both sides can be worked on
separately.

Figure 38 – Squeegee Directions

11. Spray under the edges with 25% isopropyl solution. Continue to adhere the
graphic out towards the edges till complete (Figure 39).

NOTE: Continue to adhere the
graphic out towards the edges
till complete.

Figure 39 – Hood Edge

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Service Procedure [Continued]
12. Carefully peel the carrier/pre-mask from the back of the graphic with 180degree angle. Use the squeegee to press down any raised edges (Figure 40).

Figure 40 – Pre-mask Removal

13. Wrap the graphic around the lip of the hood. The graphic should roll over the
lip wrinkle free (Figure 41).

Figure 41 - Hood

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Service Procedure [Continued]
14. Apply heat to the rear edge as required to set the graphic. The heat gun should
be on a low setting at approx. distance of 4”. Ensure that the graphic is not
overheated (Figure 42).

Figure 42 – Underside of Hood

15. After the graphic is applied, acquire the heat gun and apply heat to the surface
of the graphics. The heat gun should be on a low setting at approx. distance of
8”. Ensure that the graphic is not overheated (Figure 43).

Figure 43 – Hood Decal Installed

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Service Procedure [Continued]
D. Roof Decal Installation Procedure.
1. Gently pull down the rear of the head liner to disengage the 3 clips (Figure 44).

Figure 44 – Head Liner Clip Removal

2. Disconnect the 2 electrical connectors (Figure 45).

Figure 45 – Electrical Connectors

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Service Procedure [Continued]
3. Use 10mm socket to remove the mounting bolt securing the antenna (Figure 46).

Figure 46 – Antenna Bolt

4. Depress one of the retaining tabs on the antenna. Push up the one side of the
antenna connector through the roof panel. Depress the other side of the
connector and remove the antenna (Figure 47).

Figure 47 – Antenna Removed

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Service Procedure [Continued]
5. Wipe the roof with a cloth to remove any dirt or dust accumulated on the
surface. Spray the roof with 90% ISO-Water Solution and wipe dry with a clean
lint-free cloth. Using a squeegee covered by lint-free cloth, thoroughly wipe
clean and dry the gap between the roof edges and the windshield seals.
6. Spray down the entire roof with soap/water solution.
7. With a partner, acquire the roof graphic and peel off the backing paper from the
graphic. Dispose the backing paper.
8. Spray down the back of the roof graphic thoroughly with soap/water solution.
9. With a partner, carefully place
the graphic on the roof and lay
it evenly over the roof surface
(Figure 48).
10. With a partner, pull on all
edges to remove the bulk of
the wrinkles. Pull the edges to
create tension and then pull
down so the graphic adheres to
the roof edges. Work around
the vehicle until the graphic is
relatively smooth. Ensure there
is equal overlap on the left and
right side of the roof
(Figure 49).

Figure 48 – Roof Decal Installation

Figure 49 – Pulling on Edges

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Service Procedure [Continued]
11. Spray down the graphic thoroughly with soap/water solution (Figure 50).

12. Use a squeegee to lock a strip of
the graphic down the middle of
the roof. This will hold the
graphic in place.

Figure 50 – Spray Roof Decal

13. With the graphic now locked in place through the center, both sides can be
worked on separately. Continue to pull and lay down the graphic to remove as
much wrinkles as possible. The goal is to have the graphic pulled tight and
“tenting” across the ditch at the sides of the roof.
14. Spray under the edge with 25:75% ISO/Water solution. Continue to adhere the
graphic out towards the edges till complete (Figure 51).

Figure 51 – Roof Edges

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Service Procedure [Continued]
15. Work the graphic by quadrants sweeping the squeegee from the center toward
the edges. Don’t progress to the next quadrant till the first is complete
(Figure 52).

16. Continue adhering the
graphic toward the corner of
the roof pane. Upon
completion
of
the
quadrants,
the
graphic
should be fully adhered
with no wrinkles on the
graphic or the ridge to the
sides of the roof
Figure 52 – Squeegee Roof Decal

17. Starting with one roof edge, run your squeegee over the gap to fully adhere the
vinyl to the roof panel edge and the ridge. The graphic should be fully adhered
with no wrinkles on the graphic. The graphic should be tented across the roof
ditch and ready for edge cutting (Figure 53).

