David J. Johnson
Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

June 21, 2022

TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

RECOMMENDED NEW VEHICLE DELIVERY HOLD
Customer Satisfaction Program 22B08 – Supplement #1
Certain 2021 Model Year Mach-E, F-150, Bronco, Edge, Nautilus vehicles
Electronic Control Module Recovery
Customer Satisfaction Program 22B08
Dated April 27, 2022
TSB 22-2150 Ford Power-Up Software Update Failure Message And/Or Unable To
Update The APIM Or TCU With The FDRS And USB Drive - Module Recovery

REF :

New! REASON FOR THIS SUPPLEMENT
•

Owner Refund Expiration Date: The owner refund expiration date was incorrectly shown as
May 27, 2022. The correct date is October 31, 2022.

PROGRAM TERMS
This program will be in effect through October 31, 2022. There is no mileage limit for this program.
EXPIRATION DATE
This Customer Satisfaction Program has an expiration date of October 31, 2022 to encourage dealers
and customers to have this service performed as soon as possible.
We recommend dealers utilize their FSA VIN Lists name and address to contact customers with
affected vehicles. This will help minimize the number of vehicles that may miss out on future Ford
Power-Up or Lincoln Way updates. FSA VIN Lists were available on April 27, 2022.
AFFECTED VEHICLES
Vehicle

Model Year

Assembly Plant

Build Dates

Mach-E

2021

CUAUTITLAN

March 10, 2020 through July 6, 2021

F-150

2021

DEARBORN

March 16, 2020 through July 22, 2021

F-150

2021

KANSAS CITY

October 29, 2020 through October 7, 2021

Bronco

2021

MICHIGAN

January 15, 2021 through December 13, 2021

Edge

2021

OAKVILLE

February 8, 2021 through November 15, 2021

Nautilus

2021

OAKVILLE

November 24, 2020 through November 15, 2021

Affected vehicles are identified in OASIS and FSA VIN Lists.
Note: Completion of TSB 22-2150 will close this FSA.

 Copyright 2022 Ford Motor Company

REASON FOR THIS PROGRAM
In some of the affected vehicles, an internal error in the Accessory Protocol Interface Module (APIM)
or Telematics Control Unit (TCU) module software will prevent the receipt of software updates or
enhancements for these modules from Ford Power-Up or Lincoln Way. The module will operate as
intended otherwise.
SERVICE ACTION
Before delivering any new in-stock vehicles involved in this program, dealers are to update the APIM
and TCU module software. If either module won’t execute the update, the module needs to go through
the recovery process listed in TSB 22-2150, then updated.
For sold vehicles, customers will be notified if they have a module with this issue. They will be
instructed to make an appointment with their dealer to have this issue corrected. This service must be
performed on all affected vehicles at no charge to the vehicle owner.
NOTE: The service action is different between vehicles that are sold and in operation vs. unsold
vehicles. Ford can identify modules and VINs that require the recovery process once the vehicles are
sold and in operation. Those VINs are included in this program. If a vehicle has not yet been sold,
dealers will be able to identify modules requiring recovery by attempting to update the modules.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters were mailed the week of May 27, 2022. Dealers should repair any affected vehicles that
arrive at their dealerships, whether or not the customer has received a letter.
New! ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,

David J. Johnson

 Copyright 2022 Ford Motor Company

ATTACHMENT I
Page 1 of 2
NEW VEHICLE DELIVERY HOLD
Customer Satisfaction Program 22B08 – Supplement #1
Certain 2021 Model Year Mach-E, F-150, Bronco, Edge, Nautilus vehicles
Electronic Control Module Recovery
OASIS ACTIVATION
OASIS was activated on April 27, 2022.
FSA VIN LISTS ACTIVATION
FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on April 27, 2022.
Owner names and addresses were available on May 27, 2022.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
New! OWNER REFUNDS
• Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the
repair was performed before the date of the Owner Notification Letter. This refund offer expires
October 31, 2022.
• Refunds will only be provided for the cost associated with recovery of the APIM or TCU
module.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
LINCOLN PICKUP AND DELIVERY
Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery
service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC08749,
2021 Lincoln Pickup & Delivery Updates.

 Copyright 2022 Ford Motor Company

ATTACHMENT I
Page 2 of 2
NEW VEHICLE DELIVERY HOLD
Customer Satisfaction Program 22B08 – Supplement #1
Certain 2021 Model Year Mach-E, F-150, Bronco, Edge, Nautilus vehicles
Electronic Control Module Recovery
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
o Lincoln vehicles – 4 years or 50,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action. The FSA number (22B08) is the sub code.
 Customer Concern Code (CCC): A11 Electrical Control Panels
 Condition Code (CC): 04 Software Revision/Flash Module
 Causal Part Number: 14G670
 Part Quantity: 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Lincoln Pickup & Delivery: Claims for Lincoln Pickup & Delivery with a Lincoln loaner (up to
2 days) should be submitted on a separate line from the FSA. Refer to EFC08749,
2021 Lincoln Pickup & Delivery Updates for details.

 Copyright 2022 Ford Motor Company

ATTACHMENT II
Page 1 of 1
NEW VEHICLE DELIVERY HOLD
Customer Satisfaction Program 22B08 – Supplement #1
Certain 2021 Model Year Mach-E, F-150, Bronco, Edge, Nautilus vehicles
Electronic Control Module Recovery
LABOR ALLOWANCES
Description

Labor Operation

Labor Time

MT22B08B

Up to 1 hour

MT22B08C

Up to 1 hour

For a customer vehicle, claim MT22B08B only.
For an unsold vehicle, claim MT22B08C. If TCU and
APIM updates are successful, no further steps are
required. If TCU and APIM updates were unsuccessful,
claim MT22B08B in addition to MT22B08C.
Perform module recovery shown in TSB 22-2150. At the end
of the procedure it is not necessary to check the
Professional Technician System (PTS) website for
applicable SYNC 4 and Reverse Brake Assist System TSB,
SSM, GSB publications as directed in Step 8 of the TSB.
Update TCU & APIM software. (Unsold units only)
PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this repair.

 Copyright 2022 Ford Motor Company