NHTSA ID Number: 10214864
Manufacturer Communication Number: 21N13
TSB/Document Date: 2022-07-01
Summary
Certain 2020 Model Year Police Interceptor Utility Vehicles, Front Door Latches and Key Replacement: In some of the affected vehicles, customers may experience difficulty locking and/or unlocking their vehicle due to increased efforts required to turn the key in driver and passenger front door lock cylinders.
7 Remove the front door window regulator nut adhesive covers. See Figure 4.
NOTE: LH side shown, RH side similar.
21522C
FIGURE 4
NOTE: Follow the unique instructions and graphic for this step in installation.
8. Loosen the front door window regulator nuts. See Figure 5.
• Torque: 71 lb.in (8 Nm).
NOTE: LH side shown, RH side similar.
x4
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
21522D
FIGURE 5
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD
MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2022
ATTACHMENT III
PAGE 5 OF 22
CUSTOMER SATISFACTION PROGRAM 21N13
NOTE: Follow the unique instructions and graphic for this step in installation.
9. Release the front door window regulator retaining clips. Then position the front door window regulator
retaining clips into the service position. See Figure 6.
• Torque: 49 lb.in (5.5 Nm).
NOTE: LH side shown, RH side similar.
90
x12
x12
21522E
FIGURE 6
10. Route the interior door handle cable, door lock indicator cable and grommet through the front door
window regulator and remove the front door window regulator. See Figure 7.
NOTE: LH side shown, RH side similar.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
21522L
MISSING
NUT
FIGURE 7
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2022
PLACE COPY HERE
ATTACHMENT III
PAGE 6 OF 22
CUSTOMER SATISFACTION PROGRAM 21N13
11. If equipped, disconnect the exterior front door handle electrical connector. See Figure 8.
NOTE: The front door is shown transparent for clarity. LH side shown, RH side similar.
21522M
FIGURE 8
12. Remove the exterior front door handle access plug. See Figure 9.
NOTE: LH side shown, RH side similar.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
FIGURE 9
STUD21522N
FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2022
STUD FOR
MISSING NUT
ATTACHMENT III
PAGE 7 OF 22
CUSTOMER SATISFACTION PROGRAM 21N13
13. Hold the exterior front door handle open and turn the release screw enough to release the exterior
front door handle. See Figure 10.
• Torque: 35 lb.in (4 Nm).
NOTICE: Once the exterior front door handle is released DO NOT loosen the release screw anymore. If
the screw is fully released the exterior door handle will not engage the lever on installation.
NOTE: LH side shown, RH side similar.
21522P
FIGURE 10
14. Carefully remove the exterior front door handle lock cover by releasing the rearward tab and pulling
forward. See Figure 11.
NOTE: LH side shown, RH side similar.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
21522Q
MISSING
NUT
FIGURE 11
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2022
PLACE COPY HERE
ATTACHMENT III
PAGE 8 OF 22
CUSTOMER SATISFACTION PROGRAM 21N13
NOTE: It is important that the door lock cylinders do not get mixed between LH and RH.
15. Release the door lock cylinder retaining tab and remove the door lock cylinder. See Figure 12.
NOTE: LH side shown, RH side similar.
21522R
FIGURE 12
16. Remove the screw from the exterior front door handle reinforcement. See Figure 13.
• Torque: 62 lb.in (7 Nm).
NOTE: LH side shown, RH side similar.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
21522V
FIGURE 13
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2022
ATTACHMENT III
PAGE 9 OF 22
CUSTOMER SATISFACTION PROGRAM 21N13
17. Remove the front door glass run and bracket bolts. See Figure 14.
• Torque: 19 lb.in (2.2 Nm).
NOTE: LH side shown, RH side similar.
21522X
FIGURE 14
18. If equipped, disconnect the keyless entry keypad electrical connector, the front door latch electrical
connector and the front door latch jumper harness electrical connector. See Figure 15.
NOTE: LH side shown, RH side similar.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
21522Y NUT
MISSING
FIGURE 15
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2022
ATTACHMENT III
PAGE 10 OF 22
CUSTOMER SATISFACTION PROGRAM 21N13
19. Remove the front door latch bolts. See Figure 16.
• Torque: 71 lb.in (8 Nm).