18. Trim excess graphic
according to specifications.

Figure 53 – Roof Edge

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Service Procedure [Continued]
19. Carefully pull away the scrap vinyl. The finished vinyl should have a
continuous uniform edge without any jagged edges (Figure 54).

Figure 54 – Scrap Vinyl

20. While holding the squeegee at an angle, push the squeegee along the trench to
adhere the edge of the cut vinyl. Apply heat to the side edges as required to set
the graphic. The heat gun should be on a low setting at approx. distance of 4”.
Ensure that the graphic is not overheated (Figure 55).

Figure 55 – Apply Heat

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Service Procedure [Continued]
21. Repeat steps 19-22 for opposite side.
22. Use a sharp X-Acto blade to trim the front of the graphic. Starting in the middle
of the graphic, gently cut using the window edge as a guide (Figure 56).

23. Carefully pull away the
scrap vinyl.
Figure 56 – Trimming

24. Insert edge guide between the window seal and the roof edge. This will create a
gap for the graphic to be “wrapped” into, use a squeegee to push the graphic
under a window seal (Figure 57).

25. Repeat steps 22-24 for the
other window seal.

Figure 57 – Edge Guide

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Service Procedure [Continued]
26. Do not tuck in the roof graphic on the corners. Apply heat to the corner as
required to set the graphic. The heat gun should be on a low setting and applied
at approx. distance of 4”. Ensure the graphic is not overheated (Figure 58).

27. Cut a small “X” into the vinyl
over the antenna hole.

Figure 58 – Heat Gun

28. Use your finger to roll the vinyl over the antenna hole. Apply heat to vinyl
around the antenna hole to set the graphic. The heat gun should be on a low
setting at approx. distance of 4”. Ensure that the graphic is not overheated
(Figure 59).

Figure 59 – Antenna Hole

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Service Procedure [Continued]
29. Place the antenna over the roof panel hole and push in till both retaining tabs
lock. Secure the mounting fastener with the 10mm wrench. Tighten to 9±1N∙m
make the electrical connection. Ensure the connector locks (Figure 60).

Figure 60 – Antenna Installation

30. Re-secure the headliner by pushing up and re-engaging the 3 clips (Figure 61).

31. Open the sunroof completely. Then
restrain the sunroof deflector with
two plastic clips or squeegee
(Figure 62).

Figure 61 - Clips

Figure 62 - Sunroof

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Service Procedure [Continued]
32. After roof graphic installation run your finger over the lip of the sunroof to
create an edge for the tool to run along (Figure 63).

Figure 63 – Sunroof Lip

33. Make sure the blade is facing the right direction and the tool rest firmly against
the roof panel (Figure 64).

Figure 64 - Cutting

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Service Procedure [Continued]
34. Cut out the sunroof opening by running the tool along the lip of the sunroof
opening. The other operator will have to hold and keep tension on the vinyl
while the other half of the cut is made (Figure 65).

35. The result should be an even
uniform width of free vinyl around
the sunroof opening.
NOTE: After completing the roof
graphic installation, wait at least 1
hour for the graphic to dry before
continuing with the following steps.
Wait time at least 1 hour to tuck the
sunroof decal is recommended but
not required and depends on the
indoor temperature and humidity.

Figure 65 – Sunroof Cut Out

36. Starting with the corners, use your finger to massage the vinyl back and forth
while slowly moving down the lip. The vinyl should roll over the lip wrinkle
free. Complete all four corners before proceeding to the next step (Figure 66).

37. Use your finger to roll the remaining
vinyl over the lip of the sunroof.

38. Use your finger to roll the remaining
vinyl under the lip along the edge of
the sunroof opening.

Figure 66 – Sunroof Corners

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Service Procedure [Continued]
39. The finished sunroof opening should be consistent and wrinkle-free. No body
color should be visible anywhere on the lip of the sunroof opening. Remove
plastic clips.
40. Apply heat to vinyl around the sunroof lip to set the graphic. The heat gun
should be on a low setting at approx. distance of 4”. Ensure that the graphic is
not overheated (Figure 67).
41. After the graphic is applied,
acquire the heat gun and
apply heat to the surface of
the graphics. The heat gun
should be on a low setting at
approx. distance of 8”.
Ensure that the graphic is
not overheated.

