TOPIC
K0D Coverage Extension for Boston Region
K0D Coverage Extension for Cincinnati and Chicago Region
K0D is available in New York for 2011-2017 model year vehicles.
K0D is available in New Jersey and Connecticut for 2011-2017 model year vehicles.
K0D is available in CAT region for 2016-2017 model year vehicles.
K0D is available in Boston region for 2016-2017 model year vehicles.
K0D is available in CAT region for 2011 – 2015 model year vehicles.
K0D is available in Boston region for 2011 – 2015 model year vehicles.
K0D is available in Chicago Region for 2011-2017 model year vehicles.

The most recent update will be highlighted with a red box.
Q1:
A1:

What is the condition?
Toyota has received reports regarding Frame Corrosion on 2011 – 2017 model year Tacoma vehicles. In these reports,
customers have indicated that vehicles operated in specific cold climate areas with high road salt usage may exhibit
more-than-normal corrosion to the vehicle’s frame. This condition is unrelated to and separate from normal surface
rust which is commonly found on metallic surfaces after some years of usage and/or exposure to the environment.

Q2:
A2:

What are the “Cold Climate Areas” with high road salt usage covered by this Limited Service Campaign (LSC)?
The following states and the District of Columbia are referred to as the “Cold Climate States”:
District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI,
WV
Q2a:
A2a:

Why are some states contiguous to the Cold Climate States not included?
Only portions of the listed states may exhibit the cold climate and high road salt usage which can cause this
condition. To simplify the administration of this campaign and avoid confusion, Toyota has elected to include
the entire state rather than a portion.

© 2019 Toyota Motor Sales, USA

FAQ Page 1 of 4

Q3:
A3:

What is Toyota going to do?
Toyota will send (in phases consistent with region launch schedule) starting in early November 2019, an owner
notification by first class mail advising owners to make an appointment with their authorized Toyota dealer to inspect
the vehicle frame, and, if applicable, apply Corrosion Resistant Compound (CRC) FREE OF CHARGE. This is REQUIRED
for vehicles to maintain coverage under Customer Support Program (CSP) ZKA, which offers vehicle frame coverage for
12 years from DOFU.
In the rare cases that a vehicle is found to have qualifying frame perforation during inspection, the frame will be
replaced under CSP ZKA. It’s also possible that a frame may be found to have been previously sprayed with CRC during
manufacturing. In this case, no additional spray will be applied to the frame, however, the vehicle may receive
additional frame plugs and will still be covered under the 12 year coverage provided under Customer Support Program
ZKA.
Q3a:
A3a:

How long will this Limited Service Campaign be available?
This Limited Service Campaign will be offered FREE OF CHARGE for a period of two years from the time all
customers have been mailed. See table below with estimated expiration dates and details.
Approximate
UIO

Launch

Cincinnati 2011-2017

40,370

November 7, 2019

December 31, 2021

Chicago 2011-2017

41,280

January 23, 2020

February 29, 2022

Boston 2011-2015

42,434

April 2, 2020

May 31, 2022

Boston 2016-2017

18,979

June 25, 2020

July 31, 2022

CAT 2011-2015

70,320

May 14, 2020

June 30, 2022

CAT 2016-2017

31,412

July 23, 2020

August 31, 2022

Region

Expiration

NJ and CT 2011-2017
27,660
December 16, 2020
January 31, 2023
New York 2011-2017
27,070
March 4, 2021
April 30, 2023
Note: Dealer training by FTS staff will take place prior to launch.
Q3b:
A3b:

Expiration Extension
6 – Month Expiration
Extension – new
expiration June 30,
2022
6 – Month Expiration
Extension – new
expiration August 31,
2022
6 – Month Expiration
Extension – new
expiration November
30, 2022
6 – Month Expiration
Extension – new
expiration January 31,
2023
6 – Month Expiration
Extension – new
expiration December
31, 2022
6 – Month Expiration
Extension – new
expiration February
28, 2023
TBD
TBD

Will CRC application be required to maintain coverage under CSP ZKA?
CRC application, if applicable, is required for affected vehicles to maintain coverage under CSP
ZKA.

© 2019 Toyota Motor Sales, USA

FAQ Page 2 of 4

Q4:
A4:

Which and how many vehicles are covered by this Limited Service Campaign?
There are approximately 302,470 vehicles covered by this Limited Service Campaign.

Q4a:
A4a:
Q5:
A5:

Q6:
A6:

Model Name

Model Year

Production Period

Tacoma

2011 – 2017

Late June 2010 – Early June 2017

Are there any other Lexus/Toyota/Scion vehicles covered by this Limited Service Campaign in the U.S.?
No. There are no other Lexus/Toyota/Scion vehicles covered by this Limited Service Campaign.

What if the vehicle’s frame already exhibits excessive corrosion? Will Toyota perform the CRC application, or will the
vehicle frame be replaced?
Toyota will inspect the vehicle’s frame. If the frame meets specific Inspection Criteria, the CRC will be applied to the
frame. If the frame exhibits significant rust perforation (based upon specific inspection criteria), Toyota will replace the
vehicle’s frame. These repairs, if applicable, will be performed at no charge to the owner of the covered vehicle under
the terms of the Customer Support Program.
Why is Toyota only offering the CRC application to customers whose vehicles are currently registered in the Cold
Climate States?
Toyota is applying the CRC in areas where vehicles may experience or have experienced prolonged exposure to severe
cold climates with high road salt use.
Q6a:
A6a:

How does Toyota determine if a vehicle should be grouped into the cold climate states, and thus responsible
for having the frame sprayed, when available?
Toyota, using the most recent registration or title information available through each state’s Department of
Motor Vehicles, will apply vehicles registered in a cold climate state to LSC K0D.

