Field Action Sequence

A = Safety Recall Remedy
B = Safety Recall Interim
C = Special Service Campaign
D = Limited Service Campaign
E = Customer Support Program
F = Emissions Recall

01 = 1st Field Action of the year
02 = 2nd Field Action of the year
03 = 3rd Field Action of the year

19 = 2019
20 = 2020
21 = 2021
22 = 2022
23 = 2023
Etc...

T = Toyota
L = Lexus

(May use other characters in unique
cases)

(The sequence is unique for each
Field Action category)
(May use other characters in
unique cases)

Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Limited Service Campaign.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.

© 2022 Toyota Motor Sales, USA

LIMITED SERVICE CAMPAIGN 22TD02 (Remedy Notice)
Certain 2021 Model Year Highlander and Highlander Hybrid Vehicles
Sealant for a Seam near the Fuel Inlet
Frequently Asked Questions
Original Publication Date: April 14, 2022
Q1:
A1:

What is the condition?
A seam near the fuel inlet may not have been properly sealed during manufacturing. This can allow
water to leak into the interior area of the vehicle, behind the third-row seat, when the vehicle is
exposed to wet environmental conditions like rain or a car wash.
Q1a:
A1a:

Which seam was not properly sealed during manufacturing?
The affected seam is shown in the photograph, below.

Affected seam

FAQ Page 1 of 2
© 2022 Toyota Motor Sales, USA

Q2:
A2:

What is Toyota going to do?
Toyota will send an owner notification letter, in late April 2022, advising owners to make an
appointment with their authorized Toyota dealer to apply additional sealant to the affected seam to
prevent future water leaks at this location, FREE OF CHARGE. In addition, the dealer will inspect the
vehicle for evidence of a water leak resulting from this issue and clean or replace any components
damaged by such a leak, FREE OF CHARGE.
Q2a:
A2a:

Q3:
A3:

How long will this Limited Service Campaign be available?
This Limited Service Campaign will be offered FREE OF CHARGE until February 7, 2025.

Which and how many vehicles are covered by this Limited Service Campaign?
There are approximately 250 vehicles covered by this Limited Service Campaign.
Model Name
Highlander
Highlander Hybrid

Model
Year
2021
2021

Production Period

Approximate UIO

Late September 2021 – Early October 2021
Late September 2021 – Early October 2021

200
50

Q4:
A4:

How long will the repair take?
The repair to apply additional sealant to the affected seam and inspect the vehicle should take
approximately one and one half hours. However, depending on the dealer’s work schedule and the
extent of any water damage, you may need to make your vehicle available for a longer period.

Q5:
A5:

What if I previously paid for repairs related to this Limited Service Campaign?
Reimbursement consideration instructions will be provided in the owner letter.

Q6:
A6:

How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to
receive registration or title information, based upon the DMV records. Please make sure your
registration or title information is correct.

Q7:
A7:

What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at
1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern
Time.

FAQ Page 2 of 2
© 2022 Toyota Motor Sales, USA

TOYOTA
2021 Model Year Highlander and Highlander Hybrid
Sealant for a Seam near the Fuel Inlet
Limited Service Campaign 22TD02 (Remedy Notice)
[VIN]

E

Dear Toyota Customer:
At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing
efforts to provide superior customer satisfaction, Toyota is announcing a Limited Service Campaign, which
includes your vehicle.

PL

You received this notice because our records, which are based primarily on state registration and title data,
indicate that you are the current owner.
What is the condition?
A seam near the fuel inlet may not have been properly sealed during manufacturing. This can allow water to
leak into the interior area of the vehicle, behind the third-row seat, when the vehicle is exposed to wet
environmental conditions like rain or a car wash.

M

What will Toyota do?
Any authorized Toyota dealer will apply additional sealant to the affected seam to prevent future water leaks
at this location, FREE OF CHARGE. In addition, the dealer will inspect the vehicle for evidence of a water leak
resulting from this issue and clean or replace any components damaged by such a leak, FREE OF CHARGE.

SA

This Program will be offered until February 7, 2025 and will only be available at an authorized Toyota dealer.

