VWoA Compl

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Audi Communications

Tuesday, June 28, 2022 6:30 AM

VWoA Compliance

Dealer Communication: 91CD Motion for Audi Connect Onboarding Video

GOED

Dealer Communication
To: GM, Service
From: Audi Aftersales

91CD Motion for Audi Connect Onboarding Video

The 3G Turndown and retrofit campaign (91CD) is critical for customer satisfaction, and is bringing many
Segment 2 customers to our dealerships that may not currently be in dealer databases.

There are two critical steps for ensuring that this campaign is fully completed and that the customer has
the ability to utilize their updated services through Motion for Audi Connect:

1) Completion of the update/installation steps for eligible vehicles outlined in the 91CD circular and
2) Activation of the Motion for Audi Connect App on affected customers’ mobile devices.

To ensure transparency regarding the steps needed to access the full suite of features available through
the updated telematics service, a customer-facing feature and procedure video has been published on
the Motion for Audi Connect website.

It is critical that all steps, including App activation, are completed prior to a customer leaving your
dealership after having campaign 91CD performed. We suggest that all dealer personnel familiarize
themselves with this video to ensure successful completion of this campaign and customer satisfaction.

To view the newly published video, please visit motionforaudiconnect.com/getstarted or click here.

For more dealer communications, visit the Communications page on iAudi.

Audi of America | 2200 Woodland Pointe Ave, Herndon, VA 20171

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Sent by audicommunications@audi.com

Audi

IMPORTANT CUSTOMER INFORMATION

The 3G network shutdown has impacted the Audi
connect services in your vehicle.

Under this service action (91CD), we will permanently
deactivate the 3G service capability in your vehicle
AND add a new 4G LTE replacement service called
Motion for Audi connect.

The Motion for Audi connect solution
consists of three components:

4G LTE The 4GLTE telematics device is

Device installed behind your dash and will be
paired via Bluetooth to your vehicle’s
MMI system.

OBD-II The OBD-II cable connects the new
Cable _ telematics device to your OBD-II port to
provide power.

Mobile The Motion for Audi connect mobile app

App is available for iOS and Android
smartphone devices.

NOTE: The OBD-II cable must be plugged into your OBD-II
port in order to provide power to the 4G LTE device and to
enable the Motion for Audi connect services. Please keep

the cable plugged in at all times.

01:38

Success Checklist: Complete these 3 steps
before you leave the dealer

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Review the User Guide
The user guide contains a barcode

sticker with your device’s unique code.
This is required to complete the setup.

Scan this QR code

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@ App Store Google Play

Download the Motion for Audi
connect app

After downloading the app to your
smartphone, create an account and
follow the prompts.

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Complete the setup in the app

Once you’ve completed the setup in
the app, you will see your Audi vehicle.

NOTE: Completing the setup process in the mobile app is
required to fully activate the Motion for Audi connect
services, including Automatic Crash Notification,
Roadside Assistance and Stolen Vehicle Locator.

Due to the 3G network shutdown, some features that were
previously available in the MyAudi app are not available in the
Motion for Audi connect app.

¢ Remote Lock / Unlock (ability to use the app to lock

or unlock your Audi)
¢ Vehicle Status Report (windows, doors and trunk

open or closed status)

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