Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: April 14, 2022
To:

All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

LIMITED SERVICE CAMPAIGN 22TD02 (Remedy Notice)
Certain 2021 Model Year Highlander and Highlander Hybrid
Sealant for a Seam near the Fuel Inlet
Model / Years
2021 Highlander

Production Period
Late September 2021 – Early October 2021

Approximate Total Vehicles
200

2021 Highlander Hybrid

Late September 2021 – Early October 2021

50

Condition
A seam near the fuel inlet may not have been properly sealed during manufacturing. This can allow water to
leak into the interior area of the vehicle, behind the third-row seat, when the vehicle is exposed to wet
environmental conditions like rain or a car wash.
Remedy
Any authorized Toyota dealer will apply additional sealant to the affected seam to prevent future water leaks
at this location, FREE OF CHARGE. In addition, the dealer will inspect the vehicle for evidence of a water leak
resulting from this issue and clean or replace any components damaged by such a leak, FREE OF CHARGE.
This Limited Service Campaign will be available until February 7, 2025, and is only available at an authorized
Toyota dealer.
Covered Vehicles
There are approximately 250 vehicles covered by this Limited Service Campaign. None of the vehicles covered
by this Limited Service Campaign were distributed to Puerto Rico.

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Owner Letter Mailing Date
Toyota will begin to notify owners in April 2022. A sample of the owner notification letter has been included
for your reference.
Toyota makes significant effort to obtain current customer name and address information from each state
through industry resources when mailing owner letters. In the event your dealership receives a notice for a
vehicle that was sold prior to the Limited Service Campaign announcement, it is the dealership’s responsibility
to forward the owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who
has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs.
Dealers should perform the repair as outlined in the Technical Instructions found on TIS.

Dealer Inventory Procedures
New and Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction, Toyota requests that dealers complete this Limited Service Campaign on any
new or used vehicles currently in dealer inventory that are covered by this Limited Service Campaign prior to
customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts
availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved
in a Limited Service Campaign.
Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle
buyer information. Dealers are expected to provide a copy of the completed form, along with the most current
FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the
remedy becomes available.
Keep the completed form on file at the dealership and send a copy to [email protected]. In the
subject line of the email state “Disclosure Form 22TD02” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle
Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The
Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service
Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as
a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have
been completed on that vehicle.

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Customer Handling, Parts Ordering, and Remedy Procedures
Customer Scheduling Instructions
Please review the following information with the staff at your dealership responsible for making customer
appointments for this Limited Service Campaign. Please help ensure that those individuals review the
following information with customers making an appointment.

BEFORE CUSTOMER ARRIVES AT THE DEALER
The vehicle needs to be dry when it arrives at your dealer to ensure proper sealer hardening.
• The customer should not bring the vehicle to your dealer if its presently raining, or if rain is forecasted
to occur in the next 24 hours
• Reschedule the customer’s appointment in the event of rainy weather
• The customer should not wash the vehicle (or otherwise get it wet) before bringing it to the dealer
BEFORE YOU RETURN VEHICLE TO CUSTOMER
The vehicle needs to remain dry for 24 hours after you return it to the customer to ensure proper sealer
hardening.
After retuning the vehicle, advise the customer not to drive the vehicle in the rain, wash the vehicle, or get
the vehicle wet within 24 hours after the you return the vehicle.

Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter
and/or the Limited Service Campaign. Please welcome them to your dealership and answer any questions that
they may have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement
Center (1-888-270-9371) - Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern
Time.

© 2022 Toyota Motor Sales, USA

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Head Unit Notifications
Head unit notifications are electronic messages that are displayed in the vehicle’s audio system screen.
Customers who receive head unit notification regarding this Limited Service Campaign are requested to
schedule an appointment with their authorized dealer to have this Limited Service Campaign completed.
When these messages are received by the vehicle’s Data Communication Module, the head unit will display a
pop-up prompt stating that the vehicle has a new Limited Service Campaign. The prompt will contain options
to ‘Remind Me’ or to ‘View’ the message. If a customer chooses ‘Remind Me’, the customer can then choose to
be reminded again on next trip, in 7 days, or in 30 days. If a customer views and then closes the message, the
message will be available in the Notification App if the customer chooses to review it again. If the vehicle’s
completion status remains incomplete for a period of 90 days from the message being viewed, the head unit
may display a renotification pop-up prompt as an additional reminder to the customer to have this Limited
Service Campaign completed.
The message will completely clear from the vehicle once the following conditions are met: The Limited Service
Campaign is completed, the dealer has filed a claim, and the claim is approved by Toyota. Then the message
will be cleared at the next clearing cycle, which currently happens weekly.
Owners who receive a head unit notification after having this Limited Service Campaign completed can be
advised to ignore the message. Owners with additional concerns can be directed to the Toyota Brand
Engagement Center (1-888-270-9371) - Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30
pm Central Time.
Salvage Title Vehicles
Every attempt should be made to complete an open Limited Service Campaign when circumstances permit,
unless noted otherwise in the LSC dealer letter.
For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota
New Vehicle Limited Warranty”.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all
media contacts must be directed to Aaron Fowles (469) 292-1097 in Toyota Corporate Communications.
Please do not provide this number to customers. Please provide this contact only to media.

