Vermeer Corporation
Trenchless
Pella, Iowa 50219 USA
FIELD CAMPAIGN
SERVICE BULLETIN #
CAMPAIGN
TYPE:
CAMPAIGN
CATEGORY:

MACHINE/
ATTACHMENT
MODEL(S):
R9X12T
Subject:

SVC2022-111

7 June 2022

Mandatory – Product Safety
Bulletin Only

SERIAL NUMBERS
Included
Excluded
101 – 163

PRODUCT
SAFETY
ALERT
FINAL NOTICE

Background:

DATE:

None

Kit Version
IK01

R9X12T Strike Alert Wire
Harness Replacement
(IK00-3337)

RECLAIMER STRIKE ALERT ALARM WILL NOT SOUND
In April 2017 and July 2018, notice regarding the above-referenced product safety
alert was sent to unit owners. We have not received confirmation that all the units
have been updated.
If reclaimer is attached to a Vermeer drill that strikes an energized power line, the
alarm will not sound on the reclaimer. Touching the reclaimer or the drill may result in
electric shock. Electrocution is possible.
DEATH OR SERIOUS INJURY POSSIBLE
If an electrical strike occurs and jobsite personnel do not hear the striker alert alarm
sound, electrocution could occur to uninformed jobsite personnel resulting in death or
serious injury.
Reference: Service bulletin SVC2017-047, first notice and service bulletin SVC2018090 second notice for this product safety alert.

Vermeer and the Vermeer logo are trademarks of Vermeer Manufacturing Company in the U.S. and/or other
countries. © 2022 Vermeer Corporation. All Rights Reserved.

Page 1 of 4

Solution:

IMMEDIATE MACHINE MODIFICATIONS REQUIRED
IK00-3337 has been created to provide an updated wire harness for the reclaimer.
This harness will allow the alarm on the reclaimer to alert nearby personnel of a
possible electrical strike. This kit must be installed as soon as possible.
DEALER PARTICIPATION
REVIEW REPORT, ORDER KITS, CONTACT CUSTOMERS
1. Reports will be emailed during the week of June 7, 2022, to dealerships shown in
our records which have units in their territory affected by this alert. Please review
the report for accuracy, including:
 Kit installation status. If IK00-3337 has not been installed, the report will
indicate status of open. Please verify your records to determine if the kit has
been installed. If installed, please file a claim to confirm installation and
request labor reimbursement prior to the owner letter notification mailing date
referenced below.
 Owner/address information. If data shown on the report is not accurate,
submit an equipment registration or business partner update in iWarranty and
notify the product safety department on or before June 20, 2022, at
productsafety@vermeer.com.
2. Review kits in dealer inventory. Prior to ordering kits from the Parts Distribution
Center, check your inventory to determine if you have IK00-337 in stock. Enter kit
orders in EzParts as needed. Do not order more kits than needed for
immediate installation.
3. Contact your affected customer(s) to schedule a mutually acceptable time to
upgrade their machine. Note: Letters will be sent to the customer(s) on or about
June 21, 2022. Also refer to Owner Notification section below.
If you have any questions concerning the installation of IK00-3337, please contact the
trenchless service department.
REIMBURSEMENT
Upon completion of each kit installation, a campaign warranty claim must be
submitted to the warranty department for reimbursement of the cost of parts and labor
to install the kit. Labor hours to install: .5 hour(s).
Note: Future notices to dealers and owners are dependent upon the receipt of
warranty claims.
OWNER NOTIFICATION
Included at the end of this bulletin is a sample owner letter which will be sent by
Vermeer Corporation directly to the owners on or about June 21, 2022. Owner letter
notifications will be provided in the following languages:


 Spanish

Indonesian

All translated owner letters will also include the owner letter in English.
This owner notification/letter instructs the owner to contact their local dealership to
arrange for a time to have the kit installed. After receiving IK00-3337 from the Parts
Distribution Center, you must contact your affected customer(s) immediately and
schedule a mutually acceptable time to upgrade their machine(s).
SVC2022-111

7 June 2022

Page 2 of 4

We regret any inconvenience these corrective measures may cause you. This
required work is for safety of the jobsite personnel. We hope you agree the safety
benefits surpass the inconvenience.

PRODUCT SAFETY DEPARTMENT
Attachments:

IK00-3337 Kit instructions
SVC2017-047 First notice
Completion Schedule:
Product Safety Alert: Install immediately
90 days from date of this Bulletin
180 days from date of this Bulletin
1 year from date of this Bulletin
Only Units within Standard Limited
Warranty Period
N/A
Internal Reference:
TREAD Act Code
(Choose one or
more codes
applicable)

SVC2022-111

-02
03
04
05
11

Reimbursement:
Product Safety Alert:
Work Completion Certificate Required
All Units Listed Above
Parts
Labor Paid (Labor Code: SB17)
Only Units within Standard Limited Warranty
Period
No Reimbursement

Not Applicable
Suspension
Service brake system, hydraulic
Service brake system, air
Parking brake
Electrical

7 June 2022

12
16
17
19
20
21

Exterior lighting
Structure
Latch
Tires
Wheels
Trailer hitch

Page 3 of 4

PRODUCT
SAFETY
ALERT
Final Notice

Product Safety Department
Vermeer Corporation
1210 Vermeer Rd East
Pella, Iowa 50219 USA
productsafety@vermeer.com

R9X12T Strike Alert Wire
Harness Replacement Kit

Sample
Owner
Letter

(IK00-3337)

June 21, 2022

Model:

«Model»

Serial No:

«VIN»

Dear Vermeer «MODEL» Owner:
In May 2017 and July 2018, notice was sent to owners concerning the above-referenced product safety update.
A copy of the first notice is included for your reference. To read more about this potential safety hazard, please
read the copy of the letter enclosed. Note: If Vermeer learned of your ownership after mailing of the first
notice, this will be your first notice.
Our records indicate that the product safety update may not have been installed on your Vermeer R9X12T
reclaimer.
If the kit has not been installed, please contact your independent, authorized Vermeer dealership
immediately to arrange a mutually acceptable time and location to have your machine upgraded at no cost to
you for labor or materials. The installation of this kit is estimated at .5 hour(s) of labor. If the Vermeer dealer
travels to the unit to install the kit, costs may be incurred by the owner. You must have your machine
upgraded for these safety features.
Contact your local Vermeer Dealer:

Telephone:

«Service_Dealer_Name»
«Serv_Dealer_Add1» «Serv_Dealer_Add2»
«Serv_Dealer_City» «Serv_Dealer_St» «Serv_Dealer_Zip»
«SERV_DEALER_COUNTRY»
«Serv_Dealer_Phone»

If the kit has been installed, please contact the product safety department to inform us what dealership
completed the installation using the contact methods below.
If you no longer own this unit, please notify the product safety department at:
Toll Free:
800-829-0051, option 1
Telephone:
641-621-7060
E-mail:
productsafety@vermeer.com
If possible, please provide the name and address of the new owner. Note: The model and serial number is
shown at the top center of this letter.
We regret any inconvenience that these corrective measures may cause you. This required work is for safety of
the jobsite personnel. We hope you agree that the safety benefits surpass the inconvenience.
Regards,
PRODUCT SAFETY DEPARTMENT
Enclosure: First notice owner letter – May 2, 2017
SVC2022-111

7 June 2022

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