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NHTSA ID Number: 10216489

Manufacturer Communication Number: 21M05-S1

TSB/Document Date: 2022-07-28


Summary

Certain 2017-2022 Model Year Super Duty Vehicles Equipped with a Power Release Tailgate - Unintended Tailgate Opening. In the affected vehicles, some customers report experiencing an unintended tailgate opening and may have previously serviced their vehicle for this concern. Ford had developed an enhanced remedy for customers who may want this enhanced repair performed n their vehicle.


FIGURE 69
94. Cut the GY-BN wire and seal the connector end of the wire using heat shrink tubing. Solder in the
GY-BN jumper wire into the harness end of the cut wire. Seal using heat shrink tubing. See Figure 70.
HEAT SHRINK
ON CONNECTOR
END OF GY-BN WIRE

FRONT OF
VEHICLE

HARNESS END
GY-BN WIRE

GY-BN JUMPER
WIRE
STUD FOR
MISSING NUT
MALE END
OF C4003

FIGURE 70

STUD FOR
MISSING NUT
20036JJJ

STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE

CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022

ATTACHMENT III
PAGE 42 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1

95. Remove the tape and convolute on the male end of the Grey connector to expose the GY-BN dummy
wire. Cut the GY-BN wire just in front of the heat shrink tubing and discard the heat shrink tubing.
See Figure 71.
GY-BN DUMMY
WIRE

MALE END OF
GREY CONNECTOR

20036NNN

FIGURE 71
96. Apply heat shrink tubing to the GY-BN wire from C4003. Solder the GY-BN wire from C4003 to the
GY-BN wire of the male end Grey connector. See Figure 72.

GY-BN WIRE
FROM C4003

STUD FOR
MISSING NUT
SOLDER AND HEAT
SHRINK TO GY-BN
DUMMY WIRE

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
20036OOO
PLACE
COPY HERE

FIGURE 72
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022

PLACE COPY HERE
PLACE COPY HERE

ATTACHMENT III
PAGE 43 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1

97. Position back the convolute and wrap any exposed wires on the harness with black electrical tape.
See Figure 73.

TAILGATE
JUMPER WIRE

20036PPP

FIGURE 73
98. Secure the tailgate jumper harness using a tie strap then cut the excess length of the tie strap. Return
the connectors into the proper locations. See Figures 74 and 75.
FRONT OF
VEHICLE

TIE STRAP

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
TAILGATEMISSING
JUMPERNUT
HARNESS
PLACE COPY HERE
20036QQQ
PLACE
COPY HERE

FIGURE 74
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022

PLACE COPY HERE

ATTACHMENT III
PAGE 44 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1

Completed Wiring Modification

FRONT OF
VEHICLE

1918CC

FIGURE 75
99. Remove the ratchet strap and raise the spare tire and replace the spare tire rod inside the vehicle.
100. Install the lower steering column shroud and the bolts. See Figure 76.

x3

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE

20036RRR

CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022

FIGURE 76

ATTACHMENT III
PAGE 45 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1

101. Position back the steering column opening trim panel. See Figure 77.

20036SSS

FIGURE 77
102. Install the RH instrument panel finish panel. See Figure 78.

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
20036TTT
PLACE
COPY HERE

FIGURE 78
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022

ATTACHMENT III
PAGE 46 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1

103. Install the RH lower cowl trim panel and the access cover. Position back the weatherstrip.
See Figure 79.

x4

3

2

1

3
20036UUU

FIGURE 79
104. Install the RH scuff plate. See Figure 80.

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
20036VVV

FIGURE 80

STUD FOR
MISSING NUT
105. Connect the negative battery cable(s). Please follow the WSM procedures in Section 414-01.
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022

PLACE COPY HERE
PLACE COPY HERE

ATTACHMENT III
PAGE 47 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1

For 2017-2019 Model Year Vehicles, proceed to the steps below.
For 2020-2022 Model Year Vehicles, proceed to page 49.
For 2017-2019 Model Years vehicles ONLY
NOTE: Ford Diagnostic and Repair System (FDRS) cannot be used for programming on the 2017-2019
Super Duty vehicles.

Module Reprogramming
NOTE: Reprogram appropriate vehicle modules before performing diagnostics and clear all DTC's after
programming. For DTC's generated after reprogramming, follow normal diagnostic service
procedures.
1. Connect a battery charger to the 12V battery.
NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not
the 12 volt battery negative terminal to prevent the battery saver mode from activating on the
vehicle.
NOTE: Make sure the IDS computer does not enter sleep mode during programming.
2. Reprogram the Body Control Module (BCM) using Integrated Diagnostic Software (IDS) release
126.05 or higher. Make sure you are connected to the Internet prior to reprogramming.

