NHTSA ID Number: 10219270
Manufacturer Communication Number: 22-NA-144
TSB/Document Date: 2022-09-07
Summary
This service bulletin provides a repair procedure to correct customer concerns of Power Windows
, Door Locks and Outside Mirrors Inoperative, Unwanted Theft Alarm Activation, Random Messages Displayed on Driver Information Center (DIC).
Bulletin No.:
Service Bulletin
Date:
22-NA-144
August, 2022
TECHNICAL
Subject:
Power Windows, Door Locks and Outside Mirrors Inoperative, Unwanted Theft Alarm
Activation, Random Messages Displayed on Driver Information Center (DIC)
Brand:
Model:
Model Year:
VIN Breakpoint:
from
to
from
to
2022
2022
SOP
NU100230
—
—
Involved Region or Country
North America
Condition
Some customers may comment on various Inoperative component issues resulting from
pushing any of the buttons on the driver’s front door switch bank:
• Power windows
• Door locks
• Outside mirror control
Some customers may also report unwanted activation of the theft alarm system, or
random messages on the DIC such as “service latch.”
Copyright 2022 General Motors LLC. All Rights Reserved.
Page 2
August, 2022
Bulletin No.: 22-NA-144
Cause
6103692
Note: The image above depicts a close-up of a failed seal below the driver side
windshield area.
This condition may be caused by the driver’s front door X500 in-line connector that may
have corroded terminals due to a water leak entering inside the upper A-pillar through the
panels not sealed properly.
Correction
Open the X500 and inspect for corroded terminals. Perform a water leak test on
suspected sheet metal area, reseal, and re-test for leaks.
Repair and/or replace X500 terminals as required.
Bulletin No.: 22-NA-144
August, 2022
Page 3
Important: Service agents must comply with all
International, Federal, State, Provincial, and/or
Local laws applicable to the activities it performs
under this bulletin, including but not limited to
handling, deploying, preparing, classifying,
packaging, marking, labeling, and shipping
dangerous goods. In the event of a conflict between
the procedures set forth in this bulletin and the
laws that apply to your dealership, you must follow
those applicable laws.
Service Procedure
1. Open the driver side door.
5599057
2. Remove the bolt (1) that secures the doors check
strap to the A-pillar.
Page 4
August, 2022
Bulletin No.: 22-NA-144
5793985
3. Remove the X500 connector cover (1).
4. Disconnect the electrical connector.
5. Inspect the door side connector terminals for
corrosion.
6104518
6. Utilizing a mirror or equivalent, inspect the A-pillar
side connector terminals for corrosion.
Bulletin No.: 22-NA-144
August, 2022
Page 5
6103827
Note: The graphics above are an example of what the
corrosion may look like in the X500 connectors.
• If corrosion is found at the door side connector
(1) or the instrument side connector (2),
continue to step 7.
• If corrosion is not found on the connectors, refer
to step 14.
7. Remove the driver side door. Refer to Front Side
Door Replacement in SI.
Note: Clean the terminals if at all possible. Only
replace the terminals if corrosion has entered the wire.
8. Clean or repair the terminals that only require
attention. Refer to Connector Repairs in SI.
6103429
9. From inside the vehicle, separate the instrument
panel side wiring harness (3) from the A-pillar
panel (4).
10. Disconnect the instrument panel side electrical
connector (2).
11. Disconnect the electrical connector (1).
12. Remove the A-pillar side X500 electrical connector.
13. Clean or repair the terminals that only require
attention. Refer to Connector Repairs in SI.
14. Remove the air inlet grille panel. Refer to Air Inlet
Grille Panel Replacement in SI.
Page 6
August, 2022
Bulletin No.: 22-NA-144
6103868
15. Locate the seams where the A-pillar merge to the
plenum panel and inner fender as indicated in the
graphic above.
6056039
Bulletin No.: 22-NA-144
August, 2022
Page 7
16. Wipe the surfaces with Kent Acrysol, P20005, or
equivalent, to remove any residual sealer or
urethane.
6103840
17. Apply a liberal amount of Kent® Quick Seal MSP
Seam Sealer, or equivalent, to All the seams.
6104524
18. Apply a liberal amount of sealer to the seams at
the A-pillar.
19. Water test area to ensure the leak has been fixed.
Page 8
August, 2022
Bulletin No.: 22-NA-144
6103893
20. Repeat the process for the passenger side panels.
21. Install the air inlet grille panel. Refer to Inlet Grille
Panel Replacement in SI.
22. Install the driver side door. Refer to Front Side
Door Replacement in SI.
Parts Information
Causal Part
Description
Part Number
Material Allowance
Qty
1
1
N/A
Kent® Quick Seal MSP
Seam Sealer Kit
P10200
$12.50 USD
$16.46 in Canada
N/A
ACDelco Dielectric
Lubricant*
12377900 (U.S.)
10953529 (Canada)
—
Bulletin No.: 22-NA-144
August, 2022
Page 9
Warranty Information
Note: Only select the labor operation that coincides
with the repair performed.
For vehicles repaired under the Bumper-to-Bumper
coverage (Canada Base Warranty coverage), use the
following labor operation. Reference the Applicable
Warranties section of Investigate Vehicle History (IVH)
for coverage information.
Labor Operation
Description
Labor Time
1481658*
X500 Terminal Testing/Inspection and Dielectric Lubricant
Application and A-pillar Seal
1.5 hrs
Add
Drivers Side Door Removal and Install
1.2 hrs
Add
X500 Terminal Cleaning and Repair**
0.5 hr
*This is a unique Labor Operation for bulletin use only.
**For additional repairs, use the labor operation associated with this bulletin. All parts and labor associated should be claimed on
the same transaction, using OLH as necessary to cover the labor for repair/replacement of the subsequently damaged part(s).
Version
2
Modified
Released July 19, 2022
Revised August 19, 2022 – Updated the VIN Breakpoint Information.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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TSB/Document ID: 22-NA-144
Replacement Service Bulletin Number:
MFR Communication Date: 2022-08-19
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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