October 2022
Dealer Service Instructions for:

Customer Satisfaction Notification Z76
Electric Vehicle Mode Unavailable
Remedy Available
2021

(RU) Chrysler Pacifica PHEV

NOTE: This campaign applies only to the above vehicles equipped with 3.6L
Hybrid Engine (sales code EH3).
NOTE: Some vehicles above may have been identified as not involved in this
campaign and therefore have been excluded from this campaign.
IMPORTANT: Some of the involved vehicles may be in dealer new vehicle
inventory. Dealers should complete this campaign service on these vehicles
before retail delivery. Dealers should also perform this repair on vehicles in used
vehicle inventory and those vehicles in for service. Involved vehicles can be
determined by using the VIP inquiry process.

Subject
The Hybrid Control Processor (HCP) on about 19,820 of the above vehicles may
erroneously set DTC P0E15 (Hybrid-EV Battery Pack Coolant Heater A Control
Performance). When this DTC is set, the Plug-In Hybrid portion of the powertrain
will be inoperative.

Copyright 2022, FCA US LLC, All Rights Reserved (DJT)

Customer Satisfaction Notification Z76
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Page 2

Repair
Reprogram the Hybrid Control Processor (HCP) and Auxiliary Hybrid Control
Processor (AHCP) or also known as Power Inverter Module (PIM) and the
Powertrain Control Module (PCM).

Parts Information
No parts are required to perform this service procedure.

Parts Return
No parts return required for this campaign.

Special Tools
The following special tools are required to perform this repair:
NPN

wiTECH MicroPod II

NPN

Laptop Computer

NPN

wiTECH Software

Customer Satisfaction Notification Z76
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Service Procedure
A. Reprogram the Modules
1. Open the hood and install a battery charger. Verify that the charging rate
provides 13.0 to 13.5 volts. Do not allow the charger to time out during the
flash process. Set the battery charger timer (if so equipped) to continuous
charge.
NOTE: Use an accurate stand-alone voltmeter. The battery charger volt
meter may not be sufficiently accurate. Voltages outside of the specified
range will cause an unsuccessful flash. If voltage reading is too high, apply
an electrical load by activating the park or headlamps and/or HVAC
blower motor to lower the voltage.
2. Connect the wiTECH micro pod II to the vehicle data link connector.
3.

RUN

4. Open the wiTECH 2.0 website.
5.

User id
Sign In

6.

Vehicle Selection

7.

Action Items

8.

Topology

Password

Dealer Code
Accept

Topology
HCP icon.

then select

Customer Satisfaction Notification Z76
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Service Procedure [Continued]
9.

Flash
Part Number

Current Electronic Control Unit (ECU)
New ECU Part Number

Current ECU part Number
Number
Step 13.

New Part

Current ECU part Number
Number
Step 10.

New Part

10. From the flash ECU agreement page, agree to terms by checking the box.
NOTE: This flash procedure requires the ignition to be
-screen prompts.
NOTE: Flashing the HCP also brings the AHCP up to date. Verify that the
part numbers have been updated.
11.

Flash ECU
complete the flash.

12.

and then follow the wiTECH screen instructions to

PCM

13. F
Flash
Part Number

Current Electronic Control Unit (ECU)
New ECU Part Number

Current ECU part Number
Number
Step 20.

New Part

Current ECU part Number
Number
Step 18.

New Part

14. From the flash ECU agreement page, agree to terms by checking the box.

-screen prompts.
15.

Flash ECU
complete the flash.

screen instructions to

Customer Satisfaction Notification Z76
Electric Vehicle Mode Unavailable

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Service Procedure [Continued]
16.

OFF
pod II device from the vehicle.

17. Remove the battery charger from the vehicle.
18. Close the vehicle hood and return the vehicle to the customer.

Complete Proof of Correction Form for California Residents
This campaign is subject to the State of California Registration
Renewal/Emissions Recall Enforcement Program.
Complete a Vehicle
Emission Recall Proof of Correction Form (Form No. 81-016-1053) and supply it
to vehicle owners residing in the state of California for proof that this campaign
has been performed when they renew the vehicle registration.
Process Steps to obtain the California Proof of Correction form:
a.

DealerCONNECT

b.

Service

c.

Publications

ePublishing

d. Sign in using your Dealer Code and Password.
e.

