NUMBER:
GROUP:
DATE:

23-007-17 REV. C
23 - Body
July 13, 2017

This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.

NOTE: This bulletin only applies to vehicles in the Canadian market and in salt belt states
which include Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland,
Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New
York, Ohio, Pennsylvania, Rhode Island, Vermont, Washington, D.C., West
Virginia and Wisconsin.
THIS BULLETIN SUPERSEDES SERVICE BULLETIN 23-007-17 REV B, DATED MARCH 10,
2017, WHICH SHOULD BE REMOVED FROM YOUR FILES. ALL REVISIONS ARE
HIGHLIGHTED WITH **ASTERISKS** AND INCLUDE A PM SRT PART NUMBER AND
REMOVAL OF SRT PART AVAILABILITY NOTES.
SUBJECT:
Front and Rear Crossmember Corrosion (X69 Warranty Extension)
OVERVIEW:
This bulletin involves inspecting the front and rear crossmembers for perforation/rust through and if
necessary, replacing the crossmember(s).
MODELS:
2008 - 2012

(PM)

Dodge Caliber

2008 - 2012

(MK)

Jeep Compass/Patriot

NOTE: This bulletin applies to vehicles within the following markets/countries: NAFTA.
NOTE: This bulletin applies to vehicles built on or before January 24, 2012 (MDH 0124XX).
SYMPTOM/CONDITION:
Customers may describe a vibration at the steering wheel or may have been informed by a
technician or state vehicle inspection that the front and/or rear crossmember is severely corroded.
If the customer describes the symptom/condition listed above, perform the Diagnostic Procedure.
DIAGNOSIS PROCEDURE:
1. Raise the vehicle on hoist. Refer to the detailed service procedures available in
DealerConnect> TechCONNECT under: Service Info> 04 - Vehicle Quick Reference> Hoisting>
Standard Procedure.

23-007-17 REV. C

-2-

2. NOTE: Any perforation/rust through of either suspension crossmember, regardless of
hole size or area affected, will require crossmember replacement.
Inspect the front and rear crossmembers for perforation/rust through (Fig. 1) . Was perforation/
rust through found on either the front or rear crossmember(s)?
a. YES >>> Continue to the Repair Procedure Step 1.
b. NO >>> Return the vehicle to the customer and advise the customer to return for yearly
inspections until the vehicle reaches 10 years of age.

Fig. 1
Crossmember Needing Replacement
1 - Suspension Crossmember Perforation/Rust Through

PARTS REQUIRED:
Qty.
**1 (AR)

Part No.
CXA9X691AA

Description
Crossmember Front (PM SRT Only)**

1
1
1
1
1
1

CBLTN361AA
CBLTN363AB
CBLTN366AB
CBLTN362AA
CBLTN364AA
CBLTN365AA

Crossmember, Front (PM & MK) (FWD & 4WD)
Crossmember, Rear (PM & MK 4WD)
Crossmember, Rear (PM & MK FWD)
Bolt Kit, Front Crossmember
Bolt Kit, Rear Crossmember
Isolator, Rear Differential Mounting

(AR)
(AR)
(AR)
(AR)
(AR)
(AR)

-3-

23-007-17 REV. C

OPTIONAL PARTS:
Qty.
3 (AR)

Part No.
06505704AA

Description
10 mm Rivnuts - For vehicles with a steel skid
plate

3 (AR)

06104885AA

6 mm Rivnuts - For vehicles with a Plastic
Aero Shield

NOTE: New crossmembers do NOT come with rivnuts.
REPAIR PROCEDURE:
1. Repair procedure involves replacing the front, rear or both crossmember(s):
a. Replace the front crossmember. Refer to the detailed service procedures available in
DealerConnect> TechCONNECT under: Service Info> 13 - Frame and Bumpers>
Frame> Crossmember, Front Suspension> Removal/Installation.
b. Adjust front toe only.
c. Replace the rear crossmember. Refer to the detailed service procedures available in
DealerConnect> TechCONNECT under: Service Info> 13 - Frame and Bumpers> Frame>
Crossmember, Rear Suspension> Removal/Installation.
d. Adjust rear toe only.
POLICY:
Warranty period for crossmember perforation/rust through is extended to 10 years.
Vehicles included in this Service Bulletin applies to U.S. Market (Sales Code YAA) and Canadian
Market (Sales Code YAC). See Warranty Bulletins; U.S. D-17-05 and Canada SAB 2017-04 for
details associated with the warranty extension.
TIME ALLOWANCE:
Labor Operation
No:
13-30-01-9B

13-30-01-9C

13-30-01-9D

13-30-01-9E

Description

Skill Category

Amount

Inspect Front and Rear Suspension
Crossmembers
(2 - Skilled)
Inspect Front and Rear Suspension
Crossmembers, Replace Front Suspension Crossmember
(2 - Skilled)

4 - Chassis

0.2 Hrs.

4 - Chassis

2.6 Hrs.

Inspect Front and Rear Suspension
Crossmembers, Replace Rear Suspension Crossmember
(2 - Skilled)
Inspect and Replace Both Front and
Rear Suspension Crossmembers
(2 - Skilled)

4 - Chassis

3.2 Hrs.

4 - Chassis

4.9 Hrs.

NOTE: LOPs include time for adjusting front and rear toe.

23-007-17 REV. C

-4-

RELATED - OPTIONAL EQUIPMENT:
Labor Operation
No:
13-30-01-9F

Description

Skill Category

Amount

4WD Equipped
(2 - Skilled)

4 - Chassis

0.7 Hrs.

FAILURE CODE:
ZZ

Service Action