Q7:
A7:

What if the customer used to live in a Cold Climate State, but now does not?
Application of the Corrosion Resistant Compounds (CRC) will be based on where the subject vehicle is currently
registered and located. Check TIS for applicability for campaign LSC K0D to confirm eligibility. If a customer’s vehicle is
eligible for CRC, but the vehicle is not located in a state approved to apply the CRC, the vehicle would need to be brought
back to an approved state to receive the CRC spray.

Q8:
A8:

What if the customer used to live in a Warm Climate State, but now does not?
Application of the Corrosion Resistant Compounds will be based on where the subject vehicle is currently registered
and located at the launch of LSC K0D. Check TIS for applicability for campaign LSC K0D to confirm eligibility. If a
customer’s vehicle needs to be added to campaign LSC K0D, dealers can submit this request through an internal
website.

Q9:
A9:

What should I do?
Owners of vehicles covered by this LSC should bring their vehicle to a participating Toyota dealer located in one of the
Cold Climate States for which authorization to perform the CRC application has been obtained. Customers may also
contact their local Toyota dealer for additional information.

Q10:
A10:

How long will the repair take?
The repair takes approximately 8 hours. However, depending upon the dealer’s work schedule, it may be necessary to
make the vehicle available for a longer period of time.

© 2019 Toyota Motor Sales, USA

FAQ Page 3 of 4

Q11:
A11:

How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive
registration or title information, based upon the DMV records. Please make sure your registration or title information
is correct.

Q12:
A12:

What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371
Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

© 2019 Toyota Motor Sales, USA

FAQ Page 4 of 4

TOYOTA

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Certain 2011 - 2017 Model Year Tacoma
Frame Corrosion Resistant Compound (CRC) Application
Limited Service Campaign (Remedy Notice)

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[VIN]
Dear Toyota Customer:

At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing efforts to provide
superior customer satisfaction, Toyota is announcing a Limited Service Campaign, which includes your vehicle.
You received this notice because our records, which are based primarily on state registration and title data, indicate that you
are the current owner.
What is the condition?
Toyota has received reports regarding Frame Corrosion on 2011 – 2017 model year Tacoma vehicles. In these reports,
customers have indicated that vehicles operated in specific cold climate areas with high road salt usage may exhibit morethan-normal corrosion to the vehicle’s frame. This condition is unrelated to and separate from normal surface rust which is
commonly found on metallic surfaces after some years of usage and/or exposure to the environment.

What should you do?

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What will Toyota do?
Any authorized Toyota dealer will inspect the vehicle’s frame. If the frame meets specific Inspection Criteria, Corrosion Resistant
Compound (CRC) will be applied to the frame FREE OF CHARGE to you. If the frame exhibits significant rust perforation (based
upon specific inspection criteria), Toyota will replace the vehicle’s frame under Customer Support Program ZKA.

Before you are inconvenienced by this condition, any authorized Toyota dealer will inspect the frame, and if necessary,
apply CRC to the frame FREE OF CHARGE to you.

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Please contact your authorized Toyota dealer to make an appointment to have the frame inspected, and if necessary,
CRC applied. The remedy may take approximately 8 hours. However, depending on the dealer’s work schedule, it may
be necessary to make your vehicle available for a longer period of time. This Limited Service Campaign will be available
until April 30, 2023 and is only available at an authorized Toyota dealer.

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Note: A previous communication was sent to you regarding Customer Support Program ZKA which outlines additional
coverage for replacement of the vehicles frame under certain conditions. If the remedy for this Limited Service
Campaign K0D is not performed by the expiration date listed above, you will not be eligible for the frame replacement
coverage outlined in Customer Support Program ZKA.

Sa

What if you have other questions?
•
•
•

Your local Toyota dealer will be more than happy to answer any of your questions.
For more information on this and other campaigns, please visit www.toyota.com/recall.
If you require further assistance, you may contact the Toyota Customer Experience Center at 1-888-270-9371 Monday
through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

If you would like to update your vehicle ownership or contact information, please visit www.toyota.com/owners. You will need
your full 17-digit Vehicle Identification Number (VIN) to input the new information.

If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.
We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any
inconvenience this condition may have caused you.
Thank you for driving a Toyota.

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TOYOTA MOTOR SALES, U.S.A., INC.

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Sincerely,

TOYOTA
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000

CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM
This form is not applicable for TCUV units.
.

This vehicle is involved in a Limited Service Campaign. At this time, remedy parts are not available, and the
remedy has NOT been performed. I understand that the vehicle will need to be returned to an authorized
Toyota dealer to have the remedy performed at NO CHARGE when the remedy is available.
Customer Signature
Toyota recommends that you register with the Toyota Owners Community at http://www.toyota.com/owners/
and regularly check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to
input your 17-digit Vehicle Identification Number (VIN).
VIN

Campaign Code

Model

Model Year

Customer Information
Customer Name

Customer Email

Customer Address

Home Phone #
Mobile Phone #
Date

Please provide this information so that Toyota or your dealer can notify you when the remedy becomes
available. This information will only be used for campaign communications. If you’d like to update your
preferred contact information in the future, visit www.toyota.com/ownersupdate or contact us at 1-888270-9371.
Dealer Information
Dealer Name/Address

Dealer Code
Dealer Phone Number
Dealer Staff Name
Dealer Staff Signature
© 2019 Toyota Motor Sales, USA – Version 3c