NHTSA ID Number: 10227731
Manufacturer Communication Number: Recall Notificat
TSB/Document Date: 2022-12-12
Summary
Customer Satisfaction Notification Z91 Telematics Box Module
October 2022
Dealer Service Instructions for:
Customer Satisfaction Notification Z91
Telematics Box Module
Remedy Available
2022 (DT) Ram
1500 Pickup
NOTE: This recall applies only to the above vehicles equipped with sales code
RDG = Global Telematics Box Module.
NOTE: Some vehicles above may have been identified as not involved in this
campaign and therefore have been excluded from this campaign.
IMPORTANT: Some of the involved vehicles may be in dealer new vehicle
inventory. Dealers should complete this campaign service on these vehicles
before retail delivery. Dealers should also perform this repair on vehicles in used
vehicle inventory and those vehicles in for service. Involved vehicles can be
determined by using the VIP inquiry process.
Subject
The Telematics Box Module (TBM) on about 26 of the above vehicles may be the
incorrect TBM for the vehicle. This may result in inoperative Uconnect
connectivity features such as the SOS Button, Roadside Assistance, Stolen Vehicle
Assistance, or Remote Operations and a message displayed on the radio “Uconnect
box requires service. Please visit an authorized dealer”.
Repair
Replace the telematics box module.
© Copyright 2022, FCA
US LLC, All Rights Reserved
(tdb)
Customer Satisfaction Notification Z91
Telematics Box Module
Parts Information
Part Number
Description
68541933AD
Telematics Module
Parts Return
No parts return required for this campaign.
Render the TBM unusable and discard.
Special Tools
The following special tools are required to perform this repair:
➢ NPN
wiTECH MicroPod II or MDP device
➢ NPN
Laptop Computer
➢ NPN
wiTECH Software
Page 2
Customer Satisfaction Notification Z91
Telematics Box Module
Page 3
Service Procedure
NOTE: The Global Telematics Box
Module (TBM2) is mounted on a
bracket which is bolted to the
Instrument Panel (IP) carrier
next
to the passenger airbag (Figure 1).
1. Adjust the front seats to their full
rearward position for easiest access
to the Instrument Panel (IP).
2. Open the hood.
3. Disconnect the Intelligent Battery
Sensor
(IBS) wire
harness
electrical connector (Figure 2).
Figure 1 – TBM2 Location
4. Remove the M8 nut from the IBS
and remove the battery negative
cable eyelet from the IBS then
isolate the negative battery cable
(Figure 2).
CAUTION: If the battery
negative cables are not isolated it
will result in the system still
having a battery connection and
a potential for deployment of the
air bags.
5. Wait two minutes for the SRS
capacitor to discharge before
continuing.
IBS
IBS CONNECTOR
NEGATIVE CABLE
M8 NUT
Figure 2 – Battery Ground Terminal and
Intelligent Battery Sensor
Customer Satisfaction Notification Z91
Telematics Box Module
Page 4
Service Procedure [Continued]
CAUTION: DO NOT pry
against the face of the radio, or
passenger side/ignition switch
bezel applique surfaces. Only
pry on the OUTER perimeter of
the bezel.
6. Remove the upper center bezel tray
liner (1) (Figure 3).
7. Remove the fasteners (2) from the
upper tray (Figure 3).
Figure 3 – Center Bezel Tray
8. Firmly grasp the sides of the IP
center bezel (1) by hand, disengage
the retainer clips that secure the IP
center bezel to the IP (Figure 4).
NOTE: Mark the wire harness
connectors when disconnecting,
to avoid cross-connecting any
connectors.
Figure 4 – IP Center Bezel
9. Disconnect
connectors.
the
harness
Customer Satisfaction Notification Z91
Telematics Box Module
Page 5
Service Procedure [Continued]
10. Open the lower glovebox door then
remove the right side IP closeout
(1) (Figure 5).
Figure 5 – Right Side IP Closeout
11. Open the upper glovebox door then
using a trim stick or equivalent,
remove the instrument panel mid
trim panel (1) (Figure 6).
