ATTENTION:
GENERAL MANAGER



PARTS MANAGER



CLAIMS PERSONNEL



IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.

SERVICE MANAGER



© 2022 Subaru of America, Inc. All rights reserved.

SERVICE BULLETIN
APPLICABILITY:

2022MY Forester

NUMBER: 07-209-22R
DATE: 08/23/22

SUBJECT: EyeSight® Reprogramming
DTC B28A6 Internal Stereo Camera
Communication 1
INTRODUCTION:

REVISED: 08/26/22

This bulletin announces new software available for the EyeSight® Stereo Camera Assembly. This
new logic contains an enhanced self-diagnosis program to prevent any inaccurate detection of DTC
B28A6 (Internal Stereo Camera Communication 1) within the fault memory. If this fault is detected,
reprogram the EyeSight® Stereo Camera Assembly using the reprogramming procedure outlined
within this bulletin.
PRODUCTION CHANGE INFORMATION:
The production change information is currently TBD.
PACK FILE APPLICABILITY:
Model

Model Year

File Name

Decryption Keyword

Forester

2022

87501SJ410.pk2

DC73A5C4

This file has been included in the July 2022 SSM software update.
SERVICE PROCEDURE / INFORMATION:
Reprogramming Preparation:
A. Confirm there are no faults within the EyeSight® system. If there are any faults, they must
be diagnosed, repaired, and cleared prior to reprogramming. Fully exit SSM prior to starting
FlashWrite 2.
B. Apply the Electronic Parking Brake (EPB). Switch the ignition switch to the “ON” position
(engine off). Using the gear selector lever, set the vehicle in the Neutral (N) range. Wait at
least 5 minutes after completing this step before proceeding.
CRITICAL: If the gear selector is in the Park (P) range, it is possible for the ignition switch to
turn off automatically while reprogramming after approximately 60 minutes. This will cause the
reprogramming procedure to fail.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.

Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.

Continued...
Bulletin Number: 07-209-22R; Revised: 08/26/22

Page 1 of 6

DO NOT operate SSM during reprogramming.
DO NOT have the engine running during reprogramming.
D. Confirm the PC being use for reprogramming is connected to a known good power source. Turn
off any screen saver settings. Make sure the PC is not in power saving mode and is set to the
normal power mode.
E. Confirm all electrical loads are switched off such as climate control, seat heater, audio system, etc.
F. Connect Subaru Midtronics DCA8000 Dynamic Diagnostic Charging System or the Subaru
Midtronics GR8-1100 Diagnostic Battery Charger to the vehicle set up to utilize the Power
Supply Mode feature to supply a stable 13.5 volts.
Reprogramming Prerequisites:
STEP 1:

Confirm the EyeSight® Stereo Camera assembly is suitable for reprogramming.
Using the Data Monitor feature within SSM, select the following signal items.

1. Camera Failure 5
2. Control Software Version
3. Recognition Software Version
4. ECU power Supply Voltage (IG)
5. Failure Detail Code
6. Camera Temperature

STEP 2:

Confirm the following Data Monitor Values prior to any attempt to reprogram:
1. Camera Failure 5 is “0000000B”
2. Control Software Version is “0421011E”
3. Recognition Software Version is “07210004”
4. ECU Power Supply Voltage (IG) is 13.5 Volts
5. Failure Detail Code is C213
NOTE: If Failure Detail Code C213 is not displayed, check the fault freeze frame data
(FFD) of B28A6. If C213 is listed in the FFD, the parameter has been met.
6. Camera Temperature is less than 176 degrees Fahrenheit (80 degrees Celsius)

Continued...
Bulletin Number: 07-209-22R; Revised: 08/26/22

Page 2 of 6

Reprogramming Procedure:
•

Reprogram the EyeSight® Stereo Camera assembly following the normal FlashWrite
procedure.

Subaru of America, Inc. (SOA) highly recommends connecting either the Subaru Midtronics DCA8000 Dynamic Diagnostic Charging System or the Subaru Midtronics GR8-1100 Diagnostic Battery
Charger to the vehicle and utilizing the Power Supply Mode feature anytime a vehicle control module
is being reprogrammed. Once the Midtronics charger is connected to the vehicle, if the battery is fully
charged, it takes less than three (3) minutes to boot-up the charger, select the Power Supply Mode,
and have the battery voltage stabilized and ready for reprogramming.
NOTES:
•

For instructions on using the power supply mode, reference the applicable User Manual for the

•

Midtronics DCA-8000 Dynamic Diagnostic Charging System and the Midtronics GR8-1100
Diagnostic Battery Charger on STIS.

•

Confirm all electrical loads such as lights, audio, HVAC, seat heaters, and rear defroster are all
switched OFF before setting up the charger for Power Supply Mode.

•

Select the correct battery type (Flooded, EFB, Gel, AGM or AGM Spiral).

•

Input the CCA which matches the vehicle’s battery. NOTE: OE and replacement batteries have
different CCA ratings. Always confirm the battery’s CCA rating before proceeding.

