Keystone RV

KSB-220630

7/1/2022

Lippert In-Wall Slide System
The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV
dealership Service Managers/Technicians of situations that may occur with some Recreational
vehicles so dealership personnel can perform proper and efficient service. KSB’s are intended
to be used by trained RV technicians with the knowledge, tools and equipment to do the job
properly and safely, not “do-it-yourselfers”.
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Information is not presented as a repair guaranteed to be covered by warranty.
Keystone’s P & P (Policy & Procedures) must be followed for any requested warranty
work.
Do not assume this repair is covered by warranty.
Not every unit listed requires a repair, only units exhibiting one or both sides that are
jammed up or inoperable require further action.

This process describes the repair of In-Wall slide systems that have become inoperable on
one or both sides. It has been determined the vehicles in this KSB population may have been
manufactured with an In-Wall Slide-Out System that may have a damaged guide shoe in the
slide mechanism.
Model and Serial Numbers Included:
Year

Model

Serial Number Range

2022

Alpine – 3220RL, 3720MD, 700FL, 3790FK, 3910RK, 3712KB,
3850RD
Arcadia – 3660RL, 3940LT
Avalanche – 378BH, 390DS, 312RS, 372MB, 352BH, 322RL,
338GK, 295RK
Cameo – 2901RL, 3201RL, 3701RL, 3891MK, 3921BR, 3961MB,
3975CK, 4031FL, 4051BH
Cougar – 23MLS, 24RDS, 25RES, 27SGS, 290RLS, 29MBS,
29RKS, 32BHS, 354FLS, 355FBS, 364BHL, 368MBI
Fuzion – 369, 373, 379, 419, 424, 427, 428, 429, 430
HC Montana – 295RL, 331RL, 335BH, 351BH, 373RD, 377FL,
385BR
Hideout – 174RK, 176BH, 179RB, 186SS

NE780302 - NE780918

2022
2022
2022
2022
2022
2022
2022
2022
2022
2022
2022

Impact – 25V, 29V, 317
Montana – 3121RL, 3231CK, 3761FL, 3763BP, 3791RD,
3855BR, 3861BR, 3931FB
Redwood – 3401RL, 4001LK, 4150RD
Springdale – 1740RK, 1760BH, 1860SS

NL550260 - NL550781
NE760296 - NE760983
N9310130 - N9310359
N2501159 - N2505607
NV501660 - NV505336
NF810192 - NF810677
NA740622 - NA741889
NW242096 - NW247023
NF815103 - NF815348
N4700835 - N4702268
N9340051 - N9340145
NW103056 - NW107655

Parts Required per Unit:

1 KRV # 701473 – Mechanism - In Wall Repair Kit - 38" - Inverted 1.56" Notch - Black - Kit

Local parts:

Sealant as needed

Tools Required:

Screw gun, Screwdriver, Caulk Gun, Nut Driver for mounting screws.

KSB-220630

Page 2 of 9

This KSB requires Pre-Authorization and multiple Photographs
When performing this KSB, please make certain that appropriate Personal Protective Equipment
(PPE) is used.
This repair is only required if the slide system has failed, not all components used were defective. If the
slide mechanism is inoperable or jammed up the remedy is rebuild the mechanism using KRV# 701473
– Mechanism - In Wall Repair Kit - 38" - Inverted - 1.56" Notch - Black - Kit.
REPAIR INSTRUCTIONS
Step 1
Locate the trailer on a level, flat, hard surface. Chock the wheels.
Step 2
Follow the attached Lippert TSB.
Step 3
Once system has been rebuilt and installed properly, 2 ½” (+ or – 1/8”) from gear rack face to edge of
column in and out on all four corners, proceed to warranty reimbursement.
WARRANTY REIMBURSEMENT
This KSB is for repair purposes only. If this is a warranty repair, the flat rate code is 1214006B
Submit a Pre-authorization and claim on Key Express with required photographs, Flat Rate Code #
1214006B with KSB # 220630 noted in the customer complaint section. The time authorized for this
repair is 5 hours.
No part return required.
If you have questions, please contact Customer Service:
Luxury (LX) -

866-273-1450

Toy Haulers (TH) -

866-273-1452

Premium (PR) -

866-273-1454

Traditional (TR) -

855-895-4422

CrossRoads (CR) -

844-361-8455