NHTSA ID Number: 10219473
Manufacturer Communication Number: WRK-21/22R
TSB/Document Date: 2022-09-08
Summary
Subaru of America, Inc. (Subaru
) has initiated this safety and emissions Recall for certain 2019 - 2020 model year Ascent vehicles, 2020-2021 model year turbo Legacy vehicles, and 2020-2021 model year turbo Outback vehicles in which the Continuously Variable Transmission (CVT) chain may slip and/or break.
13.5 volts.
Continued...
Bulletin Number: WRK-21_22R; Revised: 08/26/22
Page 18 of 32
•
DO NOT connect the DST-I, DST 010, or SDI until the Power Supply mode function has
completed its battery test mode and the Charging Voltage has dropped to and shows a steady
13.5 Volts on the display.
•
Once Power Supply Mode reaches a steady 13.5 volts, connect the DST-I, DST 010, or SDI to
the OBD connector and proceed with initiating the normal FlashWrite reprogramming process.
•
Amperage will fluctuate based upon the vehicle’s demand for power. NOTE: If the voltage rises
beyond 14V while programming is in process, the procedure will abort. This can indicate a need
to test or charge the vehicle battery before any further attempt at programming is made.
VERY IMPORTANT:
This information is applicable to the Subaru Midtronics DCA-8000 Dynamic Diagnostic Charging
System and the Subaru Midtronics GR8-1100 Diagnostic Battery Charger ONLY. It does not apply to
any other brand / type of “generic” battery charger whatsoever. ONLY the DCA-8000 and the GR81100 and their Power Supply Mode feature have been tested and approved by SOA.
REMINDER: If the DCA-8000 or GR8-1100 indicates the vehicle’s battery must be charged, charge
it fully using the DCA-8000 or GR8-1100 before proceeding to reprogram the vehicle using the Power
Supply Mode.
NOTES:
• Control module failures resulting from battery discharge during reprogramming are not a matter
for warranty. Should any DTCs reset after the reprogramming update is performed, diagnose per
the procedure outlined in the applicable Service Manual.
•
IMPORTANT: The FINAL Calibration Identification number (CID) for the FINAL
programming (not the testing file) MUST be noted on the repair order as this information is
required for claim submission.
•
The testing and FINAL pack file listings provided in this bulletin are the latest available at the
time of publishing. Updates are often released thereafter without revision to the original bulletin.
For this reason, it is critical to always have the latest version of Select Monitor software installed
on your system. You can confirm if a later version is available by entering the CID listed in this
bulletin into FlashWrite. If a newer CID is shown as available in FlashWrite, reprogram using
that file.
•
AT Learning Procedure is ONLY required with CVT replacement.
STEP A-2: (ONLY IF THE CVT HAS BEEN REPLACED) Using the SSM4, clear the AT Learning
Data using the following procedure:
•
Start > Diagnosis > Vehicle Selection > Each System > Transmission > Work Support > Clear AT
Learning Data.
•
Click “YES” and when “Execute Clear AT Learning” is displayed, click “YES” again.
•
Turn the ignition OFF, wait at LEAST 30 seconds then turn the ignition back ON. At this point, the
AT Temp light will start blinking; 4 times in 2 seconds to signify the Clear AT Learning procedure
has completed successfully. If the AT Temp light does not flash as described, repeat Step 2 again
from the beginning.
Continued...
Bulletin Number: WRK-21_22R; Revised: 08/26/22
Page 19 of 32
Error Code Information:
In the event of an unsuccessful reprogramming attempt, an error code may be displayed. The table below
lists the description of the codes and the correct course of action if encountered.
No
Error Code
Content
Procedure
Confirm the software version has been updated.
1
00000001
Parameter Error
2
00000009
Communication Error
3
00000281
Star Download Error
4
00000282
Data Transfer Error
5
00000283
Transfer Complete Error
6
00000284
Checksum Error
7
00000270
Unit Confirmation Error
If the software has been updated successfully, ignore this error
code, and clear the fault memory. If not, make ONE attempt to
reprogram.
Turn ignition switch off and wait 10 seconds. Turn on the ignition
switch. Resume the reprogramming work without exiting the
FlashWrite2 at password entry screen.
