Description - G12: ALPINA B7 xDrive and see below Labor Allowance

37 99 000

Work time for replacing front left or right air
suspension

11 FRU

Work time for replacing both air suspensions, front

22 FRU

Or:
37 99 000

And, only for the following models (Including the APLINA B7 xDrive, See WT 37 99 000 Below):
Series
G12

Model Description
740Li xDrive Sedan

Series
G12

G12

740Le xDrive Sedan

G12

Model Description
750Li xDrive Sedan
M760Li xDrive
Sedan

Series
G12

Model Description
745Le xDrive

G12

ALPINA B7 xDrive

In conjunction with front air strut assembly replacements:
Labor Operation

Description

Labor Allowance

32 00 595

Kinematics Diagnosis System wheel alignment with ride
Refer to AIR
height measurement without loading the vehicle

And:
32 00 601

Adjusting toe-in on front axle

Refer to AIR

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01 05 22_G11/G12 Front and Rear Air Suspension Struts: Ltd Wty Ext To 8 Yrs/80,000 Miles

And/or:
32 00 621

Adjusting rear axle and renewing with eccentric screws

Refer to AIR

Adjusting rear axle (Eccentric screws already replaced)

Refer to AIR

Additional work for integral active steering (HSR)

Refer to AIR

Or:
32 00 620
And, if applicable
32 00 650

Or when the above wheel alignment labor operations are not available in AIR for the APLINA B7 xDrive:
ALPINA B7 xDrive: Work Time (WT) Labor Operation 32 99 000 Calculation (RO and Claim Comments
Required)
Labor Operation

Description

Labor Allowance

32 99 000

Kinematics Diagnosis System wheel alignment with ride
16 FRU
height measurement without loading the vehicle

And:
32 99 000

Adjusting toe-in on front axle

3 FRU

Adjusting rear axle and renewing with eccentric screws

7 FRU

Adjusting rear axle (Eccentric screws already replaced)

11 FRU

Additional work for integral active steering (HSR)

1 FRU

And/or:
32 99 000
Or:
32 99 000
And, if applicable:
32 99 000

Claim work time labor operation 32 99 000 one-time for the total FRU allowance that applies and itemize the
WT FRU amount claimed on the RO and in claim comment section.
And/or for:
Rear Air Suspension Strut Assembly Replacements
As applicable:
Labor Operation

Description - Except as noted below

Labor Allowance

37 12 570

Replacing rear left or right air suspension

Refer to AIR

Replacing both air suspensions, rear

Refer to AIR

Or:
37 12 580
Or, as applicable:
Labor Operation

Description - G12: ALPINA B7 xDrive and see below Labor Allowance

37 99 000

Work time for replacing rear left or right air suspension 22 FRU

Or:

Copyright ©2022 BMW of North America, Inc.
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6/1/22, 9:18 AM

37 99 000

01 05 22_G11/G12 Front and Rear Air Suspension Struts: Ltd Wty Ext To 8 Yrs/80,000 Miles

Work time for replacing both air suspensions, rear

32 FRU

ALPINA B7 xDrive: Work Time (WT) Labor Operation 37 99 000 Calculation (RO and Claim Comments
Required)

Claim work time labor operation 37 99 000 one time for the total FRU allowance that applies and itemize the
WT FRU amount claimed on the RO and in claim comment section
**Based on which one applies to your center, please refer to SI B01 01 20 or B01 07 20 for the applicable
procedure for documenting, claiming, and explaining, on the RO and in the claim comments, your diagnosis
work time (WT), job/repair work time (WT), and the vehicle repairs your center performed, unless otherwise
required by State law.
Previous Customer-Pay Repairs – Limited Warranty Extension Reimbursement
Under this extended limited warranty, BMW of North America, LLC (BMW NA) will provide reimbursement for
qualifying customer-pay repairs that were performed on an eligible vehicle prior to the release of this
component-specific limited warranty extension.
Customer-pay repairs are subject to the same vehicle eligibility requirements, limitations, and exclusions that
apply to the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Repairs That Do Not Qualify for Reimbursement
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States and
Puerto Rico, and/or the diagnosis and repair of issues beyond the scope of this component-specific coverage,
or that are due to outside influences, or any other unrelated issues are not covered by this limited warranty
extension. This exclusion also applies to repairs that were performed using (including those repairs that result
from using) non-genuine BMW parts and/or used BMW passenger car or light truck parts.
Requesting Reimbursement for a Previous Repair That Qualifies
For a customer to request reimbursement for a qualifying customer-pay repair performed either by an
authorized BMW center or independent repair shop located in the United States (including Puerto Rico), please
have him/her submit his/her reimbursement request online at www.BMW-RP.com under the following reference:

