Technical Service Bulletin
57 Door handle touch sensor does not lock doors or is slow to respond
57 22 92 2067241/1 June 13, 2022.

Model(s)

Year

VIN Range

Q5

2021

All

Q5

2022

000001 - 128757

Q5 Sportback

2022

000001 – 128748

Vehicle-Specific Equipment

Not Applicable

Condition
Customer states:
After exiting the vehicle, closing the door, and
pressing the touch sensor on the exterior door
handle the doors will either:
• Lock but only after a significant delay.
• Lock only after several attempts are made.

Figure 1. Outer door handle and keyless locking touch
sensor.

• or
• Will not lock at all using the touch sensor.
When gaining entry into a locked vehicle the unlock
function of the door handle sensor on the inside of
the door handle functions normally and without
error.

Page 1 of 7
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to
other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
The central locking system is otherwise functional
with both locking and unlocking functions using the
key remote fully operational.
Workshop findings:
This error sequence is easily reproduced, can occur
on any one of the four doors, and occurs when any
of the remotes are in use, and in the proper range
of the vehicle.
There are no relevant DTCs stored in the Comfort
System Central Control Module (Da 0046, BCM
2). When the measuring values are checked during
diagnosis the inoperative or delayed response in
the lock command is clearly confirmed.

Figure 2. The locking system malfunctions while using the
touch sensor.

Technical Background
An error has been identified in the door handle trim conductivity.

Production Solution
Page 2 of 7
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to
other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
Not applicable.

Service
1. If the symptom profile is as described in this
TSB and the measuring values confirm an
inoperative or delayed response in the lock
command, then remove the painted door
handle trim plate of the affected door handle.

Figure 3. Exposed locking system touch sensor with door
handle trim plate removed.

Page 3 of 7
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to
other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
2. If the lock function works properly without the
trim plate installed replace the door handle
trim plate.

Figure 4. Activating the locking system touch sensor with
door handle trim plate removed.

Warranty
Claim Type:

• 110 up to 48 Months/50,000 Miles.
• G10 for CPO Covered Vehicles – Verify Owner.

Page 4 of 7
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to
other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
• If the vehicle is outside of any warranty, this Technical Service Bulletin is
informational only.
Service Number:

5711 – Front Doors
5811 – Rear Doors

Damage Code:

0040

Labor Operations:

Front door handle trim/cover remove and

5711 1901

reinstall – one side

See SRT with
associated
operations

Front door handle trim/covers remove and

5711 2001

reinstall – both sides

See SRT with
associated
operations

Rear door handle trim/cover remove and

5811 1901

reinstall – one side

See SRT with
associated
operations

Rear door handle trim/covers remove and

5811 2099

30 TU

Front and/or rear door handle trim cover(s)

L0011600

Max $200

paint – 1, 2,3, or all 4

(Solid Paint)

(Includes

reinstall – both sides

(Labor operation listed in Outside Labor not to L0021600
exceed the amount charged on sublet bill)
(Metallic Paint)
L0031600
(Pearl Paint)

paint material
and labor to
paint 1, 2, 3 or all
4 door handle
trim cover(s))

Page 5 of 7
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to
other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
Diagnostic Time:

GFF

0150 0000

Time stated on
the diagnostic
protocol (Max 30
TU)

Claim Comment:

Road test prior to the service procedure

No allowance

0 TU

Road test after the service procedure

No allowance

0 TU

As per TSB 2067241/1

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures

Manual. Claims are subject to review or audit by Audi Warranty.

Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number

Part Description

Quantity

80B837239 GRU

Trim plate for door handle – Left

Quantity necessary

80A837240 GRU

Trim plate for door handle – Right

Quantity necessary

Additional Information
All parts and service references provided in this TSB (2067241) are subject to change and/or removal.
©2022 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time

Page 6 of 7
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to
other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any
form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites without the prior expressed written permission of the publisher.

Page 7 of 7
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to
other sites, without the prior expressed written permission of the publisher.