Confirm the reprogramming precautions & requirements are fully
meet. If there is no problem, turn ignition switch off and wait for
10 seconds. Turn on the ignition switch. Exit FlashWrite 2 and
start it from the beginning.
Continued...
Bulletin Number: WRK-21_22R; Revised: 08/26/22
Page 20 of 32
URGENT
IMPORTANT SAFETY RECALL
This notice applies to the VIN below
Subaru of America, Inc
PO Box 9103
Camden, NJ 08101-9877
844-373-6614
www.subaru.com
Subaru Safety Recall WRK-21
NHTSA Recall ID 21V-955
February 2022
Interim Notification
Dear Subaru Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Subaru of America, Inc. (Subaru) has decided that a defect, which relates to motor vehicle safety,
exists in certain 2019-2020 model year Ascent vehicles and certain 2020 Legacy and Outback
vehicles.
You received this notice because our records indicate that you currently own one of these vehicles.
DESCRIPTION OF THE DEFECT AND SAFETY RISK
Due to a programming error in the transmission control unit (TCU), the drive chain may slip, resulting in
breakage of the chain guide. If the drive chain guide breaks, resulting fragments could inhibit the shift
select mechanism. If the vehicle continues operation with the drive chain slipping, over time the drive
chain could break.
If the drive chain breaks while the vehicle is in motion, the vehicle may experience a loss of motive
power, increasing the risk of a crash.
WHAT YOU SHOULD DO
Subaru is in the process of acquiring the tools and reprogramming files necessary to perform this
repair and expects to have a sufficient supply available in May. Once the repair is available, Subaru
will contact you again by mail advising you to proceed with scheduling an appointment with your
Subaru retailer (dealer).
WHAT SUBARU WILL DO
Once the tools and reprogramming files are available to perform this repair, your Subaru retailer will reprogram the TCU. The historical TCU data will be analyzed for chain slip characteristics and the chain
guide will be visually inspected. If the vehicle is confirmed to have experienced drive chain slip or if the
chain guide is damaged, the transmission assembly will be replaced. All remedy repairs necessary will
be completed at no cost to you.
Continued...
OWNER INFORMATION
Government regulations require that recall notifications be sent to the last known owner of record.
That information is based primarily on state registration and title data. If you are a lessor of this vehicle,
federal regulations require you to forward this notice to your lessee within ten days.
If you have moved or sold your vehicle, please update this information online at www.subaru.com, select ‘Customer Support,’ then select ‘Address Update’ or ‘Ownership Update’ from the “Quick Links”
menu.
IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR
If you have already paid for repairs associated with this condition, you may be eligible for reimbursement. Reimbursement consideration will be based on the amount an authorized Subaru retailer in your
area would charge for the same repair.
Please send the original service repair order, which has the name of the repair facility, date of repair,
mileage at the time of repair, complete 17-digit vehicle identification number (VIN), and your name, with
correct mailing address and telephone number to the address listed below.
Subaru of America, Inc.
Customer-Retailer Services Department, Attention: WRK-21 Recall
P.O. Box 9103, Camden, NJ 08101-9877
Please send original receipts only and retain a photocopy for your records. Please be assured that we
will attempt to process your reimbursement request as quickly as possible, but it may take up to 60 days
for this process to be completed.
IF YOU NEED FURTHER ASSISTANCE:
To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find
a Retailer.’
For additional information, please go to: http://www.wrk21.service-campaign.com.
If you need additional assistance, please contact us directly:
•
By e-mail: Go to www.subaru.com and select “Customer Support”
•
By telephone: 1-844-373-6614
Monday through Friday between 8:00 a.m. and 7:00 p.m. ET
•
By U.S. Postal mail: Write us at Subaru of America, Inc.
Attn: Customer-Retailer Services Department
P.O. Box 9103, Camden, NJ 08101-9877
To subscribe to the NHTSA Recall Notification email System, please go to: https://www-odi.nhtsa.dot.
gov/nhtsa/subscriptions.
Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs
free of charge.
Continued...