B-ELWR Air Struts 8Y80M (F/R)
Reimbursement Request Procedure
The online process is initiated by attaching/sending PDF files of the supporting documentation for the prior
repair.
The letter also includes alternative methods to request reimbursement, either through the mail or by fax as
described below:
BMW Customer Reimbursement Center
Attention: B-ELWR Air Struts 8Y80M (F/R)

Copyright ©2022 BMW of North America, Inc.
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6/1/22, 9:18 AM

01 05 22_G11/G12 Front and Rear Air Suspension Struts: Ltd Wty Ext To 8 Yrs/80,000 Miles

P.O. Box 54067
Hurst, Texas 76054
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please call 1-844-857-0341.

QUESTIONS REGARDING THIS BULLETIN
Technical inquiries
Warranty inquiries
Parts inquiries

Submit feedback at the top of this bulletin
To submit feedback for the CLAIMS section of this bulletin: Submit an IDS
ticket to the Warranty Department, or use the chat available in the Warranty
Documentation Portal
Submit an IDS ticket to the Parts Department

Supporting Materials
picture_as_pdf B010522 Customer Letter.pdf

Copyright ©2022 BMW of North America, Inc.
8/8

47911 HALYARD DRIVE
STE. 200
PLYMOUTH, MI 48170
DO NOT MAIL REPAIR ORDERS TO THIS ADDRESS

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May 2022
This “Important Limited Warranty Information,” effective with the date listed above, applies to the
BMW model with the Vehicle Identification Number (VIN) of WBA7U2C00LGM26967.
Dear BMW Owner/Lessee:
BMW is committed to delivering the ultimate in product satisfaction to our customers.
Towards that end, BMW is extending the limited warranty for the:
Front and Rear Air Suspension Strut Assemblies (G11/G12)
On the above-referenced vehicle to:
8 years/80,000 miles, as determined by your vehicle’s original in-service date.
This “component-specific” limited warranty extension applies to defects in materials or workmanship. This
coverage is subject to the same vehicle eligibility requirements, limitations, and exclusions that apply to the
BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
This is a notice of a “limited warranty extension.” It is not a notice of a Recall or Service
Action.
If a repair to this component is required, please contact your nearest authorized BMW center in the United
States or Puerto Rico to schedule an appointment.

Company
BMW of North America, LLC
BMW Group Company
Company
Mailing
Address
BMW of North
America,
LLC
PO Box
1227
BMW Group
Company
Westwood, NJ
07675-1227
Mailing
Address
PO Box 1227
Telephone
Westwood,
NJ
(800)
831-1117
07675-1227
E-mail
Website
Customerrelations@
www.bmwusa.com
bmwusa.com
Website
www.bmwusa.com
Company

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Your BMW center will confirm your vehicle’s eligibility and review the scope of the repairs to determine if
this extended limited warranty coverage applies. After vehicle inspection and diagnosis, eligible repair work
will be performed by the authorized BMW center free of charge.
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States
and Puerto Rico, and/or the diagnosis and repair of issues beyond the scope of this component-specific
coverage or that are due to outside influences, or any other unrelated issues are not covered by this limited
warranty extension. This exclusion also applies to repairs that were performed using (including those
repairs that result from using) non-genuine BMW parts and/or used BMW passenger car or light truck
parts.
The integrity of our products is essential to BMW’s success and our customers’ trust. We are determined
to exceed your expectations and hope this warranty extension further enhances your ownership
experience.
Sincerely,
BMW of North America, LLC
B-ELW Front and Rear Air Suspension Strut Assemblies (G11/G12) 8Y80M (2022) SAMPLE

Previous Customer-Pay Repairs – Limited Warranty Extension Reimbursement
May 2022

