NHTSA ID Number: 10220177
Manufacturer Communication Number: TSB004522Rev1
TSB/Document Date: 2022-09-15
Summary
TSB: Some 2016 ? 2018 model year Toyota
vehicles equipped with Entune? Audio (version 01013E), Entune? Audio Plus (version 010156 or 01015C), or Entune? Premium Audio (versions 010171, 010170, or 01017D) may exhibit one or more of the following conditions: ?Head unit reboots at a specific location. ?Abnormal Destination Search app operation. ?Rebooting caused by no songs on the USB-connected iPhone. ?A one-time reboot after ignition is cycled to ACC-ON. ?Audio stays muted after the key is cycled.
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TSB/Document ID: TSB004522Rev1
Replacement Service Bulletin Number:
MFR Communication Date: 2022-06-03
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
MFR Component System:
MFR Component Subsystem:
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T-SB-0045-22
Rev1
April 29, 2022
Entune Audio Head Unit Software Update (Panasonic)
Service
Category
Audio/Visual/Telematics
Section
Navigation/Multi Info Display
Market USA and Mexico
Applicability
YEAR(S)
MODEL(S)
2016 - 2019
4Runner, Highlander,
Highlander HV, Sequoia,
Tacoma, Tundra
2016 - 2018
Avalon, Avalon HV
2017 - 2020
Prius Prime
2017 - 2018
Prius V
2016 - 2020
Prius
2016 - 2017
Sienna
2018 - 2019
Yaris
ADDITIONAL INFORMATION
REVISION NOTICE
June 03, 2022 Rev1:
The Introduction and Multimedia Software Update Information sections have been updated.
Any previous printed versions of this bulletin should be discarded.
SUPERSESSION NOTICE
The information contained in this bulletin supersedes Service Bulletin No. T-SB-0003-20.
Applicability has been updated to include 2019 model year 4Runner, Highlander, Highlander
Hybrid, Sequoia, Tacoma, Tundra, and Yaris vehicles; and 2020 Prius and Prius Prime vehicles
The market indicator has been updated to include the USA and Mexico markets.
The Introduction, Warranty Information, Multimedia Software Update Information, Software
Update Procedure, and Software Version Confirmation sections have been updated.
The Table of Contents section has been added.
Service Bulletin No. T-SB-0003-20 is obsolete and ANY printed versions should be discarded.
© 2021 Toyota Motor Sales, USA
Page 1 of 15
T-SB-0045-22
Rev1
April 29, 2022
Page 2 of 15
Entune Audio Head Unit Software Update (Panasonic)
Introduction
Some 2016 – 2018 model year Toyota vehicles equipped with Entune™ Audio (version 01013E),
Entune™ Audio Plus (version 010156 or 01015C), or Entune™ Premium Audio
(versions 010171, 010170, or 01017D) may exhibit one or more of the following conditions:
Head unit reboots at a specific location.
Abnormal Destination Search app operation.
Rebooting caused by no songs on the USB-connected iPhone.
A one-time reboot after ignition is cycled to ACC-ON.
Audio stays muted after the key is cycled.
Some 2016 – 2018 model year Toyota vehicles equipped with Entune™ Audio (version 010144),
Entune™ Audio Plus (version 01015E), Entune™ Premium Audio (version 010182),
or earlier may exhibit one or more of the following conditions:
Head unit reboots intermittently.
Home screen intermittently half blank after shifting out of reverse, if the driver uses
reverse after using the maintenance reminder screen.
Screen freezes during an incoming phone call.
Incorrect time displays on the diagnostic menu.
Radio station information does not match the radio station that is playing.
Abnormal playlist browsing operation.
Mute stays enabled after key cycle.
“Search along my route” is inoperative.
Traffic data scales improperly.
Unit of measure is missing from distance to destination
(showing “11” instead of “11mi/km”).
Multi-information display (MID) compass does not match navigation screen when
switching to North up.
Navigation does not match MID when switching from miles to kilometers.
Speed limit is blank on navigation screen.
Go button on VR screen is inoperative.