•

If using a DCA-8000 Dynamic Diagnostic Charging System, set the power supply voltage to
13.5 volts.

•

DO NOT connect the DST-I, DST-010, or SDI until the Power Supply mode function has
completed its battery test mode and the Charging Voltage has dropped to and shows a steady
13.5 Volts on

•

the display.

•

Once Power Supply Mode reaches a steady 13.5 volts, connect the DST-I, DST-010, or SDI to
the OBD connector and proceed with initiating the normal FlashWrite reprogramming process.

•

Amperage will fluctuate based upon the vehicle’s demand for power. NOTE: If the voltage
rises beyond 14V while programming is in process, the procedure will abort. This can indicate
a need to test or charge the vehicle battery before any further attempt at programming is made.

REMINDER: If the DCA-8000 or GR8-1100 indicates the vehicle’s battery must be charged, charge
the battery fully before proceeding to reprogram the vehicle while using the Power Supply Mode.
NOTE: Control module failures resulting from battery discharge during reprogramming are not a
matter for warranty. Should any DTCs reset after the reprogramming update is performed, diagnose
per the procedure outlined in the applicable Service Manual.

Continued...
Bulletin Number: 07-209-22R; Revised: 08/26/22

Page 3 of 6

VERY IMPORTANT:
This information is applicable to the Subaru Midtronics DCA-8000 Dynamic Diagnostic Charging
System and the Subaru Midtronics GR8-1100 Diagnostic Battery Charger ONLY. It does not apply to
any other brand / type of “generic” battery charger whatsoever. ONLY the DCA-8000 and the GR81100 and their Power Supply Mode feature have been tested and approved by SOA.
Reprogramming Confirmation:
STEP 1:

Confirm the EyeSight® Stereo Camera assembly reprogramming has been performed
SUCCESSFULLY. Using the Data Monitor feature within SSM, select the following
signal items.

7. Control Software Version
8. Recognition Software Version

STEP 2:

Confirm the following Values:
1. Control Software Version is “04210801”
2. Recognition Software Version is “07210802”

IMPORTANT: If the reprogramming procedure is unsuccessful, ONLY one additional
reprogramming attempt is to be made. Refer to the table below if an error code is displayed. If the
reprogramming procedure is unsuccessful after TWO attempts, the EyeSight® stereo camera will
require replacement.
Error Code Information:
In the event of an unsuccessful reprogramming attempt, an error code may be displayed. Pictured
below is a description of the codes and the correct course of action if encountered.

Continued...
Bulletin Number: 07-209-22R; Revised: 08/26/22

Page 4 of 6

No

Error Code

Content

Procedure

1

00000001

Parameter Error

Confirm the software version has been updated.
If the software has been updated successfully, ignore this error code, and
clear the fault memory. If not, make ONE attempt to reprogram.

2

00000009

Communication Error

3

00000281

Star Download Error

4

00000282

Data Transfer Error

5

00000283

Transfer Complete Error

6

00000284

Checksum Error

7

00000270

Unit Confirmation Error

Turn ignition switch off and wait 10 seconds. Turn on the ignition switch.
Resume the reprogramming work without exiting the FlashWrite2 at
password entry screen.

Confirm the reprogramming precautions & requirements are fully meet. If
there is no problem, turn ignition switch off and wait for 10 seconds. Turn
on the ignition switch. Exit FlashWrite 2 and start it from the beginning.

PART INFORMATION:
If EyeSight® Stereo Camera assembly replacement is required for any reason, it is important to
confirm the replacement parts contain the updated software. This can be confirmed by the pink
colored sticker located on the camera assembly. If the sticker is present, the software has been
updated.
Part Description

Part Number

CAMERA ASSEMBLY

87501SJ410

WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited, or covered by an active Subaru Added Security
Classic or Gold plan, this repair may be submitted using the following claim information:
Labor Description

Labor Operation #

Labor Time

VERSION CHECK & REPROGRAMMING

A167-718

1.3

VERSION CHECK & REPROGRAMMING (2 TIMES)

A167-728

2.1

VERSION CHECK & REPROGRAMMING (2 TIMES &
FAILED) STEREO CAMERA REPLACEMENT

A167-701

3.5

Fail Code

ZQW-48

Continued...
Bulletin Number: 07-209-22R; Revised: 08/26/22

Page 5 of 6

NOTE: The PAK file listings provided in this bulletin are the latest available at the time of publishing.
Updates are often released thereafter without revision to the original bulletin. For this reason, it is critical to
always have the latest version of Select Monitor software installed on your system.

IMPORTANT REMINDERS:
•

SOA strongly discourages the printing and/or local storage of service information as previously
released information and electronic publications may be updated at any time.

•

Always check for any open recalls or campaigns anytime a vehicle is in for servicing.

•

Always refer to STIS for the latest service information before performing any repairs.

Bulletin Number: 07-209-22R; Revised: 08/26/22

Page 6 of 6