Figure 6 – IP Mid Trim Panel
Customer Satisfaction Notification Z91
Telematics Box Module
Page 6
Service Procedure [Continued]
12. Using a trim stick or equivalent,
release the three push retainers (1)
from the right side IP lower
closeout panel (Figure 7).
13. If equipped, disconnect the floor
lamp
electrical
connector
(Figure 7).
14. Remove the IP lower closeout
panel (Figure 7).
Figure 7 – IP Lower Closeout
Customer Satisfaction Notification Z91
Telematics Box Module
Page 7
Service Procedure [Continued]
15. Remove the four screws (1)
securing the glove box (Figure 8).
Figure 8 – Glove Box Screws
16. Carefully release the glove box
retaining clips (2) then disconnect
the wire harness connector (3)
(Figure 9).
17. Remove the glove box from the
instrument panel (Figure 9).
Figure 9 – Glove Box
Customer Satisfaction Notification Z91
Telematics Box Module
Page 8
Service Procedure [Continued]
CAUTION: Take the proper
precautions to protect the
instrument panel from cosmetic
damage.
18. Using a trim stick or equivalent,
remove the right side air outlet
vent (1) (Figure 10).
Figure 10 – Right Side Air Outlet Vent
19. Remove the antenna to instrument
panel fasteners (1) then position
the antenna (2) aside (Figure 11).
Figure 11 – Antenna
Customer Satisfaction Notification Z91
Telematics Box Module
Page 9
Service Procedure [Continued]
20. Reaching through the lower glove
box opening, remove the two
fasteners (1) located at the rear of
the upper glove box (Figure 12).
Figure 12 – Glove Box Opening
21. Remove the seven fasteners (1)
securing the upper glove box
(Figure 13).
NOTE: One fastener is located in
the vent outlet opening.
Figure 13 – Upper Glove Box
Customer Satisfaction Notification Z91
Telematics Box Module
Page 10
Service Procedure [Continued]
22. Partially remove the upper glove
box and disconnect the upper glove
box lamp wire harness connector
(1) (Figure 14).
Figure 14 – Upper Glove Box Lamp
23. Remove the upper glove box (1)
from the vehicle (Figure 15).
Figure 15 – Upper Glove Box
24. Remove the four screws (1)
securing the radio (2) then position
the radio aside (Figure 16).
Figure 16 – Radio
Customer Satisfaction Notification Z91
Telematics Box Module
Page 11
Service Procedure [Continued]
25. Remove the two screws (1) from
the telematics module bracket
(Figure 17).
Figure 17 – Telematics Module
26. Lower the telematics module to
disconnect the wire harness
connectors (1, 2, 3). Then remove
the telematics module, and if
equipped, Long Term Evolution 2
(LTE2) antenna, Global Position
System (GPS) antenna and the
telematics module bracket through
the glove box opening (Figure 18).
Figure 18 – Telematics Module
Customer Satisfaction Notification Z91
Telematics Box Module
Page 12
Service Procedure [Continued]
27. If equipped, disconnect the GPS
antenna cable (2) from the
telematics module (1) (Figure 19).
28. If equipped, disconnect the LTE2
antenna cable (3) from the
telematics module (1) (Figure 19).
29. Remove the three screws (4) then
remove the telematics module (1)
from
the
module
bracket
(Figure 20).
30. Obtain the new telematics module.
Render the old module unusable
and discard.
Figure 19 – Telematics Module
31. Position the NEW telematics
module (1) on the bracket then
install the three screws (4) and
tighten securely (Figure 20).
32. If equipped, connect the LTE2
antenna cable (3) to the telematics
module (1) (Figure 19).
33. If equipped, connect the GPS
antenna cable (2) to the telematics
module (1) (Figure 19).
Figure 20 – Telematics Module
Customer Satisfaction Notification Z91
Telematics Box Module
Page 13
Service Procedure [Continued]
34. Install the telematics module and if equipped, the LTE2 antenna, GPS antenna
and bracket through the IP glove box opening (Figure 18).