© 2022 Toyota Motor Sales, USA

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Parts Ordering Process - Non SET and GST Parts Ordering Process
It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request
(CPOR) on Service Lane, or have been placed on Manual Allocation Control (MAC) due to potential limited
part availability. Please check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering
information. Dealers can identify which parts ordering method to use by reviewing the parts information
section of Dealer Daily and checking for a MAC code on the part numbers below. For MAC code C, order
through CPOR. For MAC code D, refer to the MAC report for further instructions.
All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please
refer to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts
Return Program and for additional details.
Part Description

Qty

3M 08405
(Flexiclear body seam sealer)

1

Illustration

Remark

Order from auto-parts store or
online retailer.

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Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing
this repair are required to successfully complete the most current version of the E-Learning course “Safety
Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly;
technicians performing this repair are required to currently hold at least one of the following certification
levels:
• T623 – Electrical Circuit Diagnosis
Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com.
It is the dealership’s responsibility to select technicians with the above certification level or greater to perform
this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians
to this repair. It is important to consider technician days off and vacation schedules to ensure there are
properly trained technicians available to perform this repair at all times.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service
Campaigns on the vehicle during the time of appointment.
This Limited Service Campaign will be available until February 7, 2025, and is only available at an authorized
Toyota dealer.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have
the repair performed correctly, please designate at least one associate (someone other than the individual
who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.
Parts Recovery Procedures
All parts replaced as part of this Limited Service Campaign must be turned over to the parts department until
appropriate disposition is determined. The parts department must retain these parts until notification via the
Parts Recovery System (PRS) is received indicating whether to ship or scrap the parts. These parts are utilized
by various departments for defect analysis, quality control analysis, product evaluation, as well as other
purposes.
To help minimize dealer storage challenges, Toyota recommends that dealers:
• File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on
when the campaign claim is paid by Toyota.
• Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly.
Refer to Warranty Policies 9.3 and 9.6 for additional details.

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Warranty Reimbursement Procedures
Warranty Reimbursement Procedure

Verify Vehicle Eligibility
1. Confirm vehicle VIN matches RO
2. Check Vehicle Inquiry System for
campaign eligibility

No further action required

Not Covered

Covered
Apply body sealer to the mating
surface of the panels of the fuel inlet
housing and side member

After applying body sealer, remove
interior panels behind 3 rd row seat to
check for organic growth

Organic Growth
Identified

Remediate organic growth
No Organic Growth

Campaign complete.
Return the vehicle to the customer.

Op Code
TD2201
TD2202
•
•
•

Description
Apply sealant + check for organic growth + no growth found
Apply sealant + check for organic growth + remediate organic growth

The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
Refer to the next page for allowable sublets.
This Limited Service Campaign expires on February 7, 2025.

© 2022 Toyota Motor Sales, USA

Flat Rate Hours
1.3
23.3

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Sublets
Op Code
TD2201

TD2202

Sublets
3M Flexiclear Body Seam Sealer: Dealers my claim the cost of one tube of 3M Flexiclear body
seam sealer (3M PN 08405) under Op Code TD2201 at a maximum rate of $30 per vehicle as
sublet type “SL”.
• SERVPRO: Dealers may claim the cost of SERVPRO’s remediation fee under Op Code TD2202
at a maximum rate of $2,200 per vehicle under sublet type “WL”. If a remote travel fee is
included in SERVPRO’s total fee, dealers may claim a maximum of $2,400 per vehicle.
• 3M Seam Sealer + 3M Spray Adhesive+ 3M Flexiclear Body Seam Sealer: Dealers may claim
the cost of 3M seam sealer (3M 08656), 3M spray adhesive (3M 08088), and 3M Flexiclear
body seam sealer (3M 08405) under Op Code TD2202 at a maximum rate of $130 per vehicle
as sublet type “SL.
• PPE: Dealers may claim the cost of personal protective equipment (PPE) needed for organic
growth remediation preparation under Op Code TD2202 at a maximum rate of $20.00 per
vehicle as sublet type “ZZ”.
• Rental: A loaner vehicle or alternative transportation through the Toyota Rent-A-Car (TRAC)
may be claimed up to a maximum of 14 days at a maximum rate of $42.00 per day as a sublet
type “RT” under Op Code TD2202.
o For rentals that exceed the maximum number of allowable days and/or dollars per
day, refer to the Toyota Transportation Assistance Policy (TTAP) for DSPM
authorization requirements.
o Rental invoice MUST be attached to all rental claims. These claims may be subject to
debit if rental invoice is not attached.

Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Limited Service Campaign. This claim filing
information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is
crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been
filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.
Customer Reimbursement
Reimbursement consideration instructions will be included in the owner letter.

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Campaign Designation / Phase Decoder

19TA01
19

T

A

01

Year Campaign
is Launched

Vehicle Make

Field Action Category and Phase