NHTSA ID Number: 10214851
Manufacturer Communication Number: Dealer 69DL
TSB/Document Date: 2022-07-01
Summary
Special Parts Collection - Head Curtain Airbag
AUDI
DEALER COMMUNICATION
Special Parts Collection 69DL / Head Curtain Airbag – USA ONLY
This notice is for:
Date:
About this Parts
Collection
Dealer Principal
General Manager
Sales Managers
Service Manager
Parts Manager
Service Advisor
Warranty Administrator
Technicians
June 30, 2022
Audi is conducting a special parts collection program involving the head curtain airbags
from selected 2013-2017 model year Audi Q5 vehicles.
Under this program:
Repair:
All eligible vehicles will show the Special Parts Collection code 69DL in ELSA on
July 01, 2022.
Owner notification will take place in July 2022 via first-class mail.
Only vehicles registered & located within the 48-contiguous United States
may participate.
The head curtain airbags will be replaced free of charge by an authorized Audi dealer.
Time is of the essence. Once the required number of head curtain air bags have
been collected, the program will end and no further replacements will be made.
Return of removed head curtain air bags is mandatory. Claims are subject
to cancellation if removed air bags are not returned or if they are improperly
returned.
START DATE – July 01, 2022
See ELSA/ServiceNet for complete repair & claiming instructions
Check daily campaign open inventory report or OMD for affected vehicles in
inventory
Parts Department:
Due to the small number of affected vehicles there will be no parts allocation. Please
reference the Repair Projection Tool in the 69DL circular to view your potential VIN
population.
Affected Vehicles
Country
Beginning
Model Year
Ending
Model Year
Vehicle
Vehicle
Count
USA
2013
2017
Q5
4,193
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions
screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid
campaign inquiry & verification source.
Notes:
Owner mailing – July 2022
-END OF MESSAGE-
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Audi Public Relations.
Audi Customer Protection
69DL_DLR_LAUNCH
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TSB/Document ID: Dealer 69DL
Replacement Service Bulletin Number:
MFR Communication Date: 2022-06-30
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: AIR BAGS
MFR Component System:
MFR Component Subsystem:
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