January 2016
Dealer Service Instructions for:

Customer Satisfaction Notification R28/R29
Engine Oil Contamination and Consumption
Models

2013-2014

(ZD) Dodge Viper

IMPORTANT: Some of the involved vehicles may be in dealer vehicle
inventory. Dealers should complete this repair on these vehicles before retail
delivery. Dealers should also perform this repair on vehicles in for service.
Involved vehicles can be determined by using the VIP inquiry process.

Subject

The engine cylinder block on about 1,100 of the above vehicles may have been
contaminated with abrasive debris.
Under rare conditions during high-speed right-hand cornering when the engine is at
light throttle and high RPM, engine oil can be forced into the Make Up Air hose,
resulting in unintended oil consumption.
Both of these conditions may compromise engine durability.

 Copyright 2016, FCA US LLC, All Rights Reserved (srg)

Customer Satisfaction Notification R28/R29
Engine Oil Contamination and Consumption

Page 2

Repair
To address the R28 portion of this CSN, the oil contamination issue, the engine oil,
oil filter and air filter must be changed then the oil filter must be sent to FCA for
analysis.
If FCA’s analysis of the oil filter is positive for debris, the dealer will contact the
customer to schedule replacement of the engine and related oil cooler components.
If a new engine is not required, the dealer will contact the customer to inform them
that they do not need to return to the dealership.
To address R29 portion of this CSN, the oil consumption issue, an updated oil
management system must be installed which includes a new valve cover assembly
with a relocated make up air (MUA) fitting and new baffle.
Alternate Transportation
Dealers should attempt to minimize customer inconvenience by placing the owner
in a loaner vehicle if inspection determines that a long block engine replacement is
required and the vehicle must be held overnight. . If you have questions or
concerns which your dealer is unable to resolve, please contact the SRT
Information Center at either fcarecalls.com or 1 855 778 8326.
Parts Information
Part Number

Description

CEAFR291AA

Kit, Engine Oil Consumption

Each kit contains the following components:
Quantity
1
1
1
1

Description
Cover, Cylinder Head Left Side
Cover, Ignition Coil Left Side
Foam Block
Hose, MUA

05038041AA
68171066PA
68307497AA
05038070AA

Filter, Oil
Oil, Engine – 11 Quarts, 0W40 (MS 12633)
Package, Oil Filter Inspection
Filter, Air

Customer Satisfaction Notification R28/R29
Engine Oil Contamination and Consumption

Page 3

Parts Information (Continued)
NOTE: The following parts are required only if an engine long block
replacement is required.
Part Number

Description

CEAFR282AB

Kit, Engine Long Block

Each kit contains the following components:
Quantity
1
1
1
1
1

Description
Engine Long Block
Cooler, Engine Oil
Line, Oil Cooler Outlet
Line, Oil Cooler Inlet
Instruction Sheet

05290111AB

V-Band Clamp, Exhaust (2 per vehicle)

05037703AA

Gasket, Exhaust Manifold (2 per vehicle)

06502581

Bolt, U-joint (4 per vehicle)

4428723

Strap, U-joint (2 per vehicle)

06508880AA

Bolt, Clutch Pressure Plate (6 per vehicle)

68163848AB

Coolant, US OAT, Concentrate, 1 Gallon
(MS-12106)

68175338AB

Coolant, Canada OAT, Concentrate, 1 Gallon
(MS-12106)

68175336AB

Coolant, Mexico OAT, Concentrate, 1 Gallon
(MS-12106)

IMPORTANT: Due to the small number of involved vehicles, no parts will be
distributed to involved dealers initially. Parts may be ordered as needed to
support scheduled repairs.

Customer Satisfaction Notification R28/R29
Engine Oil Contamination and Consumption

Page 4

Parts Return
See Section A. Inspect Oil Filter for Contamination for parts return details.

Special Tools
The following special tools are required to perform this repair:
 NPN

wiTECH VCI Pod Kit

 NPN

Laptop Computer

 NPN

wiTECH Software

 10034-2

Bracket, Rear Engine Lifting

 10034-1

Bracket, Front Engine Lifting

 10018

Clutch Alignment Tool

Customer Satisfaction Notification R28/R29
Engine Oil Contamination and Consumption

Page 5

Service Procedure

A. Change Oil and Inspect Oil Filter for Contamination
1. Run the engine until achieving normal operating temperature.
2. Position the vehicle on a level surface and turn the engine off.
3. Open the hood.
4. Record the last 8 characters of the VIN on the supplied instruction sheet and the
supplied decal.
5. Record the vehicle mileage on the supplied instruction sheet and the supplied
decal.
6. Raise the vehicle on hoist.
7. Place a suitable drain pan under the oil filter.
8. Wipe the oil filter clean and write the last 8 characters of the VIN on the oil
filter using a permanent magic marker.
9. Remove the oil filter and drain the oil from the filter.
10. Place the oil filter into the supplied sealable bag and apply the decal to the bag.
Return only one filter per kit.
11. Install a NEW oil filter then tighten to 13 ft. lbs. (18 N·m).
NOTE: Apply a thin coat of engine oil to the oil filter seal before
installation.
12. Remove the drain plug from the oil pan and allow the oil to drain into pan.
Inspect the drain plug threads for stretching or other damage. Replace the drain
plug and the gasket if damaged.
13. Install the drain plug in the oil pan and tighten to 25 ft. lbs. (34 N·m).

