GENERAL SERVICE INFO

RIDE COMMAND
UPDATE

Release Date: August 2, 2022

— Confidential and Proprietary —

VERSION: R01 (August 2, 2022)
IMPORTANT
If you are working with a printed copy, please verify you have the most current version of this document.

SUBJECT: RIDE COMMAND UPDATE WARRANTY CLAIMS
PURPOSE
Polaris and Indian Motorcycle has determined that certain Ride Command displays (produced between 2019 and 2021)
installed in vehicles do not fully conform to Federal Communications Commission (FCC) requirements. As part of our
program to address this matter, Polaris is sending letters to impacted consumers to outline the nature of this matter and
provide options on having updated software installed. Consumers will be encouraged to perform the update themselves but
will be given the option to bring vehicles into a dealership for this software update to be performed at no cost to them.
Coverage only applies to Ride Command displays showing certain versions. Refer to Identifying The Software Version.
Consumers will be required to bring their notification letter to their dealership to confirm their eligibility for the free
update.
Additionally, dealers are required to update any wholegood inventory vehicles. Indian Motorcycle and Polaris Slingshot
vehicles produced before December 2021 and Off-Road vehicles or Snowmobiles produced before February 2022 will
require an inspection and update if required prior to retail. If your dealership has sold or installed an accessory Ride
Command kit to a consumer, we ask you reach out to the consumer to complete this update. In stock accessory kits must
also be updated prior to sale.

IDENTIFYING THE SOFTWARE VERSION
To identify the software version in the Ride Command display, go to All Settings > Info.
RANGER / RZR / GENERAL VEHICLES

POLARIS SNOWMOBILES

Coverage only applies to Ride Command displays showing version 7 or
older. Higher software versions already include the necessary resolution
for this concern, and coverage does not apply.

Coverage only applies to Ride Command displays showing version 1 or
older. Higher software versions already include the necessary resolution
for this concern, and coverage does not apply.

SLINGSHOT VEHICLES

INDIAN MOTORCYCLES

Coverage only applies to Ride Command displays showing version 2 or
older. Higher software versions already include the necessary resolution
for this concern, and coverage does not apply.

Coverage only applies to Ride Command displays showing version 2 or
older. Higher software versions already include the necessary resolution
for this concern, and coverage does not apply.

The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is
provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the written
consent of Polaris Inc.
(R01)

© 2022 Polaris Inc.

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WARRANTY CLAIM INFO
1. On DEX, go to Service and Warranty > Warranty Claim and Extended Coverage > Start a New Warranty Claim.
2. Select Standard or OW-Goodwill > Enter the VIN / PIN and retrieve registration.
3. Enter the date in Date Failed and Date Repaired.
4. Enter RADIO22 in Authorization.
5. Enter 18 minutes in Labor Minutes.
6. Enter Radio Compliance Update in Customer Concern > Probable Cause > Repair/Correction.
7. Enter 0000511 Qty 1, select fail codes 127/434/152.
8. Submit the warranty claim.

The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is
provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the written
consent of Polaris Inc.
(R01)

© 2022 Polaris Inc.

Page 2 of 2