You may also contact the Administrator, National Highway Traffic Safety Administration (NHTSA), 1200
New Jersey Ave., SE, Washington, DC 20590 or call the toll-free Vehicle Safety Hotline at 1-888-3274236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov if you believe the Subaru retailer has
failed or is unable to remedy your vehicle without charge within a reasonable amount of time.
Your continued satisfaction with your Subaru is important to us. Please understand that we have
taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment once you
are notified that the remedy is available.
Sincerely,
Subaru of America, Inc.
A subsidiary of SUBARU CORPORATION
Continued...
URGENT
IMPORTANT SAFETY RECALL
This notice applies to the VIN below
Subaru of America, Inc
PO Box 9103
Camden, NJ 08101-9877
844-373-6614
www.subaru.com
Subaru Safety Recall WRK-21
NHTSA Recall ID 21V-955
February 2022
Interim Notification
Dear Subaru Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Subaru of America, Inc. (Subaru) has decided that a defect, which relates to motor vehicle safety, exists in certain 2019-2020 model year Ascent vehicles and certain 2020 Legacy and Outback vehicles.
You received this notice because our records indicate that you currently own one of these vehicles.
This recall replaces Subaru’s previous WUV-07 recall issued in January 2020 for certain 2019 model
year Ascent vehicles. Vehicles affected by the previous recall must return to complete the WRK-21
recall repair, even if the previous recall repair was complete.
DESCRIPTION OF THE DEFECT AND SAFETY RISK
Due to a programming error in the transmission control unit (TCU), the drive chain may slip, resulting in
breakage of the chain guide. If the drive chain guide breaks, resulting fragments could inhibit the shift
select mechanism. If the vehicle continues operation with the drive chain slipping, over time the drive
chain could break.
If the drive chain breaks while the vehicle is in motion, the vehicle may experience a loss of motive
power, increasing the risk of a crash.
WHAT YOU SHOULD DO
As mentioned above, vehicles affected by the previous recall must return to complete the WRK-21
recall repair, even if the previous recall repair was completed.
Subaru is in the process of acquiring the tools and reprogramming files necessary to perform this repair and expects to have a sufficient supply available in May. Once the repair is available, Subaru will
contact you again by mail advising you to proceed with scheduling an appointment with your Subaru
retailer (dealer).
WHAT SUBARU WILL DO
Once the tools and reprogramming files are available to perform this repair, your Subaru retailer will reprogram the TCU. The historical TCU data will be analyzed for chain slip characteristics and the chain
guide will be visually inspected. If the vehicle is confirmed to have experienced drive chain slip or if the
chain guide is damaged, the transmission assembly will be replaced. All remedy repairs necessary will
be completed at no cost to you.
Continued...
OWNER INFORMATION
Government regulations require that recall notifications be sent to the last known owner of record.
That information is based primarily on state registration and title data. If you are a lessor of this vehicle,
federal regulations require you to forward this notice to your lessee within ten days.
If you have moved or sold your vehicle, please update this information online at www.subaru.com, select ‘Customer Support,’ then select ‘Address Update’ or ‘Ownership Update’ from the “Quick Links”
menu.
IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR
If you have already paid for repairs associated with this condition, you may be eligible for reimbursement. Reimbursement consideration will be based on the amount an authorized Subaru retailer in your
area would charge for the same repair.
Please send the original service repair order, which has the name of the repair facility, date of repair,
mileage at the time of repair, complete 17-digit vehicle identification number (VIN), and your name, with
correct mailing address and telephone number to the address listed below.
Subaru of America, Inc.
Customer-Retailer Services Department, Attention: WRK-21 Recall
P.O. Box 9103, Camden, NJ 08101-9877
Please send original receipts only and retain a photocopy for your records. Please be assured that we
will attempt to process your reimbursement request as quickly as possible, but it may take up to 60 days
for this process to be completed.
IF YOU NEED FURTHER ASSISTANCE:
To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find
a Retailer.’
For additional information, please go to: http://www.wrk21.service-campaign.com.
If you need additional assistance, please contact us directly:
•
By e-mail: Go to www.subaru.com and select “Customer Support”
•
By telephone: 1-844-373-6614
Monday through Friday between 8:00 a.m. and 7:00 p.m. ET
•
By U.S. Postal mail: Write us at Subaru of America, Inc.