35. Connect all the wire harness connectors to the telematics module (Figure 18).
36. Position the telematics module (2) to the IP reinforcement bar, then install the
two screws (1) securing the telematics module bracket and tighten securely
(Figure 17).
37. Position the radio (2) then install the four screws (1) and tighten securely
(Figure 16).
38. Position the upper glove box (1) near to the mounting location in the vehicle
(Figure 15).
39. Connect the storage bin light wire harness connector (1) (Figure 14).
40. Fully seat the upper glove box to the instrument panel then install and securely
tighten the seven upper glove box fasteners (1) (Figure 13).
41. Reaching through the lower glove box opening, install the two upper glove box
fasteners (1) at the rear of upper glove box and tighten securely (Figure 12).
42. Position the antenna onto the instrument panel then install and securely tighten
the antenna to instrument panel fasteners (2) (Figure 11).
43. Position the air outlet vent (1) to the instrument cluster bezel and engage the
retaining clips. Be certain the retainers are fully engaged (Figure 10).
44. Connect the wire harness connector (3) while positioning the glove box to the
instrument panel, fully seating retaining clips (2) (Figure 9).
45. Install the four mounting screws (1) and tighten securely (Figure 8).
Customer Satisfaction Notification Z91
Telematics Box Module
Page 14
Service Procedure [Continued]
46. Position the instrument panel lower closeout panel and if equipped, connect the
floor lamp electrical connector (Figure 7).
47. Install the instrument panel lower closeout panel push retainers (1) (Figure 7).
48. Install the mid trim panel (1) (Figure 6).
49. Install the right side instrument panel closeout (1) (Figure 5).
50. Position the instrument panel center bezel near the instrument panel and
connect the wire harness connector.
51. Install the instrument panel center bezel (1) to the instrument panel and fully
engage the retainer clips (Figure 4).
52. Install and securely tighten the fasteners (1) to the upper tray (Figure 3).
53. Install the upper center bezel tray liner (Figure 3).
54. Install the battery negative cable eyelet to the IBS stud and secure using the nut.
Tighten the nut to 7 N·m (62 in. lbs.) (Figure 2).
NOTE: Overtightening of the nut connecting the negative cable to the IBS
will cause damage to the IBS or break the stud for the nut.
55. Connect the IBS wire harness connector (Figure 2).
NOTE: The wiTECH scan tool must be used to perform this Campaign.
The wiTECH software is required to be at the latest release level before
performing this procedure.
Customer Satisfaction Notification Z91
Telematics Box Module
Page 15
Service Procedure [Continued]
56. Open the hood. Install a battery charger and verify that the charging rate
provides 13.0 to 13.5 volts. Do not allow the charger to time out during the
flash process. Set the battery charger timer (if so equipped) to continuous
charge.
NOTE: Use an accurate stand-alone voltmeter. The battery charger volt
meter may not be sufficiently accurate. Voltages outside of the specified
range will cause an unsuccessful flash. If voltage reading is too high, apply
an electrical load by activating the park or headlamps and/or HVAC
blower motor to lower the voltage.
57. Connect the wiTECH micro pod II or MDP device to the vehicle data link
connector.
58. Place the ignition in the “RUN” position.
NOTE: An error message “Uconnect Box Requires Service” may be
displayed on the radio screen, and several DTCs may be present, this is to
be expected until the telematics module is properly programmed.
59. Open the wiTECH 2.0 website.
60. Enter your “User id” and “Password” and your “Dealer Code”, then select
“Sign In” at the bottom of the screen. Click “Accept”.
61. From the “Vehicle Selection” screen, select the vehicle to be updated.
62. Select the “TBM2” icon from the topology screen.
63. Navigate to the “Misc. Functions” menu and run the “TBM Replacement
Routine”.
64. Click “View DTCs”, select “Clear All DTCs”, click “Continue” and then
click “Close”.
Customer Satisfaction Notification Z91
Telematics Box Module
Page 16
Service Procedure [Continued]
65. Place the ignition in the “OFF” position and then remove the wiTECH micro
pod II or MDP device from the vehicle.
