NHTSA ID Number: 10220184
Manufacturer Communication Number: TSB005522
TSB/Document Date: 2022-09-15
Summary
TSB: Some 2020 ? 2022 Highlander and Highlander Hybrid
, and 2021 ? 2022 model year Venza Hybrid vehicles equipped with the 12.3-in. Premium Audio system may exhibit an abnormal multi-display operation, including but not limited to: an intermittent blank screen (reverse camera still operable), rebooting (Toyota logo present, audio still playing), touch screen inputs intermittently inoperative, or intermittent screen freezing. An updated integration control module is available to address these conditions. Follow the Repair Procedure in this bulletin to address this condition
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TSB/Document ID: TSB005522
Replacement Service Bulletin Number:
MFR Communication Date: 2022-06-15
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
MFR Component System:
MFR Component Subsystem:
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T-SB-0055-22
June 15, 2022
Abnormal 12.3-in. Radio Screen Operation
Service
Category
Audio/Visual/Telematics
Section
Navigation/Multi Info Display
Market USA
Applicability
YEAR(S)
MODEL(S)
2020 - 2022
Highlander, Highlander HV
2021 - 2022
Venza HV
ADDITIONAL INFORMATION
Introduction
Some 2020 – 2022 Highlander and Highlander Hybrid, and 2021 – 2022 model year Venza Hybrid
vehicles equipped with the 12.3-in. Premium Audio system may exhibit an abnormal multi-display
operation, including but not limited to: an intermittent blank screen (reverse camera still operable),
rebooting (Toyota logo present, audio still playing), touch screen inputs intermittently inoperative,
or intermittent screen freezing. An updated integration control module is available to address these
conditions. Follow the Repair Procedure in this bulletin to address this condition.
Page 1 of 3
T-SB-0055-22
June 15, 2022
Page 2 of 3
Abnormal 12.3-in. Radio Screen Operation
Production Change Information
This bulletin applies to vehicles produced BEFORE the Production Change Effective VINs
shown below.
MODEL
PLANT
DRIVETRAIN
PRODUCTION CHANGE EFFECTIVE VIN
2WD
5TD*ZRAH#NS115735
AWD
5TD*ZRBH#NS205615
2WD
5TD*ZRAH#NS548426
AWD
5TD*ZRBH#NS574176
2WD
5TD*ARAH#NS014962
AWD
5TD*BRCH#NS090306
2WD
5TD*ARAH#NS514306
TMMI West
Highlander
TMMI East
TMMI West
Highlander HV
TMMI East
5TD*BRCH#NS552353
AWD
Venza HV
Takaoka
JTEAAAAH#NJ091077
Warranty Information
OP CODE
MODEL
DESCRIPTION
TIME
OFP
EL9067
Highlander,
Highlander HV
R & R Control Sub-assy, Integration
0.9
840C2-48010
Venza HV
R & R Control Sub-assy, Integration
EL9068
1.1
840C0-48020
APPLICABLE WARRANTY
This repair is covered under the Toyota Basic Warranty. This warranty is in effect for
36 months or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
Warranty application is limited to occurrence of the specified condition described in
this bulletin.
T1
T2
7B
71
T-SB-0055-22
June 15, 2022
Page 3 of 3
Abnormal 12.3-in. Radio Screen Operation
Parts Information
PART NUMBER
MODEL
PREVIOUS
PART NAME
QTY
NEW
840C2-48010
Highlander, Highlander HV
1
Control Sub-assy, Integration
840C0-48020
Venza HV
1
Repair Procedure
1. Confirm the condition exists.
Does the vehicle exhibit an abnormal multi-display operation, including but not limited to: an
intermittent blank screen (reverse camera still operable), rebooting (Toyota logo present,
audio still playing), touch screen inputs intermittently inoperative, or intermittent
screen freezing?
YES — Continue to step 2.
NO — This bulletin does NOT apply. Continue diagnosis using the applicable
Repair Manual.
2. Replace the integration control module.
Refer to TIS, applicable model and model year Repair Manual:
2020 – 2022 Highlander, Highlander HV:
Audio/Visual/Telematics – Navigation/Multi Info Display: “Navigation / Multi Info Display:
Multi-display ECU: Removal / Installation”
2021 – 2022 Venza HV:
Audio/Visual/Telematics – Navigation/Multi Info Display: “Navigation / Multi Info Display:
Multi-display ECU: Removal / Installation”
3. Test drive the vehicle to confirm the condition no longer exists.
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