
Simply push down on the bubble with your finger and smooth it out.
Customer Satisfaction Notification ZA2 – Missing Decals
Page 22
Service Procedure [Continued]
C. Hood Decal Installation Procedure
1. Measure down from rear corner of hood of the drivers side and place tape at 6”.
Measure over from tape and place tape 16 7/8” (Figure 33).
Figure 33 – Hood Measurement
2. Repeat on Passengers side.
3. Wipe the hood with a clean, lint-free cloth to remove any dirt or dust
accumulated on the surface. Spray the hood with 90% ISO-Water Solution and
wipe dry with a clean lint-free cloth.
4. Spray down the hood with soap/water solution in the areas where the graphic
will lay.
Customer Satisfaction Notification ZA2 – Missing Decals
Page 23
Service Procedure [Continued]
5. Acquire the hood graphic and peel off the backing paper form the graphic.
Dispose the backing paper (Figure 34).
Figure 34 – Remove Backing Paper
6. Spray down the back of the graphic thoroughly with soap/water solution till the
graphic is soaked (Figure 35).
Figure 35 – Hood Decal Prep
Customer Satisfaction Notification ZA2 – Missing Decals
Page 24
Service Procedure [Continued]
7. Lay the graphic over the hood. Position the graphic cross-car by aligning the
edge of the backing paper alignment features against the back edge of the hood.
Ensure the graphic is centered and straight as displayed above. Use masking
tape as centering guide (Figure 36).
Figure 36 – Hood Decal Position
8. Spray down the carrier thoroughly with soap/water solution (Figure 37).
Figure 37 – Spray Hood Decal
Customer Satisfaction Notification ZA2 – Missing Decals
Page 25
Service Procedure [Continued]
9. Squeegee down the center line of the graphic prior to squeegeeing the sides.
This will secure the graphic in place, preventing it to slip (Figure 38).
10. With the graphic now locked
in place through the center,
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TSB/Document ID: Recall Notificat
Replacement Service Bulletin Number:
MFR Communication Date: 2022-10-25
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
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