NOTE: Calibration files may also be obtained at www.motorcraftservice.com.
NOTE: Follow the IDS on-screen instructions to complete the reprogramming procedure.
3. Under "Programmable Parameters" select "Vehicle". Then when prompted with the "Tailgate Release
Switch" choose option "Double Press". Select the tick.
4. If available, under "Programmable Parameters" select "Tailgate Ajar Message". Choose option
"indicator - Off/Disable". Select the tick.
5. Disconnect the battery charger from the 12V battery once the reprogramming has completed.

CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022

ATTACHMENT III
PAGE 48 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1

Important Information for Module Programming

NOTE: When programming or reprogramming a module, use the following basic checks to ensure
programming completes without errors.
• Make sure the 12V battery is fully charged before carrying out the programming steps and
connect IDS/scan tool to a power source.
• Inspect Vehicle Communication Module (VCM) and cables for any damage. Make sure scan tool
connections are not interrupted during programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC
system, etc.) and close doors.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,
etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable IDS/scan tool sleep mode, screensaver, hibernation modes.
• Create all sessions Key ON Engine OFF (KOEO). Starting the vehicle before creating a session will
cause errors within the programming inhale process.

Recovering a module when programming has resulted in a blank module:
NEVER DELETE THE ORIGINAL SESSION!
a. Obtain the original IDS that was used when the programming error occurred during Module
Reprogramming (MR) or Programmable Module Installation (PMI).
b. Disconnect the VCM from the Data Link Connector (DLC) and the IDS.
c. Reconnect the VCM to IDS and then connect to the DLC. Once reconnected, the VCM icon should
appear in the corner of the IDS screen. If it does not, troubleshoot the IDS to VCM connection.

d. Locate the original vehicle session when programming failed. This should be the last session used
in most cases. If not, use the session created on the date that the programming failed.
NOTE: If the original session is not listed in the previous session list, click the Recycle Bin icon at the
lower right of the previous session screen. This loads any deleted sessions and allows you to
look through them. Double-click the session to restore it.
e. Once the session is loaded, the failed process should resume automatically.
f. If programming does not resume automatically, proceed to the Module Programming menu and select
the previously attempted process, PMI or MR.
g. Follow all on-screen prompts/instructions.
h. The last screen on the IDS may list additional steps required to complete the programming process.
Make sure all applicable steps listed on the screen are followed in order.

CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022

ATTACHMENT III
PAGE 49 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1

For 2020-2022 Model Years vehicles ONLY
NOTE: Integrated Diagnostic Software (IDS) cannot be used for programming on the 2020-2022 Super
Duty vehicles.

Module Programming
NOTE: Program appropriate vehicle modules before performing diagnostics and clear all DTC's after
programming. For DTC's generated after programming, follow normal diagnostic service
procedures.
1. Connect a battery charger to the 12V battery.
NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not
the 12 volt battery negative terminal to prevent the battery saver mode from activating on the
vehicle.
NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure
there is a good internet connection and the VCM is properly connected to the DLC.
2. Log into Ford Diagnostic and Repair System (FDRS).
NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is
run. Vehicle identification data appears on the screen when this is complete.
3. Click 'Read VIN from Vehicle' or manually enter the VIN.
NOTE: Available modules are shown on the LH side of the screen, and available procedures are listed
on the RH side of the screen. Modules that are communicating are highlighted in green.
4. Select Toolbox tab.
5. From the list on the LH side of the screen, select the BCM.
6. From the list on the RH side of the screen, select BCM - Body Control Module (BCM) Software Update.
7. Click RUN. Follow all on-screen instructions carefully.
8. From the list on the RH side of the screen, select BCM - Tailgate Interior Release Switch Configuration.
9. Click RUN. Follow all on-screen instructions carefully.
10. When prompted to choose a parameter state, select Double Press.
11. From the list on the RH side of the screen, select Tailgate Ajar Message.
12. Click RUN. Follow all on-screen instructions carefully.
13. When prompted to choose a parameter state, select Disable.

CPR © 2022 FORDeBay logo MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022

ATTACHMENT III
PAGE 50 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1

14. From the list on the RH side of the screen, select Self-Test and click RUN.
15. Click the Run Selected Tests button in the lower right.
16. Click the Clear & Retest button at the top of the screen to clear DTC's in all modules.
17. Disconnect the battery charger from the 12V battery once the programming has completed.