Attn: Customer-Retailer Services Department
P.O. Box 9103, Camden, NJ 08101-9877
To subscribe to the NHTSA Recall Notification email System, please go to: https://www-odi.nhtsa.dot.
gov/nhtsa/subscriptions.
Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs
free of charge.
Continued...
You may also contact the Administrator, National Highway Traffic Safety Administration (NHTSA), 1200
New Jersey Ave., SE, Washington, DC 20590 or call the toll-free Vehicle Safety Hotline at 1-888-3274236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov if you believe the Subaru retailer has
failed or is unable to remedy your vehicle without charge within a reasonable amount of time.
Your continued satisfaction with your Subaru is important to us. Please understand that we have
taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment once you
are notified that the remedy is available.
Sincerely,
Subaru of America, Inc.
A subsidiary of SUBARU CORPORATION
Continued...
URGENT
IMPORTANT SAFETY RECALL
This notice applies to the VIN below
Subaru of America, Inc
PO Box 9103
Camden, NJ 08101-9877
844-373-6614
www.subaru.com
Subaru Safety Recall WRK-21
NHTSA Recall ID 21V-955
September 2022
Dear Subaru Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Subaru of America, Inc. (Subaru) has decided that a defect, which relates to motor vehicle safety, exists in certain 2019-2020 model year Ascent vehicles and certain 2020 Legacy and Outback vehicles.
You previously received a letter informing you of this recall, stating that the tools and reprogramming
files necessary to perform this repair were not yet available.
This letter is to inform you that the tools and reprogramming files are now available.
DESCRIPTION OF THE DEFECT AND SAFETY RISK
Due to a programming error in the transmission control unit (TCU), the drive chain may slip, resulting in
breakage of the chain guide. If the drive chain guide breaks, resulting fragments could inhibit the shift
select mechanism. If the vehicle continues operation with the drive chain slipping, over time the drive
chain could break.
If the drive chain breaks while the vehicle is in motion, the vehicle may experience a loss of motive
power, increasing the risk of a crash.
WHAT YOU SHOULD DO
Please contact your Subaru retailer (dealer) immediately for an appointment to have this repair performed, at no cost to you.
WHAT SUBARU WILL DO
Your Subaru retailer will reprogram the TCU. The historical TCU data will be analyzed for chain slip
characteristics and the chain guide will be visually inspected. If the vehicle is confirmed to have experienced drive chain slip or if the chain guide is damaged, the transmission assembly will be replaced.
All remedy repairs necessary will be completed at no cost to you.
Additionally, in cases where the CVT transmission assembly is not replaced as part of this recall,
Subaru will extend the Powertrain Limited Warranty as it applies to the CVT specific to the chain slip
condition. The extended coverage period will run from the vehicle’s original warranty start date and
end after ten (10) years or one hundred thousand (100,000) miles, whichever comes first. The extension will be applied only after the recall repair is completed and will cover replacement of a CVT assembly failed as a result of CVT chain slip only once during the 10 years / 100,000 miles parameters of
this extension.
Continued...
HOW LONG WILL THE REPAIR TAKE?
The time required for this repair will vary depending on the services required. The repair time will range
from approximately one hour up to approximately six hours if the transmission needs to be replaced.
Your retailer can provide you with a better estimate of the overall time for this service visit, as it may be
necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment
to allow your Subaru retailer flexibility in scheduling.
For your convenience, your retailer may provide you with a loaner or rental vehicle, at no cost to you,
until the repair is complete.
OWNER INFORMATION
Government regulations require that recall notifications be sent to the last known owner of record.
That information is based primarily on state registration and title data. If you are a lessor of this vehicle,
federal regulations require you to forward this notice to your lessee within ten days.
If you have moved or sold your vehicle, please go to https://www.subaru.com/support/customer-support.html to send us your information.
CALIFORNIA REGISTERED OWNERS
The California Air Resources Board requires that emission related campaigns be completed prior to
California’s vehicle registration renewal process; without this repair, you will not be able to register your
vehicle during your next annual registration. Upon completion of this campaign, your California dealer
will complete and provide you a “Proof of Correction Certificate.” If required, present the certificate to
the California Department of Motor Vehicles (the “DMV”) when renewing your California registration as
proof of campaign completion. If the DMV does not request the certificate, we recommend that you
keep it for your records.