What should you do?
Before you are inconvenienced by this condition, please contact your authorized Toyota dealer to make
an appointment to have this remedy performed.
Until the remedy is performed, we recommend avoiding exposing the exterior of your vehicle to water
such as rain or a car wash, if possible, to reduce the risk of the aforementioned water leak occurring.

PL

E

The remedy will require the application of a sealant compound. We recommend you contact your dealer
to schedule an appointment in advance to confirm sealant availability and minimize your
inconvenience. Be sure to also review the actions you should take to prepare your vehicle for the
remedy.

BEFORE YOU ARRIVE AT THE DEALER

M

Your vehicle needs to be dry when you bring it to the dealer to ensure proper sealer
hardening.
• Avoid arranging an appointment to bring your vehicle to the dealer at a time
when rain is forecasted to occur, or if rain is forecasted to occur within 24 hours
following the appointment
Note: in the event of rainy weather, the dealer may reschedule your
appointment
Do not wash your vehicle (or otherwise get it wet) before bringing your vehicle
to the dealer.

SA

•

AFTER THE DEALER RETURNS YOUR VEHICLE TO YOU

Your vehicle needs to remain dry for 24 hours after the dealer returns it to you to
ensure proper sealer hardening.
• Do not drive your vehicle in the rain, wash your vehicle, or otherwise get your
vehicle wet within 24 hours after the dealer returns your vehicle to you.

How long will the repair take?
The repair to apply additional sealant to the affected seam and inspect the vehicle should take approximately
one and one half hours. However, depending on the dealer’s work schedule and the extent of any water
damage, you may need to make your vehicle available for a longer period.

Affected seam

PL

E

Which seam was not properly sealed during manufacturing?
The affected seam is shown in the diagram, below.

M

What if you have previously paid for repairs to your vehicle for this specific condition?
If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter,
you may be eligible for reimbursement. For reimbursement consideration, please submit a copy of your repair
details (for example: a repair order), proof-of-payment, and ownership information to Toyota’s online, selfservice portal. Log-in to your Toyota Owners account at https:/www.toyota.com/owners/, click on the
“Resources” tab, select “Safety Recalls and Service Campaigns”, and click on “Submit Reimbursement
Request”.

SA

Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the
address or fax number shown below:
Toyota Brand Engagement Center - TSR
Toyota Motor Sales, USA, Inc.
c/o Toyota Motor North America, Inc.
P O Box 259001 – SSC/CSP Reimbursements
Plano, Texas 75025-9001
FAX: 310-381-7756

Please refer to the attached Reimbursement Checklist for required documentation details.

What if you have other questions?
•
•
•

Your local Toyota dealer will be more than happy to answer any of your questions.
For more information on this and other campaigns, please visit www.toyota.com/recall.
If you require further assistance, you may contact the Toyota Brand Engagement Center at 1-888-270-9371
Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

E

If you would like to update your vehicle ownership or contact information, please visit
https://www.toyota.com/recall/update-info-toyota. You will need your full 17-digit Vehicle Identification
Number (VIN) to input the new information.
If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.

PL

We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely
regret any inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,

SA

M

TOYOTA MOTOR SALES, U.S.A., INC.

TOYOTA
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000

CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM
This form is not applicable for TCUV units.
.

This vehicle is involved in a Limited Service Campaign. At this time, remedy parts are not available and the
remedy has NOT been performed. I understand that the vehicle will need to be returned to an authorized
Toyota dealer to have the remedy performed at NO CHARGE when the remedy is available.
Customer Signature
Toyota recommends that you register with the Toyota Owners Community at http://www.toyota.com/owners/
and regularly check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to
input your 17-digit Vehicle Identification Number (VIN).
VIN

Campaign Code

Model

Model Year

Customer Information
Customer Name

Customer Email

Customer Address

Home Phone #
Mobile Phone #
Date

Please provide this information so that Toyota or your dealer can notify you when the remedy becomes
available. This information will only be used for campaign communications. If you’d like to update your
preferred contact information in the future, visit www.toyota.com/ownersupdate or contact us at 1-888270-9371.
Dealer Information
Dealer Name/Address

Dealer Code
Dealer Phone Number
Dealer Staff Name
Dealer Staff Signature
© 2022 Toyota Motor Sales, USA – Version 3c