Important Information for Module Programming

NOTE: When programming a module, use the following basic checks to ensure programming completes
without errors.
• Make sure the 12V battery is fully charged before carrying out the programming steps and connect
FDRS/scan tool to a power source.
NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software.
• Inspect Vehicle Communication Module II (VCM II)/Vehicle Communication and Measurement Module
(VCMM) and cables for any damage. Make sure scan tool connections are not interrupted during
programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC
system, etc.) and close doors.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable FDRS/scan tool sleep mode, screensaver, hibernation modes.
• Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause
errors within the programming inhale process.

Recovering a module when programming has resulted in a blank module
a. Disconnect the VCMII or VCMM from the data link connector (DLC) and your PC.
b. After ten seconds, reconnect the VCMII/VCMM to the DLC and the PC. Launch FDRS. The
VCMII/VCMM icon should turn green in the bottom right corner of the screen. If it does not,
troubleshoot the FDRS to VCM connection.
c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from
the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle”
and proceed through the Network Test.
d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module
Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed,
select “No” and continue through the installation application.
e. Once programming has completed, a screen may list additional steps required to complete the
programming process. Make sure all applicable steps are followed in order.

CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022

ATTACHMENT III
PAGE 51 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1

IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford,
all parts replaced under this FSA must be scrapped in accordance with all applicable local, state
and federal environmental protection and hazardous material regulations. Refer to the Parts
Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.

CPR © 2022 FORDeBay logo MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022

Customer Satisfaction Program, Unintended Tailgate Opening
2017-2022 Model Year Super Duty Vehicles
Customer Information Sheet

Thank you for having Customer Satisfaction Program 21M05 completed on your vehicle.
Improvements have been made to your vehicle's electronic tailgate system to prevent unintended tailgate
opening. These include the following software updates:
• The vehicle must be in park (P) to operate the power release tailgate
• To open the power release tailgate from the interior of the vehicle, press the button on the
instrument panel (if equipped) twice within three seconds
• To open the power release tailgate from the exterior, press the button in the top of the
tailgate handle twice within three seconds
Your vehicle was designed with multiple ways to open the tailgate. Please be aware that certain factors
can cause your tailgate to appear to be closed, although it may not be fully latched.
Please remember to ensure that your tailgate is closed prior to driving. For further information regarding
electronic tailgate operation, please refer to your vehicle Owner Manual.
Please keep this letter with your vehicle’s Owner Manual for future reference.
Sincerely,
Ford Motor Company

 Copyright 2022 FordeBay logo Motor Company

Owner’s Manual Addendum
Please insert this page in your Owner’s Manual.
Tailgate - Vehicles With: Remote Power Tailgate Release/Remote Release Tailgate
The following information supplements your Owner's Manual. For any questions regarding the
tailgate, contact an authorized dealer.
OPENING THE TAILGATE FROM INSIDE YOUR VEHICLE
The vehicle must be in park (P) to operate the power tailgate.
Press the button on the instrument panel twice within three seconds.

Note: A tone sounds when the tailgate opens.
OPENING THE TAILGATE FROM OUTSIDE YOUR VEHICLE
1. Unlock the vehicle with the remote control or power door unlock button.
Note: If an intelligent access transmitter is within 1 m (3 ft) of the tailgate, the tailgate unlocks
when you press the tailgate release button.

2. Press the button in the top of the tailgate handle twice within three seconds.

Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121

Customer Satisfaction Program 21M05
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567

July 2022

At Ford Motor Company, we are committed to building a community of happy and satisfied customers.
To demonstrate that commitment, we are providing a no-charge program for your vehicle with the VIN
shown above.
Why are you
receiving this notice?

Ford Motor Company launched program 21M05 for customers who have
previously repaired their power release tailgate and continue to experience
unintended tailgate opening and would like an enhanced repair. 21M05 also
is available to customers that have not received a tailgate repair and would
like to have the enhanced repair. We are pleased to let you know that, for
your peace of mind, Ford Motor Company will provide enhanced repairs (if
needed) on the power release tailgate system.

What is the effect?

This repair of the power release tailgate system is available for a total of 10
years or 150,000 miles from the warranty start date, whichever occurs first.
If your vehicle has already exceeded either time or mileage limits listed
above, this repair offer will last through January 31, 2023. Coverage is
automatically transferred to subsequent owners.

What will Ford and
your dealer do?

