March 2015

Dealer Service Instructions for:

Effective_immediately all repairs on involved vehicles are to he
performed according to this notification. Service Bulletin 09-004-14
is no longer applicable to the involved vehicles. Those vehicles that
have already had this repair performed, as determined by our warranty
records, have been excluded from this notification.

2014 (DD) RAM Cab Chassis (3500 series)
(DJ) RAM Pick Up (2500 series)
(D2) RAM Pick Up (3500 Series)

NOTE: This notification applies only to the above vehicles equipped with a 6.4L
Heavy Duty Hemi engine (sales code ESA or ESB) built from September 05, 2013
through October 18, 2013 (MDH 090505 through 101806).

IMPORTANT: Some of the involved vehicles may be in dealer vehicle
inventory. Dealers should complete this repair on these vehicles before retail
delivery. Dealers should also perform this repair on vehicles in for service.
Involved vehicles can be determined by using the VIP inquiry process.

Subject

The engine Oil Filter Adapter (OFA) on about 2,600 of the above vehicles may
leak oil due to improperly tightened (loose) engine oil filter adapter bolts.
Improperly tightened engine oil filter adapter bolts could allow engine oil to leak
past the engine oil filter adapter rubber O-rings and seals.

© Copyright 2015, FCA US LLC, All Rights Reserved (srg)

Customer Satisfaction Notification P30 Page 2

Engine Oil Fil

The engine oil

filter adapter bolts must be tightened to the proper specifications.

ter Adapter

filter adapter O-rings and seals must be replaced and the engine oil

Parts Information

Part Number

CEAOP301AA O-ring/Seal Package

Each package contains the following components:

Quantity
1

i
Z
2

Part Number
68171066PA

Description

Description

Seal, Oil Filter Adapter
Seal, Oil Filter Adapter
O-ring, Oil Cooler
O-ring, Oil Cooler

Description

Oil, Engine (Pennzoil UltraTM 0W-40 or
equivalent MOPAR® engine oil) (MS-12633)

68163848AA Coolant, Oat or equivalent (MS-12106)

Parts Return |

No parts return

required for this campaign.

Customer Satisfaction Notification P30 Page 3
Engine Oil Filter Adapter

The following special tools are required to perform this repair:

>» TUTX30E* Socket Driver, TORX, Universal Stubby, T30
> TMUSM8A* Socket, Universal, Shallow, 8 mm, 6-Point

NOTE: *One set of sockets (tools) have been sent free of charge to each dealer
by the Mopar Tools and Equipment Program. Additional Tools and
Equipment can be purchased, at dealer expense, by contacting Mopar
Essential Tools and Service Equipment at 1-855-298-2687 or
www.MoparEssentialTools.com during regular business hours. Contact
Mopar Essential Tools regarding issues with any Tools or Equipment
purchased or supplied through the Mopar Tool and Equipment program.

Customer Satisfaction Notification P30 Page 4
Engine Oil Filter Adapter

Service Procedure

1. Open the hood and disconnect the negative battery cable.
2. Raise the vehicle on an appropriate hoist.

3. Remove and save the three push pin fasteners and remove the oil filter drip tray
from the frame crossmember (Figure 1).

| OIL FILTER : % “a PUSH PIN LOCATIONS

a,

‘| DRIP TRAY DRAIN |,
= HOLE

| FRONT STABILIZER BAR |

OIL FILTER DRIP TRAY

me = aes ——

Figure 1 — Oil Filter Drip Tray

Customer Satisfaction Notification P30 Page 5
Engine Oil Filter Adapter

Service Procedure (Continued)

4. Using clamping pliers, clamp off both the inlet and the outlet coolant hoses near
the Oil Filter Adapter (OFA) connections (Figure 2).

5. Remove both coolant hoses from the OFA.

6. Disconnect the oil temperature sensor electrical connector (Figure 2).

7. Carefully remove and save the oil filter.

' OIL PRESSURE SENSOR

OIL FILTER

INLET COOLANT we §=OUTLET COOLANT
HOSE FITTING HOSE FITTING

Figure 2 — Coolant Hose Fittings (hoses not shown)
Engine Out of Vehicle for Photographic Purposes
Customer Satisfaction Notification P30 Page 6
Engine Oil Filter Adapter

Service Procedure (Continued)

8. Using special tool TUTX30E, remove and save the five oil cooler attachment
bolts (Figure 3).

9. Separate the oil cooler from the oil filter adapter, remove and discard the four
O-rings.

3

OIL FILTER ADAPTER ee OIL COOLER ATTACHMENT LOCATIONS

is

=

OIL COOLER SPECIAL TOOL TUTX30E

Figure 3 — Oil Cooler
Customer Satisfaction Notification P30 Page 7
Engine Oil Filter Adapter

Service Procedure (Continued)

OIL PAN ‘| OIL FILTER ADAPTER

OIL FILTER
ADAPTER
ATTACHMENT

OIL FILTER ADAPTER ATTACHMENT BOLTS LOCATIONS

Figure 4 — Oil Filter Adapter

10. Using special tool TMUSMS8A, zara
remove and save the three oil SDLP
filter adapter attachment bolts f__SEALS
(Figure 4), '

11. Remove the oil filter adapter
from the engine, remove and
discard the two adapter seals.

12. Lubricate the two new oil filter
adapter seals with motor oil and
position to the oil filter adapter
(Figure 5).

Figure 5 — Oil Filter Adapter Seals

Customer Satisfaction Notification P30 Page 8
Engine Oil Filter Adapter

Service Procedure (Continued)

13. Lubricate the four new oil
cooler O-rings with motor
oil and position to the oil
filter adapter (Figure 6).

14. Position the oil filter adapter
to the engine and install the
three oil filter adapter =

attachment bolts. | COOLER
g O-RINGS

15. Using special tool
TMUSMBA, tighten the oil
filter adapter bolts to 9 ft.
Ibs. (12 N-m) (Figure 4).

16. Position the oil cooler to the
oil filter adapter and install

the five oil cooler Figure 6 — Oil Cooler O-rings
attachment bolts.

