GENERAL SERVICE INFO

RIDE COMMAND
UPDATE

Release Date: August 2, 2022

— Confidential and Proprietary —

VERSION: R01 (August 2, 2022)
IMPORTANT
If you are working with a printed copy, please verify you have the most current version of this document.

SUBJECT: RIDE COMMAND UPDATE WARRANTY CLAIMS
PURPOSE
Polaris and Indian Motorcycle has determined that certain Ride Command displays (produced between 2019 and 2021)
installed in vehicles do not fully conform to Federal Communications Commission (FCC) requirements. As part of our
program to address this matter, Polaris is sending letters to impacted consumers to outline the nature of this matter and
provide options on having updated software installed. Consumers will be encouraged to perform the update themselves but
will be given the option to bring vehicles into a dealership for this software update to be performed at no cost to them.
Coverage only applies to Ride Command displays showing certain versions. Refer to Identifying The Software Version.
Consumers will be required to bring their notification letter to their dealership to confirm their eligibility for the free
update.
Additionally, dealers are required to update any wholegood inventory vehicles. Indian Motorcycle and Polaris Slingshot
vehicles produced before December 2021 and Off-Road vehicles or Snowmobiles produced before February 2022 will
require an inspection and update if required prior to retail. If your dealership has sold or installed an accessory Ride
Command kit to a consumer, we ask you reach out to the consumer to complete this update. In stock accessory kits must
also be updated prior to sale.

IDENTIFYING THE SOFTWARE VERSION
To identify the software version in the Ride Command display, go to All Settings > Info.
RANGER / RZR / GENERAL VEHICLES

POLARIS SNOWMOBILES

Coverage only applies to Ride Command displays showing version 7 or
older. Higher software versions already include the necessary resolution
for this concern, and coverage does not apply.

Coverage only applies to Ride Command displays showing version 1 or
older. Higher software versions already include the necessary resolution
for this concern, and coverage does not apply.

SLINGSHOT VEHICLES

INDIAN MOTORCYCLES

Coverage only applies to Ride Command displays showing version 2 or
older. Higher software versions already include the necessary resolution
for this concern, and coverage does not apply.

Coverage only applies to Ride Command displays showing version 2 or
older. Higher software versions already include the necessary resolution
for this concern, and coverage does not apply.

The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is
provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the written
consent of Polaris Inc.
(R01)

© 2022 Polaris Inc.

Page 1 of 2

WARRANTY CLAIM INFO
1. On DEX, go to Service and Warranty > Warranty Claim and Extended Coverage > Start a New Warranty Claim.
2. Select Standard or OW-Goodwill > Enter the VIN / PIN and retrieve registration.
3. Enter the date in Date Failed and Date Repaired.
4. Enter RADIO22 in Authorization.
5. Enter 18 minutes in Labor Minutes.
6. Enter Radio Compliance Update in Customer Concern > Probable Cause > Repair/Correction.
7. Enter 0000511 Qty 1, select fail codes 127/434/152.
8. Submit the warranty claim.

The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is
provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the written
consent of Polaris Inc.
(R01)

© 2022 Polaris Inc.

Page 2 of 2

Slingshot Division
P.O. Box 47700
Medina, MN 55340-9960

IMPORTANT NOTICE
This notice applies to your vehicle
Subject: Ride Command 7” Display Update

VIN:
First Name Last Name
Address
City, State ZIP

Dear Slingshot Owner,
Thank you for purchasing a Ride Command 7” display equipped vehicle. This notice is to ask that you take steps to make sure that your vehicle meets
Federal Communications Commission (FCC) requirements. Our records show you have purchased a vehicle that includes an affected Ride Command 7”
display.
The reason for this notice:
Polaris has determined that vehicles produced or accessorized with a Ride Command 7” display do not conform to FCC requirements and require a
software update to make the display compliant.
What you should do:
Check your software version in the settings menu on your Ride Command display. If the eighth digit from the left of software version is a 2 or higher, no
action is required. If the number is not a 2 or higher, an update is required.

Updated software to resolve this matter, along with numerous other feature enhancements, was made available for installation in December 2021.
Displays updated after this time will be fully up to date. Visit ridecommand.slingshot.polaris.com to obtain the updated software along with how-to guides
and instruction videos.
Polaris is consistently improving and adding features to Ride Command which are always free to you. We recommend checking back on the Ride
Command website frequently to take full advantage of the continuous improvements made to the software.

What your dealership will do:
If you do not wish to perform an update on your own, Polaris has authorized your dealer to install updated software at no cost to you. Please bring this
letter to your dealer to qualify for this no cost service.
This notice was mailed to you according to our most current registration information. If you no longer own this vehicle, or if some of the contact information
in this notice is incorrect, please contact your dealer to complete a transfer of ownership. Federal law requires that any vehicle lessor receiving this notice
must forward a copy of this notice to the lessee within 10 working days after the day on which the notice is received.
If you need assistance contacting or locating a Slingshot dealer, or if you have questions your Slingshot dealer is not able to address,
contact our Polaris Owner Connections Department at 1-855-863-2284, scan the QR code, or go to https://slingshot.polaris.
com/en-us/self-help/.

We apologize for this inconvenience and assure you that we are committed to customer satisfaction and providing world-class products for riders to enjoy.
Sincerely,
Polaris On-Road Vehicles

Dealer Information:
Dealers should refer to STOP Site > General Service Info > Policies > Ride Command Update. This document provides information on how to complete
the warranty claim after updating the Ride Command display.

COMPLIANCE NOTICE

ACTION
REQUIRED