In addition, the State of California requires that every vehicle must pass an emission test (SMOG
Check) every two years and before it is sold. Without the repair we are providing at no charge,
your vehicle may not pass this test.
IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR
If you have already paid for repairs associated with this condition, you may be eligible for reimbursement. Reimbursement consideration will be based on the amount an authorized Subaru retailer in your
area would charge for the same repair.
Please send the original service repair order, which has the name of the repair facility, date of repair,
mileage at the time of repair, complete 17-digit vehicle identification number (VIN), and your name, with
correct mailing address and telephone number to the address listed below.
Subaru of America, Inc.
Customer Advocacy Department, Attention: WRK-21 Recall
P.O. Box 9103, Camden, NJ 08101-9877
Please send original receipts only and retain a photocopy for your records. Please be assured that we
will attempt to process your reimbursement request as quickly as possible, but it may take up to 60 days
for this process to be completed.
Continued...
IF YOU NEED FURTHER ASSISTANCE:
To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find
a Retailer.’
For additional information, please go to: http://www.wrk21.service-campaign.com.
If you need additional assistance, please contact us directly:
•
By e-mail: Go to www.subaru.com and select “Customer Support”
•
By telephone: 1-844-373-6614
Monday through Friday between 8:00 a.m. and 7:00 p.m. ET
•
By U.S. Postal mail: Write us at Subaru of America, Inc.
Attn: Customer Advocacy Department
P.O. Box 9103, Camden, NJ 08101-9877
To subscribe to the NHTSA Recall Notification email System, please go to: https://www-odi.nhtsa.dot.
gov/nhtsa/subscriptions.
Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free
of charge.
You may also contact the Administrator, National Highway Traffic Safety Administration (NHTSA), 1200
New Jersey Ave., SE, Washington, DC 20590 or call the toll-free Vehicle Safety Hotline at 1-888-3274236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov if you believe the Subaru retailer has failed
or is unable to remedy your vehicle without charge within a reasonable amount of time.
Your continued satisfaction with your Subaru is important to us. Please understand that we have taken
this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for
any inconvenience this matter may cause and urge you to schedule an appointment to have this repair
performed.
Sincerely,
Subaru of America, Inc.
A subsidiary of SUBARU CORPORATION
Continued...
URGENT
IMPORTANT SAFETY RECALL
This notice applies to the VIN below
Subaru of America, Inc
PO Box 9103
Camden, NJ 08101-9877
844-373-6614
www.subaru.com
Subaru Safety Recall WRK-21
NHTSA Recall ID 21V-955
August 2022
Dear Subaru Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Subaru of America, Inc. (Subaru) has decided that a defect, which relates to motor vehicle safety, exists in certain 2019-2020 model year Ascent vehicles and certain 2020 Legacy and Outback vehicles.
You previously received a letter informing you of this recall, stating that the tools and reprogramming
files necessary to perform this repair were not yet available.
This letter is to inform you that the tools and reprogramming files are now available.
DESCRIPTION OF THE DEFECT AND SAFETY RISK
Due to a programming error in the transmission control unit (TCU), the drive chain may slip, resulting in
breakage of the chain guide. If the drive chain guide breaks, resulting fragments could inhibit the shift
select mechanism. If the vehicle continues operation with the drive chain slipping, over time the drive
chain could break.
If the drive chain breaks while the vehicle is in motion, the vehicle may experience a loss of motive
power, increasing the risk of a crash.
WHAT YOU SHOULD DO
This recall replaces Subaru’s previous WUV-07 recall issued in January 2020 for certain 2019 model
year Ascent vehicles. Vehicles affected by the previous recall must return to complete the WRK-21
recall repair, even if the previous recall repair was completed.
Please contact your Subaru retailer (dealer) immediately for an appointment to have this repair performed, at no cost to you.
WHAT SUBARU WILL DO
Your Subaru retailer will reprogram the TCU. The historical TCU data will be analyzed for chain slip
characteristics and the chain guide will be visually inspected. If the vehicle is confirmed to have experienced drive chain slip or if the chain guide is damaged, the transmission assembly will be replaced.
