•

After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).

This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement,
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA
parts inspection process (electronic or handwritten) is independent from other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require
approval on a single Repair Order, each applicable occurrence will require individual post repair
approval by the designated employee.
•

 Copyright 2022 Ford Motor Company

ATTACHMENT III
PAGE 1 OF 4
CUSTOMER SATISFACTION PROGRAM 22N02

CERTAIN 2015-2018 MODEL YEAR EDGE AND LINCOLN MKX VEHICLES AND
2013-2018 MODEL YEAR FUSION AND LINCOLN MKZ VEHICLES — FRONT
BRAKE FLEXIBLE HOSE REPLACEMENT
SERVICE PROCEDURE
1. Are one or both front flexible brake hoses leaking brake fluid?
No - This recall does not apply.
Yes - For Edge and MKX vehicles proceed to Step 2 below.
- For Fusion and MKZ vehicles proceed to Page 2.
2. Replace the Right Hand (RH) and Left Hand (LH) front brake flexible hoses. Please follow
Workshop Manual (WSM) procedures in Section 206-03.
NOTE: It is not necessary to remove the rear wheels when bleeding the brake system.
NOTE: The wheel speed sensor wiring harness and if equipped, the front suspension height sensor
wiring harness attach to the front brake flexible hose bracket. Ensure the harness retainer(s) are
reinstalled into their original positions. See Figure 1.
NOTE: LH side shown, RH side similar.

FRONT WHEEL SPEED SENSOR
HARNESS ATTACHMENT LOCATION

FRONT BRAKE FLEXIBLE
HOSE BRACKET

IF EQUIPPED, VEHICLE HEIGHT SENSOR
HARNESS ATTACHMENT LOCATION

1902A

E199079

CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
08/2022

FIGURE 1

ATTACHMENT III
PAGE 2 OF 4
CUSTOMER SATISFACTION PROGRAM 22N02

For Fusion and MKZ Vehicles
1. Replace the RH and LH front brake flexible hoses. Please follow the Workshop Manual (WSM)
procedures in Section 206-03.
• Do not reinstall the wheel and tire assemblies at this time, they will be installed later in this
procedure.

Front Suspension Ride Height Sensor and Harness Re-routing, if equipped
1. Remove the wire harness retainer from the ride height sensor stud on the RH and LH sides of the
vehicle. See Figure 1.
RIDE HEIGHT
SENSOR
WIRE HARNESS
RETAINER

1788A

FIGURE 1
2. Remove the nuts and bolts from the RH and LH ride height sensors and position aside. See Figure 2.
3. Cut the RH and LH ride height sensors harness tape at the harness bend. See Figure 2.

SENSOR REMOVED
HARNESS TAPE CUT

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT

FIGURE 2
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
08/2022

STUD1788B
FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE

ATTACHMENT III
PAGE 3 OF 4
CUSTOMER SATISFACTION PROGRAM 22N02

4. Attach the cut out templates (See Attachment IV) to the RH and LH front fender splash shields. Using
a suitable cutting tool, cut the front fender splash shields at the locations shown. See Figure 3.

• Remove any burrs or sharp edges.
NOTE: The front fender splash shields should remain on the vehicle during cutting.

LH AND RH
TEMPLATES

1788C

FIGURE 3
5. Position the RH and LH front ride height sensors back onto the brackets and install the nuts and bolts
with the long bolt in the front bracket hole. See Figure 4.
• Tighten bolts to 7 Ib.ft (9 Nm).
FRONT OF
VEHICLE

STUD FOR
MISSING NUT
LONGEST BOLT
TOWARDS FRONT
STUD FOR
MISSING NUT
STUD FOR
1788DNUT
MISSING

FIGURE 4

PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE

CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
08/2022

ATTACHMENT III
PAGE 4 OF 4
CUSTOMER SATISFACTION PROGRAM 22N02

6. Mark the location of the RH and LH clip on the ride height sensors wire harness. See Figure 5.
7. Remove the tape and clip from the RH and LH ride height sensors wire harness. Rotate the clips 180
degrees and reinstall onto the ride height sensors wire harness with electrical tape. See Figure 5.
ORIGINAL
POSITION

FLIPPED
POSITION

1788E

FIGURE 5
8. Attach the RH and LH ride height sensors wire harness clips to the front bracket bolt (long bolt) and
secure the harness loop using electrical tape. See Figure 6.
UPDATED CLIP AND
HARNESS POSITION

HARNESS LOOP
TAPED

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1788F

FIGURE 6

STUD FOR
MISSING NUT
9. Reinstall both front wheel and tire assemblies, please follow the WSM procedures in Section 204-04A.
PLACE COPY HERE
10. Calibrate the suspension height sensor. Connect the scan tool and carry out the Ride Height
Calibration routine. Follow the scan tool directions.
PLACE COPY HERE
PLACE COPY HERE

CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
08/2022

STUD FOR

ATTACHMENT IV
PAGE 1 OF 1
CUSTOMER SATISFACTION PROGRAM 22N02

Front Fender Splash Shield Templates
Printing Directions:
Print on 8.5” x 11” paper in portrait orientation only

CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
08/2022

Ford Motor Company
Recall Reimbursement Plan for 22N02
Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement
requests. However, federal legislation requires all motor vehicle manufacturers to establish
processes through which customers may seek recall reimbursement directly from the manufacturer
or from the dealers.
Regarding the specific reimbursement plan for Recall # 22N02, owners who have paid for service to
remedy the defect or noncompliance must have had that service performed prior to October 7, 2022.
After this date, if repairs related to this recall are performed by a non-Ford repair facility in an
emergency situation, customers must submit any refund requests through their dealership. As
required by this federal regulation, Ford Motor Company submitted the details of its latest General
Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration
(NHTSA) in February 2019. The following is the text of that letter and the Plan:
General Recall Reimbursement Plan
(As submitted to the NHTSA)
Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal
Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general
reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a
related safety recall.
Set forth below is Ford's general plan to reimburse owners and purchasers for costs incurred for
remedies in advance of notification of potential safely-related defects or noncompliance’s pursuant
to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission.
Reimbursement Notification
Ford's notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is
offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a
specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a
minimum of ten calendar days after the date on which Ford mailed the last of its Part 577
notifications to owners and will be indicated in the specific reimbursement plan available to owners
for an individual recall. This notice will direct owners to seek eligible reimbursement through
authorized dealers or, at their option, directly through Ford at the following address:
Ford Motor Company
P.O. Box 6251
Dearborn, MI 48121-6251

Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility.
Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified
beginning date would not be eligible for reimbursement. Ford generally has not established such a
beginning date for reimbursement eligibility and does not presently anticipate changing this general
policy. However, in any case where Ford determines a beginning date is appropriate, Ford will
indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a
reimbursement notification when all vehicles are well within the warranty period, subject to approval
by the agency.

Version 04-23-19

Costs to be Reimbursed
For vehicles, reimbursement will not be less than the lesser of:
•
•

The amount paid by the owner for the remedy that specifically addressed and was reasonably
necessary to correct the defect or noncompliance that is the subject of the recall, or
The cost of parts for the remedy (to be no more than the manufacturer's list retail price for
authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as
disposal of waste) and taxes.

For replacement equipment, reimbursement will be the amount paid by the owner for the
replacement item (limited by the amount of the retail list price of the defective or noncompliant item
that was replaced, plus taxes, where the brand or model purchased by the owner was different than
the brand or model that was the subject of the recall). If the item of motor vehicle equipment was
repaired, the reimbursement provisions identified above for vehicles will apply.
Ford notes that costs incurred by the owner within the period during which Ford's original or
extended warranty would have provided for a free repair of the problem will not be eligible for
reimbursement, as provided by Part 573.13 (d)(1).
Entities Authorized to Provide Reimbursement
Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement
plans for a particular recall, and will encourage owners to pursue requests for reimbursement
directly through dealers to expedite reimbursement. Ford will also provide a mailing address to
which customers can, at their option, send requests for reimbursement directly to Ford, as previously
noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process.
Whether the owner chooses to pursue reimbursement requests through a dealer or directly through
Ford, the owner will be directed to submit the required documentation, upon which reimbursement
eligibility will be determined.
Required Documentation
The reimbursement determination will depend upon the information provided by the customer.
Consistent with Part 573.13 (d)(4) the following information must be submitted:
•
•
•
•
•
•

•

Claimant name and address
Vehicle make, model, and model year
Vehicle identification number (VIN) and, for replacement equipment, a description of such
equipment or, for tires, the model, size and TIN (DOT code)
Identification of the recall number (either the Ford recall number or the NHTSA recall number)
Identification of the owner of the recalled vehicle at the time that the pre-notification remedy
was obtained
An original receipt for the pre-notification remedy that includes a breakdown of the amount for
parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt
covers work other than to address the recall or noncompliance, Ford may require the claimant
to separately identify costs that are eligible for reimbursement.
If the remedy was obtained during the warranty period, documentation indicating that the
warranty was not honored, or the warranty repair did not correct the problem related to the
recall.

Failure to submit all of the above information may result in denial of the reimbursement request.
Version 04-23-19

Additional Information
The Part 577 required owner notice will provide a toll-free telephone number through which specific
information about the reimbursement plan can be requested from Ford. This general reimbursement
plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific
to an individual recall also may be incorporated into the Part 573.6 notification.

Version 04-23-19