Parts are now available to repair your vehicle. If you have experienced
unintended tailgate opening, and your vehicle is within the indicated
time/mileage limitations, Ford Motor Company has authorized your dealer to
modify the power release tailgate system wiring, install a new tailgate
handle release switch and update the Body Control Module software free of
charge (parts and labor).

How long will it take?

The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.

What should you do?

If you have experienced unintended tailgate opening, please contact your
dealer and provide the VIN of your vehicle to schedule a service
appointment for Customer Satisfaction Program 21M05.

 Copyright 2022 FordeBay logo Motor Company

What should you do?
(continued)

The VIN is printed near your name at the beginning of this letter. Your
dealer will modify the power release tailgate system wiring, install a new
tailgate handle release switch and update the Body Control Module
software free of charge (parts and labor).
As always, please remember to secure any cargo in the truck bed. If you
feel you have experienced unintended tailgate opening resulting in damage
to your vehicle, please contact your dealer for an inspection of the damage
to be considered for repair approval.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.

Have you previously
paid for this repair?

If you paid to have repairs done for an unintended tailgate opening concern,
you may be eligible for a refund. Refunds will only be provided for service
related to the concern description. To verify eligibility and expedite
reimbursement, give your paid original receipt to your dealer before
January 31, 2023. To avoid delays, do not send receipts to Ford Motor
Company.

What if you no longer
own this vehicle?

If you no longer own this vehicle, and have an address for the current
owner, please forward this letter to the new owner. You received this notice
because our records indicate that you are the current owner.

Can we assist you
further?

If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: ford.com/support
For the hearing impaired, call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM - 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 7:00AM - 11:00PM
and Saturday 7:00AM – 5:00PM (Eastern Time).

As part of the Ford community, we appreciate your attention to this important matter and your
continued loyalty.
FordeBay logo Customer Service Division

 Copyright 2022 Ford Motor Company

12345

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TSB/Document ID: 21M05-S1

Replacement Service Bulletin Number:

MFR Communication Date: 2022-07-22

MFR Internal Campaign ID/Software Version:

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: EQUIPMENT

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  • 【✅Compared to BOSSCOMM IF742, IF745 Offers Full-System Diagnostics】The BOSSCOMM IF745 car diagnostic scanner is an upgraded model of IF742. In addition to supporting all OBD2 Code Reader functions and 6 reset options (ABS/EPB/SAS/BMS/Oil/Throttle), it expands diagnostics from 4 systems (Check Engine/ABS/SRS/Transmission) to vehicle All systems, including Steering, Suspension, and Body Electronics. This provides deeper, more comprehensive diagnostic capabilities.
  • 【✨10 OBD2 Functions】The BOSSCOMM IF745 scan tool’s DTC Lookup instantly translates fault codes into user-friendly explanations, its I/M Readiness feature streamlines emissions testing with a single tap, and Freeze Frame lets you pinpoint the exact moment of a fault for in-depth root-cause diagnosis. Combined with a live data dashboard and advanced diagnostics (O2S, OBMon, EVAP), it delivers comprehensive insights for confident troubleshooting.
  • 【✨Deep Diagnostics for All Vehicle System Modules】Beyond code reading/clearing and ECU information retrieval, our all-in-one data stream feature lets you inspect all current fault codes and their locations across the vehicle’s systems. This vehicle code reader helps you turn off dashboard warning lights and perform a comprehensive self-check of your car at home—no more back-and-forth trips to the repair shop or hefty inspection fees.
  • 【✨6 Essential Resets: ABS Bleeding, Oil, EPB, SAS, Throttle, BMS】The BOSSCOMM IF745 obd2 scanner diagnostic tool swiftly purges air from brake lines to restore braking sensitivity, fine-tunes maintenance cycles to eliminate false alerts, resolves parking brake issues with one-click control, recalibrates steering sensors for stability, optimizes engine idling/acceleration for smoother performance, and deeply resets battery systems to extend lifespan and range via precise parameter adjustments.❗NOTE: Does NOT support bidirectional control, coding, or programming.​
  • 【✨10,000+ Car Models, AutoVIN, 13 Languages】The BOSSCOMM IF745 vehicle scanner diagnostic tool covers 73+ global car brands and offers support in 13 languages, making it perfect for DIYers, auto mechanics, or as a thoughtful gift. With a single-click AutoVIN feature, it instantly retrieves vehicle serial numbers, streamlining diagnostics for users globally. This adaptable tool balances user-friendliness with precision, catering to both personal and professional requirements.✅Unsure about compatibility? Compatibility will vary on vehicles' model and year, pls reach us via 📧 [email protected] 📧 before purchase.

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