Customer Satisfaction Notification R28/R29
Engine Oil Contamination and Consumption

Page 6

Service Procedure (Continued)
14. Lower the vehicle and fill the crankcase with engine oil using 0W40
(MS 12633).
15. Start the engine and inspect for leaks.
16. Stop the engine and inspect the oil level. Adjust the oil level as necessary.
17. Place bagged oil filter and completed instruction sheet into box. Reseal the box
and ship to:
Viper Warranty Engine Center (VWEC)
3729 Auburn Rd
Auburn Hills, MI 48326
Attn: Larry Otto
NOTE: Oil filter analysis results should take about one week. Viper
Warranty Engine Center (VWEC) will email the results to the dealer. Be sure
to provide an email address for inspection results on the supplied instruction
sheet prior to shipping.

18. Remove and discard the air filter and install a NEW air filter.
19. Continue with Section B. Install Engine Oil Consumption Kit.

Customer Satisfaction Notification R28/R29
Engine Oil Contamination and Consumption

Page 7

Service Procedure (Continued)

B. Install Engine Oil Consumption Kit
BOLTS

1. Open the trunk lid. Disconnect
the battery negative cable.

CROSS
SUPPORT
BRACE

2. Remove the eight bolts that
secure the cross support brace.
Remove and save the cross
brace (Figure 1).

BOLTS

Figure 1 – Cross Brace

3. Remove and discard the oil fill
cap (Figure 2).

IGNITION COIL COVER

4. Remove and discard the left
side ignition coil cover
(Figure 2).

OIL FILL CAP

Figure 2 – Ignition Coil Cover

Customer Satisfaction Notification R28/R29
Engine Oil Contamination and Consumption

Page 8

Service Procedure (Continued)
5. Disconnect the brake booster hose
retaining clip from the cylinder head
cover and the hose from the air
plenum. Position the hose to the side
(Figure 3).

AIR PLENUM

BRAKE BOOSTER HOSE

Figure 3 – Brake Booster Hose

6. Remove and discard the Make Up
Air hose (MUA) (Figure 4).
MAKE UP
AIR HOSE

Figure 4 – Make Up Air Hose

Customer Satisfaction Notification R28/R29
Engine Oil Contamination and Consumption

Page 9

Service Procedure (Continued)
7. Disconnect the five ignition coil electrical connectors.
8. Disconnect the five fuel injector electrical connectors (Figure 5).
9. Remove the five ignition coils from the cylinder head cover and position to the
side (Figure 5).
10. Release the five wire harness push pin retainers and position the wire harness to
the side (Figure 5).

FUEL INJECTOR ELECTRICAL CONNECTORS

WIRE
HARNESS
PUSH PIN
RETAINERS

WIRE
HARNESS
PUSH PIN
RETAINERS

IGNITION COILS

Figure 5 - Electrical Connectors

Customer Satisfaction Notification R28/R29
Engine Oil Contamination and Consumption

Page 10

Service Procedure (Continued)
11. Remove and save the twelve left cylinder head cover bolts. Remove and
discard the left cylinder head cover (Figure 6).
12. Place the NEW left cylinder head cover onto the left cylinder head.
13. Install and tighten the twelve cylinder head cover bolts and tighten to 80 in. lbs.
(9 N·m) in the sequence shown (Figure 6).
14. Install the five ignition coils to the cylinder head cover and tighten the screws
securely (Figure 5).
15. Position the wire harness to the cylinder head cover and install the five wire
harness push pin retainers (Figure 5).

NEW LEFT CYLINDER HEAD COVER

10

9

6

5

2

1

3

4

7

8

Figure 6 – Left Cylinder Head Cover Tightening Sequence

11

12

Customer Satisfaction Notification R28/R29
Engine Oil Contamination and Consumption

Page 11

Service Procedure (Continued)
16. Connect the five fuel injector
electrical connectors (Figure 5).

17. Connect the five ignition coil
electrical connectors (Figure 5).

18. Connect the brake booster hose
retaining clip to the cylinder head
cover and the hose to the air plenum
(Figure 3).

19. Install the NEW Make Up Air hose
(MUA) as shown (Figure 7).

NEW MAKE UP AIR HOSE

Figure 7 – New Make Up Air Hose

FOAM BLOCK

20. Install the supplied foam block
over the fuel rail as shown
(Figure 8).
NOTE: The foam block is a slip
fit to the engine and its
components. The left ignition coil
cover contains and secures the
foam block when installed.

NEW MAKE UP AIR HOSE

Figure 8 – Foam Block

Customer Satisfaction Notification R28/R29
Engine Oil Contamination and Consumption

Page 12

Service Procedure (Continued)
NOTE: Make sure the rubber coil cover isolators are in place prior to
installing the engine covers.

21. Install the NEW left ignition coil cover (Figure 2).

22. Install the cross support brace and tighten the bolts to 15 ft. lbs. (20 N·m)
(Figure 1).

23. Connect the negative battery cable.

24. Close the trunk lid, hood and return the vehicle to the customer.
NOTE: Inform the customer that the oil filter analysis results should take
about one week. Vehicles found with abrasive debris in the engine oil filter
must have the engine long block replaced. Also the engine oil cooler and all
related components must be replaced.

25. After approximately one week you will receive the oil filter analysis results.
Viper Warranty Engine Center (VWEC) will email the results to the dealer
(email address provided on the I-sheet).
 If the oil filter analysis indicates oil contamination, contact the customer and
inform the customer that an engine long block kit must be installed then
continue with Section C. Remove Engine Long Block when the vehicle
returns.
 If the oil filter analysis indicates no oil contamination, contact the customer
and inform them that there is no oil contamination and an engine long block
kit is not required, the repair is complete.

Customer Satisfaction Notification R28/R29
Engine Oil Contamination and Consumption

Page 13

Service Procedure (Continued)

C. Remove Engine Long Block
NOTE: When removing the engine,
care should be taken not to damage
the windshield or the finish on the
intake manifold, coil covers, and
head covers. Cover the parts with a
suitable material.