All remedy repairs necessary will be completed at no cost to you.
Additionally, in cases where the CVT transmission assembly is not replaced as part of this recall,
Subaru will extend the Powertrain Limited Warranty as it applies to the CVT specific to the chain slip
condition. The extended coverage period will run from the vehicle’s original warranty start date and
end after ten (10) years or one hundred thousand (100,000) miles, whichever comes first. The extension will be applied only after the recall repair is completed and will cover replacement of a CVT assembly failed as a result of CVT chain slip only once during the 10 years / 100,000 miles parameters of
this extension.
Continued...
HOW LONG WILL THE REPAIR TAKE?
The time required for this repair will vary depending on the services required. The repair time will range
from approximately one hour up to approximately six hours if the transmission needs to be replaced.
Your retailer can provide you with a better estimate of the overall time for this service visit, as it may be
necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment
to allow your Subaru retailer flexibility in scheduling.
For your convenience, your retailer may provide you with a loaner or rental vehicle, at no cost to you,
until the repair is complete.
OWNER INFORMATION
Government regulations require that recall notifications be sent to the last known owner of record.
That information is based primarily on state registration and title data. If you are a lessor of this vehicle,
federal regulations require you to forward this notice to your lessee within ten days.
If you have moved or sold your vehicle, please go to https://www.subaru.com/support/customer-support.html to send us your information.
CALIFORNIA REGISTERED OWNERS
The California Air Resources Board requires that emission related campaigns be completed prior to
California’s vehicle registration renewal process; without this repair, you will not be able to register your
vehicle during your next annual registration. Upon completion of this campaign, your California dealer
will complete and provide you a “Proof of Correction Certificate.” If required, present the certificate to
the California Department of Motor Vehicles (the “DMV”) when renewing your California registration as
proof of campaign completion. If the DMV does not request the certificate, we recommend that you
keep it for your records.
In addition, the State of California requires that every vehicle must pass an emission test (SMOG
Check) every two years and before it is sold. Without the repair we are providing at no charge,
your vehicle may not pass this test.
IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR
If you have already paid for repairs associated with this condition, you may be eligible for reimbursement. Reimbursement consideration will be based on the amount an authorized Subaru retailer in your
area would charge for the same repair.
Please send the original service repair order, which has the name of the repair facility, date of repair,
mileage at the time of repair, complete 17-digit vehicle identification number (VIN), and your name, with
correct mailing address and telephone number to the address listed below.
Subaru of America, Inc.
Customer Advocacy Department, Attention: WRK-21 Recall
P.O. Box 9103, Camden, NJ 08101-9877
Please send original receipts only and retain a photocopy for your records. Please be assured that we
will attempt to process your reimbursement request as quickly as possible, but it may take up to 60 days
for this process to be completed.
Continued...
IF YOU NEED FURTHER ASSISTANCE:
To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find
a Retailer.’
For additional information, please go to: http://www.wrk21.service-campaign.com.
If you need additional assistance, please contact us directly:
•
By e-mail: Go to www.subaru.com and select “Customer Support”
•
By telephone: 1-844-373-6614
Monday through Friday between 8:00 a.m. and 7:00 p.m. ET
•
By U.S. Postal mail: Write us at Subaru of America, Inc.
Attn: Customer Advocacy Department
P.O. Box 9103, Camden, NJ 08101-9877
To subscribe to the NHTSA Recall Notification email System, please go to: https://www-odi.nhtsa.dot.
gov/nhtsa/subscriptions.
Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free
of charge.
You may also contact the Administrator, National Highway Traffic Safety Administration (NHTSA), 1200
New Jersey Ave., SE, Washington, DC 20590 or call the toll-free Vehicle Safety Hotline at 1-888-3274236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov if you believe the Subaru retailer has failed
or is unable to remedy your vehicle without charge within a reasonable amount of time.
Your continued satisfaction with your Subaru is important to us. Please understand that we have taken
this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for
any inconvenience this matter may cause and urge you to schedule an appointment to have this repair
performed.