17. Using special tool TUTX30E, tighten the five oil cooler attachment bolts to
9 ft. lbs. (12 N-m) (Figure 3).

18. Connect the oil temperature sensor electrical connector (Figure 2).
Customer Satisfaction Notification P30 Page 9
Engine Oil Filter Adapter

Service Procedure (Continued)

19.

20.

21.

22s

ea

24.

23,

26.

27.

28.

Connect the oil cooler coolant hoses (Figure 2).

Remove the two clamping pliers.

Install the original oil filter.

Install the oil filter drip tray (F igure 1).

Lower the vehicle.

Connect the negative battery cable.

Verify proper engine coolant level.

Verify proper engine oil level.

Start the engine and allow the engine to run approximately 15 minutes and
check for leaks.

Close the hood and return the vehicle to the customer.

Customer Satisfaction Notification P30 Page 10
Engine Oil Filter Adapter

Completion Reporting and Reimbursement

Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims
submitted will be used by FCA US LLC to record Customer Satisfaction
Notification service completions and provide dealer payments.

Use the following labor operation number and time allowance:

Labor Operation Time
Number Allowance
Replace engine oil filter adapter
O-rings/seals and tighten oil filter
adapter bolts to the proper torque
specification 09-P3-01-82 1.5 hours

Add the cost of the parts package plus applicable dealer allowance to your claim.

NOTE: See the Warranty Administration Manual, Recall Claim Processing
Section, for complete claim processing instructions.

Dealer Notification

To view this notification on DealerCONNECT, select “Global Recall System” on
the Service tab, then click on the description of this notification.

Owner Notification and Service Scheduling

All involved vehicle owners known to FCA US LLC are being notified of the
service requirement by mail. They are requested to schedule appointments for this
service with their dealers. A generic copy of the owner letter is attached.

Enclosed with each owner letter is an Owner Notification postcard to allow owners
to update our records if applicable.
Customer Satisfaction Notification P30 Page 11
Engine Oil Filter Adapter

Vehicle Lists, Global Recall System, VIP and Dealer Follow Up

All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.

GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner’s name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim
submission.

To use this system, click on the “Service” tab and then click on “Global Recall
System.” Your dealer’s VIN list for each recall displayed can be sorted by: those
vehicles that were unsold at recall launch, those with a phone number, city, zip
code, or VIN sequence.

Dealers should perform this repair on all unsold vehicles before retail
delivery. Dealers should also use the VIN list to follow up with all owners to
schedule appointments for this repair.

VIN lists may contain confidential, restricted owner name and address information that was

obtained from the Department of Motor Vehicles of various states. Use of this information is
permitted for this notification only and is strictly prohibited from all other use.

Additional Information

If you have any questions or need assistance in completing this action, please
contact your Service and Parts District Manager.

Customer Service / Field Operations
FCA US LLC

ENGINE OIL FILTER ADAPTER

CUSTOMER SATISFACTION NOTIFICATION P30

This notice applies to your vehicle (VIN: xxxxxXXXXXXXXXXXX).

Dear: (Name)

At FCA US LLC, we recognize that the success of our business depends on the satisfaction of our
customers. We are constantly monitoring the quality of our products and looking for opportunities to
improve our vehicles even after they are sold. Because your long-term satisfaction is important to us, we
are contacting you on important improvements we would like to make to your vehicle. This will be done
at no charge to you.

We are recommending the following improvements be performed on certain 2014 model year RAM
trucks equipped with a 6.4L heavy duty Hemi engine.

Recommended The engine oil filter adapter on your truck may leak oil due to improperly

Service: tightened (loose) engine oil filter adapter bolts. Improperly tightened engine
oil filter adapter bolts could allow engine oil to leak past the engine oil filter
adapter rubber O-rings and seals.

What your dealer FCA will service your vehicle free of charge. To do this, your dealer will replace

will do: the engine oil filter adapter O-rings and seals. The work will take about 1.5 hours to
complete. However, additional time may be necessary depending on service
schedules. We recommend that you make an appointment with your dealer to
minimize your inconvenience.

What you should Simply contact your Chrysler, Jeep, or Dodge dealer, at your convenience, to

do: schedule a service appointment. Your dealer will collect the necessary information
to ensure that the appropriate parts are available so your service can be completed in
a timely manner. Although not required, we recommend bringing this letter with
you to your dealer, when you bring your vehicle in for this service.

If you need help: — Please contact the FCA US Customer Assistance Center at 1-800-853-1403.

If you have already experienced this specific condition and have paid to have it repaired, you may mail
your original receipts and proof of payment to the following address for reimbursement consideration:
FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall
Reimbursement. Once we receive and verify the required documents, reimbursement will be sent to you
within 60 days. If you’ve had previous repairs and/or reimbursement you may still need to have the recall
repair performed on your vehicle.

Please help us update our records by filling out the attached prepaid postcard, if any of the conditions
listed on the card apply to your vehicle. If you have further questions go to recalls.mopar.com.

We apologize for any inconvenience this service may cause to your schedule. FCA is committed to
providing our customers with world class quality products, ensuring that you have a positive dealership
experience and following up on any issues and concerns that you may have in a timely manner through
our Customer Assistance Center. Thank you for being our customer.

Sincerely,
Customer Service / Field Operations
FCA US LLC