NOTE: LH side shown, RH side similar.
x3
21522Z
FIGURE 16
20. Remove the front door latch assembly. See Figure 17.
NOTE: The front door is shown transparent for clarity. LH side shown, RH side similar.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
FIGURE 17
21522AB
STUD
FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2022
ATTACHMENT III
PAGE 11 OF 22
CUSTOMER SATISFACTION PROGRAM 21N13
NOTE: It is important that the door lock cylinders do not get mixed between LH and RH.
21. Transfer the Door Lock Cylinders to the new Front Door Latch assemblies. Please follow the WSM
procedures in Section 501-14.
CAUTION: Use caution not to kink the cables during installation of the door latch assembly.
22. Install the new Front Door Latch assemblies. Please follow the WSM procedures in Section 501-14.
23. Reverse the removal procedure to reassemble the vehicle.
24. Repower the SRS. Please follow the WSM procedures in Section 501-20B.
25. Perform the Power Door Window Initialization. Please follow the WSM procedures in Section 501-11.
26. Test all four new keys, in both door lock cylinders, to make sure they are working correctly prior to
providing them to the customer.
27. Provide the new keys to the vehicle owner.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to be
returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental
protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2022
ATTACHMENT III
PAGE 12 OF 22
CUSTOMER SATISFACTION PROGRAM 21N13
BALLISTIC PANEL SERVICE PROCEDURE
NOTE: The new front door latch assemblies received may differ from the latch assemblies being replaced.
WARNING: The following procedure describes critical repair steps required for correct restraint
system operation during a crash. Follow all notes and steps carefully. Failure to follow
step instructions may result in incorrect operation of the restraint system and
increases the risk of serious personal injury or death in a crash.
WARNING: Before beginning any service procedure in this manual, refer to health and safety
warnings in section 100-00 General Information. Failure to follow this instruction may
result in serious personal injury.
NOTE: For front door window regulator motors that are non-functional, it will be necessary to remove the
front door window regulator motor prior to removing the front door window regulator.
NOTE: Removal steps in this procedure may contain installation details.
1. Lower both front door windows to the half down position.
2. Depower the Supplemental Restraint System (SRS). Please follow the Workshop Manual (WSM)
procedures in Section 501-20B.
3. Remove the Left Hand (LH) and Right Hand (RH) Front Door Trim Panel. Please follow the WSM
procedures in Section 501-05.
4. Remove the front door window glass release access covers. See Figure 18.
NOTE: LH side shown, RH side similar.
21522A
FIGURE 18
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2022
ATTACHMENT III
PAGE 13 OF 22
CUSTOMER SATISFACTION PROGRAM 21N13
5. Disconnect the front door window regulator motor electrical connector and the front door side impact
sensor electrical connector. Then release the front door wiring harness routing clips and position the
front door wiring harness aside. See Figure 19.
NOTE: LH side shown, RH side similar.
x5
21522B
FIGURE 19
6. Remove the front door window regulator nut adhesive covers. See Figure 20.
NOTE: LH side shown, RH side similar.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
FIGURE 20
STUD21522C
FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2022
ATTACHMENT III
PAGE 14 OF 22
CUSTOMER SATISFACTION PROGRAM 21N13
NOTE: Follow the unique instructions and graphic for this step in installation.
7. Loosen the front door window regulator nuts. See Figure 21.
• Torque: 71 lb.in (8 Nm).
NOTE: LH side shown, RH side similar.
x4
21522D
FIGURE 21
NOTE: Follow the unique instructions and graphic for this step in installation.
8. Release the front door window regulator retaining clips. Then position the front door window regulator
retaining clips into the service position. See Figure 22.
• Torque: 49 lb.in (5.5 Nm).
NOTE: LH side shown, RH side similar.
90
x12
STUD FOR
MISSING NUT
x12
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
21522E
FIGURE 22
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2022
ATTACHMENT III
PAGE 15 OF 22
CUSTOMER SATISFACTION PROGRAM 21N13
9. Pull back on the front door window regulator and using a punch, release the front door window glass
retaining clips. See Figure 23.
NOTE: LH side shown, RH side similar.
21522G
FIGURE 23
10. Route the interior door handle cable, door lock indicator cable and grommet through the front door
window regulator and remove the front door window regulator. See Figure 24.
NOTE: LH side shown, RH side similar.
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TSB/Document ID: 21N13
Replacement Service Bulletin Number:
MFR Communication Date: 2022-06-13
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: LATCHES/LOCKS/LINKAGES
MFR Component System:
MFR Component Subsystem:
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