Sincerely,
Subaru of America, Inc.
A subsidiary of SUBARU CORPORATION
- CUTTING EDGE TECHNOLOGY - Shockproof technology designed to...
- QUIET SMOOTH SHIFTING - V-Twin Transmission oil dampens...
- IMPROVES PERFORMANCE - Transmission fluid that dramatically...
- POPULAR POWESPORTS OIL FOR - UTVs & Side by Sides, ATVs...
- WHY RED LINE - Established in 1979, Red Line Products...
- CUTTING EDGE TECHNOLOGY - Shockproof technology designed to...
- QUIET SMOOTH SHIFTING - V-Twin Transmission oil dampens...
- IMPROVES PERFORMANCE - Transmission fluid that dramatically...
- POPULAR POWESPORTS OIL FOR - UTVs & Side by Sides, ATVs...
- WHY RED LINE - Established in 1979, Red Line Products...
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
Search NHTSA Database for Vehicle Complaints
View Latest Vehicle Complaints
TSB/Document ID: WRK-21/22R
Replacement Service Bulletin Number:
MFR Communication Date: 2022-08-26
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: POWER TRAIN
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
- [Notice] When you receive a used device, it may be a customer return resold by Amazon without inspection. You can exchange it for a new one through Amazon. As this situation is unavoidable, we sincerely apologize. For any issues, contacting us via Amazon's "Messages" is the best way. THINKSCAN 689BT Bidirectional Scan Tool Can Be Used Immediately After It is Turned On, Without Complicated Registration Process, Which is More Convenient & Quick.
- Full Bi-Directional Control & 3000+ Active Tests: Take control and test components like actuators, fuel injectors, relays, and cooling fans in real time. You’ll quickly see if the problem is in the part itself or the control module — saving you hours of guesswork and frustrating trial-and-error.
- Advanced ECU Coding Capabilities: Handle module matching and hidden feature activation with confidence. When you replace an ECU or want to customize settings, this obd2 scanner diagnostic bi directional tool gives you the professional-level capabilities you need without the dealership price tag.
- 34+ Useful Reset and Maintenance Functions: Complete everyday service tasks smoothly with a wide range of helpful reset and maintenance functions. Whether you’re keeping up with regular upkeep or tackling a specific job, this scanner makes maintenance simpler and less stressful for both DIYers and pros.
- Comprehensive Full System Diagnostics: Diagnose every major system — Engine, Transmission, ABS, SRS, TPMS, and more — all in one place. Finally stop wondering if you’re missing something important; get the full picture and clear codes with ease.
- Top Reasons to Choose the D7S OBD2 Scanner: XTOOL D7S car scan tool, an upgrade of XTOOL D7, offers comprehensive features for automotive technicians, workshops, and DIY enthusiasts 1. Upgraded Hardware: 2+64GB memory, rear camera, intuitive interface, foldable bracket 2. Complete Diagnostics: FCA
Autoauth, OE-level all system scan, 39+ maintenance services, 4K+ bidirectional, CANFD/DoIP protocol 3. Advanced Capabilities: ECU c0ding, PMI functions 4. Wide Compatibility: Support 10,000+ models, covering 99% vehicle brands 5. Multi-language: Available in 22+ languages, No IP Restrictions 6. 3-Year Updates: Save 300 bucks on software updates for the latest features and optimizations - 2026 Upgraded D7S Car Scanner Features: The newly 2026 D7S V2.0 scanner for car brings exciting features for advanced vehicle diagnostics and enhanced user experience 1. FCA AutoAuth: Now supports FCA SGW module for Chrysler, for Jeep, for Dodge (2018+), for Fiat (2017+), enabling faster vehicle communication without gateway restrictions 2. PMI (Offline ECU Pr0gramming): Allows for Ford, for Lincoln, and for Mazda ECU pr0gramming for new modules 3. Optimized Diagnostic Report 2.0: Personalized reports with logos and customer info for auto shops. Note: Compatibility varies by cars, please check before order
