NHTSA ID Number: 10216489
Manufacturer Communication Number: 21M05-S1
TSB/Document Date: 2022-07-28
Summary
Certain 2017-2022 Model Year Super Duty Vehicles Equipped with a Power Release Tailgate - Unintended Tailgate Opening. In the affected vehicles, some customers report experiencing an unintended tailgate opening and may have previously serviced their vehicle for this concern. Ford
had developed an enhanced remedy for customers who may want this enhanced repair performed n their vehicle.
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
STUD FOR
MISSING NUT
STUD FOR
ATTACHMENT III
PAGE 16 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1
43. Remove the bolts and the lower steering column shroud. See Figure 25.
x3
20036BB
FIGURE 25
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT III
PAGE 17 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1
44. Remove the bolts and the steering column reinforcement panel. See Figure 26.
x2
x2
x2
20036X
FIGURE 26
45. Using a coat hanger, route the Green (GN) wire from the relay through the instrument panel.
See Figure 27.
LH SIDE
RH SIDE
GN WIRE
FROM RELAY
COAT
HANGER
FRONT OF
VEHICLE
FIGURE 27
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
20036Y
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
STUD FOR
ATTACHMENT III
PAGE 18 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1
46. Pull the GN wire from the relay though the vehicles instrument panel to the Left Hand (LH) steering
wheel opening. See Figure 28.
GN WIRE
FROM RELAY
20036Z
FIGURE 28
47. Disconnect C2008 from the underside of the steering column. See Figure 29.
C2008
STUD FOR
MISSING NUT
GN WIRE
FROM RELAYSTUD FOR
MISSING NUT
FIGURE 29
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
STUD
FOR
20036AA
MISSING NUT
PLACE COPY HERE
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ATTACHMENT III
PAGE 19 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1
48. Disengage the white locking tab on C2008. Install the GN wire from the relay into the open cavity of
C2008. Engage the white locking tab. See Figure 30.
C2008
WHITE
LOCKING
TAB
WHITE
LOCKING
TAB
GN WIRE
FROM RELAY
20036CC
FIGURE 30
49. Reconnect C2008. See Figure 31.
C2008
GN WIRE
FROM RELAY
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
20036DD
PLACE
COPY HERE
FIGURE 31
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
ATTACHMENT III
PAGE 20 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1
50. Secure the wire from the relay using tie straps. See Figure 32.
WIRE FROM
RELAY
TIE STRAPS
20036EE
FIGURE 32
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
PLACE COPY HERE
ATTACHMENT III
PAGE 21 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1
51. Install the steering column reinforcement panel and the bolts. See Figure 33.
• Torque: 80 lb.in (9 Nm)
x2
x2
x2
20036X
FIGURE 33
52. Secure the wire from the relay to the wiring harness on the climate control housing using tie straps.
See Figure 34.
TIE STRAPS
WIRE FROM
RELAY
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
20036FF
FIGURE 34
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
ATTACHMENT III
PAGE 22 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1
53. Secure the wire from the relay to the wiring harness on the climate control housing using a tie strap.
See Figure 35.
WIRE FROM RELAY TO
STEERING COLUMN
20036HH
FIGURE 35
54. Disconnect C2280A from the BCM. See Figure 36.
FRONT OF
VEHICLE
BCM
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
20036IINUT
MISSING
C2280A
FIGURE 36
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
PLACE COPY HERE
ATTACHMENT III
PAGE 23 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1
55. Remove the tie strap from C2280A. See Figure 37.
TIE STRAP
C2280A
20036JJ
FIGURE 37
56. Remove the red locking tab and the black cover. See Figure 38.
BLACK
COVER
C2280A
RED LOCKING
TAB
FIGURE 38
STUD FOR
MISSING NUT
C2280A
STUD FOR
20036KK
MISSING
NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
STUD FOR
ATTACHMENT III
PAGE 24 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1
57. Remove the wire from pin 6 and strip back the wire coating to begin an inline splice. See Figure 39.
INLINE
SPLICE
PIN 6
C2280A
20036LL
FIGURE 39
58. Strip the tip of the Blue (BL) wire from the relay and twist it into the Blue-White (BL-WT) wire from
C2280A pin 6 to create an inline splice. See Figure 40.