© 2021 Toyota Motor Sales, USA
T-SB-0045-22
Rev1
April 29, 2022
Page 3 of 15
Entune Audio Head Unit Software Update (Panasonic)
Introduction (continued)
Some 2016 – 2018 model year Toyota vehicles equipped with Entune™ Audio (version 010145),
Entune™ Audio Plus (version 010161), Entune™ Premium Audio (version 010189), or earlier
may exhibit one of the following conditions:
Map will not display after it has been reprogrammed from the map micro SD card.
“Low Fuel” pop-up message does not display.
Head unit continuously reboots.
Abnormal POI operation.
Head unit reboots while transferring phone book data.
Volume cannot be changed on Bluetooth® (BT) audio when paused.
Song information does not send when playing from BT audio.
Diagnostic Trouble Code (DTC) B15F6 is set.
The number of flashes for lane change signaling cannot be selected.
Some 2016 – 2018 model year Toyota vehicles equipped with the Entune™ Audio (version
010147), Entune™ Audio Plus (version 010166), Entune™ Premium Audio (version 01018C), or
earlier may exhibit the following condition:
Abnormal BT audio playback from iPhone when switching between devices after
ignition is cycled to ACC-OFF.
Some 2016 – 2018 model year Toyota vehicles equipped with EntuneTM Audio (version 010148),
EntuneTM Audio Plus (version 010169), EntuneTM Premium Audio (version 01018D), or earlier
may exhibit one or more of the following conditions:
“Contact and call history transfer complete” message pop-up does not display.
“Would you like to set up messaging?” message pops up after BT connection.
Intermittent rebooting.
Audio sound settings reset intermittently.
Surround sound setting turns back on after ACC-OFF/ON.
Incorrect selection of navigation items while inputting an address.
Low audio volume when switching to BT Audio.
Unable to switch to BT device while driving.
Dial pad is not available while driving.
Phone contacts are not available while driving.
Radio stations will play for a few seconds then cut out.
Unable to read incoming messages.
© 2021 Toyota Motor Sales, USA
T-SB-0045-22
Rev1
April 29, 2022
Page 4 of 15
Entune Audio Head Unit Software Update (Panasonic)
Introduction (continued)
Some 2016 – 2019 model year Toyota vehicles equipped with Entune™ Audio (version 01014B,
013A4E), Entune™ Audio Plus (version 010176, 01016F), Entune™ Premium Audio (versions
010192 and 01019A), or earlier may exhibit one or more of the following conditions:
Intermittent rebooting when making or receiving phone calls.
Intermittent blank screen.
Some 2016 – 2020 model year Toyota vehicles equipped with Entune™ Premium Audio
(versions 01019D, 01019E) or earlier may exhibit one or more of the following conditions:
Radio Intermittently reboots.
Auto-adjust inoperative when pressing the “Tire Change” button.
Specific buildings cannot be searched via POI name search.
Speed limit information is not displayed on the home screen.
Navigation routes include unnecessary U-turns and detours.
When entering an intersection, the 2nd digit is displayed abnormally.
“New software is not compatible with the system” pop-up message.
Some 2016 – 2020 model year Toyota vehicles equipped with Entune™ Audio (version 010150,
013A50, 010151), Entune™ Audio Plus (versions 01017A, 01017B, 01017C), Entune™ Premium
Audio (versions 0101A4, 0101A5), or earlier may exhibit the following condition:
BT intermittently disconnects during phone calls when using latest iOS.
Updated system software is now available to address these conditions.
Follow the Software Update Procedure in this bulletin to install the latest software version.
© 2021 Toyota Motor Sales, USA
T-SB-0045-22
Rev1
April 29, 2022
Page 5 of 15
Entune Audio Head Unit Software Update (Panasonic)
Table of Contents
Warranty Information ...............................................................................................................6
For USA Market .................................................................................................................6
For Mexico Market .............................................................................................................6
Multimedia Software Update Information .................................................................................7
Software Update Procedure.....................................................................................................8
Software Version Confirmation .............................................................................................. 15
© 2021 Toyota Motor Sales, USA
T-SB-0045-22
Rev1
April 29, 2022
Page 6 of 15
Entune Audio Head Unit Software Update (Panasonic)
Warranty Information
For USA Market
OP CODE
EL1922
DESCRIPTION
TIME
OFP
T1
T2
0.3
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