Technical Service Bulletin
68 Noises from the MMI screen
68 22 37 2061722/3 June 6, 2022. Supersedes Technical Service Bulletin Group 68 number 21-31 dated January 14,
2021, for reasons listed below.

Model(s)

Year

VIN Range

2019 – 2021

All

2022

000001 – 057746

Vehicle-Specific Equipment

Q5, and SQ5
Not Applicable

Q5 e quattro, Q5
Sportback, and

2021 – 2022

All

SQ5 Sportback

Condition
REVISION HISTORY
Revision

Date

Purpose

3

-

Revised header (Added model year)
Revised Production Solution
Revised Service (Added measurement)

2

01/14/2021

Revised header (Added MY21 Q5)

1

12/17/2020

Initial publication

Customer states:
• They hear squeaking and rattling noises from the center of the dash panel when driving on rough roads.
Workshop findings:
• The noises originate from the area of the MMI screen.

© 2021 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.

Technical Service Bulletin
Technical Background
Relative movement between the MMI screen and its mounting surfaces in the dash panel.

Production Solution
Improved tolerances in series production in CW 03/2022.

Service
The following material is needed for repair:
• Felt strips with part number 533867910A (dimensions: 20x10x1 mm).
Check the gap between the
MMI screen and the center
vent with a feeler gauge
(Figure 1). A gap of 1.0 mm is
ideal to avoid any noiserelated concerns. If the gap is
less than 0.5 mm, perform the
following repair.

Figure 1. The gap between the MMI screen and the center vent should be 0.5 mm

or greater.
Remove the MMI screen according to the Elsa repair manual.

© 2021 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.

Technical Service Bulletin
Attach two pieces of felt tape
to the MMI screen mounting
surfaces in the dash panel
(Figure 2).

Figure 2. Apply two pieces of felt tape to the dash panel in the area shown.
Reinstall the MMI screen according to the Elsa repair manual.
Recheck the gap between the MMI screen and the center vent to ensure a gap of at least 0.5 mm (Figure 1).
Test drive vehicle to verify the repair.

Warranty
Claim Type:

• 110 up to 6 Months/6,000 Miles.
• 1AM over 6 Months/6,000 Miles.
• If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.

Service Number:

6822

Damage Code:

0020

© 2021 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.

Technical Service Bulletin
Labor Operations:

Remove and install multimedia display unit

9194 1950

See SRT with
associated
operations

Diagnostic Time:

Claim Comment:

Modify dash panel trim

6822 4999

10 TU

GFF

No allowance

0 TU

Road test prior to the service procedure

0121 0002

10 TU

Road test after the service procedure

0121 0004

10 TU

As per TSB 2061722/3

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures

Manual. Claims are subject to review or audit by Audi Warranty.

Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number

Part Description

Quantity

See ETKA

Fasteners, Bolts, Nuts, and Screws as needed per the

See ETKA/ELSA

Repair Manual
533867910A

Felt strip

0.1

Additional Information
All parts and service references provided in this TSB (2061722) are subject to change and/or removal.
©2022 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time

© 2021 Audi of America, Inc.

Page 4 of 5

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.

Technical Service Bulletin
without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any
form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites without the prior expressed written permission of the publisher.

© 2021 Audi of America, Inc.

Page 5 of 5

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.