- 39+ Services/Resets/Adaptations/Relearns/Calibrations: XTOOL D7S full system car scanner diagnostic tool tackles 99% of common car issues through its 36+ special functions, including Oil Reset, EPB, SAS, BMS, Throttle Reset, Injector C0ding, ABS Bleed, TPMS Reset, Power Balance, etc and also covers specific-vehicle functions like Crank Sensor Relearn, ABS Initialization, Cylinder Power Balance, Fuel Trim Reset, Idle Relearn etc. This car diagnostic scanner enhances efficiency, making repairs and maintenance hassle-free. Tip: DO NOT for All vehicles, please check compatibility first
- Cost-effective ECU C0ding Scan Tool for Specific Brands: Enhance your vehicle's performance with XTOOL D7S! This obd2 scanner all systems bidirectional offers advanced capabilities at an affordable price, supports online for BMW, for Benz and offline for BENZ, for MIT, along with PMI functions for Ford, for Mazda, and for Lincoln. Ideal for technicians and DIY enthusiasts, this automotive scanner diagnostic tool optimizes vehicle performance and enhances the driving experience. Note: Not for all cars and modules, please send car VIN to check the compatibility before purchase
- OE All System Diagnostic & 8 Pids Graphing: XTOOL D7S is a comprehensive all system bi directional obd2 scanner that delivers dealer-level diagnostics, completely controlling over your vehicle’s performance and health. This automotive scan tool can read and clear DTCs, view live data and ECU information, retrieve freeze frames, and perform active tests and full obd2 functions. This bi-directional scan tool can can identify your vehicle's make, model, and year information with just one click and show up to 8 PIDs live data with options for CSV viewing, playback, and recording for in-depth analysis. It is easy-to-use for both professionals and beginners, helping pinpoint issues efficiently
- 【✅Compared to BOSSCOMM IF742, IF745 Offers Full-System Diagnostics】The BOSSCOMM IF745 car diagnostic scanner is an upgraded model of IF742. In addition to supporting all OBD2 Code Reader functions and 6 reset options (ABS/EPB/SAS/BMS/Oil/Throttle), it expands diagnostics from 4 systems (Check Engine/ABS/SRS/Transmission) to vehicle All systems, including Steering, Suspension, and Body Electronics. This provides deeper, more comprehensive diagnostic capabilities.
- 【✨10 OBD2 Functions】The BOSSCOMM IF745 scan tool’s DTC Lookup instantly translates fault codes into user-friendly explanations, its I/M Readiness feature streamlines emissions testing with a single tap, and Freeze Frame lets you pinpoint the exact moment of a fault for in-depth root-cause diagnosis. Combined with a live data dashboard and advanced diagnostics (O2S, OBMon, EVAP), it delivers comprehensive insights for confident troubleshooting.
- 【✨Deep Diagnostics for All Vehicle System Modules】Beyond code reading/clearing and ECU information retrieval, our all-in-one data stream feature lets you inspect all current fault codes and their locations across the vehicle’s systems. This vehicle code reader helps you turn off dashboard warning lights and perform a comprehensive self-check of your car at home—no more back-and-forth trips to the repair shop or hefty inspection fees.
- 【✨6 Essential Resets: ABS Bleeding, Oil, EPB, SAS, Throttle, BMS】The BOSSCOMM IF745 obd2 scanner diagnostic tool swiftly purges air from brake lines to restore braking sensitivity, fine-tunes maintenance cycles to eliminate false alerts, resolves parking brake issues with one-click control, recalibrates steering sensors for stability, optimizes engine idling/acceleration for smoother performance, and deeply resets battery systems to extend lifespan and range via precise parameter adjustments.❗NOTE: Does NOT support bidirectional control, coding, or programming.
- 【✨10,000+ Car Models, AutoVIN, 13 Languages】The BOSSCOMM IF745 vehicle scanner diagnostic tool covers 73+ global car brands and offers support in 13 languages, making it perfect for DIYers, auto mechanics, or as a thoughtful gift. With a single-click AutoVIN feature, it instantly retrieves vehicle serial numbers, streamlining diagnostics for users globally. This adaptable tool balances user-friendliness with precision, catering to both personal and professional requirements.✅Unsure about compatibility? Compatibility will vary on vehicles' model and year, pls reach us via 📧 [email protected] 📧 before purchase.
This product presentation was made with AAWP plugin.