66. Remove the battery charger from the vehicle.
67. Close the engine compartment hood and return the vehicle to the customer or
inventory.
Customer Satisfaction Notification Z91
Telematics Box Module
Page 17
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid
will be used by FCA to record Customer Satisfaction Notification service
completions and provide dealer payments.
Use the following labor operation number and time allowance:
Replace Telematics Box Module
Labor Operation
Number
Time
Allowance
08-Z9-11-82
0.9 hours
Add the cost of the campaign parts package plus applicable dealer allowance to
your claim.
NOTE: See the Warranty Administration Manual, Recall Claim Processing
Section, for complete claim processing instructions.
Dealer Notification
To view this notification on DealerCONNECT, select “Global Recall System” on
the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to FCA
are being notified of the service
requirement by mail. They are requested to schedule appointments for this service
with their dealers. A generic copy of the owner letter is attached.
Customer Satisfaction Notification Z91
Telematics Box Module
Page 18
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner’s name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim
submission.
To use this system, click on the “Service” tab and then click on “Global Recall
System.” Your dealer’s VIN list for each campaign displayed can be sorted by:
those vehicles that were unsold at campaign launch, those with a phone number,
city, zip code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail
delivery. Dealers should also use the VIN list to follow up with all owners to
schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was
obtained from the Department of Motor Vehicles of various states. Use of this information is
permitted for this notification only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please
contact your Service and Parts District Manager.
Customer Service / Field Operations
FCA US LLC
This notice applies to your vehicle,
CUSTOMER SATISFACTION NOTIFICATION
Telematics Box Module
[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX
Z91
LOGO
VEHICLE PICTURE
YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler
/
Dodge
/ Jeep
® / RAM
Dealership
2. Call the FCA
Recall Assistance
Center at 1-800-853-1403. An
agent
can
confirm
part
availability and help schedule an
appointment
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar
Owner’s Companion App.
QR Code
Dear [Name],
At FCA US LLC, we recognize that the success of our business depends on the satisfaction of
our customers. We are constantly monitoring the quality of our products and looking for
opportunities to improve our vehicles even after they are sold. Because your long-term
satisfaction is important to us, we are contacting you on important improvements we would
like to make to your vehicle [1]. This will be done at no charge to you.
We are recommending the following improvements be performed on certain [2022 Model
Year (DT) Ram 1500 Pickup] vehicles.
WHY DOES MY VEHICLE NEED REPAIRS?
The Telematics Box Module (TBM) on your vehicle may be the incorrect TBM for the
vehicle. This may result in inoperative Uconnect connectivity features such as the SOS Button,
Roadside Assistance, Stolen Vehicle Assistance, or Remote Operations and a message
displayed on the radio “Uconnect box requires service. Please visit an authorized dealer”.
HOW DO I RESOLVE THIS CUSTOMER SATISFACTION NOTIFICATION?
FCA
US will repair your vehicle free of charge (parts and labor). To do this, your dealer
will replace the telematics box module. The estimated repair time is one hour. In addition, your
dealer will require your vehicle for proper check-in, preparation, and check-out during your
visit, which may require more time. Your time is important to us, so we recommend that you
schedule a service appointment to minimize your inconvenience. Please bring this letter with
you to your dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER
, DODGE
, JEEP
OR RAM
DEALER TODAY
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [2]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the repair performed.
We apologize for any inconvenience, but are sincerely concerned about your satisfaction.
Thank you for your attention to this important matter.
Get access to recall notifications,
locate your nearest dealer, and more
through this website or Mopar![]()
Owner’s Companion App. You will be
asked to provide your Vehicle
Identification Number (VIN) to
protect and verify your identity.
DEALERSHIP INSTRUCTIONS
Please reference CSN Z91.
Customer Assistance/Field Operations
FCA US LLC
Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371
[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 218004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.
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TSB/Document ID: Recall Notificat
Replacement Service Bulletin Number:
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