BMW of North America, LLC

VIN WBA7U2C00LGM26967
For the BMW model with the Vehicle Identification Number (VIN) listed above, BMW of North America, LLC
(“BMW NA”) will reimburse “qualifying customer-pay repairs” that were performed prior to the release of
this component-specific limited warranty extension.
Customer-pay repairs are subject to the same vehicle and coverage eligibility requirements, exclusions and
limitations that apply to the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Repairs That Do Not Qualify for Reimbursement
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States
and Puerto Rico, and/or the diagnosis and repair of issues beyond the scope of this component-specific
coverage or that are due to outside influence, or any other unrelated issues are not covered by this limited
warranty extension. This exclusion also applies to repairs that were performed using (including those
repairs that result from using) non-genuine BMW parts and/or used BMW passenger car or light truck
parts.
Requesting Reimbursement for a Previous Repair that Qualifies
If you previously had a “qualifying customer-pay repair” performed either by an authorized BMW center or
independent repair shop located in the United States (including Puerto Rico), please submit your
reimbursement request “online” at www.BMW-RP.com under the following reference:
Covered Component Code
B-ELWR Air Struts 8Y80M F/R
To initiate the online process, you will be asked to attach PDF files of the required documentation as
outlined in the reimbursement checklist on the next page.
Alternatively, you may mail or fax your request, and documentation to:
BMW Customer Reimbursement Center
Attention: B-ELWR Air Struts 8Y80M F/R
P.O. Box 54067
Hurst, TX 76054
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please call 1-844-857-0341.

B-ELWR Front and Rear Air Suspension Strut Assemblies (G11/G12) 8Y80M (2022) SAMPLE

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Front and Rear Air Suspension Struts Assemblies (G11/G12): Limited Warranty Extension
to 8 Years/80,000 Miles
Previous Customer-pay Repair Reimbursement – Documentation Checklist
BMW of North America, LLC
Reimbursement is available to the BMW Owner/Lessee who incurred the expense.
When submitting a reimbursement for a previous repair, please provide legible copies of the following
documentation and include your VIN, name, address and your preferred contact telephone number(s):
Repair Order (RO) or Invoice
This document should include the following information:
†
†
†
†
†
†

Customer name and address
Vehicle Identification Number (“VIN”)
The date of repair
The mileage when the repair was performed
Itemized breakdown of the labor charges for all repairs* including diagnosis
Itemized breakdown of the parts, including any miscellaneous items, billed for all repairs*

*For repair orders containing multiple repair line items, only the specific line-item expenses that relate
to the component that is covered by this extended limited warranty will be considered for
reimbursement.
Proof of Payment
Please provide a copy of at least one of the following items as valid proof of payment:
†
†
†
†

Repair order (RO)/invoice stamped and dated as “PAID”
Copy of a cancelled check
Copy of a signed credit/debit card receipt
Copy of a credit/debit card statement

Determining if an eligible vehicle’s repair qualifies for reimbursement:
Please use the following questions to review your repair order documentation prior to submitting a
reimbursement request:
1. Why was the vehicle brought into the repair facility?
2. What was the repair facility's diagnosis?
3. What did the repair facility do to correct the concern, and does it qualify?

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Front and Rear Air Suspension Struts (G11/G12): Limited Warranty Extension to
8 Years/80,000 Miles
Frequently Asked Questions (FAQ)
1. With the release of this notification, which BMW Group US models are potentially
eligible for this component-specific Limited Warranty Extension?
E-Series
G11
G12
G12
G12
G12
G12
G12
G12
G12

Beginning MY
2016
2016
2017
2017
2016
2016
2017
2017
2020

Model Description
750i xDrive Sedan
740Li Sedan
740Li xDrive Sedan
740Le xDrive Sedan
750Li Sedan
750Li xDrive Sedan
ALPINA B7 xDrive
M760Li xDrive Sedan
745Le xDrive

2. What is the specific issue with the Air Suspension Strut Assemblies?
For the Model vehicles listed above, the air suspension struts (left and/or right side, front axle and/or
the rear axle) may experience a loss of air when your vehicle sits stationary for prolonged periods,
causing the affected side(s) of the vehicle to drop or lean.
Additionally, acoustic type noises (rattling, cracking) may also occur and be heard while driving on
rough road surfaces, over speed bumps or when frequent hard steering maneuvers are performed
to enter and/or exit a parking space.
3. What should I do if I notice a similar condition in my vehicle?
Please contact an authorized BMW center in the United States (including Puerto Rico) to have your
vehicle inspected, and as necessary, repaired.
4. How will my vehicle be repaired?
If it is determined that the air suspension strut assemblies in your vehicle are causing the issues
described above due to a defect materials or workmanship, the affected air strut assembly will be
replaced free of charge under the terms of this 8 year/80,000-mile extended limited warranty
coverage.
Note: Any other air suspension system-related issues that are beyond the scope of this
component-specific extended coverage and/or that are due to outside influences are excluded from
this coverage.

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