Proof of Correction form

Customer Satisfaction Notification Z76
Electric Vehicle Mode Unavailable

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Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid
will be used by FCA to record Customer Satisfaction Notification service
completions and provide dealer payments.
Use the following labor operation number and time allowance:
Labor Operation
Number

Time
Allowance

Modules, Hybrid Control Processor/
Auxiliary Hybrid Control Processor
(HCP/AHCP), and the Powertrain Control
Module (PCM) Software Level
- Inspect

18-Z7-61-81

0.2 hours

Modules, Hybrid Control Processor/
Auxiliary Hybrid Control Processor
(HCP/AHCP), and the Powertrain Control
Module (PCM) Software Level
- Inspect and Reprogram

18-Z7-61-82

0.5 hours

NOTE: See the Warranty Administration Manual, Recall Claim Processing
Section, for complete claim processing instructions.

Dealer Notification

the Service tab, then click on the description of this notification.

Customer Satisfaction Notification Z76
Electric Vehicle Mode Unavailable

Page 7

Owner Notification and Service Scheduling
All involved vehicle owners known to FCA are being notified of the service
requirement by mail. They are requested to schedule appointments for this service
with their dealers. A generic copy of the owner letter is attached.

Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
Completed vehicles are removed from GRS within several days of repair claim
submission.
To use this system, click on the

tab and then click on
campaign displayed can be sorted by:
those vehicles that were unsold at campaign launch, those with a phone number,
city, zip code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail
delivery. Dealers should also use the VIN list to follow up with all owners to
schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was
obtained from the Department of Motor Vehicles of various states. Use of this information is
permitted for this notification only and is strictly prohibited from all other use.

Additional Information
If you have any questions or need assistance in completing this action, please
contact your Service and Parts District Manager.
Customer Service / Field Operations
FCA US LLC

This notice applies to your vehicle,

CUSTOMER SATISFACTION NOTIFICATION
Electric Vehicle Mode Unavailable

[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX

Z76

Dear [Name],
At FCA US LLC, we recognize that the success of our business depends on the satisfaction of
our customers. We are constantly monitoring the quality of our products and looking for
opportunities to improve our vehicles even after they are sold. Because your long-term
satisfaction is important to us, we are contacting you on important improvements we would
like to make to your vehicle [1]. This will be done at no charge to you.
We are recommending the following improvements be performed on certain [2021 (RU)
Chrysler Pacifica PHEV] vehicles 3.6L Hybrid Engine (sales code EH3).
WHY DOES MY VEHICLE NEED REPAIRS?
The Hybrid Control Processor (HCP) on your vehicle may erroneously set Diagnostic
Trouble Code (DTC) P0E15 (Hybrid-EV Battery Pack Coolant Heater A Control
Performance). When this DTC is set, the Plug-In Hybrid portion of the powertrain will
be inoperative.

YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler /
Dodge / Jeep® / RAM Dealership.
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent
can
confirm
part
availability and help schedule an
appointment
3. Visit recalls.mopar.com, scan the
QR code below, or download the

HOW DO I RESOLVE THIS CUSTOMER SATISFACTION NOTIFICATION?
FCA US will repair your vehicle free of charge (parts and labor). To do this, your dealer will
reprogram the HCP, Auxiliary Hybrid Control Processor (AHCP) and Powertrain Control
Module (PCM). The estimated repair time is 30 minutes. In addition, your dealer will require
your vehicle for proper check-in, preparation, and check-out during your visit, which may
require more time. Your time is important to us, so we recommend that you schedule a service
appointment to minimize your inconvenience. Please bring this letter with you to your
dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
CALIFORNIA RESIDENTS
The State of California requires the completion of this emission recall repair prior to vehicle
registration renewal. Your dealer will provide you with a Vehicle Emission Recall Proof of
Correction Form after the Customer Satisfaction Notification service is performed. Be sure to
save this form since the California Department of Motor Vehicles may require that you supply
it as proof that the Customer Satisfaction Notification has been performed.
In order to ensure your full protection under the emissions warranty provisions, it is
recommended that you have your vehicle serviced as soon as possible. Failure to do so could
be determined as lack of proper maintenance of your (vehicle or engine).

Get access to recall notifications,
locate your nearest dealer, and more
through this website or Mopar
You will be
asked to provide your Vehicle
Identification Number (VIN) to
protect and verify your identity.
DEALERSHIP INSTRUCTIONS
Please reference CSN Z76.

WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [2]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the repair performed.
We apologize for any inconvenience, but are sincerely concerned about your satisfaction.
Thank you for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC

Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 218004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.