Figure 67 – Sunroof Opening

42. If the bubble appears immediately after the graphic installation, then the
installer must remove the bubble immediately with a squeegee. However, if the
bubble is noticed after this time, then the following steps must be taken to
remove the bubble.

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Page 40

Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid
will be used by FCA to record Customer Satisfaction Notification service
completions and provide dealer payments.
Use the following labor operation numbers and time allowances:
Labor Operation
Number

Time
Allowance

Inspect for missing decals

23-ZA-21-81

0.0 hours

Related Operation Number
Install Hood Decal

23-ZA-21-50

0.5 hours

Install Quarter Panel Decal (Right)

23-ZA-21-51

0.4 hours

Install Quarter Panel Decal (Left)

23-ZA-21-52

0.4 hours

Install Decklid Decal

23-ZA-21-53

0.7 hours

Install Roof Decal

23-ZA-21-54

0.8 hours

NOTE: See the Warranty Administration Manual, Recall Claim Processing
Section, for complete claim processing instructions.

Dealer Notification
To view this notification on DealerCONNECT, select “Global Recall System” on
the Service tab, then click on the description of this notification.

Owner Notification and Service Scheduling
All involved vehicle owners known to FCA are being notified of the service
requirement by mail. They are requested to schedule appointments for this service
with their dealers. A generic copy of the owner letter is attached.

Customer Satisfaction Notification ZA2 – Missing Decals

Page 41

Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner’s name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim
submission.
To use this system, click on the “Service” tab and then click on “Global Recall
System.” Your dealer’s VIN list for each campaign displayed can be sorted by:
those vehicles that were unsold at campaign launch, those with a phone number,
city, zip code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail
delivery. Dealers should also use the VIN list to follow up with all owners to
schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was
obtained from the Department of Motor Vehicles of various states. Use of this information is
permitted for this notification only and is strictly prohibited from all other use.

Additional Information
If you have any questions or need assistance in completing this action, please
contact your Service and Parts District Manager.
Customer Service / Field Operations
FCA US LLC

This notice applies to your vehicle,

CUSTOMER SATISFACTION NOTIFICATION
Missing Decals

[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX

ZA2

LOGO

VEHICLE PICTURE

Dear [Name],
At FCA US LLC, we recognize that the success of our business depends on the satisfaction of
our customers. We are constantly monitoring the quality of our products and looking for
opportunities to improve our vehicles even after they are sold. Because your long-term
satisfaction is important to us, we are contacting you on important improvements we would
like to make to your vehicle [1]. This will be done at no charge to you.
We are recommending the following improvements be performed on certain [2022 Model
Year (LD) Dodge Charger] vehicles.
WHY DOES MY VEHICLE NEED ATTENTION?
The decals on your vehicle may not have been installed on the hood, roof, and decklid/quarter
panels during the manufacturing process.

YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler /
Dodge / Jeep® / RAM Dealership
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent
can
confirm
part
availability and help schedule an
appointment
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.

QR Code

HOW DO I RESOLVE THIS CUSTOMER SATISFACTION NOTIFICATION?
FCA US will install your vehicle’s missing decals free of charge (parts and labor) or you may
choose to receive a refund for the decals by contacting our Customer Care Team at 1-800-8531403.
The estimated decal install time is 3 hours. In addition, your dealer will require your vehicle
for proper check-in, preparation, and check-out during your visit, which may require more
time. Your time is important to us, so we recommend that you schedule a service appointment
to minimize your inconvenience. Please bring this letter with you to your dealership.
TO SCHEDULE YOUR FREE INSTALL,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
WHAT IF I ALREADY PAID TO HAVE THIS INSTALL COMPLETED?
If you have already noticed the missing decals and have paid to have them installed, you may
visit www.fcarecallreimbursement.com to submit your reimbursement request online. [2]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days.
We apologize for any inconvenience, but are sincerely concerned about your satisfaction.
Thank you for your attention to this important matter.

Get access to recall notifications,
locate your nearest dealer, and more
through this website or Mopar
Owner’s Companion App. You will be
asked to provide your Vehicle
Identification Number (VIN) to
protect and verify your identity.
DEALERSHIP INSTRUCTIONS
Please reference CSN ZA2.

Customer Assistance/Field Operations
FCA US LLC

Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 218004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.