BL WIRE
FROM RELAY
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
20036MM
FIGURE 40
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
STUD FOR
MISSING NUT
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ATTACHMENT III
PAGE 25 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1
59. Solder the BL wire from the relay to the inline splice, apply heat shrink and heat to seal the inline
splice. Reinstall the terminal into pin 6. See Figure 41.
SOLDER
INLINE
SPLICE
BL WIRE
FROM RELAY
HEAT SHRINK
TUBING
C2280A
20036NN
FIGURE 41
60. Install the red locking tab and the black cover. Secure using a tie strap and trim any excess.
See Figure 42. Reconnect C2280A to the BCM.
TIE STRAP
BLACK
COVER
STUD FOR
MISSING NUT
C2280A
RED LOCKING
TAB
C2280A
FIGURE 42
STUD FOR
MISSING
NUT
20036OO
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
STUD FOR
MISSING NUT
STUD FOR
ATTACHMENT III
PAGE 26 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1
CAUTION: Do not over torque the ground stud nut.
61. Remove the ground nut, install the ground wire with the eyelet from the relay on to the ground stud.
Reinstall the ground stud nut. See Figure 43.
• Torque: 70 in lb (8 Nm)
GROUND
STUD NUT
GROUND WIRE WITH
EYELET FROM RELAY
GROUND
STUD NUT
20036PP
FIGURE 43
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
ATTACHMENT III
PAGE 27 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1
62. Locate and disconnect connector C248 on the BCM. See Figure 44.
- Is the connector grey or black?
NOTE: Use the parts chart on Figure 21 Page 13 to verify if you have B1 or B2 version Floor Board
Jumper.
Black Connector - For B1 version Floor Board Jumper: Cut off and seal with heat shrink tubing
the Black-Violet (BK-VT) wire WITH the green spot tape on both the relay and
the floor board jumper wire. The BK-VT wire WITHOUT the green spot tape will
be used for this connector. See Figure 45.
For B2 version Floor Board Jumper: Cut off the terminal on the end WITH the
green spot tape on the floor board jumper wire, on the relay cut off and seal with
heat shrink tubing. The BK-VT wire WITH the green spot tape the , BK-VT wire
WITHOUT the green spot tape will be used for this connector. See Figure 45.
Grey Connector - For B1 version Floor Board Jumper: Cut off and seal with heat shrink tubing
the Black-Violet (BK-VT) wire WITHOUT the green spot tape on both the relay
and the floor board jumper wire. The BK-VT wire WITH the green spot tape will
be used for this connector. See Figure 45.
For B2 version Floor Board Jumper: Cut off the terminal on the end
WITHOUT the green spot tape on the floor board jumper wire, on the relay cut
off and seal with heat shrink tubing the BK-VT wire WITHOUT the green spot
tape. The BK-VT wire WITH the green spot tape will be used for this connector.
See Figure 45.
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
ATTACHMENT III
PAGE 28 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1
NOTE: Black C248 shown, gray C248 similar.
FRONT OF
VEHICLE
C248
BCM
20036SS
FIGURE 44
BK-VT WIRE FROM FLOOR BOARD JUMPER
BK-VT WIRE FROM RELAY
WITH GREEN TAPE
WITH GREEN TAPE
B1
B2
WITHOUT GREEN TAPE
FIGURE 45
STUD FOR
MISSING NUT
20036WWW
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
STUD FOR
MISSING NUT
STUD FOR
ATTACHMENT III
PAGE 29 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1
63. Remove the white locking tab from the female end of C248. Install the BK-VT wire from the relay into
pin 21 for a black connector and pin 2 for a grey connector. Reinstall the white locking tab.
See Figure 46.
WHITE LOCKING
TAB
FEMALE END OF
C248
BK-VT WIRE
FROM RELAY
20036TT
FIGURE 46
64. Detach the male end of C248 from the BCM retainer. Remove the white locking tab and install the
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TSB/Document ID: 21M05-S1
Replacement Service Bulletin Number:
MFR Communication Date: 2022-07-22
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
MFR Component System:
MFR Component Subsystem:
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